About this provider in San Antonio
In the vibrant and historic city of San Antonio, pest control services play a crucial role in maintaining the comfort and safety of homes and businesses. Romex Pest Control specializes in providing safe, effective solutions that cater to the unique pest challenges of the San Antonio area while prioritizing the safety…
Rating breakdown from customer reviews
4.9
1,068 reviews
Customer reviews for Romex Pest & Termite Control San Antonio
Zeke Riser
I will never use this business, simply based on the fact that they have people going door to door and knocking, even though I have a No Soliciting sign on my door. They woke up my infant son, so I wish nothing but bad things for them. Extremely rude and inconsiderate.
Sheri Rakowitz
Salesperson came to our house at 8:30pm tonight and it’s obviously dark out. I had gone outside to get something from my vehicle while he was coming up to our home. I told him firmly no thank you and he still continued with his pitch and kept trying to extend the conversation after I told him several times that we were not interested. No means no. I did not like this approach. Please be more respectful about time and consent.
Provider response
Sheri,<br><br>We’re sorry to hear about your experience with our outreach at that hour. We understand how important it is for interactions at your home to feel respectful and welcome. Please contact us so we can look into this and address it, and so we can prevent it from happening again. You can reach our team at office@romexpest.com, and we will review the situation promptly. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right. Romex Pest Control<br><br>We look forward to serving your home again
Anna Lee
I would love to know why one of your employees knocked on my door at 9:00 at night. Absolutely ridiculous. I could tell from my doorbell camera. Someone came to my door with your logo on a black sweatshirt.
Provider response
Anna,<br><br>Thanks for reaching out about this, and I’m sorry for the frustration you experienced. We understand how upsetting an unexpected late-evening knock can feel, and we want to look into this promptly. Please contact us so we can resolve this: office@romexpest.com. If you share your address and the approximate time, our team at Romex Pest Control can investigate and follow up directly.<br><br>We value your review
Chrystall Payelle
When somebody passes TWO signs, saying no soliciting (because I work from home) the sales people ignores it & knocks anyways... I try telling him that i'm in the middle of a work meeting & cannot talk & my dogs are barking, I tried to give the paper back but he kept talking and I had to throw it on the floor and shut my door it disrespectful... Definitely will never give yall my business
Provider response
Hello Chrystall,<br><br>We are sorry to hear about the experience you described at your door. We appreciate you letting us know, and we want to help make this right. Please contact us to discuss your concern so we can resolve this, and share the best way to reach you and your address so we can review what happened and address it with our team. You can email us at office@romexpest.com.<br><br>The Romex Team values your feedback
Crystal Bushman
Lack of respect and privacy from salesman. I have not 1 but 2 “NO SOLICITING” signs at my house, one by my entrance and another on my door… even with the signs clear as day, salesperson knocked and rang my doorbell 3 times. Upon opening the door, the man dismissed the fact that we have the “no soliciting” signs and that we were not interested in any kind of service. After my husband told him multiple times that we were not interested in any kind of pest control service, as we are happy with our current provider, the salesman awkwardly walked away. I understand people have to make a living, but please have some common decency and respect the “NO SOLICITING” signs as some of us are not interested in any kind of business sale/product.
Provider response
Hello Crystal,<br><br>We appreciate you bringing this to our attention regarding unwanted solicitation at your home. We are sorry for the experience you describe, and we understand how frustrating that can feel. So we can review this further and address it internally, please contact us at office@romexpest.com and include any details that might help us look into it. Thank you for giving Romex Pest Control the opportunity to make this right.<br><br>Thanks for your feedback,<br>The Romex Team
Thomas Bushman
Door to door salesman rang doorbell 3 times and knocked while I have a no soliciting sign on my door and on the path towards my house. And after I told him multiple times I’m not interested he kept going. Very unprofessional experience. Frustrating to hear him talk for 2 minutes while my family waits for me.
Provider response
Thomas,<br><br>I’m sorry for the experience you described and appreciate you letting us know. We want to make this right and ensure your concerns are addressed. Please contact us so we can look into this further and follow up with you at office@romexpest.com.<br><br>We appreciate your feedback
Ashley Hot dog
Sales guy harassed me at 8 pm at night to sign up for services. No means no unless you’re the Romex sales guy.
Sara Ortega
Hey, so I appreciate a salesman coming door to door to sell their product and make their money. Gotta pay the bills somehow. But when someone knocks on my door and rings doorbell incessantly, then gets told “no thank you” THREE times and they still push the product? Of course I’m going to close the door on them, there was NO stopping that kid. I did not need the middle finger as I closed the door either — as if I didn’t say “no thank you” those three times. Please teach your employees no means no and how to appropriately receive the message without a response.
Provider response
Hi Sara,<br><br>I’m sorry for the experience you described at your door, and I appreciate you letting us know. We want every interaction to feel respectful, and I understand how frustrating this felt. Please contact us to discuss your concern so we can resolve this, and so we can look into what happened: office@romexpest.com.<br><br>We look forward to serving your home again
Jake Hixon
I have a very visible "no soliciting" sign posted to my front door. I can't speak to their services, but reading comprehension must be lacking to knock 3x and launch into a sales pitch while ignoring my sign. I asked them twice to leave and assured them I'm not buying anything before finally just shutting the door. Not sure why companies would prefer knocking doors over running ads. Now I can guarantee i'll never use their services. Respect your prospects.
Provider response
Jake,<br><br>We’re sorry to hear about your experience with an unwanted visit at your door. We respect your preference not to be approached, and we appreciate you sharing this feedback. Please contact us to discuss your concern so we can resolve this, you can reach us at office@romexpest.com so we can look into what happened and address it properly.<br><br>We sincerely value your feedback
J Luna
Aggressive High-Pressure Door-to-Door Sales & Total Lack of Respect A salesman named Ethan from Romex knocked on my door this evening pitching pest control services. I listened to the whole pitch and was open to the idea at first, but I told him I needed time to think it over, look at other options, and see if it fit my budget…I wasn’t expecting any surprise expenses that day. Instead of respecting that, he got extremely pushy. He kept insisting: “What is there to think about?? Let me have your business today right now.” He also kept bringing up how “all my neighbors bought the service” like that was supposed to convince me…I don’t care lol, and it felt like just another guilt trip tactic. I said no multiple times, explaining calmly that I like to compare offers and don’t make decisions on the spot. But he wouldn’t drop it. When I finally shut it down for good, he got annoyed, muttered “well I gotta fill my slot so have a good day,” and just walked off rudely. The interaction felt manipulative and desperate, like he was trying to force the sale rather than earn it. Even if it was a good service (and honestly, who knows?), I can’t respect a salesman who acts like that..ignoring clear boundaries, getting frustrated when you ask for time, throwing in fake neighbor stories, and guilting you with “fill my slot” nonsense. I know there’s always other options out there, and no legitimate company needs to strong-arm people at their front door to get business. This is a huge red flag for how the company probably handles customers overall. If they’re this aggressive upfront, imagine the pressure later on. Steer clear and go with a reputable local pest control provider that actually values your time and decisions. 1/5 stars. Would not recommend.
Provider response
Hello,<br><br>Thanks for letting us know about your experience. We are sorry to hear how this interaction felt and we appreciate you sharing it with us. We take feedback like this seriously and would like to look into it further. Please contact us so we can address your concern and follow up with the appropriate team, and include any details you can share to help us investigate. You can reach us at office@romexpest.com.<br><br>Thanks for your feedback,<br>The Romex Team
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