Lawn Doctor of Northwest San Antonio and Hollywood Park-Shavano

Provider response

Thank you for your review, Scott Walters. Lawn Doctor of Northwest San Antonio and Hollywood Park-Shavano takes feedback seriously. We’ll continue striving to do better.

Provider response

Thank you so much for your kind words! We're thrilled to hear that Darlene has provided you with exceptional service and made you feel like part of the Lawn Doctor family. Your satisfaction is our top priority, and we look forward to continuing to meet your lawn care needs!

Provider response

Thank you so much for your kind words and for being a loyal customer for over 10 years! We’re thrilled to hear that our team has consistently met your lawn care needs. Your satisfaction is our top priority, and we look forward to continuing to provide you with the best service possible!

Provider response

Thank you so much for your kind words and for being a valued customer! We’re thrilled to hear that Darlene and our team have provided you with exceptional service and communication. Your satisfaction is our top priority, and we look forward to continuing to keep your yard weed-free and lush!

Provider response

Wow! Thank you for the kind words. Employees and customers always come first.

Provider response

We're thrilled you're seeing progress! We love hearing when a struggling lawn improves. Can't wait until it is exactly as you hoped.

Provider response

Thank you for your kind words. Gabriel is a great technician and we're lucky to have him! We look forward to a great partnership.

Provider response

Michael, I am so happy that you are pleased with our services. We hope to be treating your lawn for years to come. Thank you.

Provider response

So happy to hear this, Kimberly! We totally get how awesome it is to run around a thick lawn with our pups as well! It can be a process here for sure; but we are so thankful you took the leap of faith as well. We are so appreciative for people like you to work with on the health of their lawn and that spread the word like you. So, thank YOU!

Provider response

Randy! Thank you so much. We love to hear this type of feedback and feel so very thankful and fortunate to have Rico on our team. We also appreciate YOU for being a loyal and kind customer the past few years.

Provider response

Thank you for the positive feedback on our team, Peter. We are so happy to hear how impressed you were with the professionalism of our team members. We are sad to hear that the weeds did not decline in the timeline as expected though. We are confident if given the chance to have a little more time your lawn would look as great as your neighbors, that is a big reason why we do not lock anyone into a contract. We are confident that in most cases, we are able to get the results our customers are looking for - even with our crazy hot weather, water restrictions and drought conditions. We would be happy to have you back with us to prove that to you at any time!

Provider response

Thank you so much for letting us know, Bill. We are so happy to hear this.

Provider response

Thank you so much, Victor. We feel very lucky to have him as part of our work family!

Provider response

Thanks, Felix! It is always a pleasure speaking with and working with you! Here's to a beautiful, green lawn!!

Provider response

Erin, thank you so much for your review of the team. Working with customers like you is what makes our jobs enjoyable!

Provider response

Not only did your wife follow through with her threat but she convinced you to team up with her to hit me with 2 unwarranted reviews. I will offer the same response I provided your wife: My e-mail to your wife. I am grateful to the 'reasonableness' of those in the digital world who can differentiate a true review from one born from extortion. My e-mail to your wife below should say enough: Mrs. Stone, I am the owner, Patrick Lix, and I’d like to respond to your assertions. 1. Proof of notification is evidenced by our master phone, the app we use and our software. Every communication and the communication channel is well documented. If you received an additional notification from Edward 20 minutes in advance of his arrival, then it makes sense to me that you would have declined at that time but you didn’t. 2. If your lawn is dead, we didn’t kill it. There is nothing we use to kill a lawn and if on any day it was treated, and damage occurred the entire day of customers treated would also be claiming the same thing. We have not had a single customer with the same claim, and we have a lot of customers in the Castroville (meant Converse) area that would have been treated on the same day. 3. You will not receive a refund. It is likely your lawn was full of winter weeds and we killed them. Rescuegrass, Poa Annua and others are typical late winter, early spring weeds and they look like grass. If nothing was done for the lawn in the fall or those treatments were performed with the wrong product or a lesser amount then winter grassy weed prevention was ineffective. We are locally owned business. This makes us different and frankly, better than the big national brands in the market. Why? Because our technicians know what they are doing. They have a year or more of experience and training, not just a week or two. We can use products that work at rates that are effective because we don’t have someone at a corporate office telling us what or how much to use. Both my Operations Manager and I have over 50 years of experience in the industry and that experience translates to minimal errors in delivery and no errors in product use. We did not kill your lawn and no one would have told you two treatments gets the job done. If that was the case we would perform just those two treatments each year for customers at a much higher rate. Instead, we’ve found it takes about 9 visits annually to improve and keep a lawn looking its best. With that said, it also takes work from our customers to properly mow and water their lawn to get the most out of each treatment. Finally, I don’t appreciate being threatened with a bad review. We work hard, hire great people, have the experience and dedication our customers expect. We have countless customers tell us how they couldn’t believe we actually turned their lawn around when they had been trying for years. Your opinion regarding the service provided is incredibly misguided and is not based in basic knowledge of agronomy or even simple gardening. To expect a lawn in need to turn around in just a couple of months, when it likely experienced neglect for a longer period of time defies common sense. I wish you luck in with future service vendors but I choose to sever our arrangement now and in the future. Respectfully, Patrick Lix

Provider response

As you promised you sent in a review but only after you threatened to do so if we did not refund the entire year of services provided. Below is the communication between us and I'll let the digital world decide who has been 'reasonable' throughout our exchange. E-mail copied below: Mrs. Stone, I am the owner, Patrick Lix, and I’d like to respond to your assertions. 1. Proof of notification is evidenced by our master phone, the app we use and our software. Every communication and the communication channel is well documented. If you received an additional notification from Edward 20 minutes in advance of his arrival, then it makes sense to me that you would have declined at that time but you didn’t. 2. If your lawn is dead, we didn’t kill it. There is nothing we use to kill a lawn and if on any day it was treated, and damage occurred the entire day of customers treated would also be claiming the same thing. We have not had a single customer with the same claim, and we have a lot of customers in the Castroville area that would have been treated on the same day. 3. You will not receive a refund. It is likely your lawn was full of winter weeds and we killed them. Rescuegrass, Poa Annua and others are typical late winter, early spring weeds and they look like grass. If nothing was done for the lawn in the fall or those treatments were performed with the wrong product or a lesser amount then winter grassy weed prevention was ineffective. We are locally owned business. This makes us different and frankly, better than the big national brands in the market. Why? Because our technicians know what they are doing. They have a year or more of experience and training, not just a week or two. We can use products that work at rates that are effective because we don’t have someone at a corporate office telling us what or how much to use. Both my Operations Manager and I have over 50 years of experience in the industry and that experience translates to minimal errors in delivery and no errors in product use. We did not kill your lawn and no one would have told you two treatments gets the job done. If that was the case we would perform just those two treatments each year for customers at a much higher rate. Instead, we’ve found it takes about 9 visits annually to improve and keep a lawn looking its best. With that said, it also takes work from our customers to properly mow and water their lawn to get the most out of each treatment. Finally, I don’t appreciate being threatened with a bad review. We work hard, hire great people, have the experience and dedication our customers expect. We have countless customers tell us how they couldn’t believe we actually turned their lawn around when they had been trying for years. Your opinion regarding the service provided is incredibly misguided and is not based in basic knowledge of agronomy or even simple gardening. To expect a lawn in need to turn around in just a couple of months, when it likely experienced neglect for a longer period of time defies common sense. I wish you luck in with future service vendors but I choose to sever our arrangement now and in the future. Respectfully, Patrick Lix

Provider response

I am unsure of the reason for your review. Your last technician who treated your lawn on 2/29 is very, very good at what he does. During his last visit he identified the lawn as one in good condition. We also visit properties requesting to cancel to see what happened. That visit had the same outcome: The lawn is/was in good condition.<br><br>At no time did we propose additional fertilizer to solve a problem. In fact, we are very wary of applying too much in order to limit disease risks unlike most if not all of our competitors.<br><br>You see, we have what we call condition codes. These codes are used to update us on progress made but to also have intelligent discussions about the needs of the lawn. We share these needs through respective notes explaining said needs.<br><br>I hate that you felt compelled to catch our attention through this venue because we work hard with our customers to meet their level of satisfaction. This could have been remedied with a simple phone call especially considering your turf looked good.<br><br>Lastly, the only issue we could identify is minimal turf in shaded areas. Since shade is a growth deterrent we don't find this unusual since we cannot affect the laws of nature. If that was the issue then yes, we should have been better communicating this issue and we apologize.<br><br>I am happy to resolve your issue at no charge if allowed.<br><br>Respectfully,<br><br>Patrick

Provider response

Hello AG, Thank you for your feedback. After careful review of your accounts, I have found that we performed one treatment on each property on March 1st and one follow-up on one of the properties. Clearly, we failed to communicate the right expectations for your lawns. In no way can we or any other lawn care provider kill all winter and early spring weeds in a single treatment. Most of these weed types germinate from August through November and require treatment in advance of this germination period. The work we perform in the winter and early spring is to not only target existing broadleaf weeds but to also prevent summer grassy weeds. Broadleaf weeds are not preventable. They have to be addressed with each treatment. Since broadleaf weed control is a growth disrupter it requires some form of growth to occur. Fully grown weeds will be largely unaffected by treatments because they can longer grow. No growth = no disruption = no kill. For this reason, we ask our customers to mow at times of the year it may seem a strange ask but mowing stimulates growth which allows our weed control to work better and more quickly. As for our professionalism, I consider that one of our strengths. We are a locally owned company. We answer the phones, emails and texts very timely and we show up when we say we will. My staff is dedicated to each customer and is quite knowledgeable. It disappoints me that we failed to communicate proper expectations in your individual case. I can assure you, of the choices available in the local market, no single company can outperform Lawn Doctor. I am a 30 year veteran of the industry. I know what works. I know how long it takes and I know how to turn a lawn into a showcase. All of this takes a year (in dire cases longer) so the full cycle of treatments can be performed. We are happy to re-treat at no charge in cases just like yours. By working together we can certainly accomplish more. Again, thank you for your feedback. Patrick Lix Owner

Provider response

Thank you for your feedback Mr. Malouin. Lawns during a dry and very hot season like the one we experienced this year can be very difficult for turf to thrive. This summer, like any summer, we evaluate the lawn before providing treatment and modify our fertilizer rates where moisture is inadequate. This limits health risks and keeps the turf alive. When so very hot, you will see turf begin to brown much the same way it can over a cold winter. This happens as a means of survival and causes some to view their lawn as dead when it is really just dormant. They in turn, stop watering altogether because they think it is dead and it creates an unrecoverable situation. We are very sorry you felt compelled to give us a 1.0 star rating. We are a private and locally owned company and we take our performance with customers very, very seriously. Thank you, Patrick (Owner)