CoverAll Pests

Kevin really goes above and beyond. Any concerns that I have, he suggests tips to help. I appreciate his communication and how hard he works. Thank you Kevin!!!!

Excellent service

Your company does an amazing job here at our property! We absolutely love Drew — he is so knowledgeable in his work, addresses all of our concerns, and provides excellent customer service. He consistently goes above and beyond for us, and we truly appreciate it.

Magnus came in to kill my roaches and he also fixed my cabinet. thank you king.

Talk about hospitality and making someone feel safe, I appreciate Ian’s knowledge and willingness to do a little extra for me! Keep smiling!

I had a very frustrating experience with this pest control company. They were hired to treat a roach infestation in our apartment, but the service was not completed. The technician refused to treat our unit due to “visible clutter,” even though we had moved our belongings into the center of the rooms specifically to prepare for treatment. We were following instructions and made the space accessible for the technician. We also requested that one bedroom (our child’s room) where there has been no roach activity — not be treated. Instead of working with us or explaining alternative solutions, the service was declined entirely. When you are dealing with an active roach issue, you expect professionalism, flexibility, and a willingness to actually help resolve the problem. The technician refused to treat the unit due to paper towels and a few cleaning products being left under the sink. This isn’t our first issue with the technicians they are very in and out and not thorough at all they spray the cabinet door bottoms and don’t make any assessments. This has caused unnecessary stress and left us continuing to deal with the infestation. I cannot recommend this company based on this experience. It felt like there was more focus on finding reasons not to treat the unit than actually addressing the infestation.

This pest control is very good I am very happy how we ended up switching to this company. Mason is our pest control guy he’s very knowledgeable, professional and very friendly Keep it up! 🤗

They really helped get rid of all the roaches in my apartment. I’m grateful to them. Ian is a great and knowledgeable technician.

Jose is amazing and we can't appreciate his professionalism enough. He is very knowledgeable, the interaction with him makes me realize just how important it is to have a professional and knowledgeable pest technician. As the last apartment we lived in was a nightmare and no one seemed to care about us reporting the roaches and other bugs. Already I am so glad I made the move and now have a guy like Jose to rely on. Thank-you to CoverAllPests.

Kevin is the best and he is very professional

I USUALLY DONT GIVE BAD REVIEWS AND I WISH I COULD GIVE ZERO STARS. ITS BEEN NOTHING BUT BAD EXPERIENCES WITH THIS VOMPANY AND EXCUSES WITH NO ACCOUNTABILITY. I PAY MONTHLY FOR PEST CONTROL IN MY APARTMENT AND I HAVE FINALLY HAD TO GET THEM TO COME OUT AFTER 2 YEARS OF STAYING THERE AND THE NEIGHBORS I HAVE OBVIOUSLY BROUGHT ROACHES I PUT IN A REQUEST WITH MY APARTMENTS WHO USE THIS COMPANY AS THEIR PEST CONTROL, THEY COME EVERY WEDNESDAY SO THE DAY THEY WERE SUPPOSE TO COME TO SPRAY THE TECHNICIAN DID NOT COME AND I CALLED THE OFFICE THE NEXT DAY ABOUT IT AND THEY WERE GOING TO FIND OUT WHY. THE TECHNICIAN CAME NEVER KNOCKED NEVER TRIED TO ENTER JUST LEFT A CARD SAYING THEY HAD NO ACCESS TO MY APARTMENT AND TO CONTACT MANAGEMENT. I CONTACTED MANAGEMENT AND THEY INFORMED ME THE TECHNICIAN NEVER CAME TO GET THE KEY AND THEY NEVER COME ON THUSDAYS YET THE TECHNICIAN CAME ON THURSDAY AND PUT THE CARD ON MY DOOR. THE OFFICE ALSO INFORMES ME TO CONTACT THE PEST CONTROL WHILE SITTING THERE AS THEY CONTACTED PEST CONTOL SO THAT WE ARE IN SYNC AND THEY OFFICE INFORMED THEM THAT THEY NEED THE LIST THE COMPANY CLAIMS TO BE SENDING TO GIVE TO THE TECH!! IM LITERALLY WATCHING THE OFFICE SEND THE EMAIL AND THEY REPLIED BACK AND HE EVEN TOLD THEM THEY NEED THE LIST SENT TO HIM. AND FOR THE PAST MONTH AND A HALF I HAVE WATCHED THESE EMAILS BACK AND FORTH AND I HAVE EMAILED THEM PERSONALLY AND THEY ALWAYS TELL ME ITS THE MANAGEMENT FAULT FOR NOT GIVING THE LIST THEY EMAIL TO THEM TO THE TECHNICIAN!! I HAVE BEEN ON BOTH LIST AND NOT ONCE DID THEY EVER COME. THEN THIS PAST WEDNESDAY I WAS ON THE LIST AGAIN AND MY KEY WAS GIVEN TO THE TECHNICIAN AND YET AGAIN THE TECHNICIAN DID NOT COME AND I HAD TO PUT IN A COMPLAINT BECAUSE THIS IS SO WRONG AND I REALLY TRIED TO BE CALM ABOUT IT. I PAY GOR THIS SERVICE AND I CAN NOT EVEN GET THE SERVICE AND THERE IS NO ACCOUNTABILITY FROM THIS COMPANY. SO AS FAR AS WHAT SERVICES I RECEIVED NONE BECAUSE THEY WONT SERVICE MY APARTMENT WHEN I PUT IN THE REQUEST!!! I NEVER HAD TO PUT IN A REQUEST BEFORE AND THIS IS A HORRIBLE EXPERIENCE!! UPDATE*** AFTER WRITING THIS REVIEW THEY FINALLY CAME. **UPDATE 2026** I PUT IN ANOTHER REQUEST FOR PEST AND THEY NEVER CAME EVEN WHEN THEY WERE SUPPOSE TO THIS IS RIDICULOUS AND WHAT MAKES IT EVEN MORE DISAPPOINTING IS THEY HAVE US GOING TO THEIR WEBSITE TO PUT IN THE REQUEST INSTEAD OF USE HAVING TO GO THROUGH THE APARTMENT COMPLEX OFFICE AND THEY STILL DIDNT DO THEIR JOB.

This company has been working with our complex, and I would like to personally thank Mason. He helped me today and took the time to explain how I can keep my home free from roaches. I really appreciate his help and professionalism.

Jose is the best he always goes above and beyond. He never complains when I asked him to do something I forgot. I think he should get a raise. Jose we her at the Abbey at Briar Forest really appreciate your experience your kindness and professionalism.

COVER All! Very professional! Our tech Kevin Love is the best!!! Its obvious that he truly take pride in his job. He has great customer service and provides consumer with details and knowledge about preventative care. Thank You Kevin! Thank you Cover All

Kevin L. provided great service to our residents at Providence at Champions Apartments today, very helpful!

Even is a great tech came by and was super thorough

Kevin Love is doing an amazing job at Avaya Steeplechase. He has been here for a short time but he is doing amazing great job !! Thank you Cover all for sending him.

My husband and I help my son and daughter take care of there apt for them. My kids marahal 25 and Mya 22 both hard workers in school full-time and work full time. Mya ls in prelaw and my son premed. They have lived here

Hopeless I am fed up .I had earlier called and informed office for roaches took out everything out and have spent four hours out,still it same work is not ok .in last four years just once work was ok.They come after two weeks and tell us to take out things again ,which I can't.

Khyri goes above and beyond for his properties and when there’s situations out of routine he steps up to the plate and takes over. Very knowledgeable and professional, couldn’t ask for a better account representative.

My apartment complex uses them for pest control and it's been an ongoing issue of not having them show up and bad communication. They come to treat our apartments every Wednesday, I've lived here for about 6 weeks and have had an ongoing roach infestation. The first visit the technician was nice, but afraid of my large dog who was caged at the time, he used the gel to make sure it wouldn't effect my dogs, and I was satisfied. He let me know that he would probably have to treat the apartment 3 more times and then we would be okay, I agreed, and he said he would add me to the list and I wouldn't have to request any more visits, it has been a downhill spiral since then. The following week, no show, the week after that, he showed up but said my dogs were loose (didn't happen because they were cages), and he could not service us, I said okay, I can move them, and respected their policies, the following week, they sent a tech 5 hours after the alloted time, he was very apologetic and super nice, so I honestly didn't mind; at least someone came right? This past week, the tech was running late again, so I emailed to make sure I was still being service, they said yes and so I waited, after 5pm, I emailed again to let them know no one came, I received an email the following morning with a screenshot that showed it was documented that my apartment was serviced. Not sure why the technician would lie, because I have a motion detecting doorbell camera, and I work from home, I would have absolutely known if my apartment was services, so color me surprised when it was documented someone showed up when they actually didn't. I am super disappointed with the services provided, I haven't cussed, yelled, anything, I genuinely just want to be serviced, It's been very frustrating, and my complex can only do so much when the technician has just decided he doesn't want to show up.

I adamantly DO NOT RECOMMEND this company! At the beginning of January 2024, we scheduled an appointment with our apartment complex to have them come out to spray. We had to pay to board our dog, and prep our our apartment for them to come in. They were scheduled to come on January 26th. That day comes, and they did not show up. We didn't get any type of communication from them until I reached out to our apartment complex. Their excuse was that the technician was out sick. They rescheduled us for today, Feb. 2nd, to come back and spray. I noticed on our ring alarm that they STILL haven't been by our apartment today. It's 2:00pm, and we have to be out of our apartment for 4hrs. I called my apartment complex to find out if they are coming, and the assistant manager says that they are not coming again today because of someone being out sick AGAIN. I understand that we all get sick, but THEY rescheduled us for today. They should have had someone else to cover the territory, or pushed it out to a later date. I have a toddler, a pregnant wife, and a dog. We have now boarded our dog TWICE for apparently no reason. I tried calling them directly, and I reached a voicemail, which was full. This was my last resort because how can you conduct business like that? If we cancel the appointment, it's a $45 fine. What's the penalty when the business cancels? A bad review is the best solution. Apartments and residents of Houston, please do not use this company. I don't think this is how customers should be treated.

When I moved into my apartment, the first thing that I saw was the clear signs of a roach infestation after my landlord switched my unit last second. In addition to merely just seeing the roaches while we were moving and unpacking, there were also roach droppings in the cabinets and on the electrical outlets. Tons of them too. The first thing I said when I saw the roaches and their droppings was "this apartment is infested" and I called my landlord. My landlord sent over coverall, where the "professional" treating my apartment assured me that he didn't think there was an infestation. (Spoiler alert: the apartment WAS infested. Not sure why the "professionals" at coverall couldn't figure that out, considering it took me (a layman) one single look to accurately make that determination) Our first treatment was back in July. I've since had my apartment treated over a dozen times, including 1 roach clean out over the course of 6.5 months. Coverall hasn't even reduced the number of roaches. If I was a betting man, I'd wager there were now MORE roaches than I did initially. Coverall comes every 2 weeks, and it's all for absolutely nothing other than to waste my time and the landlord's money. To add insult to injury, I am constantly being pressured to do YET ANOTHER roach clean out , which involves me moving all of the stuff out of the cabinets in the kitchen and moving all of the furniture 2 feet away from the wall. Failure to adequately prep the apartment results in a $25 fine (and yes, they require that you sign a form agreeing to this). I am constantly being told that "it's not a lot of work to prep for a clean out" - if that were the case, why don't you do it? And why am I being charged $25 if you show up and it's not prepped? If it's not a lot of work, then what's the issue? Well it IS a lot of work. The last time that I had to do a roach clean out, it took me a full day to prep. When it finally came time, I had to leave the house for 4 hours with an angry cat in the middle of a scorching hot day in August on my birthday. I was willing to do this with the understanding that I would return to a roach-free apartment, however, when I came back there was NO reduction in the number of roaches AT ALL. It took me another day to unpack everything, so I basically spent my entire birthday weekend packing and unpacking all of my possessions for absolutely nothing. Now, if the "clean out" they did actually worked AT ALL the first time they did it, maybe I would be more willing to do another clean out. But I'm not even convinced they even treated my unit or did anything at all. They told me that it could take up to 2 weeks for the treatment to take full effect, but nothing ever happened. Nothing at all. After reading the reviews of other people at my apartment, there are people complaining they had to do a clean out 7 (S-E-V-E-N) TIMES! Idk about you, but I'm not going to pack/unpack all of my possessions SEVEN TIMES. I'm going to do exactly what I should have done MONTHS ago and bug bomb my apartment, despite the recommendations of these "professionals". I was warned against this and was told it would be "counter-productive", yet they couldn't tell me how. I'm reasonably sure that by "counter-productive" they mean it would dip into their profits if I actually resolved the issue and they didn't have to come every 2 weeks and spray on my landlord's dime. You had 1 job. I gave you over 6 months to do it, and you failed. I'm done wasting my time. I'm now going to be taking my neighbor's advice and will be using a Bengal spray and a fogger. Because guess what? My neighbor sprayed the cracks in their apartment and used 1 fogger 1 time, and they haven't seen any roaches in their apartment for weeks. I can't even go a few hours without seeing one after multiple treatments from the "professionals". Do you want to pay for dozens of treatments, constantly pack/repack, move furniture and still have roaches? Then this is the company for you. Otherwise, I'd suggest you just bug bomb and move on with your life.

Um NO bullying tactics here but thanks for trying to play that card in 2022. Lol. Samantha does not provide professional or great customer service and I'm sure other people feel the same way and will post the same type of review. Thanks, Darren. That's All.

Useless company with incompetent "exterminators". Don't waste your time & money. *Edit* Now they are lying and saying that our apartment wasn't "prepared" for service when we followed all of their instructions. All walls and corners were clear to be sprayed, which isn't even relevant because their so called exterminator told us that they only spray the bathroom and kitchen claiming that that's where the roaches "congregate"...needless to say over 2 weeks later and of course, STILL HAVE ROACHES. Unprofessional liars. Definitely will be getting real service elsewhere.

Our apartment uses them for pest control. Not sure if that's the reason, but they basically gave us no service at all. The guy showed up during the appointment time. Came in with no shoe covers, the website says they wear them, good thing we haven't had our carpet shampooed yet. He sprayed in the kitchen under the sink, one swipe of the sprayer, went upstairs behind the toilet and sprayed one swipe with the sprayer, gone...that's it done. My wife asked if he could spray more because we just moved in and have seen several roaches in multiple rooms, he said they don't do that. He was there for less than 2 minutes, if we didn't have a townhouse layout it probably would have been less than 1, since no stairs would be involved. He said it takes at least 10 days to start working, it's only been 5 but the roaches are still here, I don't see how two swipes of spray are gonna keep them out. I've had some great pest control before and they did a lot more. They were at my house for over an hour with previous companies. I understand they get paid to do the whole property and have to move quick, but we pay monthly for them and they won't even do anything. Might as well not have come out. Edit. They responded saying your apartment wasn't prepared properly as per the email...we hadn't even moved in yet. There were a few boxes in the middle of the living room and an air mattress upstairs. That's all. So that's a lie. Then they said it takes more than 5 days, true. If they did anything. Two small sprays is not gonna do anything. I've had pest control at a previous house due to wood roaches living near the woods they would come in from the outside. The peat control I used was there for 2 hours and only charged a small fee, I know what service looks like. Now I've had the service for more than 10 days, and to no surprise at all, they are still there. I will no have to escalate the complaint to someone else. This is terrible customer service on display.

My daughter has an issue in her aptartment. She's only been in the apartment for a couple of months. She's done everything they've asked and payed their fee. They have been there 3 times already, and she still has the problem. It's a shame. They DO NOT do what they say they are going to do. Oh, and if no stars was an option, that's what they would've gotten. .. I see a year later they put a response that they don't service this property. But I can assure you this is the correct company! This is the only way that I could reply to their message. There were two different business cards left on my daughter's table from THIS company. She moved out shortly after I put up this review and now she's living in a wonderful place with no problems..