Apple Pest Control

About 2 weeks ago, I had the exterior sprayed by John (he took his time and did a great job). Last week I noticed tiny black ants on my vanity in the bathroom. I called the office and spoke to LaVell she was so nice and sent Chandler to treat the ants. Chandler took the time to explain that these very tiny ants lIke fragrant items and that I shouldn't use lemon scented cleaning products on the counter top. They are also attracted to toothpaste. No wonder Apple Pest control has been in business since 1984. You should be very proud of your staff, for providing such excellent customer service. Rare these days!

Jon’s personal & professional experience was reassuring when he determined we do not have one of those nightmare situations. Jon was very thorough to inspect our home inside and out. We were more than happy to have him spray for common Hill Country bugs that are natural nuisances in this dry season. His professionalism, kindness and sense of humor was greatly appreciated. Thank you Jon!

Stan aka Stan the Man aka StANIMAL helped me remove a raccoon from my parents attic in Helotes. In addition to having some serious trapping skills, he's a seriously good dude. I really appreciate him going above and beyond and can't imagine a better person to handle your pest control needs.

I noticed these tiny bugs on my screens and windows I’ve never seen before so I used orange oil to get rid of them and it did until they returned shortly after. I called Apple Pest Control and I spoke with Bridgette describing these annoying bugs and she informed me of what they are ie springtails. I then made appointment that day and exterminator arrived we greeted one another his name is Corbin. Corbin enlightened and educated me regarding springtails they seek moisture and that we need a dead deep freeze to rid them (Texas ). Corbin used all natural spray and stated if you see them they spray upset them and if they are still around give us a call I don’t see but a few but rest are dead Corbin you are they man Corbin also informed me that the trees (live oak) are acidic which doesn’t allow grass to grow pit lime on it cut branches you will see your grass grow this is Truly customer service and you have my business You do get what you pay for great customer care professional care ease of mind the job will get done properly and professionally.Corbin resolved the springtails issue they are sprung for the last time. Thank you Corbin. Corbin has a great disposition and is approachable and professional. APC IF I MAY REQUEST CORBIN? Thank You APC

John from Apple Pest control came out to my home and he was fantastic. John took the time to understand the problem I was dealing with, adjusted my services to accommodate my issues, and even let me know of additional services I didn’t realize I needed. As a result, I was able to get those additional services and have peace of mind. He was a great technician and I hope I get him in the future.

This is a company that really stands behind their work. I had a problem and came right out and fixed it. For no additional charge. Everyone was professional and kind.

Terrible communication from the company. We have used them for about 4 years (we used to have amazing service with them NOT ANYMORE). August 25 we were over charged by 75 dollars, company said the area manager would contact us for the return as the office personal could not figure out how to give us our money back. They sure did take it the same day as any company would. 4 phone conversations ended with “chandler would call us back”. Still zero communication from him and we have not been refunded our money. Stinks to lose a company we used for so long. Would appreciate my refund as soon as possible. You have my address and phone number zero excuses for not contacting us.

Today we had our 3 month pest control service done, and I was so pleased with our service. John Wisniewski was the best technician we've ever had. He was very professional and caring, he listened to our concerns and took care of our problems. I am requesting him for future services. Thank you John.

Jon did a great job! He was punctual, very careful, and thorough! Would be happy to have him back.

This is our first time using Apple Pest Control. We loved how informative and helpful Jon was. He was very thorough and made sure to listen to all our needs to get rid of these ants!! His customer service was on point.

I have been a loyal customer for few years. A week ago we noticed that our dog was bringing in fleas from the backyard. Apple already sprays for pest quarterly so I called them to inquire about the fleas. They quoted me $150-200 depending on what the technician said. When I asked them if they guaranteed their work they replied that yes they do and that if I still see them still I could call and they would spray. No one said anything about paying AGAIN in a week. When I called today to schedule my normal visit I asked about them spraying again for the fleas. She proceeded to tell me that it would be extra!! She did apologize for the mixup and not being clear but still refused to work with me. I called another company and was quoted less than I paid at Apple and they said they guarantee their price and come back again in two weeks for a follow up. Highly disappointed in Apple pest controls lack of customer service and transparency.

Apple Pest was recommended to us when we moved into town. After a 1 & 1/2 years of trusting this company with pest control for our home, I cannot recommend them enough!! Specifically, Chris our Pest guy is so personable, professional and always making sure we have no issues. Even when spraying our yard, he brought in our dogs water dish to make sure there was no contamination ❤️ When calling to schedule services, it’s always a breeze as the receptionist is friendly and clear when we set a date. I’m not saying I never see a bug around our property - or even randomly inside our house - that would be a silly notion. But I take responsibility if my kids leave crumbs around or the state of my home (that I clean daily) We had an ant problem ONCE that Apple Pest took care of and never had that issue since. Thank you Apple Pest

Used to use them when they have a sense of integrity but as of late, avoid this company like it’s a plague. Had a pest problem on a rental property and said they could handle it without issue. Mind you, I don’t mind paying for services to ensure it’s done properly and efficiently. To be charged over $300 initially and another $99 follow up to place ONE TRAP on the exterior of a property is mind baffling. Didn’t even offer to my tenant a solution to closing up the entry points for the critters getting in. According to my tenant, the technician was on site for less than 20 minutes and I was charged over $400. I’d say I’m in the wrong industry with margins like that, but I have to look at myself in the mirror daily and wouldn’t be able to stomach ripping people off in such a way on a daily basis. Do yourself a favor a pay a long lost sibling to handle your problems; it’ll be cheaper and you might make use of them later compared to this pest ridden company. AVOID AVOID AVOID

I had a terrible experience with Apple Pest Control in San Antonio. I was stung by a scorpion inside my home and had to go to the emergency room. Despite this serious incident, when I contacted the company to explain what had happened, the front desk person refused to take any responsibility and was extremely unprofessional—raising her voice and pushing for more services instead of listening or offering any real help. This has been a pattern: every time we report a pest issue, we're told it's not covered and that we need to add more services. When a technician finally comes, all they do is quickly spray and leave—no inspection, no thorough treatment, and no concern for our safety. I trusted this company to help keep my home safe, but instead I ended up in the ER. Their focus seems to be more on upselling than on solving problems or caring about customers. I absolutely do not recommend them. I am writing a response to this above. After I posted my review, the manager personally called me to understand what went wrong. I truly appreciated this proactive approach. The very next day, they visited in person to discuss possible solutions—such as spraying inside the house again, treating the attic, and identifying potential scorpion nesting areas. The technician who came out was respectful and explained everything clearly. I agreed to proceed with a perimeter treatment, and they generously offered me a discounted rate of $160 for a heavy-duty outdoor spray. According to them, this should significantly help with the scorpion issue, as well as other pests. This mature and thoughtful response left a strong impression on me—it showed that Apple Pest Control genuinely cares. They also sincerely apologized for their behavior the previous day, which I appreciated. I'm glad this situation ended with mutual satisfaction. Thank you for making things right. I also hereby changed the rating too.

Friendly and professional service, the visiting tech was timely and communicative. Can’t recommend the team enough!

I am the kind of person that never posts negative comments until now. Apple Pest Control, through their negligence, has cost me a lot of money since they were unable to locate where rodents were coming into the attic. I now have a mold problem that was caused by rodents chewing on the a/c pipes that also resulted in a leak in the dining room. Now I have to get someone to paint the stains on the ceiling plus replace the a/c portion with the mold. I also had to pay Blessed Pest Control to correct the problem who easily found it for much less money. All of this could have been avoided if they had properly secured the entrance.

DO NOT USE THIS COMPANY!! I acquired their services on 5/01/25 to remove birds and nesting from my three bathroom vents on the side of my home. (Stan) the tech quoted me $100 per vent and I agreed. When the job was done he charged me $357. + tax which came out to $386.45. I had to sign to process the payment. Just under three weeks later I heard birds in my upstairs bathroom again, and found that the birds broke through the screen that was supposed to be secured behind the vent to prevent re-entry. I called on 5/21/25 to notify them so someone can come fix the issue. They sent someone on 5/23/25 and stated that I did not need to be home. When I got home from work that day I checked my email and found that they charged my card without authorization or my signature. I immediately called and they said they would talk to management (Chandler) and get the situation resolved and I would get a phone call by the end of the day which I did not. I called the next day 5/24/25 and was told I would receive a refund and I still have not received a dime. It is now the night of 5/29/25. I had to dispute the charge with my bank which resulted in deactivating my debit card and now have to deal with updating my payment information on everything. They fraudulently charged my debit card for a job that was not done right the first time and refuse to issue a refund. It’s bad enough I got over charged for the first job! Update: I received a response from them right away on my rating , yet they have not reached out to my phone number or email on file to resolve anything.

Rude and unprofesional technicians talking about how much they know and you dont. office staff that will not answer or ignore phone calls after giving you incorrect information. over priced and cannot guarantee to get rud of any of your pest problems i do not recomend this business look elswhere i found much better prices and much better service

I called Apple Pest Control Misty answered the phone.Was very polite.I made a appt. to have my house treated,she told me about a technician that was very good,she told me to let her know about his. service. OMG Sixto was TOP of the LINE! VERY POLITE and DETAILED. I called Misty right after he left my house. I told her add me to his REGULAR CUSTOMER LIST!!!!!!!!!!

I called to order a pest control service at our house, and discussed with the lead technician exactly what 3 insecticides would be used, and confirmed that we wanted the service. Well, they never showed up for the service, but I still got a bill. Upon closer inspection, the service was done at the wrong address, and was only one insecticide, not any of the three we had discussed. My husband and myself have called multiple times requesting to speak to a manager, and are always told we will get a call back, but never have. I have emailed multiple times saying we will not be paying the bill, but 7.5 months later, they are still sending me the bill over and over requesting payment. I really dont know what else to do, since they dont seem to respond to phone messages or direct email responses to the emails they send me. Maybe I'll just have to show up at their office. I definitely recommend you go elsewhere for your needs.

I used this company to trap a rodent. I was told by tech if I had any problems I had 30 days to call back and there would be no charge. When I called the office they said his notes read a follow up charge of 99.00 to retrap and 99.00 for pick-up would be charge to my card. Poor company business.

Experience not so great. The technician did not seem interested or up to do his job properly. Took down wasp nest and left the nests thrown in the entrance to my home all smashed in pieces. Sloppy, then only removed 2 and left the rest. There is no plan either after getting services, no follow up by Apple. Usually other companies are interested in getting you signed up for another service. But nothing here. Still have ants and bugs after service and now looking for another company

I hate leaving bad reviews, but it really makes me feel like my time isn't important when the company consistently comes hours later or not at all when I take time out of my Saturday to wait on them. This is the second time Apple Pest control showed up several hours later (215PM for an 8-12 appointment) and the first time they didn't show up at all. After speaking with the gentleman who came out to spray the rental (who did a great job btw, no disrespect towards him), I found out that Apple doesn't give the best logistical plan to its employees who have to drive to these appointments making them take longer to complete the jobs. I'd recommend the brilliant folks who dispatch these routes need to take the time to give realistic routes to its pest spray specialists so customers don't need to deal with the consequences. Otherwise if this wasn't a rental and my own place I'd just spray it myself. Would not recommend.

Very disappointed in this company. If you are someone who values good customer service and can’t just wait around for hours for an appointment then please look elsewhere. Shawna Garcia, the office manager, is terrible at her job and doesn’t know how to deal with customer escalations (more about her in the review). We started our services back in July 2023 and it has been a frustrating experience. We only had about 3 services done but they did not make it easy. As a working mom with limited time it’s hard enough when you have to schedule a window of 1-5. On top of that, we only got a call from the tech one time with notice they were on the way. The other times the tech showed up on a Sunday (no call) when we had scheduled for earlier that week. The next time the tech showed up with no call. Our fourth service was scheduled for 1/4 between 1-5pm and that day someone named Dawn (I believe) called and said our tech was 5 mins away. No one ever showed up. I called on 1/9 asking to speak with a manager to voice my frustration and get this corrected but was told they were in a meeting and that someone would call me that day or the day after (1/10). Never got a call from them. It wasn’t until today (1/11) that a tech called saying he was the one assigned but that he never got notified or something? He was very nice. He then spoke to the management team and Shawna ended up calling me. Wow, she was incredibly rude and dismissive. She didn’t yell or anything but basically acted like I was a nuisance for wanting to voice my frustrations. After I explained what the issues were, the only thing she picked up on was was that I called one of their techs Steve instead of Steven. Saying “well, we don’t even have a guy named Steve. We haven’t had a Steve for 20yrs”. I don’t know if she meant to but it definitely felt like she was insinuating I was lying. If this is how management deal with escalations they need a total revamp because the conversation with her only upset me more. We love the techs but man, the experience we’ve had has been so unprofessional. Maybe Shawna is the anomaly in regards the management team but considering no one gave me the time of day until a tech had them call me I just don’t know. Even then it sounded like she was just ready to brush me off. To wrap up all of this, they obviously don’t see me as a loss and will continue to operate the same but please spare yourself the troubles and find another company that provides better customer support.

That is a 100% LIE! And that was the issue. Your technician did NOT discuss price. Your office person said IF we had those ants it would be "a little bit more" You charged us double and when we explained this to you, you said too bad. Which is your choice, but do not come on here and LIE to try and save face. Admit you made a mistake and lost a customer. Lying just compounds your lack of integrity, They quoted us a fair price and then charged us more than double what they were quoting. We didn't approve the higher price and no one told us the amount of the higher price. They let our credit card bill surprise us. Apparently they do not want to keep customers or have good reviews because when we reached out to the office manager we were told too bad. No ownership that anyone on their end should have confirmed the price before charging the card.