Works Pest Control Fort Worth

He was extremely polite and knowledgeable. He was also on time.

Jalen was awesome! He came to the door to let us know of his arrival. I let him know of the recent presence of sugar ants in our atrium window over the kitchen sink. He came in assessed the situation. Left us some gel we can use inside and sprayed outside to address the source of the issue. He gave us some great insight and was extremely personable and friendly. Probably the most friendly and helpful technician we’ve had since we started our contract with Hawx. If we could pick our recurring technician, we’d request Jalen everytime! Thank you, Jalen!

Miguel is very knowledgeable and thorough. He is friendly and does a great job. Thanks

Isaiah did a great job taking care of some wasps and ants, in addition to the regular treatment.

Enrique is a great tech!!

Anthony performed a great service today. He covered all places of concern in the apartment and outside. Hawx on the other hand as a company needs to reevaluate their customer service and scheduling process. My appointment was yesterday and they rescheduled it to today without informing me!

KenCade was professional, communicative and did a thorough job! Thank you

Jarvis is STELLAR!

Miguel has been fantastic and friendly .

Josh is awesome he always messages me when he arrives and leaves super friendly and knowledgeable.

Corrina was amazing today! She was also very nice to my children who has lots of questions.

Great service, friendly and knowledgeable

Do not, I repeat, do not hire Hawx Pest Control if you value good communication and service. I hired them after a salesman showed up at my door....shame on me in the first place but we were having spider issues and thought I would give it a try. First couple of times were okay. Nothing spectacular and nothing my husband couldn't do but the point is, he didn't have to. Then they didn't show up. One would expect REGULAR service monthly like every other company does but NO, Hawx is quarterly service and you have to ARRANGE warranty service between the quarterly visits. Not a wonderful pest control model. We also added an additional outdoor service package for mosquitoes. Get this. I had my regular Pest Control done in January (cobweb removal etc.) then THREE days later I get a text saying they are coming out again for the mosquito package. I canceled that visit and scheduled it for March 16th. But then I kept getting texts from them stating they were coming out to complete the Outdoor Service Package on January 14th, then another on January 21st, then on February 5th, then February 16th, then February 26th. (One of these days was during the freezing weather in the Dallas area BTW). After the February 26th text, I spoke to an account manager who said they were having a technical issue and that this would be escalated. I said if it happened one more time that I would cancel my service. Guess what? I got a text today that stated Hawx was coming out on March 10th (tomorrow) to complete my Outdoor Service Package. Needless to say, I have canceled my service as this company has employees that evidently cannot read a schedule correctly, an IT department that cannot fix so-called technical issues, and poor service. I could do better with a can of Raid...a lot less aggravating, that's for sure. I would rather pay to terminate poor service than continue to deal with Hawx Pest Control...if someone shows up at your door and it looks as if they are pest control people, SHUT THE DOOR....OR better yet, don't open it up in the first place.

This is one of the worst companies to do business with,so please be aware We contacted them to start an extermination for wasps and yellow jackets and to check for any termites. After they received the payment information they drafted our account twice for $189.44.Their apologies for double charging our account, BUT they would credit our account One man came to our house and supposedly treated for the wasps, when all he actually done was spray whatever it was to get them moving more.... with that they proceeded to say they would come back in early morning to spray when they weren't so active...had no records in his notes to check for termites.Received a text saying they were going to send someone else out to check on the termite evaluation...we began this process on 3-2 -26.On 3-3-26 we had the wasps "sprayed".On 3-3-26 they scheduled a termite inspection for 3-4-26, received message saying they rescheduled for 3-5-26. Two no shows no further anything.I contacted them and let them know we had nobody show up, although I received an email stating the termite inspection had been completed!! And I was canceling any further services..the lady says for canceling early,even though they did not come and do what they said they were going to do we would be penalized for early cancellations,at which time they drafted our account while we were at the bank disputing the double charged on 3-2-26..They hit our account again for $203.56 which we are disputing as well.So in a four day time frame they drafted $582.44 and never did any extermination, except for getting the wasps to come out of hiding.. BEWARE AND STAY CLEAR OF THIS COMPANY, RESEARCH OTHER OPTIONS, THEY HAVE NO INTEGRITY.

The wasp nest was left behind on the corner of the house with the larva inside, I was sent a text a 5:12am that he was coming and would be at the house between 8-11 that day…. They are supposed to treat for the insects and bugs that come inside or try to come inside the house…..

Sales misrepresented the services and then I had to pay $398 to cancel. Which was worth it because the annual cost of their program is $1,656. I was told General Pest Control was 75/mo plus Outdoor Package at the occasional $90 occurrence. Jaxson told me that they would keep an eye on things because you don't want to wait for bugs to show up, its better to prevent. He said the outdoor package treatments were based on the weather or upon request. They don't keep an eye on the weather or your house. They just follow a paper schedule. Which is every 3 months on general pest and monthly for mosquitos Feb - November. They plan 4 visits annually for general pest. 7 visits annually for outdoor package, 3 of which are at the same time of general pest. This = 8 trips annually. Which means you pay $207 each visit. Per the service report, she was at my house for 7 minutes. 10:08 - 10:15. Jaxson told me the first treatment is a thorough inspection and treatment inside and outside of the home. They would spray baseboards and fog the outside. And it was suppose to be kid safe / friendly. The technicians had no idea they were supposed to go inside of the house until I mentioned it and told me they shouldn't spray around kids... so we had reschedule. Co was very kind and thorough in her report. Only knock was that she asked for a good review in the service report because Hawx will pay techs for good reviews. I wonder how many good reviews are out there because folks are inclined to help the techs earn a bit more money.

The techs themselves are great, but customer service is HORRIBLE. I spoke with a representative on December 23rd to cancel my account (I have a 7 minute phone call record to prove it). I was told that my account was cancelled successfully and that I would not incur any more charges. On January 3rd I was charged again. I called customer service today to determine why, and was informed that they had no record that I had cancelled my account, and that because they had no record, they would no refund me my money. That doesn't seem like my problem as the customer? It seems like Hawx needs to improve their internal management of customer agreements instead of making me pay another $60 for no reason. On top of it, when I asked to speak to someone else, the CSR hung up on me. Do NOT recommend this business. I'm out money because of their poor management, and don't want anyone else to end up in the same boat. Had I been refunded my money after being a loyal customer since 2023, I would not have left this review. Instead, I was treated like I was lying.

So I hired hawk as they came and solicited at my door. Everything went smoothly for a couple months until we started constantly finding bugs in and around the house ( centipedes, spiders, ants) and so we had them come back out to treat with no improvement. Move down a couple months and we move locations and they treat one time and then tell me my payment information has been lost and that I need to give them my card info again( I’m already worried about my card info being shared or stolen) so I decline and wish to cancel my service. They don’t end up canceling service for a month and a half and now I get constant harassment about a bill they say I owe for a month of service I did not receive nor want. Horrible service!!!!! Please get some customer service reps that can clearly speak English, thanks

Terrible experience from the beginning and absolutely would not recommend. We originally got Hawx for mosquito extermination. From the first spray it made no difference so we had to call and have them come out again almost every month, but after a few months and you realize that it’s not working at all they already have you locked into a contract so . I can’t even count how many times I’ve been on the phone with them with hold times over 20 to 30 minutes while they are “checking the account”. I’m told one thing by one person who answers the phone and then I have to call back next month because what they said was going to be done, didn’t happen, and I’m having to request to correct it. This whole service has been such a headache, and I can’t wait to be done with our contract.

Do not touch with a ten foot pole, they are worse than the pests they are there to kill. Have a property in Keller Texas. Got “serviced” today 10/7/2025 by a lady rep, don’t have The name. Can be looked up. Their rep. entered the property without letting us know they were there or asking to enter. She literally CAME INTO MY BACKYARD, opened my gate, and freaking entered my backyard without asking, then realized that there was a dog and 3 kids under the age of 10 in the backyard and ran out, leaving my gate OPEN letting my dog escape!! Are you freaking kidding me!? Then she had the nerve to try and chew me out when confronted that she let my dog get out and run away. I’m sorry how about you don’t ENTER Property without authorization!? Thank god for ring camera Catching it all.

Extremely Rigid and Unhelpful Service I signed up with Hawx Pest Control shortly after moving into my new home, not fully knowing which pest services I would actually need. Six months into the contract, I realized their treatment plan was spraying for pests we simply don’t have, while ignoring the ones that were actually a problem. When I called to request a simple modification to my service, I was met with a flat-out “no, not a chance”. They told me I would have to complete the entire contract before they’d make any changes, no matter how reasonable or necessary. This kind of rigid “service agreement” is just a trap — it locks you into paying for treatments that might be completely irrelevant to your property, while your real pest issues go unaddressed. I expected a pest control company to be adaptable and work with me to meet my needs, but Hawx seems more interested in clinging to the fine print than actually solving customer problems.

This company lied to me. Told me if I switched to use their services they would handle cancelations for other service I currently have. They told me it would take 2-3 days. It has now been 3-4 weeks. I have had to call multiple times to try and get an update on this. Now when I called the informed me they don’t do that. Demanding a refund and cancellation as they did not fulfill what they promised. “He bro we will cancel your other service! No need to worry about it we have a dedicated team that handles this!” Well that was a lie. Shady door to door salesmen. Not happy at all!!!