Mars Services | Commercial & Residential HVAC, Plumbing, & Cleaning

Stay away from this company for pool service. No good, not dependable and terrible service. There’s always an excuse for why they do not come out. When they do come out to “full service” my pool, they do such a poor job that they might as well not come at all. The employees don’t know what they are doing. There’s a new manager every time I call. They all blame each other. My system stopped working and I’m pretty sure it had to do with them. So disappointed and warning others!

Not surprised to come here and see all the terrible reviews. Since this company took over our regular pool service there was a noticeable drop in service. Then one day in late May, the pool cleaner simply stopped showing up. We had no idea until we woke up one day and the pool was green with algae. When we called to ask what was going on, Mars acknowledged that their pool cleaner had not serviced our house in over three weeks. No reason was given to us other than that it was “an oversight”. Fine. Could they send someone out that day to fix the problem/shock the pool? “No, we can’t come until next week”. Not ideal, but fine. No one showed up the next week. No one even called us back. We decided to shock the pool ourselves and look for a new service. We had several phone calls to try and cancel the service and get our money back from the month that no one showed up. No surprise that every time we called we were promised a call back from Deja(sp?) in accounting and no call back… ever. It’s not even worth pursuing the refund at this point. I’m sure that’s what these crooks were counting on. Good strategy! The biggest bummer is we loved the company mars acquired, Sparkle Pools/My Home Pro and particularly Terry, our pool cleaner. Mars blew a good thing. But hey, I’m sure their books are in the black. Bravo

Terrible service decline from Mars Services/Myhome.pro/Trimark Services I've been using their services for weekly pool chemicals for almost 5 years. They were great until May 2024, when our pool started turning green. We realized they hadn't come for 1-2 weeks. I called, and they sent someone quickly, but the next week, no one came again. The pool was going green again. A manager came, didn't test anything, and just dumped all his truck's chemicals in. He promised to return Monday but didn't show. They missed our regular Thursday service. When I called, they said the manager was gone and promised a new tech, Anthony, would come and introduce himself. He never did. On 6/19, I spoke to Customer Support Manager Daniel, who seemed shocked and promised service the next day. No one came. I called on Friday 6/21, and they said no one could come until Tuesday 6/25. I asked for management, but they only offered to send a message to the Operations Director with no guarantee of a callback. On 6/24, I called to cancel. Their only response was, "We have you scheduled for Tuesday, are you sure you want to cancel, even though it's highly likely no one will come." I canceled, and they didn't offer to refund my June payment. After 5 years, I'm extremely disappointed with Mars Services' recent performance and lack of customer care. A lot of this could have simply been resolved by proactive communications from them.

My experience has been horrible. When it was Sparkle Pools, I had great service. Mars took over and it has been nothing but issues. I went almost a month with no service and zero communication (according to their records) My pool was green and I have had to pay extra to get it back to normal. I have called several times and told they would get back to me and never did. On top of it all, I got a letter stating they are raising our rates. Still trying to get my money back and switched to a new company. Horrible service.

We started over 20 years ago with Sparkle Pool Services and never had an issue. They company changed to Home Pro and how Mars Services and our pool has had a green tint the last 6 months. No one came the last 2 weeks in May on our scheduled day. Pool was completely green and unsafe. Finally had a supervisor come last Friday and shocked it. He was supposed to return and clean on Saturday. Never showed. Called Monday and now he has been fired. Today we get a letter with a 47% increase starting July. What a joke!

It has come to my attention that I have been abandoned by this company. We’ve been a client for 12+ years. They have not serviced my pool since before 05/13. No contact. My pool is severely GREEN. When I called to inquire I was told “I’m new here and I don’t know”. They can’t even tell me the last time they have been here. Of course the invoice comes on time with no mention that they are not providing me with a service to pay for. I have contacted my lawyer who will be in touch. We’ve got deceit, abandonment and fraud going on here. Very frustrating. Sande Spreng 06/05/24

I pay for a service for an entire year in advance. Both this year and last year, this company has messed up and attempted to start charging me for service before my previous payment term was complete. It takes multiple phone calls with apologies and statement they will look into it and call me back, but they never call me back and then they stop the service THAT I HAVE PAID FOR. Prompting even more phone calls. The guy that does the work is fantastic. The company and their billing process would get a negative rating from me they are so poor. Their scheduling department for service is just as abysmal as the financial side. Overall, the have some good employees (likely from acquisitions), but extremely poor management.

Called Mars Services out to snake a drainage line. We found out it was a bigger problem, broken cast iron pipe. I paid $125 before he left for the snaking services. They came out the next week to run a camera down to see the issue. Ran the camera from two spots and said we'd need to fully redo all of the drainage plumbing for our house. Said all of it everywhere is bad. Nothing too specific. Never asked for payment that day, said he'd give me a report with pictures and a video, since I was not home and so we could send it to insurance. Never got the report. I asked once to follow up, still nothing. Still never asked for payment. Finally I moved on to another plumber. We were planning on getting a second opinion anyways. About 6-7 weeks later I start getting calls from Debby with Mars Services that we owe them $325. I asked them what that was for. She'd call the next time that this was for running the camera. I said that was forever ago and we went with another plumber because y'all never followed up. She said she'd check into it. She called back, this time with a price reduction. $285 now for the camera the ran. I said again, y'all never followed up with me, we went with another plumber and the project is done. I don't know why I have to pay this. She said its for the camera they ran. $285 was the agreed price before they came to run the camera. They said they'd waive that if we chose them for the project. They never followed up with a report and/or offer to do the project. They just came to me more than a month later for payment - initially for more than the originally agreed price. Have your stuff together before you repeatedly come to me for payment. To me, you didn't do anything. I wasn't home, you said you'd send a report of your findings and you never did, and you never sent an offer for the actual project. I ended up paying them the $285 because I don't know if they were about to send it to collections or what. The lady Debby called me like 4-5, never remembering the last time we spoke and seemingly more confused about my story. They must have no way of tracking conversations because she couldn't remember talking to me multiple times, and they never followed up on the plumbing project.

We have used this company many times for carpet cleaning for our apartment complex. They are pretty good at that. But the housekeeping service and contact named Maria are not professional at all. We have had to have them come back multiple times to redo cleans. Been told by a housekeeper that stuff didn’t need to be cleaned and her refusing to do so. Also when Maria calls to correct a problem she is anything but professional. Rude, condescending, and very disrespectful. We are a place of business and this is not tolerated. We have chose to use a different service company solely because of the attitude of Maria. After years of working with them we are sad to do so, but happy to find a company that is great full for our business.

Mars Services is an absolute joke. I requested a quote to fix around 7 doors inside of a house that entailed adjusting hinges and moving the striker plate. They insisted replacing all the doors for over $750. When I questioned what they were charging $750 for and why they were suggesting the doors be completely replaced, they went radio silent. I reached out to a local Handy man who fixed all doors for $150 and all issues were resolved in less than an hour. Very unprofessional, prices are terrible, and the fact they avoided my questions regarding their quote should speak volumes to the integrity of this "company." I would never recommend this "company" to anyone. DO NOT USE THEM.