Provider profile

HomeTeam Pest Defense

4.9 stars from 1,652 customer reviews · 2214 Paddock Way Dr Suite 300, Grand Prairie, TX 75050

  • 4.9 out of 5 stars
  • 1,652 customer reviews
  • Grand Prairie, Texas
  • Open 5 days/week
4.9
Rating
1,652
Reviews
Yes
Claimed
Yes
Website

About this provider in Grand Prairie

HomeTeam Pest Defense is the industry leader in residential pest control and the #1 pest management company working with home builders. Serving Grand Prairie and surrounding areas like Arlington and Irving, we offer expert exterminator services backed by our Taexx integrated home system. We provide

Pests handledfire antsmosquitoesrodents
Praised forhappyhigher customer serviceit started out good

Rating breakdown from customer reviews

4.9

1,652 reviews

5
1,521
4
79
3
16
2
8
1
28

Customer reviews for HomeTeam Pest Defense

N

Neeserran

8mo ago

I cancelled my appointment and did not reschedule. Despite this, someone still came to my home without authorization, accessed my yard/property, and completed a service I did not approve. My card on file was then charged for this unauthorized visit. I will be disputing this charge immediately, as the visit and the payment were not authorized. Please note that I will also be discontinuing service moving forward. I expect written confirmation that my account has been closed and that no further c

SW

Sarah Wetters

10mo ago

I am not a client, and as aggressive as they are with their sale tactics I NEVERRRRR would be. If we don't keep a big, ugly no soliciting sign on our door, we will get a Home Team door sales person knocking at least once a week. It was windy a couple days ago, so I took our sign down to prevent it from slapping the door and within 48 hours here they come! No matter how many times I've declined, they don't take the hint. When you try to tell them you're not interested, they don't stop trying

Provider response

Hello Mrs. Wetters, we regret to hear that your experience with us was not positive, but would appreciate a chance to turn your experience around. We would like to work towards a resolution. If you are willing, please reach out to us at [DallasWest@pestdefense.com] to discuss this further.

ST

Sara T Losh

2y ago

I have been with this company for over 3 years. I called for fire ants in the backyard last week and was informed it was time for my quarterly service. The service was scheduled and I was told the technician would call 30 minutes out because I would be at work and I needed to let him know where the mounds were. He didn’t call nor did he treat the ant piles. I came home and checked and called back to customer service. She tried to call him, the technician, but he didn’t answer. She said she would

Provider response

Hello Mrs. Losh, we regret to hear that your experience with us was not positive, but would appreciate a chance to turn your experience around. We would like to work towards a resolution. If you are willing, please reach out to us at [DallasWest@pestdefense.com] to discuss this further.

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Treatment and cost guides before you call

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