Saela Pest Control

The wasps were still here after the service. I am had of hearing and I thought it was a one time job. I don't want you back on my property.

Very unprofessional experience. The sales rep repeatedly knocked on my door and refused to leave my property after I told them I wasn’t interested. On top of that, he was looking into my truck while standing in my driveway, which made the situation feel even more uncomfortable and invasive. I understand companies are trying to get business, but there’s a line between marketing and disrespecting someone’s property and privacy. Based on this experience, I would not recommend this company.

I had reported bee problem to Saela Pest control. Victor came out and discovered it was wasp. They had left the nest but informed me they would be back in the spring (3months). He did discover I had a mole problem around the whole house. He explained to me in detail how to get rid of them, he was very patient with me because this is all new to me. Thank you Victor.

No call no show on treatment. We will ba canceling service.

Had a pest problem when they started treating my house almost a year ago and still have the same exact pest problem if not worse. They’ve come probably close to 10 times between the quarterly treatments AND resprays. I wish I would’ve never signed up honestly. Terrible service. Not worth the money or the hassle of a subscription/service with them.

MAKE SURE YOU READ THE FINE PRINT. Misleading salesmen don't tell you that they sign you up for a year long contract. That cost $200+ to cancel.

I don’t know how you guys got my number or what leads you paid for but you guys have to quit calling. I can’t be any more clear that I don’t need pest control.

The sales guy made them sound so cheap and amazing. They ended up being twice what I was paying another company and I can only cancel over the phone. Which I have trouble doing at work. I saw no results and I am left with a bill that was more than this widow mother could afford.

Came to my cousins house doing door to door sales and when she said no the rep verbally abused her. No thanks.

I had an unexpected flat tire this morning as I was leaving for work, and I was feeling quite stranded. However, a kind employee; Christian, from Saela Pest Control stopped to offer his assistance. Despite not being obligated to help, he went out of his way to ensure I was safe and my tire was changed. His selfless act of kindness truly made my day and I am incredibly grateful for his help. I highly appreciate the generosity and willingness to assist a stranger in need. I wholeheartedly recommend Saela Pest Company, not only for their professional services but also for having such caring individuals on their team. Thank you for going above and beyond Christian!

Had Christian come out for our 3rd treatment today and punctual and communicative as per usual with him. Always very knowledgeable and willing to answer our questions. Really glad we went with Saela.

I was told that they didn't do service in my 76133 area code

Have you ever had a gym membership that you couldn't cancel? My contract was up and i told them I didn't want their service anymore but a month later they texted me saying they are Coming out to service my property. They informed me that I never cancelled my service. They said I have to talk to a manager who is never there. Then you finally get a manager on the line and he says he has to send me a form in the mail to cancel but the email never comes on top of thT they are charging me much more than the agreed price.

Best pest control company I have done business with! The workers are very friendly and go the extra mile to make the customer happy. I would highly recommend this company.

It was very strange-I had flys in my upstairs closet Big flys But couldn't smell anything dead...I called Saela for a second opinion, they sent Tony out to inspect. He was a very knowledgeable genuine technician He saw the flies . Then headed to my attic looking and sniffing. But nothing was there. He checked the exterior of my house. Didn't find anything either. He gave me some pointers on minor cracks that could be filled. Which I greatly appreciated. He didn't find any reason for the flys other than entering vents on the roof. He was very thorough. If I am in need of exterminator/varmint getter I'm definitely calling Saela back. I called them and in 30 minutes they were headed to my house!!! Money well spent!

Jason was very nice and very professional. Would recommend him and his company to anyone .

I had a representative show up on time today and took care of all of my concerns. So today was great. However. I have almost had this service for 1 year. I has actually on seen the representative 2. The day the service started and today. They notify you of your next service a few days before your scheduled treatment. So if you dont call them to reschedule they will just show up. I can say they do always complete the outside service, but can only say that because i have outdoor cameras. I calle to reschedule my last appt because i want to have the inside treated. They did reschedule, but never showed up after i stayed home all day waiting on them. They also didnt call or send anything that they were bot coming or acknowledge their apologies that i wasted my day. Not only did this happen 1 but 3 time. Each time i called to reschedule and say no one showed up ir called to cancel. I got a phone representative give me the FAKE, "IM SORRY". How had is it to truly care about your customer enought to actually be sorry they wasted 3 days. It was after i called and threatened the cancel and go to another pest control company, that they actually kept the appt and showed up about 10am and sent text 35 min before arriving like thwy were suppose to. So for today. Thank you Isiah for showing up and doing a great job. As for Salea, do better. I go to work everyday and do my best to do my job well. It doesnt always go as i planned, but i will make a little extra effort to do my best. I may not always come out ahead, but i do my best. If you want to make your customers happy comminicate with them. I understand how hard it is to get good employees and keep them. All i am asking is dont make me sit home all day waiting for someone who never intended on coming that day. A text or phone call is all i ask. Remember that your customer is just as important as you and your company! I hope you take this feedback and make a change! I am pretty easy to work with, but i refuse to pay for something and not get the full service I deserve!

Biggest mistake I’ve made was signing a 2 year contract with this company. The salesman that came to my house pulled a bait and switch. After promising that with the price I was paying, my entire yard was covered for ants, spiders, wasps, fleas, ticks, and anything else that crawls, I find out a year later that fleas and ticks and the yard in general is not even covered in the contract. I have a bigger problem now with ants, spiders, and wasps than I did when I first hired them. I try calling and contacting them online to get them to come back out to fix the issues and I get no response. The only time I get to talk to someone is when they call to sell me some new service they have. The techs never call before they show even though I’ve requested it several times so I know to be there to show them the problem areas. I can’t wait until my contract is up and I get to fire this company!

Saela has been very helpful in combating the many pest issues here in Northern Texas. They are very knowledgeable and courteous. They respond quickly to texts and always let me know when they are on their way to do a service. Communication is important to me, and they have exceeded my expectations. Thank you Saela

Terrible on multiple levels. See below for a transcript of the email sent to contact@saelapest com at the request of their Customer Experience Manager when he would not put me into contact with anyone of authority. "My name is XXXXX at address XXXXX in Haslet, TX. As per Abraham's instructions (main office - Oram, Utah) I am contacting this email address regarding the cancelation of our service and the refund of the services provided to me. I have talked to Abraham multiple times personally and multiple other Saela reps over the last year regarding our pest issues. We started service with your company about 1 year ago because we have ants entering multiple areas of our home, but mostly in bathrooms. Every service that we have had, we still have ants. Every call back that you have performed, more ants. After roughly 10 services (maybe more - maybe less) I still have the same pest issues that I have always had. On top of that, I have developed other pest issues in the meantime that you can't or won't address. June bugs, mice, spiders, grubs, flys, wasps and mosquitos and more. I understand that most of those services are going to be an additional charge. I might have considered it if you could have even taken care of my original problem, but you haven't. To this point, my pest problems get worse, you keep getting paid. Abraham informed me 2 weeks ago about my options. He would like to send another tech out to my house again. I thought that was a waste of time (considering 10 other visits weren't enough). He also informed me that my final option would be service cancelation that would incur an early termination fee. At the time that I first called, I just wanted to stop service, but then I was threatened with more charges. Abraham informed me that he was just trying to take care of me and he didn't want to have to charge me even more for the services that haven't worked yet, but that he would be happy to do it if that was my wish. I informed him that my desire was to speak to his superior regarding this issue. I was told he doesn't have any way to contact his superior. The fact is, I keep paying money for a service I don't receive. I have been told numerous times by him that we have an agreement that I would be breaking. I informed him that the agreement was that I pay you money, you fix pest problems. I've fulfilled my end of the agreement and after 10 visits, you haven't fulfilled yours. I have requested a refund of the money that I have paid into your enterprise so far. All attempts up to this point have been fruitless and been considered a non-issue by all of this company's representatives so far. My requests to be put into contact with another representative besides Abraham has been ignored. I was told by Abraham that he has no way to contact his direct superiors regarding this matter and that the only way to get into contact with anyone else would be to send this email to the most generic inbox f9r your corporation. If you don't want to treat pests, don't treat pests. Just give me my money back and I will be on my way. I work very hard for my money and I do so without lying and making promises I can't keep. I know it is unfair to assume that everyone has a moral code that would be ashamed at this activity. But I do expect it if we are to be in business together. I look forward to a response from a real person that can actually make this decision. If the person that contacts me does not have the authority to issue a refund, please do not call me. If you do have the authority and just chose not to, please just be honest with me and say it to my face." This is the longest email i have ever written. This is the only negative review i have ever made. I truly believe that if they are willing to provide me this sort of service and disrespect, there is a reasonable chance they give youthe same. Please do not give them money. Please stop your service if you are already a customer (only if you wont receive an early termination fee though).

Jason checked in with me before the spray but didn't check back in before he left to say if he saw anything new or to see if I needed him to do the inside as well. They usually do that.

Tony was courteous and explained what he would be treating.

I had a great experience with Saela pest control and would definitely recommend them!

I called Tuesday, they came out Wednesday. Very good service. Thank you Tony.

Professional and great service

Clayton performed the service and whatever you’re paying the guy, you should triple it. He is the most personable and professional technician I believe with which I have ever done business.

I really like that they keep bugs away especially the wasp

I guess the best test of the service is that I don't have a pest problem after starting their service.