About this provider in Hixson
Established in 1951, Northwest Exterminating - Chattanooga safeguards homes and businesses in the Chattanooga area from a variety of pests. Their expertise includes termite control, mosquito reduction, and the removal of unwanted birds and animals. Additionally, they offer crawlspace care and attic insulation…
Rating breakdown from customer reviews
4.7
356 reviews
Customer reviews for Northwest Exterminating - Chattanooga
Henry Magnuson
NW Exterminating takes care of my house from being over-run with bugs.
Provider response
Thank you, Henry! We’re glad the Mouse helps keep your home protected from unwanted pests.
Jameson Miller
I would strongly recommend passing on this company’s services. I hired them 2 years ago for quarterly service, and this review would be 1 star, however they actually do consistently show up each quarter. The issue I have is that the exterminators are not very thorough at all. They walk around and knock down spider webs and then completely miss obvious wasps nests that are in process of being built on our back deck and other areas of our exterior. Over the last two summers I have had to routinely treat and remove nests myself. Further their pest control service is expensive - it was $177 a quarter and then suddenly two quarters ago they went up on their price to $199 a quarter without any notification or at least a courtesy call. The icing on the cake that finally made we switch to another company is this giant bald face hornet nest that is hanging above our Front door. We discovered this nest 2 days ago and it’s larger than a football - indicating this nest has been in the works for at least 3 months. Our last pest control service visit was June 8, 2026 and they completely missed it - or if they did see they didn’t tell me about it. Then when I called them about coming to remove it they want another $250 minimum but said it would most likely cost more. I canceled my services with them.
Paul McKinley
They always do a professional job. And we never have any issues.
Provider response
Thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing the Mouse!
Walter Nicholson
Great regular service and quick response to problems.
Provider response
Hi Walter, thank you for your kind review! We're happy to hear you've experienced reliable routine service and quick responses whenever you've needed us. Thank you for choosing Northwest Exterminating!
Carolyn Craig
Excellent Termite and Pest control. Technician that provides service to my house is very polite & does a great job.
Provider response
We're grateful for your positive feedback. Thank you for taking the time to share your experience with us. We’re delighted to have you in the Mouse family!
A W
Chris has been so great & helpful with making sure all of my concerns were addressed. I’ve seen a few brown recluse & was worried about my cat. He explained what to look for how they can treat for them and eased my worry about my cat while we treat for them.
Barbara Simms
The service tech is outstanding--professional, timely, polite, knowledgeable, thorough! Highly recommend Northwest Exterminating and have been using them for years!
Provider response
Barbara, thank you for your continued trust over the years! We're delighted to hear your technician continues to provide professional, thorough service. Thank you for trusting The Mouse!
Brian Hiatt
I’ve used Northwest exterminating before they were even Northwest exterminating I’ve had the same technician for at least 15 years maybe more and their service is fantastic and they are very caring about the satisfaction of their clients. I would personally highly recommend.
Provider response
Brian, thank you for your loyalty and continued trust over the years! We're honored to have earned your confidence and appreciate the opportunity to serve you. Thank you for trusting The Mouse!
Douglas Whittaker
Your service is effective and you’re technicians are professional and efficient.
Provider response
Thank you for the great review! We're so glad our pest control service made a difference. We appreciate you trusting the Mouse to protect your home!
Rc459 Beach
Just had my yearly termite treatment inspection. The service was performed by “Rabbit”. He did a thorough job as usual. I greatly appreciate the pre arrival text I received beforehand.
Provider response
Thank you for the kind review! We’re glad to hear your inspection went smoothly and that the communication leading up to the visit was helpful. We appreciate your continued trust in Northwest!
Mike Bucchi
Professional; Friendly and a Great Value!! Their products are people and pet friendly!!
Provider response
Mike - thank you for your kind words and for taking the time to leave 5 stars! Thanks for choosing the Mouse!
Emily Perrine
They are very reliable and any critter concern is quickly taken care of.
Provider response
Thank you for the wonderful review! We appreciate you sharing your experience and are thrilled to have you as part of our Mouse family!
Debra King
Drake was amazing!!! He answered all my questions and was very clear on what he was doing. Very professional. Thank you Drake.
Provider response
Debra, thank you for sharing this! We’re so glad to hear Drake provided clear, professional service and took the time to answer all your questions. We’ll be sure to pass along the kind words!
Michaela Griffin
The two gentlemen what came out to inspect the property and treat were respectable and kind, walking me through the best treatment plan as a renter and making sure I knew what was my responsibility vs my landlord’s. I feel informed and respected, and they didn’t take advantage of my wallet and allowed me informed choice in services. They also spray pet and kid friendly chemicals. Highly recommend.
Provider response
Thank you so much for your kind words! We’re glad to hear our team took the time to walk you through the process and ensure you felt informed and comfortable with your options. Providing respectful, transparent service is always our goal. We truly appreciate your recommendation!
Tony Moody
The technicians are always friendly and very professional.
Provider response
Thank you for the extraordinary review! We are thrilled to have you as part of our Mouse family!
JAH
Isaiah is the Consumate Pro
Provider response
We appreciate your 5-star review! Thank you for being part of the Mouse family and for trusting us with your service.
Paul Downey
Techs are always on time and communicate well.
Provider response
Thank you for 5 stars, Paul, and for trusting the Mouse to protect your house!
Janet Gammon
Northwest Exterminating Is very dependable. The technician explains the work to be performed and answers any questions I have about work performed. I would recommend Northwest Exterminating.
Provider response
Janet - Thanks for the great review! We truly appreciate you sharing your experience and are happy to have you as a valued member of our Mouse family!
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