Bert's Pest Control
Verified640 Shadowbrook Dr, Columbia, TN 38401
Rating Breakdown
4.5
★★★★★57 reviews
Customer Reviews (24)
Ok, first experience with Bert's. My initial contact email.was sent to inquire on services. Sent after hours, but I received an immediate response from the owner. We exchanged a couple messages and he said I'd be contacted the next day. Meagan contacted me as promised the next morning and got me scheduled for the very next day. Their rates are awesome and the process was so simple. Our technician TC came out today after texting me stating he was on his way. TC is wonderful!! So very kind, respectful, efficient, amazing communication skills. I am beyond impressed and pray Bert's is always and forever in business, because I don't ever want to use another exterminator service! Thanks for an amazing initial experience! Could not more highly recommend this business!! Way to set the standard super high!! ❤️1
We used Bert's for termite prevention and highly recommend! Extremely experienced, knowledgable, and honest!
Not sure what happened to this business, but we were on a quarterly cycle. They were supposed to come out a few months ago, but every time I've tried to contact them, it goes straight to voicemail. Would have liked to have some form of communication from the business about scheduling, but now with having some little bugs coming in the house, we're unfortunately having to go with another pest control. I really appreciated the guy who came out the only two times so far with the company. Not sure of his name, but he was a wonderful employee.
We highly recommend Bert and his crew! They did an incredibly thorough job treating our home for termites, and were super easy to communicate with. No need to look around, these guys do great work!
Always great service. From the office to the Service Men!
Very accommodating. Very good service. TC does a great job and has for many years. Reasonable price.
Very helpful and great service!
They never called back
Punctual, good price, effective. I highly recommend this service for your pest control needs
Polite and got rid of the ants
I had a ground based yellow jacket nest that Bert's Pest Control treated. I was very happy with the results and the charge was very fair. I appreciated that someone would still come out without a contract for a fair rate. I have also used them for ants in the past and they took care of them without issue.
TC is a great employee here! He has done an inspection for my husband and I and scheduled us really quickly. I was able to message him again to get a termite treatment on a new home and he brought it to Bert’s attention and Bert scheduled us really quickly and even went early to treat. We will always use Bert’s for any pest control.
Very thorough and responsive to concerns
I called Bert today about a rodent issue in our rental unit. He was extremely helpful on the phone. He took the time to answer my questions and helped to confirm my thoughts of the best plan of action. While my issue doesn't need Bert's services this time, I will definitely call him if/when I need them.
The best pest service in town.
Great Service
His Workers Driving Skills Sucks almost caused a wreck by not giving Turn Signals and not having Brake Lights on the Truck
Was not pleased with interaction with my father and his home as I’m his caregiver . Was at work when company arrived to do a quick sweep and took check and left. It will be last 85$ from this residence.
Response from Bert's Pest Control
Hi Mark. This is Bert, the owner of Bert's Termite and Pest Control. I noticed you have given several reviews with other companies that are all one star reviews. I apologize if you had an unpleasant experience with our service, but I'd be happy to discuss it with you in person. Please call me at 931-286-2066. Thank you.
Inspections never met standard. Take your business elsewhere, if you know the first thing about customer satisfaction.
Response from Bert's Pest Control
Hi Hayley (And Donta). We are sorry you feel this way. We communicated back to you the day we received your message about termites. We offered to come back out including coming back over the weekend. However, the home was never made available for us and we were then notified by you that our services were no longer needed.
Horrible. Bert did my termite inspection on home purchase. Clearly visible termite damage on window seal, Bert marked no damage visible. removing seal revealed entire wall eat up. Bert offered an apolgy, will not stand by his letter. Use someone else.
Response from Bert's Pest Control
Ms. Hardison you know we did the right thing on your service. You told me you would take this bad review down and that you were happy with our service. Thanks Bert.
Contact Information
Phone
+1931-286-2066Address
640 Shadowbrook Dr, Columbia, TN 38401
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