About this provider in Brentwood
VerdX Pest Control was founded by Kent Hooper in 2025. He has been in the pest control industry for well over 20 years. Our mission is to deliver the highest quality pest control services, ensuring customer satisfaction every step of the way. We work hard to ensure that you can enjoy a relaxing lifestyle that is free…
Rating breakdown from customer reviews
4.8
443 reviews
Customer reviews for Verdx Pest Control
James Williamson
Great service today !!
Provider response
Thank you for the wonderful feedback, James! We're pleased to hear you had a great experience with our service. Your satisfaction means a lot to us!
Amanda Walter
Excellent service!! I would like to recommend Ferreal going forward.
Provider response
Thank you for your wonderful review! We're delighted to hear you had such a positive experience with Ferreal. Your recommendation means a lot to us, and we appreciate your support!
Vickie Baker
Very knowledgeable polite and honest!
Provider response
Thank you for your kind words, Vickie! We're glad to hear that you found our team knowledgeable and polite. Your satisfaction is important to us, and we appreciate your feedback!
M Abbott
Oh, I thought your technician was very friendly and looks like he did a great job. Did not take too long though.
Provider response
Thank you for your kind words! It's wonderful to hear that our technician made a positive impression and completed the job efficiently. We appreciate your feedback and are glad you had a good experience with us at Verdx Pest.
Donnie Edwards
Ferrell did a fantastic job. His work is fantastic, professional. He is a very friendly person to be involved with. Thank you 😊.
Provider response
Thank you for your kind words, Donnie! We're delighted to hear that you had a great experience with Ferrell. It's wonderful to know you appreciated his professionalism and friendly approach. Your feedback means a lot to us!
Trevon Miles
Brian is top notch! As long as Brian services my home I will continue to use VerdX!
Provider response
Thank you for the fantastic feedback! It's wonderful to hear that Brian made such a positive impression during your service. We're here to ensure you always have great experiences with us.
Ruthie Jackson
He was polite and did an excellent job
Provider response
Thank you for your kind words, Ruthie! We're glad to hear that our team member provided polite and excellent service. Your feedback is greatly appreciated!
Nobody Important
FERRAL was very professional. On time, very thorough. He respected our home and was very careful when going through our home and he made sure he wore booties.. He shared information on what he was doing and offered to answer questions. Thank you for the great service.
Provider response
Thank you for your kind words! We're delighted to hear that Ferral provided such professional service and was able to answer all your questions. Your feedback is greatly appreciated, and we’re glad you had a positive experience!
Donna Griggs
Ferral always explains what he’s doing and has a smile on his face while doing it
Provider response
Thank you for the wonderful feedback, Donna! It’s great to hear that Ferral provided clear explanations and maintained a positive attitude during your visit. We appreciate your support and hope you continue to have a great experience with us!
Donna Vanrosenberg
Very informative. He came in and introduced himself asked about the issues we were having and got busy. He also sprays at my home and im very pleased with his work !
Provider response
Thank you for your kind words, Donna! It's wonderful to hear that our team member took the time to address your concerns and provided effective service. We're glad you're pleased with the results. Your feedback is greatly appreciated!
Amy Palmer
Fantastic rep with excellent customer service!
Provider response
Thank you for your wonderful feedback, Amy! We're delighted to hear that you had a great experience with our technician Ferral and that you appreciated his service. Your satisfaction means a lot to us!
Jon-Michael Harmon
Ferral did an awesome job and is very professional!!
Provider response
Thank you for the fantastic review! It's wonderful to hear that Ferral made such a positive impression with his professionalism and quality of work. We appreciate your feedback!
g r
Ferral did and amazing job, above and beyond.
Provider response
Thank you for your kind words! It’s wonderful to hear that Ferral went above and beyond in providing you with great service. We appreciate your feedback and are glad you had a positive experience with us.
Saun Hodge
Ferral is awesome thank you!!
Provider response
Thank you for the fantastic review! It’s wonderful to hear you had a great experience with Ferral. We appreciate your feedback and support!
Gary Dickens
He was very courteous and informative; watched him do the work and done a great job. Very good at his job.Thank you for sharing a talented person.
Provider response
Thank you for your kind words, Gary! We're delighted to hear that you had a positive experience and found our team member courteous and informative. It's great to know you appreciated the quality of the work. Your feedback means a lot to us!
James Chacko
Excellent and thorough service.
Provider response
Thank you for the excellent rating, James! We're glad to hear that you found our service thorough. Your feedback is greatly appreciated, and we’re here to help whenever you need us!
T Law
This company is a scam! They lied and said whatever they could to get us to sign up. They kept charging my card every month and never showed up for treatments. Then I had fraudulent activity on my card (most likely from their employee) so I had to close out my card and now they constantly harass me to make my past due payments. STAY AWAY from this pathetic excuse of a company.
Provider response
We appreciate you sharing your experience, and we're genuinely sorry to hear about the issues you've faced. It's concerning to hear about the challenges with services and billing. Your feedback is invaluable, and we take such matters seriously. We'll investigate this further to ensure better service in the future. Thank you for bringing this to our attention.
Greg Guy
Ineffective. Oh sales people and customer service are nice enough, but they are completely a failure at killing spiders. And ants etc. they come back every time I call but I don’t know if they are just using water or what, but it is ineffective. I’ve had them back, no luck. When I asked If I could get out of my contract they say it’s $240. So I guess I will just keep calling them back until April 2026 when my contract is up and maybe they will eventually get it right. I DO NOT recommend them and I WILL NOT be renewing. I would’ve thought it would be worth the $240 for not having the bad press but oh well. So don’t let their smooth talking sales guys get you on the promises. Very ineffective and tell folks you know NOT to use them.
Provider response
Thank you for the wonderful feedback! We're so glad to hear that our team member provided you with polite and thorough service. Your satisfaction is important to us!
Kristy Doney
They told use this will eliminate the carpenter bees. It does not false advertising. Do not use them if you have this issue. Say you can cancel anytime this is not true you have 3 days by the time they first come to your home the cancelation had already passed .
Provider response
Thank you for sharing your feedback, Kristy. We're sorry to hear that your experience with the carpenter bee treatment didn’t meet your expectations.<br><br>Please know that we’re always happy to return at no charge until the issue is fully resolved. We just ask that you let us know what’s going on so we can help - your satisfaction is important to us, and we’re committed to making things right.<br><br>As outlined in your agreement, you have a 3-day, no-questions-asked cancellation window. If you choose to cancel after that period, we simply ask that the initial discount you received be reimbursed. Once that’s taken care of, we’ll cancel your service.<br><br>Please don’t hesitate to reach out if we can assist further. Happy pest free customers are important to us.
Diesel615
My wife has been trying to talk to the manager since around May of this year and keeps getting told she as in the manager would call back in 30mins and other excuses like that and my wife has not been called back once!!! And another thing is the salesman that came to our door was clearly asked by me if I was signing a contract and he stated it was a month to month deal and I was only signing to agree to let them on my property the first time to treat it!!!
Provider response
Thank you for sharing your experience. We’re truly sorry for the challenges you’ve faced with communication and the misunderstanding regarding the agreement. Your concerns are very important to us, and we’d like to work toward a resolution. Please contact our office by email, phone, or text so we can assist you directly. We would gladly reach out, but the Google name associated with your review doesn’t match any customer account in our system.
M C
This company is the most dishonest and fraudulent I have ever encountered. The young man who came to my door told every lie he could, used every deceptive tactic possible to get me to sign on. He lied about the length of the contract, as well as the number of treatments. The information on the account I signed was completely different then what would later be emailed, which we only received after getting a new card that they couldn’t bill. The young man who initially made contact created a fake email account to send the policy to rather than the valid email he was given, obviously to hide his deception. We only saw the actual policy after having the card terminated for (what I hope was) unrelated fraudulent activity. I’m not so sure at this point. Once they couldn’t bill the card they contacted us through the actual valid email address they were given, and only then did we see the scope of this scam. This wasn’t a miscommunication, this was intentional deception. I have a very hard time believing this was one rogue employee. Avoid these scoundrels!
Provider response
We're truly sorry to hear about your experience. It’s concerning to learn about the issues you faced, and we take your feedback seriously. The behavior you described is not reflective of our values, and we will be addressing this internally. Thank you for bringing this to our attention.
Melissa
This place is a SCAM they have charged my bank account 2 months in a row. No one has shown up. Can’t get ahold of customer service or sales. Such a terrible company. Do NOT go through these people. Absolutely disgusting
Provider response
Hi Melissa, <br><br>We are sorry to hear about your experience. Instead of paying quarterly for service, we offer a monthly payment plan to make full service pest control more affordable. We do our best to communicate this to customers by promptly sending all agreements and follow up within 24 hours by text, email and link to a YouTube video that clearly explains our commitment to you and the payment options. Your feedback is important. If you have further details to share, please consider reaching out directly so we can assist you better.
Scott
Verdx openly and deliberately violates do-not-knock consent, ignores clearly posted ‘No Solicitation’ signs, and directly insults residents who call them out. A salesperson claimed to be the owner of the company, yet he’s nowhere to be found on their website. I wish this company the fate it deserves.
Provider response
Thank you for sharing your concerns, Scott. We're sorry to hear about your experience and take feedback like yours seriously. It’s important to us that our representatives adhere to community guidelines and treat everyone with respect. We’ll be reviewing this matter internally to ensure it’s addressed appropriately. Your input is invaluable as we strive to improve our service.
Julia Matteson
Very aggressive sales techniques. We are on the no-knock list (as are our neighbors). When we told the sales person that he is violations the no-knock list he called us weird and said that he didn’t care. Other neighbors had to get their husbands to come out to get him to leave. Would never give this company my business
Provider response
Thank you for sharing your experience with us, Julia. We genuinely apologize for the situation you encountered. It’s important to us that our approach aligns with neighborhood policies and we always take an ethical approach with our sales process. We take your feedback seriously regarding the sales tactics used. We appreciate your input as it helps us improve our services and interactions.
The Twilight Artist
If I could give 0 stars I would. I paid for pest, mosquito and spider and more! To be done to my house. The pest guy Brandon came out and only did spider and when I asked about fogging for the mosquitoes and putting pellets down for the other pest, etc. I was told oh yeah yeah absolutely I’m totally gonna do that. I run in the house to go pee real quick and I come back out and they are completely gone. Nothing was done whatsoever and I’ve tried to call the company several times left messages. They say they’re open till five. It’s an hour till they’re supposed to close and nobody will answer the phone. I’ve also tried to contact the pest control person just to ensure that they didn’t forget something that they weren’t coming back. I’ve called twice with no answer straight to voicemail so I know that they’re ignoring me.
Provider response
Thank you for sharing your experience. I’m sorry to hear about the issues you encountered with our service and Brandon not fulfilling the agreed-upon tasks. It’s concerning to know you had trouble reaching us afterward. Your feedback is important, and I encourage you to reach out to us directly so we can resolve this matter. We are not able to contact you directly to make this right without your name or information. We appreciate your input and aim to improve our service.
Stephen Tedeschi
Don’t use them! The contract says they’ll be back 30-45 days after the initial spray, and that never happened. When emailing them, they said I had to call to set up an appointment. When I called, no one ever answered. Left a message and it took them a week and half and threaten to stop payment before they called me back. Then the associate was very rude. If I were you, I wouldn’t use them if they come to your door….use someone else who is more reputable. May be more expensive, but well worth it!
Provider response
Hi Stephen, <br><br>I’m sorry to hear about your experience. It’s concerning to learn that the follow-up was not handled properly and that you faced difficulties reaching us. As a small family owned company we strive to provide a high level of service, and it’s clear we fell short in this instance. Your feedback is important, and we’ll use it to improve our communication and service.
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Treatment and cost guides before you call
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