Frontline Pest and Termite of Brentwood
Verified500 Wilson Pike Cir, Brentwood, TN 37027
Open 7 days, Evening hours
About Frontline Pest and Termite of Brentwood
What began as a way to make money has become a business that focuses on people. This company strives to never sacrifice quality at the expense of growth. With a strong focus on people and quality, Frontline has become a premier provider of pest control services within its respective markets especially here in the Nashville, TN area.
Rating Breakdown
4.9
★★★★★4,210 reviews
Customer Reviews (29)
Great work from a solid professional
The tech came out and was very professional. He performed the services and when he was through he walked me through everything he did. Highly recommend.
I needed a price change and they tried to work with me. The price I could no longer afford was amended from $90 to $60 which helped.
Very professional, explained all services well and products very well.
They are good about coming out regularly but they must just spray with water or something because somehow the pests seem worse.
Blake was super friendly and knowledgeable. He happily answered all of our questions and got the job done!
Always a pleasure, Daniel always makes sure to thoroughly spray my home and always professional.
Shawn was very nice and the service went quick! Very satisfied with his work!
On time and did excellent work. 👌
Response from Frontline Pest and Termite of Brentwood
Thank you for your kind words! Your satisfaction is important to us, and we appreciate you taking the time to share your experience.<br>
Shawn was friendly and very helpful. They worked quick and were respectful of me and my roommate who both work from home!
Response from Frontline Pest and Termite of Brentwood
Thank you for the wonderful review! We appreciate your feedback and hope you had a great experience overall!<br>
Daniel did an amazing job and gave great advice/tips to help keep pests away.
Response from Frontline Pest and Termite of Brentwood
Thank you for your five-star rating! We appreciate your support and are glad you had a great experience with us.<br>
Very professional
Response from Frontline Pest and Termite of Brentwood
Thank you for the positive rating! We appreciate your support and look forward to continuing to provide you with great service.<br>
Shawn was very nice and thorough!
Response from Frontline Pest and Termite of Brentwood
Thank you for your five-star rating! We appreciate your support and are glad you had a great experience with us.<br>
Response from Frontline Pest and Termite of Brentwood
Thank you for the fantastic rating! We're glad you enjoyed the service and appreciate your support.<br>
They email and text me everyday about a recent payment on a house I haven't lived in in a year. Apparently they've just been trespassing on someone else's property and then contacting me for payment? Unreal.
Response from Frontline Pest and Termite of Brentwood
Good day Ms. Feeman, unfortunately we were unable to find any accounts that match with the name associated with your google account, however that is certainly very concerning, and we would be more than happy to investigate that and resolve it were we can. If you have the chance please give us a call back at 443-552-3242. Thank you!
Very nice man, courteous, respectful and professional also. Answered my questions. Wasn't home, not necessary.
Very informative, quality of work, way above standards.
Response from Frontline Pest and Termite of Brentwood
Thank you for your outstanding feedback! It's great to know that you found our work informative and of high quality. We strive to exceed expectations, and your recognition means a lot to us.
Took termite stations from my home after I canceled my subscription. I requested before removal the holes be filled with gravel which I was assured will be done per customer service. During removal all the technician did was stuff the leaves in my yard in the holes and left. I promptly called customer service and explained the issue and they assured someone would be back out to correct the issue. It has now been 3 weeks full of rainy days as to where those holes may be causing future foundation issues. As the day of this writing a technician was scheduled to arrive but never showed up but I received a text asking to rate his work for a no show. And yes I have cameras that surround my property recording 24/7 and no one arrived today.
Response from Frontline Pest and Termite of Brentwood
Good day Mr. Macklin, we appreciate you taking the time to voice your concerns, and want to take the time to aid in addressing these concerns to the best of our albitite. We have coordinated with the technician's regional manager regarding the reservice appointment in which he was supposed to finish filling the holes in the yard. He has offered to accompany our technician in order to ensure without a doubt that the holes will be properly filled. We have attempted to reach you regarding the possibility of coordinating this appointment however, we have been unable to get ahold of you thus far. If you are interested in receiving said service feel free to reach out to 443-552-3242 at your earliest convenience. In addition, we do hear your concerns about these holes causing damage to the foundation of your home, a concern which we would like to treat with the utmost importance. If you have the opportunity to do so we would like to begin the process of a damage claim, in which you must submit photographs of the damage to our support email at support@flpestinfo.com. From there we would be more than happy to explore all available avenues for rectifying this issue. We appreciate your time and patience, and hope to hear from you soon. Thank you, and have a wonderful day!<br><br>Frontline Pest Control <br>
My initial interaction has been great. Santana was open and honest about my pest issue and what it will take to get it resolved. I locked myself into a one-year plan with him for regular service. We are scheduling the day to get the hornet's nest removed. UPDATES TO FOLLOW.... I was duped by Santana! The poor technician was not prepared and not properly informed for the service I requested. Not his fault though. It was determined that this company could not remove the hornet's nest. TERRIBLE! Luckily, I got all my money back. I will not be calling this company in the future and do not recommend them.
Response from Frontline Pest and Termite of Brentwood
Good day Mr. DuGoff, we appreciate the time you have taken to voice your concerns. And while we are glad to hear you were able to receive a full refund, we do apologize that upon reassessment we determined treatment to be unsafe, we understand how that sudden change would be frustrating. If you feel you would need any further assistance, feel free to give us a call at 443-552-3242, we are more than happy to help.
They steal money! We received their service ONE time! We decided to cancel bc it wasn’t a cost we felt like we wanted to budget in for what we were getting. We cancelled everything. That was 4 months ago and they continue to charge our card monthly multiple times despite telling me they have removed our card information MULTIPLE times! They’ve charged us over $300 with zero services provided AFTER we cancelled with them and they “removed our card from their system” You will highly regret this bc it’s impossible to get them to stop taking your money after you no longer need their services
He did not service the back of my house. Yes I do have a gate with a lock and he knew my mom was home because she came outside to talk to him when he first got there. He never knocked on the door to ask for the gate to be unlocked.
I have No idea what service was done outside. I asked him to service the garage and he didn’t knock to tell me to close it after he had finished. The glue trap weren’t in place just tossed in the area. Unhappy customer
Response from Frontline Pest and Termite of Brentwood
Good day Mrs.Hollowman we appreciate you sharing your experience and we hear your concerns. We are sorry to hear that you had a poor experience during your service on the 25th. Our technician did attempt to reach you after our services at your home however it seems as though no one was available. However, if you would like to further discuss these concerns or have any questions feel free to give us a call at 443-552-3242
Poor work ethics. Seemed least interested in the work. Just brushed some spider webs and left. Hire a cleaner once 3 months I’ll say not worth it. They make you sign the contract in the start so you are stuck.
Response from Frontline Pest and Termite of Brentwood
Good day Mr.Mhare we appreciate you sharing your experience regarding your service. Our records indicate that our technician was on site for about half an hour and preformed a full exterior treatment as well as cobweb dusting. If you feel as though your needs were not properly met feel free to reach out to 443-552-3242, we are more than happy to help.
Dashawn was great very positive and helpful. He even pointed out a very large wasp nest and making arrangements for it to be removed.They totally let me down with the removal so I don’t need a pest control company that doesn’t make a way to remove pest!!
Response from Frontline Pest and Termite of Brentwood
Thank you for sharing your experience! It’s wonderful to hear that Dashawn provided such positive and helpful service, especially with identifying and addressing the wasp nest. However, we do apologize that we were unable to reach the nest on your home. If you have any other concerns please reach out to 443-552-3242
Stay away. Unfortunately I been using this company past 9 months due to 1 year contract and I can’t wait to be over with. Most of field rep is super rude and very unprofessional. They acts like they hate what they do and often in and out less than 3 minutes. I feel like I’m getting scammed by how they work and they get very offended if I tell them what area needs to be treated (I shouldn’t even ask them and they should know what to do). I’m still having spider issues since I signed up and they came numerous times. It waste my time and energy which it’s not worth it. I can’t believe this place is 4.6 ratings and I would never ever recommend to people I know. Take a chance if you want to deal with same experience that I been going through past 9 months. They won’t let you cancel until year is over.
Response from Frontline Pest and Termite of Brentwood
Thank you for sharing your experience, Jimmy. We're genuinely sorry to hear about the challenges you've faced during your time with us. It’s important to us that our customers feel valued and receive the quality service they expect. We'll be looking into your feedback regarding the professionalism of our team and the treatment effectiveness. Your insights are crucial for us to improve, and we appreciate you bringing this to our attention.
Why would I give a positive review when you had to be called out after last failure of a treatment. I wish I could give zero stars.
Response from Frontline Pest and Termite of Brentwood
Hi Paul, I appreciate you sharing your feedback. I'm sorry to hear about your experience and understand your frustration. We'll take your comments seriously as we strive to improve our services. If you'd like to discuss this further, feel free to reach out directly. Thank you for your input.
Contact Information
Phone
+1615-420-3890Address
500 Wilson Pike Cir, Brentwood, TN 37027
Website
www.frontlinepestcontrol.comHours
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