Provider profile

Frontline Pest and Termite of Brentwood

4.9 stars from 4,210 customer reviews · 500 Wilson Pike Cir, Brentwood, TN 37027

  • 4.9 out of 5 stars
  • 4,210 customer reviews
  • Brentwood, Tennessee
  • Open 7 days, Evening hours
4.9
Rating
4,210
Reviews
Yes
Claimed
Yes
Website

About this provider in Brentwood

What began as a way to make money has become a business that focuses on people. This company strives to never sacrifice quality at the expense of growth. With a strong focus on people and quality, Frontline has become a premier provider of pest control services within its respective markets especially here in the…

Pests handledwaspshornetsspiders
Praised forrespectfulprofessional

Rating breakdown from customer reviews

4.9

4,210 reviews

5
4,049
4
99
3
13
2
5
1
44

Customer reviews for Frontline Pest and Termite of Brentwood

TC

Trey Culpepper

4mo ago

Great work from a solid professional

BS

Brian S

4mo ago

The tech came out and was very professional. He performed the services and when he was through he walked me through everything he did. Highly recommend.

DN

Dena Nelson

4mo ago

I needed a price change and they tried to work with me. The price I could no longer afford was amended from $90 to $60 which helped.

SM

S&D McCarthy

4mo ago

Very professional, explained all services well and products very well.

B

Bizz

4mo ago

They are good about coming out regularly but they must just spray with water or something because somehow the pests seem worse.

FM

Flo Mich

5mo ago

Blake was super friendly and knowledgeable. He happily answered all of our questions and got the job done!

KP

Kimberley Peterson

5mo ago

Always a pleasure, Daniel always makes sure to thoroughly spray my home and always professional.

AW

Ambria Walker

5mo ago

Shawn was very nice and the service went quick! Very satisfied with his work!

PB

Phillip Blake

5mo ago

On time and did excellent work. 👌

Provider response

Thank you for your kind words! Your satisfaction is important to us, and we appreciate you taking the time to share your experience.<br>

SB

Sloane Brasher

5mo ago

Shawn was friendly and very helpful. They worked quick and were respectful of me and my roommate who both work from home!

Provider response

Thank you for the wonderful review! We appreciate your feedback and hope you had a great experience overall!<br>

SD

Samuel Davis

5mo ago

Daniel did an amazing job and gave great advice/tips to help keep pests away.

Provider response

Thank you for your five-star rating! We appreciate your support and are glad you had a great experience with us.<br>

CS

Cheryl Stacey

5mo ago

Very professional

Provider response

Thank you for the positive rating! We appreciate your support and look forward to continuing to provide you with great service.<br>

TW

Temmie Woodard

5mo ago

Shawn was very nice and thorough!

Provider response

Thank you for your five-star rating! We appreciate your support and are glad you had a great experience with us.<br>

MF

Megan Feeman

5mo ago

They email and text me everyday about a recent payment on a house I haven't lived in in a year. Apparently they've just been trespassing on someone else's property and then contacting me for payment? Unreal.

Provider response

Good day Ms. Feeman, unfortunately we were unable to find any accounts that match with the name associated with your google account, however that is certainly very concerning, and we would be more than happy to investigate that and resolve it were we can. If you have the chance please give us a call back at 443-552-3242. Thank you!

RG

Rick Greene

5mo ago

Very nice man, courteous, respectful and professional also. Answered my questions. Wasn't home, not necessary.

TD

Tatanishia Daring

5mo ago

Very informative, quality of work, way above standards.

Provider response

Thank you for your outstanding feedback! It's great to know that you found our work informative and of high quality. We strive to exceed expectations, and your recognition means a lot to us.

CM

Chaz Macklin

7mo ago

Took termite stations from my home after I canceled my subscription. I requested before removal the holes be filled with gravel which I was assured will be done per customer service. During removal all the technician did was stuff the leaves in my yard in the holes and left. I promptly called customer service and explained the issue and they assured someone would be back out to correct the issue. It has now been 3 weeks full of rainy days as to where those holes may be causing future foundation issues. As the day of this writing a technician was scheduled to arrive but never showed up but I received a text asking to rate his work for a no show. And yes I have cameras that surround my property recording 24/7 and no one arrived today.

Provider response

Good day Mr. Macklin, we appreciate you taking the time to voice your concerns, and want to take the time to aid in addressing these concerns to the best of our albitite. We have coordinated with the technician's regional manager regarding the reservice appointment in which he was supposed to finish filling the holes in the yard. He has offered to accompany our technician in order to ensure without a doubt that the holes will be properly filled. We have attempted to reach you regarding the possibility of coordinating this appointment however, we have been unable to get ahold of you thus far. If you are interested in receiving said service feel free to reach out to 443-552-3242 at your earliest convenience. In addition, we do hear your concerns about these holes causing damage to the foundation of your home, a concern which we would like to treat with the utmost importance. If you have the opportunity to do so we would like to begin the process of a damage claim, in which you must submit photographs of the damage to our support email at support@flpestinfo.com. From there we would be more than happy to explore all available avenues for rectifying this issue. We appreciate your time and patience, and hope to hear from you soon. Thank you, and have a wonderful day!<br><br>Frontline Pest Control <br>

BD

Benjamin DuGoff

8mo ago

My initial interaction has been great. Santana was open and honest about my pest issue and what it will take to get it resolved. I locked myself into a one-year plan with him for regular service. We are scheduling the day to get the hornet's nest removed. UPDATES TO FOLLOW.... I was duped by Santana! The poor technician was not prepared and not properly informed for the service I requested. Not his fault though. It was determined that this company could not remove the hornet's nest. TERRIBLE! Luckily, I got all my money back. I will not be calling this company in the future and do not recommend them.

Provider response

Good day Mr. DuGoff, we appreciate the time you have taken to voice your concerns. And while we are glad to hear you were able to receive a full refund, we do apologize that upon reassessment we determined treatment to be unsafe, we understand how that sudden change would be frustrating. If you feel you would need any further assistance, feel free to give us a call at 443-552-3242, we are more than happy to help.

LF

Lauralea Flewwellin

10mo ago

They steal money! We received their service ONE time! We decided to cancel bc it wasn’t a cost we felt like we wanted to budget in for what we were getting. We cancelled everything. That was 4 months ago and they continue to charge our card monthly multiple times despite telling me they have removed our card information MULTIPLE times! They’ve charged us over $300 with zero services provided AFTER we cancelled with them and they “removed our card from their system” You will highly regret this bc it’s impossible to get them to stop taking your money after you no longer need their services

NL

Nicole Lee

11mo ago

He did not service the back of my house. Yes I do have a gate with a lock and he knew my mom was home because she came outside to talk to him when he first got there. He never knocked on the door to ask for the gate to be unlocked.

MH

Monique Holloman

1y ago

I have No idea what service was done outside. I asked him to service the garage and he didn’t knock to tell me to close it after he had finished. The glue trap weren’t in place just tossed in the area. Unhappy customer

Provider response

Good day Mrs.Hollowman we appreciate you sharing your experience and we hear your concerns. We are sorry to hear that you had a poor experience during your service on the 25th. Our technician did attempt to reach you after our services at your home however it seems as though no one was available. However, if you would like to further discuss these concerns or have any questions feel free to give us a call at 443-552-3242

VM

Vaibhav Mhatre

1y ago

Poor work ethics. Seemed least interested in the work. Just brushed some spider webs and left. Hire a cleaner once 3 months I’ll say not worth it. They make you sign the contract in the start so you are stuck.

Provider response

Good day Mr.Mhare we appreciate you sharing your experience regarding your service. Our records indicate that our technician was on site for about half an hour and preformed a full exterior treatment as well as cobweb dusting. If you feel as though your needs were not properly met feel free to reach out to 443-552-3242, we are more than happy to help.

ST

Sharon T-Lindsay

1y ago

Dashawn was great very positive and helpful. He even pointed out a very large wasp nest and making arrangements for it to be removed.They totally let me down with the removal so I don’t need a pest control company that doesn’t make a way to remove pest!!

Provider response

Thank you for sharing your experience! It’s wonderful to hear that Dashawn provided such positive and helpful service, especially with identifying and addressing the wasp nest. However, we do apologize that we were unable to reach the nest on your home. If you have any other concerns please reach out to 443-552-3242

BL

B Lee

1y ago

Stay away. Unfortunately I been using this company past 9 months due to 1 year contract and I can’t wait to be over with. Most of field rep is super rude and very unprofessional. They acts like they hate what they do and often in and out less than 3 minutes. I feel like I’m getting scammed by how they work and they get very offended if I tell them what area needs to be treated (I shouldn’t even ask them and they should know what to do). I’m still having spider issues since I signed up and they came numerous times. It waste my time and energy which it’s not worth it. I can’t believe this place is 4.6 ratings and I would never ever recommend to people I know. Take a chance if you want to deal with same experience that I been going through past 9 months. They won’t let you cancel until year is over.

Provider response

Thank you for sharing your experience, Jimmy. We're genuinely sorry to hear about the challenges you've faced during your time with us. It’s important to us that our customers feel valued and receive the quality service they expect. We'll be looking into your feedback regarding the professionalism of our team and the treatment effectiveness. Your insights are crucial for us to improve, and we appreciate you bringing this to our attention.

PS

Paul Stearns

1y ago

Why would I give a positive review when you had to be called out after last failure of a treatment. I wish I could give zero stars.

Provider response

Hi Paul, I appreciate you sharing your feedback. I'm sorry to hear about your experience and understand your frustration. We'll take your comments seriously as we strive to improve our services. If you'd like to discuss this further, feel free to reach out directly. Thank you for your input.

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