About this provider in Lexington
If you’re looking for experienced pest control in the communities of Columbia, Lexington, or the surrounding areas of South Carolina, look no further than the pros at The Original Bugman Pest Elimination, Inc. Offering a wealth of experience, eco-friendly products, and whole-property approaches using Integrated Pest…
Rating breakdown from customer reviews
4.6
195 reviews
Customer reviews for The Original Bugman Pest Elimination, Inc.
Bob
Best company I have hired to get rid of pest, quick and price is great. There mosquito service top tier and termite control no one better
Stephen Robinson
The actual pest control service is great, but they are impossible to get on the phone and they don’t have the ability to pay online which makes it very inconvenient. You also can’t pay them in person when they come to do the service. You have to send a check or pay over the phone, and like I said, they’re impossible to get on the phone.
steve lutz
Scheduled our yearly termite bond inspection. The wife was home and no one showed. I called and left a message stating that my wife took off work 2 hrs early and a no show/ no call was unacceptable. At 9 this more the "office manager" called me and stated there was a fam emergency and that it was "none of my business" i replied that professions courtesy demands at least a phone call. She stated that I was due no call or reason but that she had a dr appt. I stated that was unacceptable. My wife lost 2 hrs income for a no show. She said I was rude and I was welcome to cancel the svc. Then she hung up. Idk if she was a Mgr or the owner but talking to a customer that way in unacceptable and unprofessional.
B M
We had a yard treatment done yesterday by Josh and he was FANTASTIC!!!! Very through took time to answer all our questions and concerns. He is a great asset to your company.
Provider response
We're thrilled to hear that Josh's thorough yard treatment met your expectations. The Original Bugman Pest Elimination, Inc. values team members like him.
Rachael Parkes
From the appointment set up process, to the technician, punctuality and follow-up for our unusual carpet beetle issue, the team at Bugman was unmatched. They even came back to help make sure the problem was taken care of, so the customer service was top notch to give us ease of mind. Affordable and great service, we definitely recommend!
Provider response
We are pleased to hear our team effectively addressed your carpet beetle issue and provided a satisfactory customer service experience. We appreciate your recommendation.
Jeff Pavlik
We have used Original Bugman for our home for 20 years and have been completely satisfied. Our recent experience was our contract renewal visit and the tech, Brian did a fine job as usual. He answered any questions we had and completed the job smoothly. The best part of the company is that they have been keeping our home termite free. We would highly recommend this company!
Provider response
We appreciate your long-term trust in our services and are pleased to hear about your positive experience with Brian. Your recommendation means a lot to us.
Amanda Shumpert
Bugman pest elimination is very professional company. Bugman has good customer service, very knowledgeable and very professional technicians. Bugman has been service my pest service for 13 years. I would most definitely recommend bugman pest elimination.
Provider response
We appreciate your loyalty and are glad to hear our professionalism and service have met your expectations over the years.
Alyse
We have been using The Bugman for +8 years. I love that it’s a family owned business so you hear a familiar voice when you call. We also love their technician, Chris! He’s the only person that I schedule to treat my house and my parent's house. He is professional, kind, and does a very thorough job. Chris actually just sprayed my house today and I joked about how my dog knows him at this point because she didn’t even get off of the couch! 😂 We appreciate y’all!
Provider response
We're delighted our family-owned business and technician, Chris, have consistently met your expectations. Your loyalty means a lot. We strive to give the most professional and best service possible!
Devan Edwards
Ended up having to switch from my old company, because they would never follow up, and they were very inconsistent, a friend of mine recommended Bugman, and I have to say the technician that came out was amazing, he explained everything very professionally and was very informative on topics or any questions that I had, he walked me around and explained everything that he was doing, would definitely recommend Jacob w. , if you’re looking for someone who takes their time and works hard while also knowledgeable and down to earth then he is the tech for you ! Ps. Mrs Christy is also the sweetest receptionist ever and is amazing as well !
Provider response
We appreciate your detailed feedback and are glad Jacob provided exceptional service. Our team is here for your pest elimination needs and anything else! This is what we strive for as a local company. Thank you for an amazing review.
M S
Kyle did a great job. He Was professional and friendly, but not so talkative that it affected his workflow.
Provider response
We're pleased to hear Kyle provided professional and friendly service while maintaining focus. We appreciate your feedback.
Mark Radin
I have used this family company for 15 years and have always found them efficient, polite and professional. Highly recommended.
Marsha Brennessel
The Original Bug Man company was the issuer of the termite bond that was on my house when purchased about 14 years ago, and I've been happy to stay on as a client since that time. They've also been here to remove a gigantic wasp nest a few years ago, and that problem was gone for good. Christie in the office has always been a delight -- professional and very personable. Always available -- I don't think I ever go into an automated attendant nor voicemail. Today Ken, a manager, came here to follow up on a potential problem I was having in my crawlspace. He was extremely thorough, was able to determine the source of the problem and assure me that it is no threat to me at this time -- it was a very old problem that had since been taken care of. The technicians that come out every year are super! All in all, I love being able to use a local, family-owned business, especially one as fantastic as the Original Bug Man. 10 Stars!
Provider response
We're thrilled to hear about your positive experiences with our team and services, especially our thorough approach and personal touch from Christy and Ken. We strive for nothing more than excellence! Thank you again.
Christina Castro
Just purchased our home and paid the warranty transfer fee to Bugman Pest Elimination. We have called 4 times and sent multiple emails requesting the original report and contract to understand all the terms of service. To date, only received a request for $175 annual protection plan contract. We understand there will be an annual fee; however, we first need the original contract and report completed with the prior owner. Very frustrating. Have had to file a BBB complaint as our requests have been ignored.
Woody
I am happy with my service today with Bugman and the technician that came to my house. Professional and attention to detail was the mark. I’m retired inspector for the state and I look at every detail that the service has to offer me. Termite inspection and pest control was the agenda for today and I would highly recommend Bugman to get the job done right!
Provider response
We're pleased to hear you found our technician professional and detail-oriented in providing your termite inspection and pest control services. Your expertise is appreciated.
Dale McLendon
The Technician, Jacob, was very thorough, on time and very professional. Jacob is a great technician: Always pleasant and has great customer service 👏!
Provider response
Thank you so much for your review, Dale!
T Young
Wonderful service
Provider response
Thank you
Carol Platt
Pete Ketchum is professional and friendly. We both inspected the house and he was ok with me asking questions. Thanks Pete. I'll recommendable
Provider response
Thank you Carol for your kind review. We also are grateful for Pete. We certainly are thankful for you as a member of our Bugman family of customers.
Pat Casey
We love Bugman! It’s nice knowing that we have local friendly people like Amanda answering the phone at the office and a clean cut respectful technician showing up at our door. We have used Bugman for over 15 years and will continue to do so in the years to come. They are just like family! :)
Provider response
Thank You so very much for your kind words. Appreciate your review and as a member of our family of customers. Steve Borden
Lisa Howell9
Johnny also does a great job!
Provider response
Thank you Lisa, Johnny always try’s so hard to please his customers. Thanks for being a part of the Bugman family of customers. Steve Borden
Sharon Futral
I'm still using this business after changing from another competitor awhile back. Johnny was the technician today and as always, he was prompt, very thorough and courteous. I really feel that I get my money's worth with this company and trust the Johnny's knowledge about treating for the pests at my home.
Provider response
Thank You so much Sharon for such a wonderful endorsement. Johnny is a great technician with quite a following. Bugman try’s our very best to train all our techs to perform at the highest level. After almost 40 years Bugman has developed the best procedures and protocols possible. Again, thank you. Steve Borden
Doris Tilbury
T ztech johnny was here today . He treated inside and outdoors. I hope JOHNNY is on duty next treatment. Just one thing I need to mention...As I opened the door for him to come in, one little green lizard jumped in and hid in another room. I hope the bug treatment scares it away next time the door opens!!!
Provider response
Thanks Doris, we love our customers reviews. Everyone loves Johnny. Usually the same technician has the same route but with all that’s happened, sometimes we have to shuffle a bit. Thank you for being in our family of customers. Steve Borden
Aprille Harvey
Johnny, the tech was on time, very knowledgeable, thorough and professional. I have been using BugMan for a termite bond for 15 years and have been very happy and recently decided to switch to their pest control quarterly service . I will recommend BugMan to my friends and family!
Provider response
Thank You Aprille, for your outstanding and wonderful review. We cherish our family of Bugman customers. Johnny is a shining example of our incredible technicians. Steve Borden
Jeff Blair
We've used this company since we moved to SC in 2003. They've always been great to deal with and do a great job. Today, Correy took such amazing care of us. As an owner of a service business I am so impressed and highly recommend them.
Provider response
Jeff, we appreciate your review as much and more than your happiness with our Technician . We at Bugman are fortunate that a man of his caliber chose Bugman to become part of a team of Excellence. Thank You Mr. Blair
Tim Dunford
Consistent great service provided by Johnny.
Provider response
Thank You Tim for your compliments on Johnny. He is consistent and good at all he does. Steve Borden
Kiki Gilstrap
We LOVE our service person! Johnny is always on time, answers all of our questions, and takes care of our concerns. He, honestly, is the only service person who EVER shows up on time. That is so much better than wasting a day waiting … for ANYBODY. Can’t say enough good things about him.❤️
Provider response
Thank You Kiki for your excellent review of Johnny and Bugman’s services. Johnny is a valuable representative and customers do love him, and we do to.
Alberta Koenig
I have to say Johnny did a great and wonderful job today and he was very friendly and nice and told us about what to do before our next services and I hope he be our tech and I truly recommend Bug man pest elimination
Provider response
Thank you Alberta for your wonderful review. We also are thankful for Johnny he is an outstanding man and technician. Sorry I was late responding to you. Steve Borden
Sean Abrams
Johnny came by today to do my quarterly bug treatment. What a great guy! Super friendly, thorough and also quick. Great job!! Johnny came by my new house today (1/7/22) and it was the same great treatment. Appreciate him and the Original Bugman so much!
Provider response
Thank you Sean! We appreciate your business and glad you trust us. Steve Borden
Taylor Mathews
Johnny did very nice on my house for the second time in a row! I didn’t even hear my doorbell and he stayed an extra few minutes just in case and thankfully I caught him! Very good service!
Provider response
Thank you Taylor, Johnny is<br>A valuable technician to Bugman and his customers. You Taylor are a valuable member of Bugman customers. Steve Borden.
Brenda barber
Johnny did. a great job today and Always good to see him!
Provider response
Thank You Brenda for your five star review. Glad you appreciate Johnny and we do to. Thanks again Steve Borden
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