Rocket Pest Control

Kross was amazing. He explained everything that he was doing. Very polite, amazing and did excellent work. It was a pleasure meeting him. I would definitely recommend this company to anyone.

Great communication and customer service. They found issues I hadn’t noticed, explained everything clearly, and made sure I was comfortable with the treatment plan. I also think the salesperson initially underquoted me, but the company honored the original agreement without hesitation. It feels like so many companies are focused on getting as much money from you as possible, so it was really nice to work with a company that genuinely seemed focused on making sure I was taken care of. Highly recommend!

I am a senior citizen on a fixed income. I contacted Rocket pest control about bats in my attic. A representative came and looked in my attic and also took photos of all possible entry points even though we had already identified the entry point. I was given a quote of $1400 and because we were in the maternity stage an appointment was made for 4 Aug. 2026. On 4 August a technician came out and started to work. I had received a text that he was on the way but he made no attempt to talk to me when he arrived. Noted on invoice I was not available for signature even I caught him in my garage and he explained what he was doing. When I received the invoice via email the cost was $1850. I called the Greenville office twice and expressed my concerns and questions and was told I would receive a call back , which I never received. Sent an email with concerns and questions and the response was a blanket response. No response to my questions. Also, invoice was not itemized just a brief statement of what was done. Worse customer service, I have ever experienced. I feel misled and taken advantage of. Beware of this company!!

Rocket Pest Control are superstars and will be my pest company in South Carolina for sure. Everything happened as promised I'm just in beginning stages. But all looks great!!

Great experience with quick response and service call. Fair yearly rates and quarterly service with no charges for in between visits!

Called for bad infestation of fruit flies. All they did was pour gel down 3 sinks not all 4 sinks, not the bathtub drains and told us to go buy more traps. They didn't put any traps out or spray, just told us to keep buying traps and apple cider vinegar. We were told they'd find the source and do a complete sweep of the house, she was there a total of 20 minutes and most of that was spreading granuales outside for other bugs, not our main concern. My Girlfriend kept asking is there anything else they could do and she said no. Bad service for $400. Would not recommend!!! Totally unprofessional!! If the Jason would like a video to show what we are dealing with, just reach out and we'd be glad to share. Just horrible, y'all need to do better.

First off… The tech didn’t even check the stations. No one has ever checked them. We closed on our new construction home July 1st last year. Rocket sent us a 90 day past due notice this April. No one had been here to assess the monitoring stations, and I could only get someone on the phone months later to transfer the service. In the age of doorbell cameras and constant public surveillance, technicians need to learn to use the camera doorbells. Not everyone gets a notification because there’s movement. Timma the tech pounding on the door to get my attention when the cameras already lit up green isn’t gonna keep them from being recorded. It did however trigger a panic attack. This is disrespectful and unnecessary. We went ahead with the service contract, because they have a deal with the community. Considering how the company treats costumers, I might reconsider next year.

She did an awesome job and even fixed a sprinkler connection that a trap had eventually damaged … all around a great job and pleasant people to work with¡

Rocket Pest Control has better prices than competition. Their technicians have always been polite and professional. Thank you.

He did a great job! It was not the one who reg comes out.

Just have Brandon come out to our house to spray because we have so many earwigs coming in due to the weather. He was fantastic, quick and super professional. We need more pest control guys like this who really respects somebody’s house.

Great service!

Our technician was cordial and explained the treatment for me. He was thorough as he worked and covered the exterior of the house quickly. He came when he said and left communication about what he did.

Rocket Pest Control was very prompt in coming out to my home. They addressed my concerns about ants and earwigs. Tyler was very knowledgeable and friendly. He treated the inside and outside of my home quickly and without issue.

Technician Patrick was very efficient and courteous

Matthew Coker came out to assess multiple hornet and yellowjacket nests on my property. He was professional, knowledgeable, and showed up right on time. Overall a great experience with rocket pest control and will definitely keep them in mine for future services.

Talk to the sales technician and contract. When the person came up to service, it was not as I had communicated to the sales person and I tried to call to cancel and put on hold. They couldn’t get through to a live person. It was just before 9 o’clock they said some people don’t come into line when they said they’re open at eight very very satisfied.

They done a great job, it was just the first initial visit so there's still more to come, but I've definitely seen a lot less bugs and the ppl have all been friendly and polite as well as thorough!

The company we used previously was acquired by Rocket Pest Control at some point, and rather than ever communicate with us about the change, the rate increase, or the schedule for when they wished to visit our home, they showed up without us here and then billed us for something we didn't consent to getting. They keep calling us and it's impossible to get off their "list," but just know these people are not interested in good business practices. Needless to say, we've had our termite services moved to another company and want nothing to do with Rocket. A simple phone call and some basic scheduling courtesy could have prevented all of that (the rate increase...eh...had they made even the slightest attempt at something vaguely resembling customer service, we might have overlooked it). Buyer beware...

Jacob did a great job! He was very thorough and even brought to my attention that we’ve got carpenter bees on the new construction going on at our house.

I want to send out a huge THANK YOU to GARRETT, DANIEL, and PAUL! I have a monthly plan with Rocket Pest Control. I called and made an appointment for yellowjacket removal. I was led to believe it was part of my plan. Then, at the time of my appointment, Daniel made sure I knew before he started that it wasn’t covered under my plan. It was going to be extremely expensive. I asked him to wait on it, since I had made the appointment with the office using my regular plan benefits. When I called the main office back, they wouldn’t help me. I asked to speak to a supervisor. Then I talked to Garrett! Garrett listened when I explained what had happened, and was very understanding. I think he could move up in the company because he’s very knowledgeable, customer oriented, and solution focused. It’s hard to find somebody who is customer focused AND solution focused! He totally stood behind what I had been told, said he would reach out to the local supervisor, and it would be done at no charge because that’s what I had been told. The local supervisor, Daniel, called me and said he was coming out today, and would be here within a couple of hours to get it resolved! Really! Two people within an hour who are customer focused and solution focused?! That made me think that Rocket Pest Control is very fortunate to have three employees who will make their business successful! My regular service person, Paul, has always been incredible! I’m so very appreciative, that he told me before he started, that there would be an extra charge. I was able to talk to him about the fact that it was supposed to be included, based on the conversation I’d had with a really nice lady in the office. He wanted to make sure I got that worked out, because he didn’t want me to be surprised with a large bill. A lot of people wouldn’t have even mentioned that. But Paul is great! He is helpful and professional. Even my dogs like him! It’s sometimes hard to find a company that will stand on their word. Rocket Pest Control is very fortunate to have Garrett, Daniel, and Paul on their team! They are professional, friendly, understanding, and customer oriented! I want to give an absolutely huge shout out to these three amazing gentlemen and thank them for the service they provide and for standing on their word!

Rocket keeps my home bug free! Very happy with their service!

Rocket Pest Control handles our termites and mosquitoes. Technicians are always happy, polite, and get right to work. Something about my wife attracts mosquitoes and she couldn’t go outside if it weren’t for the mosquito treatment. And they are not an issue after Rocket Pest Control does their thing. Thank you for the good work!

I had a termite bond with Hired Killers from the purchase of my home in 2017. The builder covered the first year, I was then responsible for it from 2019 for ten years after at $150.00 annually. Rocket Pest Control bought Hired Killers in August 2023. In 2024, I had to contact Rocket about my termite bond renewal inspection because no one contacted me. They came and I was billed via email and regular mail the amount of $170.00 ($20.00 more than the contract with Hired Killers). In 2025, again, no call or communication from Rocket to set up a termite renewal inspection. I called them, was told that I had canceled the contract, which I hadn't, and that payment was required in advance for appointments. I said I was not paying in advance for anything when I couldn't trust them to even contact me for my yearly renewal for the second year in a row, but I would pay after the inspection. They did not argue with me and didn't give me a hard time about it, they agreed to do so. The tech came and did the inspection, I received an emailed report and then waited for an invoice. No emailed invoice arrived, no payment showed due on my dashboard, nothing came by mail and then as a few weeks went by, I forgot about it because life goes on and it's not my responsibility to bill myself. I never received any further communication in any form from Rocket: no email, no mail, no phone calls. So it then becomes time for my inspection for this year. June goes by without them contacting me yet again and I call them. I'm told that my contract was canceled because my account was sent to collections, which was news to me seeing as I never received any communication from a collections agency, no communication from Rocket about a past due amount or that they were canceling my contract. I was told that I could pay the amount due of $170.00, which I had absolutely no hesitation in doing , and my account would be current and they could schedule my inspection for this year. I pay, they schedule and I think all is good. Until I realize after I hung up, I wasn't told what the cost would be for this year. So I call back and am transferred to billing. They say that they can't tell me what I'll be charged tomorrow because my contract was canceled. They say the tech will have to come out and do the inspection, then give me a quote. I ask "A quote for what? I don't want anything other than the yearly renewal inspection." And I'm told that because my contract was canceled - again, WITHOUT ANYONE INFORMING ME - that they can't give me a price. I asked to speak to a branch manager, since you cannot call a branch directly, and they have to leave a message for someone to call me back. This is the absolute worst billing customer service I have ever dealt with. They don't honor the contract price when they buy out another company, they want you to pay three months is advance for a service you can't trust they'll schedule, and when they agree to bill you afterwards instead, they never send a bill, never send a past due invoice, send you to collections without any notice, and cancel your contract without any notice as well. They can't say why I never received anything in the form of a bill or a letter from them. And, if I hadn't called back to ask about tomorrow's fee, who knows what amount I would be told when it's all said and done, without any prior warning. What a way to do business. I told them I was leaving this Google review and I also told them if I don't hear from the branch manager by the end of business today, I'm filing a complaint with the BBB. I don't have much faith I'll hear from anyone because they haven't taken the initiative to contact me about anything over the past two years they've had my account. EDIT TO ADD there are no derogatory remarks or collections on my credit reports.

Very happy with our experience. TJ came out and took care of the interior and exterior of our house. He did a great job informing us about everything he was doing.

Quick quality service technician was courageous and helpful