Pestban, LLC

Meant to leave 5 stars they keep the bugs away

Technician was on time, very polite and explained what he was going to do to solve the problem. He did a thorough job and left.

Happy with the process and technician

Bad driver. Ran red light.

Prices keep going up, switched to another company.

Typically have a great experience but this time was far above and beyond. I do not remember the gentleman’s name but he took time to explain everything to me in detail about the services provided and what my options were. He really represents your company well!

The technician was super friendly and very respectful of the home . We had to shuffle our dog around and he was very patient and kind.

5 stars for Pestban! I've been using them in my new home in North Carolina for almost 3 years. It's nice to have a pest free home! Also have to compliment the service technician (Nathan) who is very professional, knowledgable and neat. He explains things very clearly and works very hard. I always recommend him and Pestban to my neighbors and family.

Very friendly owner. Took his time explaining what he was going to do and why. He put traps around our house and we now feel protected. Thanks a bunch!

Great folks. Rings the bell to let me know they are here and what they are doing!

Had them for years with no issues ...still send me text messages twice a month to give them a review. Here you go

Always great service. Thank you.

Price is always going up. The tech spends 20 minutes here. It’s 440.00 for a year for termites only. It was half that when we moved in 6 years ago.

Horrible Service. They show up without appointments even after being asked to come by appointment only. I asked about nice termination and their only solution is sticky traps. They don’t actually handle mice problems around home.

Technician no called no showed for an appointment. Service window was 2-5. Called at 5:02PM and the company was unable to reschedule the appointment due to it being closed.

I receive pest control services from PestBan every three months. This is the first time technician Ray McClain provided service at my address. He billed me double, which is annoying.

My house was built with the pest ban system, I’ve never saw a system like this before so I keep the services after my one year free that came with the purchase of the house! Not to say, after that, it seems like the services had dropped significantly, I mean, like from day and night! This my first post on the review and I must say, the person that came out to me this week has regained my confidence to continue doing business with them! All the way he did his full service, some used to come and just spray the lines and leave, what they didn’t know was my house is surrounded with surveillance cameras! Nevertheless, let me end with saying, pls, I want the same person again and again! Thank you.

I live in a townhome and lock my back gate. Pestban leaves an automated message telling you that they will come on that day but do not provide a window of time. The last two times they came, I waited all day and they just so happened to come when I left. They invoiced me, but did not provide the services of. Because the back gate was locked, they could only service about 10 feet of my house. This is deceptive since they send me an invoice. When I called, they told me that customers should call them to get a window of time and disregarded my concern. Other companies will not service another companies port, so I am pretty much stuck with them.

So we have had Pestban over three years. When we first had them they were a great product. Over the past year we have had issues with pest returning after they sprayed. We had to call and request them to come back out. They also have messed up our bill and blame us when the bill was set up on automatic payments. Needless to say we are shopping around.

I decided not to give a review but after all the requests for one, here it is. I would not recommend this company based on terrible customer service and inadequate communication. There are no emails or texts that let you know when service will be performed, they just show up and sometimes knock to let you know they are on site…no time to put the dogs up and they will still apply the chemicals even if your dogs are outside although they have confirmed it is not safe until it dries. They charge too much for the minimal services provided and have the nerve to charge additional fees just to come and check out other pest issues that you aren’t covered for already. It’s insane how they treat their techs which may explain why I’ve had a different tech every other visit. It wasn’t like this before the company was sold/acquired in my conversation with neighbors who have had the service longer. If you want a prompt response, tell them you need to speak to the retention department. The intention of this review is not to try to sway decisions, just to help inform decisions.

I pay annually for my service. I received a bill when they did my service on 8/18/23. I have tried to reach them to see why I got the bill, and if I owe it. No one picks up the phone. I was on hold for 30 minutes on Friday. I have left 3 messages. No one returns my calls. Even though I have been with this company since I bought my house nearly 5 years ago. I am going to discontinue the service, as I am very unhappy with their customer service!!! I’m sure I can get another pest control company that will provide better service than this!

Preventative pest control built into and around house with new build. The other day, I went outside to find holes in the ground where the pest control tubes used to be. I called Pestban and was told the contract was not renewed so they came and removed exterior devices. I just bought the house in August, all communication was sent to previous homeowner. They wanted to charge me a reinstatement fee if I wanted the devices placed back in the ground. I was not willing to pay $400 per year for this. So instead I'm left with multiple holes in the ground around my house. The representative said the technician does not carry dirt with them when they remove devices, but try to fill it with dirt near the area. One of the holes was filled using my mulch from my flowerbeds, the rest were left open. Poor service.