About this provider in Smithfield
MissionGreen Services is built on the belief that a healthy lawn is part of a healthy environment. We have designed our turf-grass management programs to provide outstanding results, while enhancing the environment and ensuring the safety of your family. Our programs were developed by educated professionals with…
Rating breakdown from customer reviews
4.9
321 reviews
Customer reviews for MissionGreen Services, Inc.
Paul Padula
Rob did a great job fertilizing lawn and pointing out any deficiencies he saw.
Provider response
Paul<br>Thank you for the 5 star rating. Jason was pleased to meet you today. <br><br>The MissionGreen Team
Dave H
Very professional lawn service. Grass looks fantastic.
Provider response
Dave<br>Thank you for the review and compliment. We love hearing from our customers. We look forward to seeing you in 2024. <br>The MGS Team
Bob Giroux
Expert, fast and thorough. A+
Provider response
Bob<br>Thank you for the 5 star review and the A+ grade. We really appreciate the feedback!<br>The MissionGreen Team
Robin Clinton
I heard Robert in the yard. He looked like he was doing an awesome job. I hope he did the fenced in area. Thank you
Provider response
Robin, Thank you for taking the time to review our company and services. We appreciate your business! Please let us know if you ever have any questions or concerns!<br>The MissionGreen Team
john bunch
Great communication on before and after performing the service.
Provider response
John,<br>Thank you for the review and comments. We appreciate the business and feedback!<br>MissionGreen Services<br>401-475-9884
Michael Reinbold
Timely and great summary from visit.
George Bailey
Destiny was professional and friendly while taking soil samples
Provider response
Thank you George for the 5 stars and comments! We love to hear back from our customers!<br>MissionGreen Service<br>401-475-9884
Carla Ferreira
Very nice, professional and informative
Jacob Katz
Seems like a good company all around. I wish they had more communication/text messaging letting us know when the employee was going to arrive so we didn’t need to scramble to lock up the puppies but otherwise they do a good job and the grass does look better thank you.
Provider response
Thank you for the comments and wonderful review Jacob! We are so appreciative of your business and look forward to next season!<br>MissionGreen Service<br>401-475-9884<br>www.missiongreenservices.com<br><br>
Pamela Ethier
Last year I had a new walkway installed along with new sod for 1/2 of my front yard. It was looking a little fragile after it's first winter and at the recommendation of the sod installer I hired Mission Green to care for it. I have always been hesitant regarding using chemicals mainly because myself and my neighbors all have wells, as well as other concerns. I spoke extensively with "Rob" voicing all of my concerns and told me he would handle everything. The first time the young man came I walked the area I wanted treated stressing to stay away from the well area and also my gardens and bushes. Because I was told it would always be the same service provider for my property I felt good about everything. Next comes a recommendation from Mission Green it's a good idea to treat for grubs. I agree. Two days later I notice something seriously wrong with my Hydrangea bush in the corner of the front yard. It had been poisoned. I immediately called, sent pictures as requested. Their response was I would get a notification when they scheduled "Rob" for a visit. Unfortunately he wasn't available to speak with me. How convenient. This was on a Friday. Nothing the following Tuesday. After being jerked around for a week I called and left a message to not bother coming back. Five minutes later guess who called? You got it. How convenient! After cutting out some of the dead stuff off and almost a week later it doesn't look any better. I'm not sure it will survive at all.
Provider response
Dear Pamela,<br>First and foremost, we want to extend our sincere apologies for your recent experience. This is not how MissionGreen operates, and we are truly sorry that you were left feeling frustrated and unheard. Your concerns were valid, and we regret that our service did not meet the standards we strive to uphold. We understand the level of care and investment that went into your new walkway, sod, and landscape. Your request to avoid treatment near your well and garden areas should have been strictly followed, and we are deeply sorry that this was not respected. We also recognize how important your hydrangea bush is to your yard and how upsetting it must have been to see it damaged.<br><br>We are also very sorry about the delays in communication and the lack of immediate follow-up from our team. That is not the level of service we promise our customers, and we will be addressing this internally to ensure it does not happen again. We take full responsibility and would like the opportunity to make things right. If you are open to it, we’d like to follow up with a personal visit to assess the damage and discuss how we can help resolve the situation.<br><br>Thank you for bringing this to our attention. Your feedback is invaluable, and we are committed to learning from this and doing better.<br><br>Angela will also reach out soon to discuss a plan of action!<br>MGS<br><br><br>
Reinert Angle
We signed up upon a referral from a family member that has a fantastic lawn. After several months of everything they offered, our back yard started to turn brown. We followed everything they recommended and it continued to turn brown. After getting several professional opinions, it was determined to be chemically burnt. I would very wary of what these folks are putting on your lawn unless you want it burnt like ours.
Provider response
Reinert,<br>We are sorry you feel we damaged your lawn. In reviewing the account, we completed a soil test during your first visit on May 7th. Once we had the results back from the independent lab we use, we emailed you on June 3rd regarding the recommended soil amendments as you lawn is acidic (very low soil pH) as well as lacking in other nutrients. Unfortunately, though we reached out to you several times regarding this information, we did not hear back from you.<br> <br>From the evaluations done on your lawn during second visit we completed back on June 20th, it was noted that the creeping bentgrass in the area shown in the picture was suffering from heat stress. We recommended a wetting agent to assist with this, but you had declined having that service completed.<br> <br>Finally, on July 29th, you left a voicemail for us to cancel your services effective immediately. Up until this point, we had not heard from you in regards to the dissatisfaction of your lawn. Our team offered to have a manager come out to inspect the lawn, asking what was going on. There were a few emails exchanged and it was offered for a manager to come out again, but we did not hear back. As your account was canceled at this point, we did not just send someone out without approval.<br> <br>In reviewing a text we received from you in late August, you made mention that your long-time landscaper advised we had chemically burned your lawn. While we fully support landscapers and the work they do, they are generally not qualified to advise on chemical applications for the lawn as that is not their area of expertise. This is done quite often and without the actual knowledge of what products were applied.<br> <br>All of this aside, we are happy to work with you to resolve the issues you are experiencing on your lawn. We would appreciate if you would call the office to discuss the steps we are able to take. Our phone number is 401.475.9884 and our team is in the office M-F 8am-5pm. We hope to hear from you.<br> <br>Thank you<br>MissionGreen Services<br>413-998-7829<br> <br>
Louis Fico
The next sprayer please tell him they have to come all the way in the back where the shed is and spray also both sides of the driveway thank you
Provider response
Louis<br>Thank you for taking time to give us a review and comments. We will be sure to make this note on acct. <br>MissionGreen Services<br>401-475-9884
Johanna Becker
I was pleased Rob arrived later than I was told as I was home to walk the property with him. He gave me advice which was helpful. Would like more advanced notice of future visits.
Provider response
Johanna,<br>Thank you for taking the time to review our services. We appreciate the feedback. We currently offer a 1 day notification. If the day doesn't work for you, simply let the office know and we can schedule accordingly. We are flexible when it comes to service. <br>Thank you, <br>MGS Team<br>401-475-9884
IRISH 71
I signed up to use MissionGreen Services, Inc for my lawn care. It was my first year ever using them or anyone. My lawn does look better after a year of their service but I had plenty of issues along the way. My service tech was the absolute worst. I don't believe he ever once looked at my lawn professionally and he trampled over new grass I had planted just as the season started. At the end of summer my yard became overrun with weeds which had me questioning what I was paying for. I'm trying someone new next year.
Provider response
Irish 71, I am sorry to hear you were not happy with service. We do stand by our service and results. Jason the Branch Manager would be happy to meet and discuss your lawn. I would ask that you give the office a call at 401.475.9884 and we would be happy to review the services and come up with a game plan to ensure you have a beautiful lush healthy turf. <br>I look forward to hearing back.<br>The MissionGreen Team
Mary Ellen Raposa
I have had a lawn care service for two summers. This year, they could not give me a competitive rate for my front yard only ( my dog was frail and he used the back yard), so I called Mission Green. The service is sub par. When I tried to see if I could cancel, they said I could, but did not offer refunds. I am not sure what weed control formula they use, but I have had them come out again for ‘weed treatment’ only to see the weeds flourish. If you like weeds, get Mission Green lawn Service- they are the best at guaranteeing a weed- abundant landscape! All photos below are after the weed treatment service.
Provider response
Hi Mary Ellen, I see that you are a first year customer with MissionGreen Services and signed up with us in April. Our prices are competitive within the market and we pride ourselves with using the highest quality products available on the market today. It looks like we are scheduled to come out tomorrow 7/6. The branch manager will address any issues or concerns with you. We do apreciate your feedback and please let us know how we can continue to help improve the quality of your turf. Please call in to customer service at 401-475-9884. Thank you, Nicole Gaulin, 301 Farnum Pike Smithfield RI 02917
Michael Disciullo
This was our first time using mission green. The tech seemed knowledgeable about what was causing the issues with our lawn. They took a soil sample so we'll hope for the best. We like this company so far.
Provider response
Thank you for giving us the opportunity to care for your lawn! We hope to exceed your expectations and looking forward to a great season ahead.
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