Debug Pest Control - Rhode Island
Verified41 Cedar Swamp Rd Suite D, Smithfield, RI 02917
Open 6 days/week
About Debug Pest Control - Rhode Island
4.9 ⭐️ on Google Providence, RI, Woonsocket, Newport, Westerly Eco-friendly Pest Control Termites - Ticks - Ants - Rodents - Wasps #TrustDebug
Rating Breakdown
4.9
★★★★★1,943 reviews
Customer Reviews (30)
Scott is a pleasant and knowledgeable . He listens to all My concerns and addresses them. I am very happy with his service.
Justin was informative, friendly, and thorough. I hope I get him again if I need services in the future.
Scott shows up on time, explains what he’s doing and is very thorough
Kevin Graham came for my quarterly service and I had called with an additional request while he was at my property. There was no hesitation to go above and beyond. I appreciate his work and as always debug did a great job.
Kevin was kind courteous and thorough. Appreciate his work!
Fantastic service. Very professional and informative.
Wonderful Service. Scott explained everything in detail and addressed all of my concerns.
Fast and efficient service. Rats are gone!
Debug is an excellent pest control service and I am glad to have Kevin servicing my home . He is attentive , detailed oriented and explain everything.
He came and evaluated the issue. He was on time and very thorough. I will use them again in the future! Highly recommend.
Keith did an excellent job taking care of the ant problem I was experiencing. Super helpful and knowledgeable. Very happy I went with Debug Pest Control, thank you Keith
Fast
Justin was very resourceful and did a great job
Friendly, prompt, efficient. My technician, Keith was personable, ans pleasant.
Dylan is absolutely amazing. Never afraid to get down and dirty and has always completely great service at my home! I can always count on him!!!
Response from Debug Pest Control - Rhode Island
Thank you for your kind words and for choosing Debug Pest Control.
Bill is fun, friendly, knowledgeable and loves what he does.
Don't bother. No free estimates like they said on their website. It was a hard sell for a 400$ service before they even come out.
Response from Debug Pest Control - Rhode Island
Hi Erik, <br>We’re sorry for the misunderstanding. We do offer free estimates over the phone to give our customers an idea of pricing before scheduling any service. It sounds like there may have been some confusion about how our estimates work, and we apologize if that wasn’t clear. Our goal is always to be upfront and transparent about costs. Please feel free to contact us directly at 401-567-0266. We’d be happy to clarify or answer any questions.<br>Best,<br>JT
Uses SGARs which kills all wildlife and even pets. If you aren't sure what that is, look into it and the damage it is doing to our wildlife. It doesnt kill just pests. I personally asked debug if they use sgars and she was very hesitant on answering the question and tried to dance around the answer. I did message their number also about it and waiting on a response I'm sure i will not get, but will post if i do. Pest controls are about money, they dont care what they have to kill to get it. Dont be a part of the problem. Look into humane ways to keep pests away.
Not trying to be harsh, but very bad experience. Nice people and big talk. Laid poison for mice. Neglected to patch many of the holes that we had open, the procedures said that would be addressed in the first visit, I spent the last 2 days doing that. 3 routine checks just involved putting poison back in the traps. If anything, things have gotten worse. I have thoroughly gone through the house and spent my time patching open holes in the heating. Very very disappointed. Lesson learned. Sorry- hate leaving a bad review. But wow. A waste of 500 bucks, feeling fleeced…
Response from Debug Pest Control - Rhode Island
Hi Sam, <br>We're sorry to see your 1-star review and would really appreciate the chance to understand what went wrong. I know our team has reached out to you already; I hope everything goes better at the next service. Your satisfaction is very important to us. Let’s stop those mice! <br>Best, <br>JT
Used debug for a party spray for ticks. They sprayed before it rained told me it wasn’t waranteed and that the spray worked if it was dry for a half hour after the spray when my kids had tons of deer ticks on them later that week bad business would never use again!
Cancelled termite management service and was told they will remove the bait stations and bait that we paid to have installed and maintained. You'renting bait stations woth a subscription service. Wannabe sleazy big tech nonsense.
Despite no signs of active pests, Tiffany from Debug placed 8 ɓait traps in my apartment and assured me they would not be accessible to my 2 dogs. Within 15 minutes after she left, my dog had one of them in her mouth. Of the 8 traps, I found 6 that were accessible to my pets. Tiffany was careless and unprofessional. If you have children or pets and want to keep them safe - hire another company.
Response from Debug Pest Control - Rhode Island
Hey Pam, we appreciate your feedback. We would love to arrange for a Field Supervisor to come out and remove unnecessary equipment and speak with you about your concerns. <br><br>I can't find your name in our customer software system, so please contact our office: 401-567-0266.<br><br>Thank you.
We are extremely grateful to Keith for coming to our house this morning in the torrential rain to perform our first service. He was thorough and professional. We are most grateful. Craig & Patricia Malchman
Response from Debug Pest Control - Rhode Island
Thanks for the kind words, Patricia. Please note a 1 star review is not very good. Perhaps you meant to give us 4 or 5?
*update: they did NOT solve our problem as they claimed because they never treated for it in the first place! If you're going to reply to an honest review then be honest yourselves! Chose them due to excellent reviews but my experience has been anything but. Tech never treated our main concern and company was dismissive or unresponsive. I canceled my contract.
Response from Debug Pest Control - Rhode Island
Hi KH,<br>We pride ourselves in our responsiveness. I’m sorry the customer care representative was out sick the day you contacted them directly. We’re glad we solved the problem in April, wish we would have had a chance to make your home pest-free in June. We hope you find another reputable company in the area, and that you have a great summer!
When the technician arrived They were told to pick up a check when they were finished and to leave the report. They did not do this I have left messages and text for someone to contact me so I can have my report but here it is 2 days later and no one has been in touch with me,
Response from Debug Pest Control - Rhode Island
Hi Sharon, Out office has been trying to contact you all week. Please call them during the day at (508) 222-2121 before noon (we close early for Xmas) or email customercare@debugpestcontrol.com or use the chat widget on our website. Thank you.
The day of the appointment they were late so I called and the girl in the office which I talked to multiple times told me that I didn't confirm. She then connected me to Adam who I spoke to the day before giving me different price quotes and at the end of the conversation I confirmed the time again.I guess Adam didn't like our conversation and he cancelled me. He stated that the company wasn't a good fit and "GOOD LUCK" finding a new one. Totally unprofessional. Would not recommend this company at all.
Response from Debug Pest Control - Rhode Island
Hi Stephanie,<br>We are truly sorry for the confusion, the multiple miscommunications, and that we could not meet your expectations. We are short-staffed due to COVID, have a high number of new service requests, and are therefore requiring customers to call back to confirm appointments. Adam genuinely was wishing you luck with finding help for your pest issues. There are many reputable companies in the area and we hope you found one to help you.<br>Best,<br>JT
Contact Information
Phone
+1401-567-0266Address
41 Cedar Swamp Rd Suite D, Smithfield, RI 02917
Website
www.debugpestcontrol.comHours
Services
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