Resolution Pest

Good luck getting anybody to answer the phone if you're not a new customer. They cancelled our appointment weeks ago, said they would call to reschedule, never did. After leaving a voicemail (the only way to communicate with these people), they finally called back a week later to tell me they'd be here the next day. They never came. Currently left voicemail #2 hoping maybe somebody calls me back, completely unacceptable. EDIT TO REPLY TO OWNER: No such voicemail was left about rescheduling our appointment, *I* have been the one leaving voicemails. Your service technician called on May 24th to cancel due to a pet emergency and said they'd call to reschedule the following week and never did. I've since left a voicemail on 6/13 with no call back. On 6/20 I received an automated email with a service date of 6/21—no call, no show. You finally called back 6/22 offering an appointment the following day, no call no show. I left a voicemail today, 6/28, and have since received a response to my review with false information, but no call back scheduling our appointment. Our friend nearby who also uses your service has had the same experience.

While we truly like our technician, we are not too pleased with the company. They schedule our quarterly appointments with consulting a date and time. Then we get an email the day before the appointment notifying us. We have missed appointments or been unprepared for our technician. They need to make changes to their scheduling procedure because they are on the verge of losing us as their customers. Our technician shouldn't be put in the position of making surprise visits and apologizing for something that isn't his fault.

If I could I would give them 0. They never answer phone, they never show up. The worst company I have ever seen. Bad service, they know jow to charge but their customer is zero!

I’d give zero stars if I could. We used them a few years ago and they were great. We moved and have tried to use them in our current home. We are frequently unable to reach their service department. We leave voicemails that are never returned. Their guys don’t show up when they say they’re supposed to or they “lose” track of our appointment. We are actively trying to cancel our contract with them because of this but surprise surprise are unable to get anyone from service on the phone. They only answer if you’re a new customer. Otherwise, you’re sent into the void via voicemail. Beyond disappointed and going somewhere else.

Great service, automatic service calls. I highly recommend this company. Very knowledgeable and professional.

Absolute JOKE, I’m convinced these people are a scam. Said they’d be out between 8am and 10 am for an ant problem. Nobody showed up or contacted me, I called their office just to see what was going on and see when they might be coming out. It was impossible to get any information from them, kept saying I’ll pass ur info along to supervisor and they’ll call you back in a few minutes. Hours later and several calls with the same result I just gave up.

Excellent Service

We had what was practically a swarm of ants in one of our bathrooms. By the evening they were gone. Next day and I don't see any!! John was great! Thorough and professional. I highly recommend this business for your pest needs.

Very happy with them so far they've resolved our problem.