Nepa Pest Control LLC

Thank you Shane! Your integrity and the quality of your work deserves more than 5 ⭐ ! And the price was great! I would 100% recommend NEPA Pest Control!

I am rewriting my review of Nepa pest control, as you can see my original review below in which I reached out a few days ago and did not receive a response. Shane reached out to me today and was very apologetic for the miscommunication. Just that alone shows how much he cares about his business and customers. I felt bad giving a bad review and usually I would never have done it, if I didn’t need some one asap. In the future I will reach out again if needed. I am totally appreciative that he contacted me and I’m sure it will be a better experience . I know in every way it was not intentional and sometimes mistakes happen, that’s how life works…giving 4 stars for honesty and integrity. I wish more business owners were that conscientious . ORIGINAL REVIEW:“I called Nepa pest control due to the great reviews. I had an emergency call put in, bees were getting in my soffit and then chewing through my drywall and getting into my living room through the ceiling. I called Nepa explained the issue and I needed someone to come and help. They told me they would put the call through as urgent and someone would contact me.That was on Monday, it’s now Tuesday evening never got a response. Called another company later Monday evening, they took care of the problem early this morning. I was disappointed they never returned my call.. oh well!!!

I am so glad that I went with this company! I really did not want to go with a larger branded company for a reason. We had yellow jackets under the door/siding and could not see the nest. Of course we tried to treat it our selves, but they kept coming back a day later. On Friday Shane came to treat our house. He was not pushy at all and did not try to sell me something that we didn't need. I watched him treat the house out of curiosity and he was VERY thorough. I read reviews prior to calling them and loved that they had a warrantee. On top of having a warrantee, the pricing is good. I have not seen a yellow jacket in days!!!! Now we can have our front porch back in time to enjoy this beautiful day. I will definitely be calling them if I need any further assistance in the future.

Words cannot describe how great NEPA Pest Control and Eric were to work with. Within minutes of calling (on a Sunday) I had a text from Eric setting up an appointment. He was very thorough and explained in great detail why we might have had wasps in the house. Being allergic, he made my safety a priority which I appreciate. If you have any sort of pest issues I highly recommend! Eric if you're reading this thank you again for the bottom of my heart for everything Update almost 3 years later! We had a bat somehow get in and I once again reached out to Eric. He almost instantly text me back and set up a time to come down. Gave the house a thorough inspection to set our minds at ease. If you have an issue, don't even reach out to anyone else. Just reach out to him

I called about a mite problem. Shane called me back right away and came out the same day. He gave me a quote with a fair price and came back the next day to do the job. He was conscientious of our furniture, gave great advice about care/treatment and said he'd come back if we had any future problems. Save yourself the hassle and the headache and call NEPA Pest Control.

Prompt and professional service. Shane is very personable and courteous and has great knowledge. I highly recommend his services.

These guys are top of the line! Very respectful & professional. They were able to show up in a timely manner and get the job done. Out of every other business I got an estimate from these guys were for sure the cheapest.

Would use them again. Price was fantastic- very reasonable.

One of the better pest control companies, I would definitely recommend.

Charlie was at my house, on time did a great job, took time to explain what he was doing, great experience

Horrible scheduling, extremely unresponsive with trying to coordinate their visits. And if you know how to set a trap, congratulations, you can save money and NOT call these guys. That's literally all they do.

By far the most reliable and dependable service provider. Out ranks the competitors.

Shane came out again this year, was very thorough, we had a very back case of sewer flies, would recommend highly.

First experience with Shane was ridiculous..he cancelled day of my appt bc he had family emergency, which I understand but when he did come he was on the phone the entire time he was here, walking thru my house, talking talking talking, doing God knows what, putting bait in places I never even saw a bug, he didn't even inspect otherwise he would've seen the mouse droppings by my couch and I'm not even mentioning what happened after that. I called for follow up appt 2 weeks later and he refused, saying "since it's a duplex and the other tenant isn't responding we will never get rid of our bug problem".. So friggin what?! What does he care? Once neighbors are evicted he can just come back and make more money. I was willing, my mngmnt company was willing to pay but what kind of professional refuses business ? Meanwhile I have to live like this bc of the nasty neighbors... Unbelievable. So neighbors are gone, we made an appt and Charlie came, he listened about where the issues were the worst, he was personable, had an awesome sense of humor.. treated my house and even had some laughs, he's a gem. So 3 weeks later I made an another appt. For Friday 12pm 8/9.. Been waiting for a response since Thursday night 8/8, where I had to cancel my Friday (8/9)appt last min due to the rain, all my small appliances and cabinets basically the entire kitchen contents have to be emptied and placed outside, I apologized for cancelling but asked if Saturday was ok, if not then Monday. Shane responded "sat no good" so I txtd back "what about Monday"? no response. I messaged Sat following up about Monday, again no response. It's Monday evening, 8/12/2024 7pm and still haven't heard from him. Only getting 3stars bc of Charlie. Otherwise it would be 1.

These guys are on top of their game and gave me a great price for removing a wasp/yellowjacket nest. They were available immediately and got the job done quick. They were very accommodating and made sure I was satisfied with the work. Thanks Shane and Charles. Keep up the good customer service!

This company was awesome- quick response, quick and quality service and really just a nice team that's easy to communicate with - would highly recommend !!!!!

5 star service and quality, timely and effective service from the provider.

Nepa pest control is fantastic. Same day service, fair and reasonable pricing, and they completely took care of my problems without trying to sell us a ridiculous monthly service. They were honest and upfront and did exactly as planned./

Pest control? What a joke. Guy came here sprayed my front door and left. Said he did the house completely, clown show . News flash buddy I have cameras!

They were able to squeeze us in very quickly.

Nepa is an awesome company to work with Eric P was absolutely amazing he is very knowledgeable and explained any questions I had asked him. I would highly recommend this company.

Called 3x and never called back. Called on Memorial Day, at 115pm, said they would call back soon. Called again at 315pm. Never called back . Figured it was a holiday and they would call back the next day. Nope. Called back the next day at 8am. Still never received a phone call. Verified contact info every single time I called.

Eric came out to my home about 1 year and half Ago and put some blue blocks that were poisonous to The, i advised him i have a dog and rather him to come back for extermination instead, eric left those Poison blue blocks at my home my dog ate one and had to rush to vet- i called nepa and informed them and eric retunr the call and said he will come back to solve my issue use the covid 19 excuses never gave me a call back real nice to take customers money and never go and finish the service started ha. Just like any other business in scranton nepa pest control is unprofessional

This is edited as I received a call from Eric explaining, a miscommunication. I really hope not to have another bat issue and would try again. I would not know...they are NOT a 24 hour service. I called someone else after waiting hours for a return call, calling twice to see when they could come to get the bat.

Not sure what happened. He came to the house. We talked about a plan to rid my home of carpenter bees. He seemed pleasant. He said he would put together a monthly service package. He doesnt have an email so i called and called. He never responded back. It was and still is really weird.

Called at 8:30 PM, told them I had a racoon in my wall, waited 2 hours they never called me back, so I called, they told me a tech would call me any minute. I called again after 3 hours to cancel. They call me back after 2 min to tell me they do not deal with Racoons, then they just hung up the phone mid sentence. Never calling them again.