About this provider in The Dalles
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
1,548 reviews
Customer reviews for Pointe Pest Control - The Dalles
Mark Parker
She was careful to address all of our pest concerns. Very thorough
Provider response
Hello Mark! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Lonnie Dockter
Treatment works to kerp the ants and spiders away!
Provider response
Lonnie, thank you for your five-star review! We’re thrilled to hear that our team provided effective pest control services for you. It was our pleasure to take care of your ant and spider issues! Please don’t hesitate to reach out to us if you ever need anything. Have a great day!
Erica Mitchell
Daniel was so professional and helpful! Made sure I was happy with the service we have been getting and even made sure I was ok with his game plan for the service we got today! Thanks Daniel!
Provider response
Erica, thank you for your positive review! We’re so glad that Daniel provided five-star pest control services for you. Our main goal is to address each pest issue with the utmost care, so we’re happy to hear that Daniel continued this tradition with you! If you ever need anything, please feel free to contact us. Have a wonderful day!
Jason
Pointe Pest Control has done a great job for us over the years. Consistent great service, friendly and knowledgeable staff. Highly recommend!
Provider response
Hello Jason! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Jack Tucker
Great job, very professional and personable.
Provider response
Hello Jack! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Preston sims
Levi is one of the best in the business!!!! My go to pest control specialist
Provider response
Thank you for your positive review, Preston! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Jake Waite
Ben is very knowledgeable and goes above and beyond to do a great job. Thanks Ben!
Provider response
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Jake!
Shelley Groves
Crystal is a delite to work with. She dies an excellent job abd keeps me informed about what she's doing.
Provider response
Hello Shelley! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Elliot Herman
Great company to worth work with.
Provider response
Hello Elliot! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Nikki Ruiz
Such a great company and employees. They keep you updated and very detailed. I recommend them to everyone
Provider response
Hello Nikki! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Jennifer Morse
Ben was very nice and knowledgeable! They came out the same day which was great because the mice problem scared me.
Provider response
Jenny, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Lawrence Long
Can't give a review if you never showed up. I have really bad service since started this service. Can't wait to cancel this service.
Provider response
Lawrence, thank you for your review. We are sorry to hear that you were not satisfied with your recent service. We want to assure you that our team did complete the service, but we understand the desire for communication at the end. Our Office Management team is looking into the situation to ensure our technicians properly communicate with you during every visit. We recently contacted you to discuss the situation, so please give us a call back at your convenience. Again, we apologize for your negative experience, and we hope you have a great day.
Mohsen Shojaeifar
I had a very disappointing experience with Pointe Pest Control. The price they quoted over the phone was almost half of what they actually charged when they arrived. They also promised a full service that included vacuuming and thorough treatment, but they skipped the vacuuming entirely and were finished in about 35 minutes however they told me during inspection that it takes a couple of hours. Unfortunately, the problem is still not resolved, and now I’m stuck in an unfair contract. Based on my experience, I cannot recommend this company.
Provider response
Mohsen, thank you for your review. We sincerely apologize for your negative experience with our team. We are concerned to hear about the miscommunications that resulted in your unsatisfactory service and unsolved pest problem. Our Office Management team is aware of the situation and is looking into it to resolve everything on our end. If you would like to discuss your experience or request a re-service, please don't hesitate to contact us. Again, we apologize for this frustrating experience, and we hope you have a great day.
S.I. L.C.
On September 24, I received a service reminder. I immediately responded to cancel all my services. Pointe Pest responded via text (see screenshots) I never received a phone call back but I did receive another text reminder at which point I again said please stop services altogether (see screenshot) received the same response and no one ever called me. Today technician showed up and delivered services I wasn’t home and even though I specifically canceled. I called Pointe Pest Control and they said there’s no manager available but someone from the account team will call me back. I have yet to hear back from them. I don’t agree that I have to pay $200 for a service I canceled and confirmed twice with ample notice…horrible Customer Service
Provider response
S.I.L.C., thank you for your review. We are truly sorry to hear that your service was not canceled when you requested it to be. Our Office Management team was made aware of the situation and is currently looking into it to learn more since we are having trouble locating your account based on your Google username. Please contact us at your earliest convenience so that we may rectify the situation with you. Again, we apologize for this negative experience, and we hope you have a great day.
Sonja Petersen
I had an appointment scheduled for yesterday but no one ever showed up. We had someone at the house all day. I called to check and was told he was about an hour and a half away. He never came.
Provider response
Sonja, thank you for your review. We are truly sorry to hear that you did not receive your scheduled service yesterday and that there was a lack of communication surrounding it. That is not at all how we like to do things at Pointe. Your feedback was forwarded to our Office Management team, who is looking into the situation in greater detail and making sure our teams are on the same page going forward. Please contact us so that we may access the specifics of your account. Again, we apologize for your frustrating experience, and we hope you have a wonderful day.
Jordan Sweet
See pics. This is the morning after his service.
Provider response
Jordan, thank you for your review. We are truly sorry for the lack of web and nest removal during your recent service. Your review was forwarded to our Office Management team, who is looking into the situation and will make sure it is handled appropriately. We would love the opportunity to schedule a follow-up to get those remaining pests, so please contact us at your convenience. Again, we apologize for your negative experience, and we hope you have a great day.
brandon parks
Pointe serviced my house and left my gate open, resulting in my dog getting out. Luckily, she didn't get hit by a car.
Provider response
Brandon, thank you for your review. We are truly sorry that your gate was left open after the service. That is not how we like to conduct our services, and we are happy to hear that your dog is okay. We are looking into the situation in detail and will certainly make sure it is handled appropriately. If you wish to discuss your experience with our team further, please contact us at your convenience. Again, we apologize for this negative experience, and we hope you have a great day.
Elaine Bryan
Very friendly and worked quickly. No complaints
Provider response
Hello Elaine! Thank you for your positive feedback. We’re thrilled that our team provided productive pest control services for you, and we truly appreciate you choosing us to solve your pest problems! However, we are concerned to see you rated our services 1-star. If there is anything we can do to improve your satisfaction with our services, please don't hesitate to contact us at any time. Thank you again for your review, and have a great day!
Christian Danielsen
I was excited to find this company with all its positive reviews given how hard it is to find professional contractors in the gorge. I contacted them and the receptionist seemed quite friendly, took my information, and told me an inspector would be in touch. Didn't happen. Two days later I followed up, and talked to a different person, who assured me they would make sure someone reached out to me. Nothing. I followed up a second time with yet another person a day or two later and this time relayed that it was pretty frustrating that I kept getting promises of a basic initial contact that kept going unfulfilled. The person said they understood and would make it their top priority / handle it personally. ...Nothing! I made one final call earlier this week and explained all of the above, that I really wanted to give them a chance, but that I would definitely not be calling back a fifth time. More assurances, and here we are: *four* separate failures to schedule an initial inspection (let alone doing any actual work)! It just amazes me that a business can so casually make such a simple mistake over and over again, given how damaging it is to a brand. Now anytime someone asks me for a recommendation or a referral on pest control, I would go out of my way to tell them to avoid this place. I hope your experience is different, but perhaps all the seeming success has started to affect the absolute basics.
Michael Springston
Called to make an appointment. Tech never came. Then once I got ahold of her they said she was too busy and rescheduled a week or 2 out
Provider response
Hi Michael! We would love to hear more about what happened! Please give us a call so we can figure out what happened on our end!
Miranda Larch
I paid over $600 dollars for this company to set up traps that I could have bought from home depot and did over $2,300 worth of work that this company suggest I have done to keep the rodents out. Needless to say they still didn't provide services and added more things that needed to be repaired before they would continue services. They also left behind full traps that they promised they would take with them. Called 2 other exterminators in town and both suggested that the work I done was what they would suggest and had one of the company's come out and take care of my problem with days at a quarter of the cost.
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