About this provider in Gresham
Insight Pest Control is Gresham's premier exterminator for ants, rodents, wasps, and much more. Serving Gresham and surrounding areas, Insight focuses on safe, eco-friendly pest control services that will be sure to exterminate rodents, ants, and all other kinds of pests. Our pest control services are affordable on…
Rating breakdown from customer reviews
4.9
652 reviews
Customer reviews for Insight Pest Control - Gresham
Bob Beckler
Tyler did an awesome job! Communicated well, asked if some previous area of concern needed additional attention (they did not, but I appreciated the follow up) and gave extra attention to an area I hadn't even considered. Job very well done!
Provider response
Thank you for your wonderful feedback, Bob! We're delighted to hear that Tyler provided such attentive service and communicated effectively. It's great to know that his thoroughness made a positive impact on your experience. Your appreciation means a lot to us!<br><br>The Team at Insight<br>(503)-912-2879
Gene Capozzi
Matt always does a great job. He is through and detailed. He always gives an honest assessment of conditions and offers suggestions if they are needed. I appreciate his service
Provider response
Thank you for your kind words, Gene! It's wonderful to hear about your positive experience with Matt. We take pride in providing thorough and honest assessments, and it’s great to know that his service has made a difference for you. Your appreciation means a lot to us!<br><br>The Team at Insight<br>(503)-912-2879
James Anderson
Matthew did his usual excellent job. Very knowledgeable.
Michelle Ritchie
Brandon was very nice, so polite, extremely thorough, he worked very hard and addressed my concerns. He also looked for issues that I needed to know about. Great service!
Provider response
Thank you for sharing your experience, Michelle! We're delighted to hear that Brandon provided you with such thorough and attentive service. It's great to know he addressed your concerns and went the extra mile. Your feedback is truly appreciated!<br><br>The Team at Insight<br>(503)-912-2879
Heidi Darling
Matt always listens to my concerns and addresses them while clarifying to me how he’s going to approach the problem. He does a great job and I’m happy he is our exterminator.
Provider response
Thank you for your rating, Heidi! We appreciate your support and are glad to have earned your positive feedback.
Gina Rittatore
Brandon came to service my home for spiders. He was SUPER thorough and very efficient!! I also appreciated Brandon’s kindness and professionalism! Overall great experience!
Provider response
Thank you for your wonderful feedback, Gina! We're delighted to hear that Brandon provided such thorough and efficient service during your visit. His kindness and professionalism are truly valued, and it's great to know you had a positive experience. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(503)-912-2879
Kelly-Marie Sutton
Thorough, friendly, knowledgeable
Provider response
Thank you for your wonderful feedback! We're delighted to hear that you found our service thorough and friendly. It's great to know our team's expertise made a positive impression. Your satisfaction is important to us!<br><br>The Team at Insight<br>(503)-912-2879
Paul Rutter
Andrew is always the best!! Professional and knowledgeable . Took care of our issue. Thank you my friend!!
Provider response
Thank you for your kind words, Paul! We're delighted to hear that Andrew provided you with excellent service. It's always great to know that our team is making a positive impact. If you have any more pest control needs in the future, feel free to reach out!<br><br>The Team at Insight<br>(503)-912-2879
Yara’s Cakes
Caden was excellent and quick today
Provider response
Thank you for your positive feedback! It’s wonderful to hear that Caden provided excellent and efficient service. We appreciate you taking the time to share your experience!<br><br>The Team at Insight<br>(503)-912-2879
Loretta Dahm
Caden did a great job today
Provider response
Thank you for your kind words! We're delighted to hear that Caden provided great service. Your feedback is appreciated!<br><br>The Team at Insight<br>(503)-912-2879
Ed Luke
Outstanding service as usual. Matthew always goes above and beyond with his customer service skills. He should be commended for his efforts.
Provider response
Thank you for your wonderful feedback, Ed! It’s fantastic to hear that Matthew has consistently impressed you with his service. We truly appreciate your recognition of his dedication and commitment. Your support means a lot to us!<br><br>The Team at Insight<br>(503)-912-2879
gustav anderson
Cadence did a great job today
Provider response
Thank you for your positive feedback! It’s wonderful to hear that Cadence provided excellent service during your visit. We appreciate you taking the time to share your experience!<br><br>The Team at Insight<br>(503)-912-2879
Thomas Burmaster
Always professional and friendly. Thanks James!
Provider response
Thank you for the kind words, Thomas! We're delighted to hear that you found our team to be professional and friendly. James will be thrilled to know his efforts made a positive impression. Your support means a lot to us!<br><br>The Team at Insight<br>(503)-912-2879
Carrie Davis-Backlund
The service agent was very pleasant and worked swiftly with what we needed on the ants 🐜 on the outside of our home. Thank you so very much Coen.
Provider response
Thank you for your wonderful feedback, Carrie! We're delighted to hear that Coen provided pleasant and efficient service for your ant issue. If you need any further assistance in the future, feel free to reach out.<br><br>The Team at Insight<br>(503)-912-2879
Cruxis
Great and quick service!
Provider response
Thank you for your positive feedback! We're glad to hear you appreciated the quick service. Your satisfaction is important to us, and we look forward to continuing to meet your needs.<br><br>The Team at Insight<br>(503)-912-2879
Connie Thompson
Always do a wonderful job
Provider response
Thank you for the kind words, Connie! We're so glad to hear that you consistently have a positive experience with our team. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(503)-912-2879
Stephanie Velasquez
They do not tell you about the contract early termination fee that is nearly $400. I only wanted a one time service and was later told the fee can only be waived 3 days prior to actual service. I only had one day since they did it the next day. Thanks a lot David. As nice as you were, I would've never agreed to such a contract like that and you knew that because i was unemployed at that time. Now I'm getting harassed with calls for payment, but I'm sorry, I refuse to pay that amount for one service. It's ridiculous.
Jim Kelly
Been a customer for over a year and have had numerous re-service requests. The pictures are of beetles that are clearly present even after my “re-service” appointment. Insight please send a different technician.
Provider response
Hi Jim, Thank you for your feedback. We're genuinely sorry to hear that you feel dissatisfied with your current services with us. It's important to note that when we treat for beetles, we're spot treating. The products we use are professional-grade and can only be used by a licensed technician, so we need to be careful where we place it. Additionally, it can take a bit of time for our product to work. It's normal to see activity for a few hours before you start seeing results. We want to review your specific service history to understand your experience better and ensure our technicians are providing the highest quality of care. However, we are currently unable to locate your account using the information provided in your review. We would greatly appreciate it if you could reach out to us at (503) 912-5770 and ask to speak with the Customer Experience Specialist. Thank you once again for bringing this matter to our attention.<br>We look forward to hearing from you soon and appreciate the opportunity to rectify the situation.
Bridgette Coury
Riley my technician was personalable. I needed to leave, he was running late from his previous appt but I believe he pushed his lunch back so that he could do my interior treatment and then be on my way to my appt. That was very kind.
Provider response
Thank you for sharing your experience, Bridgette. It's wonderful to hear that Riley was able to accommodate your schedule and provide the interior treatment you needed. We appreciate your understanding regarding the timing and are glad to know his effort made a positive impact. Your feedback is valued!<br><br>The Team at Insight<br>(503)-912-2879
max herndon
I ended up killing the rats in traps . Insight didnt even help the situation
Provider response
Thank you for your feedback. I'm sorry to hear that your experience didn't meet your expectations. It's important to us that our customers feel supported, and I appreciate you sharing your situation. If there's anything further you'd like to discuss, please feel free to reach out.<br><br>The Team at Insight<br>(503)-912-2879
McKenzie Evans
A solicitor from this company looks directly at my sign that CLEARLY reads “please no soliciting, my dogs bark” and proceeds to RING my doorbell. My dogs go crazy and I have a sleeping baby just rooms away. I answer the door and ask if he could please respect our signage and not knock or ring the doorbell, he begins to interrupt me, speak over me and continue his rehearsed spiel without an end in sight. I couldn’t get a word in. The absolutely disrespect was astonishing to me. It’s one thing to ring my doorbell that apologize when I mention I have barking dogs and a sleeping baby, but to continue speaking over me and interrupting me? So disappointing. This is a company I would never recommend to anyone.
Provider response
We sincerely apologize for the frustration and disruption you experienced, McKenzie. We understand how important it is to feel respected in your own home, and we want to ensure that your concerns are addressed properly. If you are open to it, we would greatly appreciate a brief call to our office at (503) 912-2879 so we can gather more details and determine which representative was involved. Additionally, if you would prefer that we not return to your home in the future, we would be happy to place your address on our do-not-contact list. Thank you for bringing this to our attention; we truly value your feedback and the opportunity to address this matter.
Rainbow Robinson
I have a problem with the way Insight signed me up for a subscription, adding my initials to terms and conditions that I didn’t get to read. Additionally, when I called to cancel they told me one price, then charged me a higher price to get out of the subscription. There’s a lot of “miscommunications” happening with the sales and customer service teams. Insight is pushy about leaving reviews on Google. So I wound up writing several good reviews, then having to come change all of them.
Provider response
We sincerely apologize for the confusion and frustration you’ve experienced. We take concerns about subscriptions, billing, and communication very seriously, and it’s clear that your experience did not meet the standards we aim to provide.<br><br>Thank you for bringing this to our attention.
Jim McDonough
Salesman can't read no soliciting signs. 6/7/24 - Salesman still can't read no soliciting signs.
Provider response
Hi Jim, thank you for taking the time to update your review. We apologize for any inconvenience that may have been caused due to our sales representative disregarding your "no soliciting" sign. To create a better experience for you moving forward, we now have a "do not contact" list. If you'd like to be added to that list, please give our office a call at 503-912-2879 and I'll be happy to help! Again, we appreciate your time and feedback. Thank you!<br><br>
Steven Stanford
The service went fine. But it did not get rid of the ants. They are still at my kitchen sink.
Provider response
Steven, we are sorry there are still ants in your kitchen. Please contact our office at (888) 414-1430 to set up a free re-service. We would be happy to come back and treat the area a second time to help the issue even further. We hope to hear from you soon. Thank you for choosing to work with Insight Pest Solutions!
Sean McGann
Still have spiders and webs around the outside of the house and still have spiders and webs in the garage
Provider response
Sean, we are sorry that our team didn't thoroughly take care of the webs around your property. We are sorry to hear this and would love the opportunity to make things right. Please contact our team at (888) 414-1430 as we would love to set up a free re-service with one of our technicians. We are sorry this wasn't done in the first place but would love to come back and treat the areas we missed. Thank you for your understanding and we hope to hear from you soon.
dwayne R.
They might know about ants and spiders, but not bees and wasps. I called this company to handle wasps which had built a colony inside an exterior wall. The tech told me to plug the entry point, which is not the thing to do, as the insect will then try to create another opening. As this company had no solution, I had to drill holes into the interior wall so he could inject powder into the wall. I also had a wasp nest in an exterior dryer vent, which was near the roof line, about 18 feet high. This company couldn't do anything, because their techs are not provided with ladders! All this for the high price of $300.
Provider response
Hi Dwayne, sorry for the frustrating experience, in wall nests can be tricky. Thank you for the opportunity, we hope your issue was able to be resolved.
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