OPC Pest Services

Dominic Morlino was great and acted very professional! He called every time was scheduled for a service, even when we had to cancel twice. He kindly rescheduled and took care of both barns for us at the same time.

Very pleased with Dominic. He always checks with me first before coming to see if it is a good time to come and do the work. If it isn’t a god day for me, he is always accommodating. Always checks to see if we are having any specific problems.

He does a great job! He is very polite and kind when he comes to clean our business.

We’ve been using OPC pest control service at our church on a monthly basis, and we couldn’t be more grateful. Dominic Morlino is our technician. He is always punctual, professional, and incredibly thorough in his work. Beyond that, he is kind and very respectful, . It’s such a blessing to have someone so trustworthy taking care of our church. Highly recommend!

Always right on time, monthly. Text night before. Can let him know what issues we are having. Minor issues are addressed. They don't become big ones. Satisfied supervisor here. Dominic is our guy.

We had two services in a row where we were charged for a service that was not provided. Technicians do not take care with their clients. We have been very disappointed after OPC purchased our prior pest company. There was a significant downgrade in the service once they took over.

My representative Dominic was great, always on time did what I asked. I had asked him to spray around our barn, shed due to cobwebs and spiders. And he does it every time. I’ve called him and had communication always answered and got back with me. Very happy with the OPC.

Very nice and does a amazing job

Dominic is always so professional and friendly and very efficient with his work. Wouldnt use anyone else!

Always satisfied with OPC’s services! Their technician, Dominic, is prompt, pleasant, respectful and knowledgeable. We are so pleased with his work and the positive results after the regular scheduled service visits.

I really appreciate Dom who does our service. He calls the day before and gives us a time window and the updates the day of the service for a more specific time

Dom was great, very thorough with wonderful customer service.

Dominic is a great tech!! He is on time and shows up when he says he’s coming, he always communicates with me very well and he’s a hard worker. Thank you for your service!!

Dominic is always professional, friendly, and on time. The service is great and reasonably priced. Give them a call!

We were with a company before OPC bought it. Ben was very happy Our rates this year, almost doubled, and i was told that we had to sign a year‘s contract so we decided against using OPC. They do not let you schedule ahead of time. I’ve tried for a year. I do not like their scheduling process.

The were always on time and friendly

Joe Klein is a great technician and always available to help and knowledgeable. The team is great and I cant recommend them enough!

We use OPC Pest Services at our property and have had a great experience. Our technician, Joe Klein, always does thorough, high-quality work and clearly knows what he’s doing. He’s reliable, professional, and easy to work with, which makes a big difference. I’d definitely recommend OPC Pest Services and Joe to anyone looking for dependable pest control.

The service is very good. People employees are wonderful. I just struggle trying to find a time to be home for them to arrive.

OPCs acquired my local exterminator (Ace), and the services have gone downhill rapidly since that acquisition. I've had so many complaints since the acquisition - here are just a few! 1) Lack of Communication - OPC communicates well when it's time to pay invoices, but their communication is horrible when it comes to their services. I never know when the technician is coming and the technician changes from visit to visit - so it's impossible to communicate any concerns. They also don't leave any note on the door to let you know they actually came. You only know they've come once the invoice comes to your email and there is very little follow up in terms of what they found (or didn't find) at your home 2) Inefficient Customer Service - When you do call, you are routed to a call center - 8 times out of 10 the call center cannot answer my question and has to 'get a manager to call me back" which may or may not happen. 3) Mistaken billing w/o providing service - OPC called me and indicate my termite service was due. I asked for clarification on when the last service was done, how much the payment was etc. I was assured that payment was due and the service would be conducted. First, the office charged me 3xs for the service. When I called out the error, the individual on the phone first doubted that I was charged 3 times. Once I sent her the screen shot to confirm it took 3 days for the additional two payments to be refunded. Fast forward two months after that conversation and the service has still not been completed. I would caution against using OPC in the Cincinnati area - our experience has reiterated the importance of 'locally owned and operated' in this particular industry.

I had a multiple house for roaches service, unsatisfied with this company, they repeatedly send me a bill hopefully they will have better management and reliable service in the future

our original service provider was merged into this company and not satisified. They won't communicate when they are coming, and not knowing what they did. We used to get a quaterly services but now they show up whenever I guess. They just charged the services while we are on vacation and we came home to ants in the house. Called and they said they'd send someone today but no avail. Manager also won't return calls. Not professional at all and who knows if they acuatlly did any exterminating at all.

OPC has become terrible. I get at least two live roaches every quarter, and now OPC service is non existent. I called them a week ago to have a tech treat the roach issue, and tech did not show, did not call. Same thing happened for the rescheduled visit. I have tried to reach a manager and it has been days and no response. OPC also, incorrectly, sent me a bill for the previous quarter stating I did not pay it. I emailed an image of my cashed check to them, and they still took a week or more to recognize I had paid.

I did not like this company. They repeatedly bill me even though I have not used their services in over a year. I even emailed and spoke on the phone with them to tell them when I cancelled, (previous to September 2023)... and that after they skipped providing my summer treatment... but they still tried to sneak in an extra treatment, and then billed me for it. I told them that I would not pay for it, and they continued to try to persuade me to stay with them as a customer. I was vehement but they tried persistently to collect over and over again from me. And here it is, over a year later and what did I get again today? A bill emailed to me again. I would not use this company if they were the only pest control company in the country. The service they "claim" I received was in September 2023.

We miss Ace Exterminating! *OPC is a scam* We have a contract with them and they haven’t shown up in months but continue to withdraw from my bank account. I do not recommend this company for any commercial services.

They were supposed to give advanced notice and instead showed up while I was not home for services I never ordered. When they did an outside inspection, it was not thorough at all though they claimed to remove spiderwebs and other insects (which was not a problem that I needed fixed). They manipulate you into signing a contract and then claim your bills are unpaid when you have proof from your bank that your bill has been paid.

I cannot recommend this company at all. OPC gobbled up what was Ace Exterminating and brought a great service into an awful one - stay away! - Given an invoice for services not rendered, and still show it as owed in my account - Unable to respond to any emails sent - Requested a cancellation and cannot get confirmation - No longer receive the same person or friendly arrival texts / requests upon arrival Needless to say I’m looking elsewhere for services. Everything that made this company (Ace Exterminating) great is non-existent at this new company. Think twice before staying or getting services from OPC.

I used this business when we lived in Kentucky. I just had a call from a representative who said we owed a bill from May. I canceled the service on August 9. At that time I was told I had a past due bill for May, and I paid it over the phone. Today I got another call from this company, saying May bill was past due. I paid that bill again and asked for a receipt. I just got an email saying thanks for choosing the company’s services, with no receipt. Please explain. I did not use the services today.