About this provider in Elyria
Providing residential and commercial pest control for over 74 years!
Rating breakdown from customer reviews
4.4
19 reviews
Customer reviews for Central Exterminating Company
Jeff Kermath
Classic bait and switch... I was quoted 150 by a rep named Corwin, took 4 days to send the contract over, when he did it was 250. I complained to the manager and they were clueless, no idea who is in the field or what they are quoting... He showed up and I said i'm paying 150 that is what you quoted, he said screw you, have a nice day then hung up on me. What a great way to do business..
Provider response
We are truly sorry to hear about your experience. This is certainly not the standard of service we aim to provide, and we understand your frustration.<br><br>We would like to investigate this matter thoroughly to understand what went wrong and ensure it doesn't happen again. Please contact us directly at your earliest convenience so we can discuss this further and work towards a resolution.
Richard Williams
Very professional, friendly and thorough price was reasonable.
Provider response
That's wonderful to hear! We're so glad you had such a positive experience. It truly makes our day to know that our team was professional, friendly, and thorough, and that you found our price reasonable. Thank you for your kind feedback!
Melissa Reydak
Great communication, value, and was on time. Will definitely use their services in the future for my!
Provider response
Thanks so much, Melissa. Happy to hear you had a good experience with our services.
rod4130
One of the best and most honest people I've ever dealt with. Walt is a rock star in my book!
Provider response
We're so happy to hear this, Rod. We appreciate your feedback and will pass your kind words on to Walt.
aaron
Very kind and great job
Provider response
Thanks so much, Aaron.
Vanessa S
Jimmy Klempay came out to take care of yellow Jackets nest in the soffit on corner of house. He also took care of paper wasps that were nesting where fascia had been blown off. Very friendly and professional did a fantastic job!!! Thank You Jimmy
Provider response
Glad we could take care of those yellow jackets, Vanessa. Let us know if you need anything else.
Deb Obrien
I've had this company at my house a few times and I absolutely love this company they are so good at what they do. I highly recommend this company. Jim and Walt are awesome!
Provider response
We appreciate our loyal clients, Deb. We'll pass your feedback on to Jim and Walt.
John Cook
I recently posted a poor review of Elyria’s TruGreen lawn service. In the post I explained that the tech that shows up to treat your lawn is never the same, disallowing the all-important customer relationship to be established. In my review, I recommended Central Exterminating as a company/service they should emulate. Our CE tech Jimmy is very professional and responsive to the customer-even offering me his cell number in the event I have problems that may arise before my next scheduled service. Kudos to Central Exterminating and Jimmy- you do a great job! I will be continuing my service next season as well. TruGreen? One season and I am done with them.
Provider response
We appreciate the recommendation, John!
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