About this provider in Shelby
Quality and Award-Winning Pest and Moisture Control Services in the Carolinas. Nelon-Cole Pest and Moisture Control serves the Piedmont NC and Upstate SC regions with comprehensive pest and moisture control service for both residential and commercial customers. Locally owned and operated, we look forward to earning…
Rating breakdown from customer reviews
4.5
206 reviews
Customer reviews for Nelon-Cole Termite & Pest Control
Chris Wisher
They make sure what they do is done right the first time so no one gets a run around including their selves.
Provider response
We appreciate the great review, Chris - much appreciated, and thank you for choosing Nelon-Cole for your needs!
Samantha Bruce
After many quotes, we ended up with nelon-cole to do the repair work to our kitchen. And we could not be more happier with the final outcome. Working with Brandon was so easy. As for Fran and his helper the best, my 3yo absolutely loving seeing the gentleman 😊 working. Rock and David along with everyone answered or found the answers to every question I/we had. Pleasant experience all the way around. Thanks so much guys!!!
Provider response
Samantha, we are proud that you chose Nelon-Cole from your quotes, and are confident that you were well taken care of by our award-winning team. Thank you very much for taking the time to leave a review.
Stephanie Allison
Handles all our pest control issues in a timely manner and we depend on them for our needs. Highly recommend!
Provider response
We appreciate you, Stephanie. Thank you for choosing us for your Pest Control needs.
Michelle Stacks
Working with this company was an amazing experience from the quote process with Keith to the help from Alex and from the communication from Tim. They knocked underneath our house out so quickly and it looks amazing. I would recommend this company to anyone.
Provider response
Thank you, Michelle - we appreciate your kind words and hope to serve your needs again.
Bobby Browning
Just have to give a huge shout out to the crew that did our crawl space . These guys worked hard and we immediately could feel a difference in our house before they ever got done. They respectful and friendly . To Andy Goode thank you more than words can say for your expertise on fixing a problem that could’ve burnt our house down . You saved us Andy . If you are needing a moisture barrier and a dehumidifier installed take my word you will not regret going with these guys . Go ahead and make that phone call !!!
Provider response
Thank you, Bobby, for the comprehensive review and the kind words; this is what we work for every single day - total customer satisfaction!
Heather T
We love Nelon Cole Pest Control! They keep all the normal household pests away. Been with them for a little over eight years now. We get quarterly pest control prevention and they also did our crawlspace encapsulation. A++ work!
Provider response
Heather, we cannot thank you enough for leaving such a positive review - very much appreciated, and we hope to continue working with you.
C Beam
Nelon-Cole not only provides excellent service to their customers, they are amazing stewards in the community! We are blessed to live in a town where the business owners care so much about the people they serve.
Provider response
Thank you for this - very much appreciated!
Judy
I will start out saying that this company was recommended to me by a friend. They worked hard cleaning out and removing old insulation that had been wet thru the years. Leveled out underneath house, put vapor barrier down and a new dehumidifier. Very friendly and respectful group of guys. My only complaint is they missed putting the vapor barrier down under a room that had been built on. When questioned over and over about it they were to come back and do it. Finally several calls later to them they came but the guys that came said they did not bring the tools to do the job (which was to cut a hole in blocks to get to that part) so non the less they said they would have to come back. Well i called back to them, and they have never to this day called to let me know when they are coming. A job not completed. UPDATE 09/30/25 Changing my review to 5 stars due to company reaching out to me and did not waste any time sending the guys out and finishing up putting vapor barrier down. That was my only issue with them and I appreciate them contacting me and making things right. I think the issue was all about miscommunication with each other. I would definitely recommend them.
Provider response
Judy - thank you for taking the time to both leave a review AND an update on your situation. Whenever there is a rare situation where an issue was missed by our team, we absolutely want to make it right. We appreciate your business and look forward to serving any future needs!
Rob Helms
I got in touch with Nolan-Cole through a friend of mine. The service tech Marcus was outstanding, I explained I had a yellow jacket nest that I needed treated and he explained the entire process. After the work was done we ended up agreeing to a quarterly contract at a very fair and reasonable price. Highly recommend!
Provider response
Thank you, Rob - we appreciate the kind words on Marcus, and we hope to serve your needs again as they arise.
Priscilla Yocis
Employees treat staff rudely at other places of business. I wonder how they treat the customers.
Provider response
Thank you for taking the time to leave a review, Priscilla, and we are obviously very concerned by your words here as we have never had any issues with employees or staff complaints regarding any rudeness or mistreatment of customers in any way. We invite you to reach out to management or ownership directly on this, as customer respect and satisfaction is an absolute priority to Nelon-Cole, and any legitimate complaint will be swiftly and thoroughly investigated. Such action or attitude is not typical of Nelon-Cole or its many employees, and we very much look forward to learning the details of your complaint. Thank you.
Ken Harrier
I just worked with Jessica she was the best I give her 10 stars for her customer service, told me all about the services they provide and hooked me up with some warranty from previous owners. I would recommend them to anyone that is looking for pest control or moisture control A 1 CUSTOMER SERVICE
Provider response
Ken, very appreciative of your review - we certainly hope you will remember us for any future needs!
Eric Williamson
After 5 years of debating waterproofing my basement and having multiple companies look at the home for a solution I choose nelco cole because they were willing to do the hard work to dig out and stop the water from going into the basement saving the foundation walls. The work done was great and on time. If I had a question or a request it was taken. Only negative thing I could say is I later asked for more gravel on one side of the house and it was not done however it wasn't in the contract so I would recommend making sure you get what you want and have that added in on paper. I did not complain to them on this matter because I can live without it.
Provider response
Thank you, Eric. It is amazing the difference a good waterproofing job can make, and we thank you for trusting our team with the work on your home!
mark johnson
Most thorough and affordable service available locally I've been able to use. Absolutely termite free in my old fixer-upper home (for the past ten years)... their technicians perform a complete crawlspace inspection and an exterior prevention treatment around the foundation yearly at an unbeatable price.
Provider response
Thank you, Mark - we appreciate the opportunity to serve you, and for taking the time to review!
ricardo machado
Scott Waddell at Nelon Cole is so extremely nice and helpful, extremely knowledgeable and generous with his time and information. So grateful for his help and will recommend him to anyone and everyone!
Provider response
Thank you so much for the review. We appreciate your business.
Tamara Cox
Competitive prices. Great service. Fast and professional. Marie greeted me and set up my appointments. Marcus made sure the pest control treatments happened. He supervised them himself and explained everything. Jessica answered all of my follow up questions and was a big help. I recommend them! Great group!
Provider response
We are incredibly grateful for your review, and thank you for the kind words. <br> We look forward to serving your future needs!
Cindy
Friendly service! Extremely professional and efficient. We’ve used Nelon Cole for years and have never been disappointed.
Provider response
Thank you so much, we look forward to serving you again!
David Guerra
I have been a customer of theirs for 12 years. They’ve helped me with pest control and water damage. Everyone has always been very polite very professional and work has been above board. Bobby normally does my quarterly sprayings. Jessica, and the other people in the office, are always very polite on the phone
Provider response
Thank you very much, David - we appreciate you
eileen moss
Came on time, fast, efficient, friendly, professional and tidy. Not sure what else I can say! Will and have recommended and will definitely use again. Great job .
Provider response
Thank you, Eileen - we hope to serve you again!
Kait
I recently used Nelon Cole for pest control, and I couldn’t be more satisfied with their service! From the moment I called, their team was friendly, professional, and knowledgeable. They took the time to assess the issue, explain the process, and answer all my questions. The technician arrived on time, was thorough in treating my home, and made sure I understood how to prevent future problems. I noticed a huge improvement right away, and I appreciate their follow-up to ensure everything was taken care of. If you’re looking for a reliable and effective pest control service, I highly recommend this company!
Provider response
Thank you very much for the glowing review; our technicians absolutely respect both your time and your property, and always go the extra mile to make sure you are happy!
Michele Bartlett
Such a terrible experience with this company that we wanted to leave a review to help others avoid the frustrations and loss we have been through. Had a very large french drain and rebuild project and paid a high rate to them thinking we'd get quality and good customer care but man were we disappointed. Our electrician said it was one of the messiest jobs he had seen and he could not do his electrical work to code until it was fixed. The job manager was indifferent and never sent anyone to fix it so we had to do the work ourselves so we could finish the job. They would not communicate and tell us when they were coming so we would wait on them only to have nobody show up. During the initial walk through they said they would do things and then said they couldn't or 'forgot' about it. Sent contractors and never had head person checking job progress. Took our thermostat off and never put it back on. When we did because heat off for two days, it did not work. Had to call hvac co. out and pay $600 to repair short in system. It was working fine and had just had maintenance before they messed with it. After such a difficult loss from the hurricane flooding, dealing with this company who charged us $56,000 and treated us horribly was such a hard thing. I hope this review helps someone like us looking for someone that will communicate and cares about the work when it's costing you so very much. This company is not that and I hope you can find someone better.
Provider response
Mrs. Barlett,<br><br>I apologize that you feel this way but there are many false statements and a lack of clarity in your review that may be misleading to other potential customers so allow me to clarify the situation.<br><br>You were originally quoted for $19,650.00 for us to perform a full waterproofing system in your basement. You also received a second quote for $32,680.00 that consisted of us doing the full waterproofing system in your basement as well as removing + reinstalling everything inside your finished basement as needed to perform the work.<br><br>You contacted us and decided you wanted to go with the higher quote of $32,680.00 and would like us to put everything back. Upon our arrival, it was discovered you took it upon yourself to completely gut the entire basement including the interior walls all the way up to the ceiling. The $32,680.00 quote did not include reinstalling and rebuilding your entire basement so we gave you an updated price if you would like to have that done and you decided to not have us do the rebuild and wanted to only proceed with the $19,680.00 quote for the waterproofing only.<br><br>We did the waterproofing work and we even got compliments from you on how well the guys did. Over a week later, you contacted us and said you were approved for a loan and you wanted us to rebuild the whole basement for you. We put you back on the schedule (we were booked out over a month from when you contacted us for this because we have other jobs on our schedule) and you were given a starting date and you were completely fine.<br><br>Our General Contractor comes to perform the work for your basement rebuild, and he is surprised as you have already hired your own contractors such as an electrician and a plumber for work we are supposed to be doing ourselves. When we go to pull permits on the work, we are not allowed by the county to do so because these are not our contractors doing the electrical / plumbing, these are your own contractors that you hired upon yourself without any communication with us whatsoever.<br><br>In your review, you claimed you had to miss work to meet us and let us into the basement but you work from home. Multiple times we were coming to work in your basement and you told us not to come because you had your other contractors working that day. You mentioned your electrician was complaining about our "Sloppy work" but you fail to mention how your own electrician you took upon yourself to hire did not properly set the electrical outlets before the sheetrock was to be installed. You complained that we should have set the electrical outlets beforehand but you were incorrect because we were not able to pull electrical permits all because of you hiring your own contractors to do the work we were supposed to be doing. You also mentioned a thermostat being damaged, which when we arrived (After you gutted the entire basement) your thermostat was hanging loosely by the wire. Regardless, we still out of kindness and with intent to try and please you refunded you of the expense to have the thermostat repaired. <br><br>You had a verbal agreement with with our general contractor that since you hired your own plumber and electrician we would insulate your entire basement at no additional charge instead. We insulated your basement and even after the verbal agreement went back on your word and still insisted we do the plumbing in the bathroom for the shower (which we did to appease you afterwards) <br><br>Basically the entire job was slowed down due to your own miscommunications and you being impatient and jumping the gun hiring your own subcontractors for a job we are supposed to be doing in full ourselves. Also, when speaking to your husband or yourself in person, every time you guys would say you were happy and satisfied in person only to find out as soon as we would leave you would start texting issues to our manager and leaving reviews such as the one I'm replying to before the job is even finished.
Monica Knighten
I had my first service on my home yesterday and it was a great experience. Dakota from the Polk County office was great to work with and made it feel effortless on my part! He walked me through the options and made it very simple. I look forward to a long term relationship with this company! Great service! Thanks Nelon Cole and Dakota!!
Provider response
Thank you, Monica - it is a pleasure having you as a customer.
Kenia
Tyler H is super cool and hard working man, companies need more people like him ! Keep up the good work
Provider response
Very much appreciated - thank you!
Scuba Steve
We won't be using Nelon Cole again. In response to Nelon Cole I am a real person. Paid your company real $ And got really bad results. Buyer beware. Don't spend $ here! Instead of reaching out to me this is how they respond? As your self..... Do you really want to do business with this company if this is how they treat people. ?
Provider response
Scuba Steve...isn't that the character that Adam Sadler dressed up like in the movie "Big Daddy" to get his kid to take a bath? We believe this is a fake review from a fake character.
Chelsea
We’ve had services through Nelon-Cole for a few years now and the service is amazing, unchanged and unmatched. They meet all needs and provide the services you’ve paid for and expect. Bobby & Jacob have been phenomenal in their help, responsive and are genuinely kind. The office provides great customer service as well!
Provider response
Chelsea, than you for taking the time to leave a great review - it means more to us that you know, and we look forward to serving your needs again.
Linda Ford
Nelon-Cole Pest and Moisture Control is a FANTASTIC company. I have been in the real estate industry since 1986 and have suggested Nelon-Cole to every one of my clients as my prefered pest inspection company. They are thorough, trustworthy and have great customer service.
Provider response
Linda, we appreciate you very much, and thank you for such a glowing review and recommendation. We look forward to serving you and your clients when the needs arise.
Melinda Osburn
I have had such good service from this company and Levi is the best. He does such a good job and is so respectful and helpful!!! My husband and I are very pleased with his service! Thank you for hiring such good and respectful workers!
Provider response
Melinda, we thank you for taking the time to leave such a great review, and hope to serve your future needs.
Sallie Smith
Excellent pest control and exceptional customer service. I recently had an issue with a termite treatment, and when I contacted the office, the manager made a personal visit to my house to address my concern. He was genuine and professional, and most importantly, he made sure the issue was resolved above and beyond my expectations. Having recently switched to Nelon Cole from another pest control service, I can say that this experience assured me I made the right choice. I remain confident in Nelon Cole and I highly recommend this business to anyone looking for excellent pest control from professionals you can count on.
Provider response
Sallie - thank you very much for the positive review!
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