Martin Exterminating
Verified1780 Roanoke Ave, Roanoke Rapids, NC 27870
Open 7 days, Early hours, Evening hours
About Martin Exterminating
Located at 1780 Roanoke Ave, Martin Exterminating is your trusted partner for outstanding pest control services in North Carolina and Virginia. As a family-owned business with over 50 years of experience, we specialize in termite control, rodent control, and mosquito control to ensure your property stays pest-free. Our licensed experts offer comprehensive services, from integrated pest management to innovative insulation solutions, all tailored to meet your unique needs. Whether you're searching for "pest control near me," "rodent control near me," or the "best pest control near me," Martin Exterminating offers unparalleled service and satisfaction.
Rating Breakdown
4.9
★★★★★853 reviews
Customer Reviews (29)
Jaylen was outstanding !!!
Highly recommend. If you are not pleased with something they will make it right. Reasonable pricing.
Kevin Gilbert provided our service today and not only did a great job covering the areas he normally does, but he hit troublesome spots at our request as well. On top of that, the guy is just pleasant to talk with and a gentleman. Kudos !
Response from Martin Exterminating
Thank you for your 5-star review! We’re thrilled to hear that Gabe provided you with excellent service. He’s a valuable part of our team, and we’ll be sure to pass along your kind words. We appreciate your support and look forward to assisting you again!
Ronnie McClaim did a good job with a very good attitude! Now I just pray that the companies chemicals work better this than last year!
Response from Martin Exterminating
Cherille,<br><br>Thank you for sharing your experience! We're thrilled to hear that Errick was polite, knowledgeable, and made you feel confident about the treatment and its results. It's always great when our team members go the extra mile, like taking a moment to connect with your baby boy. We appreciate your kind words and are here for any future needs. Thanks for choosing Martin Exterminating!<br><br>Best regards,<br>The Martin Exterminating Team<br>
No one showed for two scheduled appointments! Still waiting.
Jalen was Very professional friendly helpful informative
Response from Martin Exterminating
Dear Noreen Prescott, <br> <br>Thank you so much for your wonderful review! We greatly appreciate your feedback and are thrilled to hear that your experience with Martin Exterminating was characterized by professionalism, friendliness, helpfulness, and informative service. <br> <br>Providing exceptional customer service is at the core of what we do, and we're delighted that our team was able to meet your expectations in every aspect. Your satisfaction is our top priority, and we're committed to ensuring a positive and informative experience for all our valued customers. <br> <br>If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support with any pest control concerns you may have. <br> <br>Once again, thank you for choosing Martin Exterminating and for your kind words. We genuinely appreciate your support, and we look forward to serving you again in the future. <br> <br>Warm regards, <br>Kyle Thompson <br>Martin Exterminating
Showed up on time. Called to let me know he was on the way. He was very pleasant, did a great job in a very timely manor.
Response from Martin Exterminating
Thank you for your kind words, David! We're glad to hear that our team member provided timely and pleasant service.
They connected promptly after making an inquiry. Scheduling was easy and they were very professional and explained things thoroughly. They were also courteous over the phone and in person. Thank you
Once again Jalen arrived on time, discussed with me any issues and immediately began taking care of all my concerns. He is so friendly and professional. I highly recommend Martin Exterminating.
Jalen was very thorough. He talked to us and asked what we needed and he actually listened! I would give him more than five stars if I could. We would like Jalen to be our technician every month please.
very professional
This work, closing areas where rodents and other critters could gain access to the house interior, was supposed to be completed three weeks ago. It has taken multiple calls to get the job completed.
Response from Martin Exterminating
Thank you for your kind words, Barbara! We're pleased to hear that Kevin provided you with exceptional service and addressed your concerns effectively.
They seem to go out if their way to make sure you are satisfied with their service.
Jalen takes amazing care of our home. He always shows up to my house with a smile and he goes beyond the call of duty in communicating with me if there are issues to be addressed. He is a keeper.
Anthony was very thorough and knowledgeable. Also he was very courteous, and engaging.
Response from Martin Exterminating
Thank you for your kind words! It's wonderful to hear that Anthony provided you with thorough and engaging service.
Our technician, William, did an excellent job! He was professional, polite, and thorough. Very pleased!
Response from Martin Exterminating
Dear Robin Mincher, <br> <br>Thank you so much for sharing your feedback with us! We're thrilled to hear about your positive experience with Jason, our technician, and the overall service provided by Martin Exterminating. <br> <br>We take great pride in our team's professionalism and commitment to delivering exceptional service. It's wonderful to know that Jason impressed you with his thoroughness, professionalism, and polite demeanor. Your satisfaction is our utmost priority, and we're glad that we were able to address any concerns you had. <br> <br>If there's anything else we can assist you with or if you have any further areas of concern, please don't hesitate to reach out. We're here to ensure that your pest control needs are met to your complete satisfaction. <br> <br>Thank you again for your kind words and for choosing Martin Exterminating. We truly appreciate your support and look forward to serving you again in the future. <br> <br>Best regards, <br>Kyle Thompson <br>Martin Exterminating
this company charges you for services then never shows up, try calling to dispute charges and you get a virtual assistant. ive been waiting over 2 months to talk to someone.
Response from Martin Exterminating
We’re sorry to hear that you were dissatisfied with our AI Agent that handles off hours calls. If you’d like to speak with a live representative, we are available 8am-5pm Mon-Fri. All off hour messages are promptly followed up with. Unfortunately, we do not have a record of a message received from a Joshua Johnson. Perhaps your account or the message was under a different name? However, I can assure you that since you posted this review 2 hours ago, which would be 6:39am, off hours, if you called now, we would be happy to help you. If we had a message from Joshua Johnson via our AI Agent then we would reach out proactively. Thank you for your understanding. Standing by awaiting your call - 252-537-0171.
A terrible experience. I moved here 3 years ago, and the place had bugs call them, and they guaranteed within the first year, they were going to get rid of everything. 3 years later, we fired them terrible job, terrible, no experience. It is
My recent appointment for 15 September was supposed to be an inspection inside and out. I drove an hour and a half to meet with our technician. I’ve been sitting here waiting for two hours. There was never a knock on the door.
Response from Martin Exterminating
Dear Ty,<br><br>Thank you for taking the time to leave us a fantastic 5-star review! We greatly appreciate your support and positive feedback. It's customers like you who make our work truly fulfilling.<br><br>Your satisfaction is our utmost priority, and we're thrilled to hear that we were able to meet your expectations. We will continue to strive for excellence in providing top-notch service to all our valued customers.<br><br>Thank you once again for choosing us and for your kind review. We look forward to serving you again in the future.<br><br>Best regards,<br>Kyle Thompson <br>Martin Exterminating
Beware! Very unresponsive and unreliable. They make appointments and don't show up, they don't respond to inquiries at all. I have been paying extra for boathouse treatment monthly, for the past year, and have only received one treatment, last August. Read the contract, if you can actually get one. I have been requesting one to review since last August, and have yet to see it. You pay monthly, but they only treat quarterly, and only between May and October, and only then if the technician that shows up is certified to use the chemical. I was finally due a second treatment in May this year, but the technician never showed up, and when they rescheduled in June, the technician said he wasn't certified to use the chemical so all he could do was brush the webs down with a broom. There are lots better choices out there!
Response from Martin Exterminating
Hi Mike,<br>We’re very sorry—and honestly surprised—to see your review. <br>Unfortunately, we’re unable to locate your account with the limited information available here, as it only shows the name “Mike.”<br><br>At Martin Exterminating, we have a dedicated admin team and a full-time call center, and both the owner and manager personally review every piece of feedback we receive. This review is the first we’ve heard of any issue, and we take that seriously.<br><br>Please give us a call at 252-537-0171 and ask for Greg or Kyle directly. We’d truly like the chance to make things right. If your experience wasn’t up to our standards, we stand by our satisfaction guarantee, and based on what you’ve shared, we may owe you a refund and a free service.<br><br>We’d appreciate the opportunity to find your account, understand what went wrong, and ensure accountability on our end so this doesn’t happen again—for you or anyone else.<br><br>If we don’t hear from you, we regret not being able to resolve this properly, but we thank you for the feedback all the same <br><br>– Martin Exterminating
Horrible. I have bats not squirrels.
Response from Martin Exterminating
We're sorry to hear about your experience, Tony. Please reach out to us directly so we can address the issue with the bats and find a solution for you.
Martin Exterminating is not a trustworthy or reliable company to do business with. They do NOT stand by their word at upholding their contracts. This company has basically ripped me off when they damaged my washing machine, leaving me a measly $75 to replace it. I am not an appliance repair person. The ONLY repair person in this area will charge $350 for this repair. And, it seems that the overweight employee who stepped on my washing machine didn’t care if he damaged it. Martin Exterminating insisted to check in my attic for mice. The access to the attic in my house is through the ceiling above the washer/dryer closet. The technician who accessed the attic stepped on and dented the lid to the washing machine. Although the technician said that the damage would be fixed, it has not yet been fixed. This damage occurred in February and it is now April. I guess they aren’t going to fix this damage. Really disappointed…Every time I call to ask about repair, someone just takes a message. No one has gotten back to me about repair. After not receiving any response about payment to me for repair of my washing machine, I called your office yesterday. The person that I spoke with had no knowledge of any payment due to me of said repair. Who ever I spoke with on a Bradenton, Florida phone call told me that I would be sent the money for the repair (replacement) of the washing machine lid. I am not an appliance repair person. There is only one appliance repair person in this area. The estimate that I have received from him is for $350. If you would like me to forward that estimate to you, I would be glad to. Now, I see that your company is attempting to “deal” with this damage that your employee has done to my washing machine with a payment to me for $75. Wow.
Response from Martin Exterminating
Karilyn, we’re truly sorry to hear that you’re unhappy with your experience. We always aim to treat our customers and their property with care and respect, and we regret that this situation has caused frustration.<br><br>To clarify, our inspector accessed your attic using the method you approved — by standing on your washing machine, as the space wasn’t accessible by ladder. Unfortunately, during the inspection, the lid was accidentally dented. He immediately took responsibility and offered to replace it at our expense.<br><br>We ordered a replacement lid directly from the manufacturer, but unfortunately, the shipment was lost in transit — which we communicated to you promptly. At that point, you requested that we cover the cost of a third-party appliance repair person. However, the amount requested exceeded the value of the replacement part and the repair work required. The lid itself only costs $74, and our team includes professionals capable of installing it quickly and correctly at no additional charge to you.<br><br>We did send you a check to cover the cost of the lid, and we offered to install it as soon as it arrived. You declined both options, and we respect your decision, though we wish we could have resolved this more directly.<br><br>We stand by our commitment to making things right for our customers and are always ready to help when given the opportunity. While we’re disappointed that we couldn’t resolve this to your satisfaction, we appreciate your feedback and will continue working hard to deliver quality service to every customer.<br><br>— The Martin Exterminating Team<br><br>
YOU LEFT HALF THE INSULATION IN MY ATTIC. THIS IS EDITED BASED ON OWNERS RESPONSE. SQUARE FOOTAGE IN ATTIC WAS 1750 AND THEY LEFT CLOSE TO 500 LOL. YALL ARE HILARIOUS. Would never recommend them to anyone. The sales rep marks up jobs with 50-75% profit and they lie on what they say they are going to do. Even had it in writing they don't follow through on what they promise. Even lied about things that were verified as complete lies. Owner is very nice, technicians are very nice, gals in the office are very nice but they don't deliver. 0 stars for sure if I could. Not happy at all with them and would definitely never recommend them.
Response from Martin Exterminating
James,<br><br>We’re genuinely sorry to hear that you feel this way. To clarify, our sales representatives use a standardized rate card to ensure consistent and fair pricing across the board. Our pricing reflects the quality and professionalism we bring to every job. If a customer feels a service is outside their budget, they are always free to decline.<br><br>Like any industry, there are different levels of service—some people choose a Bentley, others prefer a Civic. We understand that our services may not be the right fit for everyone, and that’s okay.<br><br>Regarding your comment about unfulfilled promises—please understand that would be a violation of our agreement, which we take very seriously. In your case, we actually went above and beyond: we allowed you to exit your contract without penalty and even agreed to a significantly reduced fee for the insulation removal you specifically requested.<br><br>It’s worth noting that multiple vendors had difficulty working with you at your rental property. We communicated clearly that we could not continue the work under those conditions, as having a client directing our crew on-site can introduce liability issues and disrupt our workflow.<br><br>We do appreciate your acknowledgment that the owner and our technicians were courteous and professional—that means a lot to us.<br><br>Ultimately, we’re sorry we couldn’t meet your expectations. However, we did everything we could to be fair: we released you from your contractual obligations, avoided placing any liens or pursuing further legal remedies, and saved you both time and money.<br><br>We take pride in our reputation, and part of that means responding to reviews with honesty and transparency. You agreed to a substantial amount of work, then changed your mind midway after finding another provider. While we could have enforced the contract, we chose not to.<br><br>We wish you all the best moving forward.
I was not satisfied with end results. After numerous attempts to get problem corrected. Not satisfied. Contacted them to see what credits could be given only to get a 90.00 credit which I still haven't received. I would not recommend this business at all. Only thing I can say good is the technicians with one exception were super nice and professional. I'll miss them.
Response from Martin Exterminating
Donna, we appreciate your feedback and regret that we couldn’t meet your expectations. Our goal is always to provide the best service possible.<br><br>Regarding your $90 credit, this was issued per our satisfaction guarantee for your last chargeable pest control service in July 2024 ($85). Since significant time had passed before your cancellation, a direct refund wasn’t possible, so a check was processed and is scheduled to arrive 02/20/24 (confirmation P25021302-4870647), as communicated by our team.<br><br>Your ongoing rodent issue stems from unsealed foundation vents and a crawl space door, which we first identified in July 2024. While we provided multiple free services (which we typically do not offer due to this very reason) and some complimentary exclusion work, fully sealing these areas is necessary for complete control. A standard pest plan does not cover foundation vent replacement or crawl space door installation, as these require additional materials and labor. We offered several free alternative solutions, but the issue persists due to unsealed entry points.<br><br>Additionally, your March 2023 insulation and moisture control work was unrelated to rodent control. Our inspection at that time found no rodent activity, and a full encapsulation (which included rodent-proofing) was offered but you declined this preventative service at that time. Requesting a refund for unrelated work completed two years ago due to a later rodent issue is not reasonable.<br><br>We’ve made every effort to assist, including several free services, but without full exclusion work, no pest control company can fully resolve the issue. If you reconsider, we’d be happy to help.
I was home all day, on the 21 of January, never saw the exterminator. What time did he come and why didn’t he ring the bell.
Response from Martin Exterminating
Nathan, one of our most experienced technicians with numerous 5-star reviews and commendations, treated the exterior of your home as he has done many times before for exterior-only services when no one was home. Upon noticing your Google review, instead of contacting us directly, we reached out to you immediately. We addressed the issue, wrote up Nathan for failing to ring your doorbell, and he sincerely apologized. As a gesture of goodwill, we credited the service and offered to return.<br><br>You accepted this small oversight from your otherwise outstanding technician and mentioned you would remove the review. However, we’ve reminded you multiple times, and the review remains. As a result, we’re responding publicly to clarify the situation.
Contact Information
Phone
+1252-537-0171Address
1780 Roanoke Ave, Roanoke Rapids, NC 27870
Website
www.mybugexpert.comHours
Services
Frequently Mentioned