Superior Pest Management, LLC
Verified1812 S Ridge Ave, Kannapolis, NC 28083
Open 5 days/week
About Superior Pest Management, LLC
At Superior Pest Management, we take pride in our extensive experience and proven track record in the pest control industry. Revolutionizing pest control services in the Charlotte metro area by being the foremost authority in pest management, setting the highest standards, delivering effective solutions, with a focus on customer satisfaction. Our skilled professionals are ready to handle any pest issue, big or small, with quick and efficient service that keeps your home or business pest-free.
Rating Breakdown
4.7
★★★★★95 reviews
Customer Reviews (27)
Response from Superior Pest Management, LLC
Thank you Tracie
This company is amazing. I have had pest service with them for several years now, both at my home and a rental and I highly recommend them. They are trustworthy and knowledgeable. Ask for Ronnie, he is an amazing tech, his customer service is top notch
Response from Superior Pest Management, LLC
Thank you; Cylie for your review and your trust in recommending Superior Pest Mgmt. LLC. We appreciate your support & business at your home and rental property.
The best! So friendly and always on time. We’ve enjoyed getting to know the employees (always the same guys which we think is a huge pro) They always listen and address our concerns! Absolutely recommend!
Response from Superior Pest Management, LLC
Thank you for taking time out of your day to let others know about your experience with our company. We strive to provide our clients with “Superior” service and customer experience.
I use superior for our personal home as well as rental properties we operate. Service is top notch with Dave being very knowledgeable and tracking the latest recommendations and best practices for termite prevention. Also Suzan is very helpful in the administrative side providing support on scheduling, billing and keeping our billing straight across multiple service addresses.
Response from Superior Pest Management, LLC
Thank you Steve for your review and feedback regarding the service and administration side. We have a Superior Team and are happy to hear that you have experienced the same. Thank you again .
Response from Superior Pest Management, LLC
Thanks for the review!
Response from Superior Pest Management, LLC
Thank you for sharing
Response from Superior Pest Management, LLC
Thank You
I had these guys out to handle some wasp and yellow jackets exterminating. I’m allergic so this was time sensitive. They were here immediately and very sensitive to my situation. I felt like I was in great hands. They exceeded my expectations with their prompt extermination and vast knowledge of these insects and how they populate so quickly. I was definitely impressed. While I had them out I asked for termite inspection as well. So far so good but it doesn’t hurt to pay the extra few bucks I’d rather be on top of that issue living with so much wood than to be caught off guard. Once you have a terminate problem it’s already too late. Keep that in mind. Again thank you Superior Pest Management for an outstanding job. I won’t ever use anyone else.
Response from Superior Pest Management, LLC
Thank you so much for your kind review and for trusting Superior Pest Management with your home. We’re glad we could respond quickly and provide peace of mind, especially given the urgency of your situation.<br><br>We appreciate you mentioning the termite inspection as well — being proactive is the best protection. Your support means a lot to our team, and we look forward to serving you again whenever you need us.
Response from Superior Pest Management, LLC
Thank you
Response from Superior Pest Management, LLC
Thank you
Ronnie McConnell! He is the best technician this company has! Honest and reliable is just the tip of the iceberg! We love Ronnie!
Response from Superior Pest Management, LLC
We appreciate hearing how much you like working with Ronnie. He is part of a Superior team.
I can’t tell you how much I appreciate Ronnie! He was so knowledgeable and knew exactly how to help!! and funny, too! Thank you, Ronnie!!!!!
Response from Superior Pest Management, LLC
Ronnie is a character and we love hearing how his knowledge has been helpful to you during your service.
Great company great service 👍 great values
Response from Superior Pest Management, LLC
Thank you Tonito; we appreciate your feedback and support. <br>
We had an outstanding experience with Superior Pest Control in Kannapolis, NC, and especially with our technician Ronnie McConnell. Ronnie was professional, knowledgeable, and extremely thorough from start to finish. He took the time to explain everything clearly, answered all our questions, and made sure we felt confident about the treatment plan. You can tell he genuinely cares about doing the job right and taking care of his customers. He showed up on time, worked efficiently, and left everything clean and in order. The level of service we received was top-notch. If you’re looking for reliable, honest pest control in the Kannapolis area, I highly recommend Superior Pest Control — and ask for Ronnie McConnell!
Response from Superior Pest Management, LLC
Christiaan; we appreciate your detailed feedback! We are pleased to hear all the ways Ron has provided you with Superior service and appreciate hearing the time he has spent in building Superior customer rapport. Thank you.
Response from Superior Pest Management, LLC
Thank you
Superior is excellent! Ronnie is amazing and it's always a joy to see him show up knowing we wont find any pesky pests!
Response from Superior Pest Management, LLC
Thank you Torend; we are happy to hear Ronnie takes care of the pesky pests in your home.
Great company, and good people! Very professional.
Response from Superior Pest Management, LLC
Thank you Chris. We appreciate your review and patronage.
Nicholas does a very thorough job at our home with great focus on our outside needs due to the many woods and trees around the house. Previously we have had Ronnie and he was also very thorough.
Response from Superior Pest Management, LLC
Thank you Keith we are happy to hear Nick and Ron have provided great service on you wood lot. We appreciate your feedback. Happy Holidays
Fabulous team! We have used them for about 3 years and they are always timely, courteous and professional. Highly recommend! Nick is our technician and we couldn’t be more grateful for the great service we receive.
Response from Superior Pest Management, LLC
Thank you Madison; we are happy to hear that Nick has provided great service. We appreciate your 3 years of business and look forward to many more. Happy Holidays!
Every technician is so friendly, polite and professional. They are always prompt and do a wonderful job.
Response from Superior Pest Management, LLC
Thank you Mellissa for telling others about our “SUPERIOR” team and your experiences with them.
Jolene is rude, unprofessional and lacks in customer service skills. Services have really went down since Devon left and how Jolene spoke rudely about him shows the type of person she is and a company that i won't continue to give my business to.
Response from Superior Pest Management, LLC
Thank you for your feedback — we appreciate the opportunity to address your concerns.<br><br>As the President of Superior Pest Management LLC, I have personally investigated the phone call between you and Jolene. While I understand your frustration, I want to clarify that during inclement weather, we often use granular products that either require moisture to activate or remain effective even in up to six inches of water. Jolene explained that, due to your busy schedule, we had planned on proceeding with the service for this afternoon as you confirmed. This would have allowed us to address the interior treatment while you were on-site, and, if the weather did not permit exterior treatment, we could schedule a return visit at no additional cost — which would not require your presence and would help alleviate future scheduling concerns.<br><br>Throughout the call, Jolene remained professional. Based on our review, it appears there may have been a misunderstanding, as the tone and content of your review do not align with the interaction my office staff relayed to me. <br><br>We do understand that service expectations can vary. However, it’s important to note that our records reflect prior concerns raised with several technicians, including myself and Davon. In some cases, frustration arose when certain requests could not be met exactly as specified. While we strive to accommodate all reasonable requests, there are times when we must educate our clients on best practices for maintaining a pest-free environment — even when those recommendations may differ from the client’s initial preferences.<br><br>We recognize that this can sometimes create tension and may contribute to the perception of a team member being rude or unhelpful, even when that is not the intent.<br><br>We regret any dissatisfaction and remain committed to resolving this matter in a professional and constructive manner. Please feel free to contact me directly at 704-548-0438 to discuss further. We value your business and welcome the opportunity to work toward a solution that meets your needs while upholding our standards of service.
We have been with SPM since our first home and then kept them for our second. A total of almost 10 years. His wife or receptionist was always very short and rude as other reviews have stated. Service was spotty never consistent. Being loyal and wanting to support a family business we asked them to service our third home. They sent an email stating they choose to no longer service our family without an explanation. I find this to be very unprofessional and reading all the negative reviews I can see Im not the only one.
Response from Superior Pest Management, LLC
Thank you for taking the time to share your feedback. We truly appreciate your loyalty over the past 10 years and the trust you placed in Superior Pest Management for your first and second homes.<br><br>We sincerely apologize if our communication fell short of your expectations at any point. Providing consistent and courteous service is something we strive for, and we regret that you felt otherwise.<br><br>Regarding our decision not to continue service at your new home, it was made after careful consideration, taking into account our ability to meet your needs and provide the level of service we pride ourselves on. While we understand this decision may be disappointing, it was not made lightly and was done with the intention of ensuring both parties could maintain a positive and professional relationship.<br><br>We value our customers and are committed to providing excellent service, and we wish you all the best with your new home.
I really like the friendly, customer service
Response from Superior Pest Management, LLC
Thank you Ronald for the review. If there’s anything we can alter to get you to give us that extra STAR we are willing to listen.
Same issues as others. They give you a window of time, then show up early and only perform the outside service. The owner is incredibly rude if you say anything about their service. Would not use them again!
Response from Superior Pest Management, LLC
I am sorry to learn of your dissatisfaction with any of our services or employees. I can assure you that you did not speak with the owner. My name is David and if you would like to discuss I am open in doing so.
The owner is terribly rude and unprofessional. I have been using their services for 5 years+. In all those years, I had one grievance. It’s not the grievance that matters, it’s how it is handled. She called me back 90 days after the grievance and she is rude right at the onset of the conversation. She is so determined to be right, that she doesn’t empathize or show value to me as a loyal client. I felt unheard and unvalued. I hope no one else has to deal with her if they experience a problem with their service. I am still in shock at how I was treated. Good riddance.
Worse company I have dealt with, I rent out a few homes and wanted them treated and checked just a basic pest control appointment. Well started out ok then they missed the appointment & never called to reschedule. They tried to say they went and finished the work and spray down, but I was at the empty home the whole day and my other 2 tenants said no one showed up either. I figured just a mistake on dates, I called the office the woman was just rude told me I needed to sign a contract for quarterly appts so I asked just for a refund and I would find another place to just do a one time check and treatment & I had to contact the BBB for my refund to even come back. HORRIBLE scam.
Response from Superior Pest Management, LLC
Mrs. Sacnlon I believe you have expressed your dissatisfaction for another Superior Pest location. We don’t have any record of ever providing you with a service. Not to mention all of our service vehicles are outfitted with GPS trackers so it would be easy to show our technician me time in and out of any account they visit. We also photograph the front of serviced structures for documentation that the correct structure was treated. Lastly we do not provide onetime services (that is a service without a signed service agreement) and not collect payment at the time of service. I would ask you kindly to leave your review with the proper company or call me to discuss.
I never thought a small business would be willing to sacrifice their integrity for a dishonest customer. I am a tenant and currently have a judgement against my landlord for having to live with roaches for the past year. My landlord made an appointment off the record (20 days before the end of a year long lease!) and AFTER I brought it to her attention, she proceeded to call the office and make the appointment official. The inspector (Jose) said he found roach feces but there was no reason for him to believe there was an infestation (total contradiction) I have continued to see roaches multiple times since the inspection and have time stamped photos to prove it. As the tenant, I have had the entire past year of my life compromised and negatively affected because of this problem. I have a 2 year old and it brings me to tears thinking about how I have had to sacrifice taking pictures of him and instead have to make sure I have enough storage to take pictures of roaches!! I was able to prove infestation and negligence once and will have no problem doing it again but it baffles me as to why this company would want to lie about our situation. I have called the office multiple times to speak to the owner or a supervisor but have not received a call back. If you are a landlord and need someone to lie in your favor so you don't have to be responsible for pest control, call Superior Pest Management.
Contact Information
Phone
+1704-548-0438Address
1812 S Ridge Ave, Kannapolis, NC 28083
Website
www.charlottepest.comHours
Frequently Mentioned