About this provider in Cornelius
Expect More from Massey Services… and Get It At Massey Services, it is our priority to protect your home or business. Why Massey Services? Our commitment to excellence and money-back guarantee are just a couple of the reasons our 600,000 customers choose Massey Services. We provide residential and commercial pest…
Rating breakdown from customer reviews
4.7
69 reviews
Customer reviews for Massey Services Pest Control
Lee Moser jr
Frank was the best I would recommend to anyone!! Was a great help thanks again!
Provider response
We are pleased to hear Frank provided excellent service, Lee! We appreciate your recommendation.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Lisa Sobataka
Tom does a great job. So appreciate Massey taking care my outdoor pesty pests.
Provider response
We are grateful, Lisa! We are thrilled to hear that Tom exceeded your expectations. We value your continued trust!<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
steven johnson
Terrible experience! “Initial assessment” is carried out by a sales person who is only interested in selling a service plan. Had an issue with a nest/mites in the bathroom vent. I waited 3 days to get a service guy out who had no clue why he was there. Did not address the issue just sprayed some magic juice around the area. When I queried it they said they would send a manager out the next day. Same service tech turned up this time with a vacuum cleaner and some different special juice. Again I questioned why he wasn’t addressing the issue in the vent as opposed to just cleaning around it. He said if he could access the attic then it would be easier. Took him to the attic and he wasn’t able to do anything. Again said he would reach out to his manager but left without communication. I ended up clearing out the vent myself. I waited 2 more days then contacted customer service. They told me that a manager would be in touch. Again nothing. To my surprise I received a thank you card from the sales guy in the mail which just seemed like a slap in the face given the service I’ve received. 0/10 would not recommend. My neighbors used Massey and recommended them to me. They will also be switching after my experience
Provider response
We sincerely apologize for falling short of your expectations, Steven. We understand your frustration with the initial assessment process, the lack of proper communication from our service technician, and the multiple delays you experienced while waiting for appropriate follow-up. <br><br>A member of our Corporate Office will contact you so they can further address these concerns.<br><br>Kind regards,<br>Massey Services Customer Care
Paul Longtin
As always, a great service and great to work with them. I pay by yearly contract so I don't know for sure what I pay for individual services.
Provider response
Thank you for your wonderful feedback, Paul. We appreciate your continued trust in Massey Services yearly contract service.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
laura johnston
Very nice technician! Very polite! Always lets us know when he is coming or whether he has to reschedule.
Provider response
Thank you for the five stars, Laura! Enjoy the rest of your week and stay safe.<br><br>-Massey Services
Mark
Showed up on time for our first application, the gentleman was very informative of what he was doing, also very professional we were pleased.
Provider response
Greetings Mark,<br><br>Thank you for taking the time to leave a positive review of our services at Massey Services Pest Control! We are delighted to hear that our technician provided you with informative and professional service during your first application. <br>Please do not hesitate to contact us at (704) 946-5705 should you require any further assistance in the future. <br><br>Best regards,<br>The Massey Services <br><br>Refer Friends – Earn Rewards! <br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. <br>Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! <br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Linda Guynn
Great service, always updates when scheduled to service. The product being used is working outside and inside our home.
Provider response
We're absolutely thrilled to hear that the product is working well inside and outside your home. Thank you for sharing your experience with us.<br><br>Massey Services Customer Care<br><br> Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Yvette Bruce
Everything from the free inspection to the initial extermination visit was very thorough with friendly service. It only felt right to hire them compared to the other consults I had which were cut throat and dry. These guys took their time and actually looked for the problems and came up with a valid solution. Kudus to Raphael for being responsive on the communication and Timothy for creating a barrier around my condo to better help solve these unwanted pest!
Provider response
Ms Bruce, Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important and we strive to exceed expectations of our customers every day. We have forwarded a copy of this to our Corporate Headquarters to ensure Rafael and Timothy may receive the recognition they deserve. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful weekend.
Kris Greene
It was the best experience ever! Billy Apger visited our home and provided a detailed explanation of the pest control services he would deliver. He inquired about any concerns we had and I mentioned that spiders worry me in the spring. He informed me that he would be using a special powder designed to alleviate spiders and their webs. He thoroughly explained that Massey is a customer-oriented company, encouraging us to call the office with any concerns so they could address any issues promptly. What a truly delightful young man; his sense of company pride was very impressive! It's refreshing to see a professional who genuinely believes in their company and its services!
Provider response
Thank you for your wonderful feedback, Kris! We are thrilled to hear about your positive experience with Billy and our pest control services. Your satisfaction is our top priority!<br><br>Massey Services Customer Care<br><br> Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
MizLady
Wow Greg from the Lake Norman office did a good job on my home. He seems to always have a good attitude and I don't see bugs for a long time after he completes a job. I'm happy with the service provided by him and Massey!
Provider response
Thank you for your kind words! We appreciate your feedback. Thank you for choosing Massey Services!<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care<br><br>
Jenean Harris
Absolute worst experience I have ever had dealing with a company claiming to care. Three weeks ago I called dissatisfied with my pest control in my house. I was told a service manager would be calling. No call to date. Last week I spoke to a technician who showed up at my home to do a termite service about my concerns with pest control in my house. She said she would relay the information and someone would call me right away to get someone out. No call to date. I don't blame the technician. She was actually very nice. I called this morning upset at seeing multiple roaches this week and was told their first availability was Monday. I explained I called in 3 weeks ago and talked to the technician who came to my house and the receptionist said, oh you have to call us. I guess she wasn't listening when I said I CALLED 3 weeks ago. I contacted another company who came out today! I called Massey to cancel and to get a refund on anything I have prepaid with them. The receptionist was more than happy to remove my appointment and tell me she would call me back on how to get my refund from the prepaid services. NO CALL THUS FAR. Zero customer service with Massey. Zero care with the exception of the a couple of technicians I met over the many years I was a customer. Not sure why I stayed once they became Massey. I started with another company that was very good but Massey bought them out. And that's when the decline started! The majority of Massey's technicians didn't do a good job removing spider webs on the outside of the windows or anything. It was like they never came. Again, there were exceptions in the beginning but this company has lost it way and has totally dismissed customer service in a big way!
Provider response
Good Afternoon Jenean,<br><br>We deeply regret to hear about your unsatisfactory experience with our services. We take your feedback very seriously and sincerely apologize for the lack of communication and service you've encountered. This is not the level of care we strive to provide our valued customers. We understand your frustration with the multiple unanswered calls and the delay in addressing your pest control concerns. <br><br>We would appreciate the opportunity to make this right. We’ve escalated your concerns directly to our Corporate Office, and someone will be reaching out to you as soon as possible to discuss the matter in more detail. Our goal is to ensure that all of the issues you’ve raised are thoroughly addressed.<br><br>Once again, we apologize for the inconvenience and frustration this has caused.<br><br>Kind regards,<br>Massey Services Customer Care
l J
This has been the worst service experience ever. We’ve been with them for four years, and this year they did nothing while still charging us. After repeatedly complaining, we discovered rat infestation on our property. When we reported it, they were not able to send any help and the problem remains. I called to cancel, explaining that I still had webs and hills everywhere, despite their claims of having sent someone just a few days prior. They told me my service was already renewed and I had to pay before they would send anyone. Bottom line: avoid this company. Their service has seriously declined. Edited—- The manager / owner personally reached out and listened to my problem and issue. However since I have already switched service wasn’t much he could. He informed that if I ever come back and have issue with the service I should ask for manager and escalate the problem and give them a chance to fix it . Changing star to 2 cause of the quick response and customer service
Provider response
Good Morning,<br><br>We are deeply disappointed to hear about your unsatisfactory experience with our service. We take pride in our pest control solutions and regret that we have failed to meet your expectations. We would like to address your concerns regarding the rat infestation, additional charges, and the overall decline in service quality you've experienced. Your feedback is important to us, and we want to work towards finding a resolution.<br><br>To ensure we fully address your concerns, we’d like to follow up with you directly. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Our corporate office will reach out to you to further discuss and ensure your satisfaction moving forward.<br><br>Kind regards,<br>Massey Services Customer Care
Kim L
MASSEY Services Pest Control is the worst pest control option out there, stay far,far away if you care about your home. Monica S. the receptionist has a poor attitude and does not follow up as promised. Scott is a terrible and lazy technician who complains continiously while working about the company. The managers are non responsive. Under the new management this company has gone down hill fast. Simply put they want the customer to pay while they do not uphold their company promise.
Provider response
Thank you for your feedback, Kim. We apologize for the negative experience you've had with our service. Your comments about our team members are concerning, and we take such issues seriously. Unfortunately, we are unable to locate your account with the information provided. Could you please email us at wecare@masseyservices.com with your property address and full name, and mention this review in your email? Once we receive this information, our Corporate Office will contact you to address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. We look forward to your reply.
Donna McCain
Very friendly and knowledgeable
Provider response
Donna, thank you for your five star Google review, we appreciate it. Have a nice day!<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! <br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br>
John Nahm
All of the above. Tim is THE BEST! He’s the reason why I’m a loyal customer. What a listener!
Provider response
John, thank you for your five star Google review Massey Services appreciates it. Have a great weekend!<br><br>Refer Friends – Earn Rewards!<br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.) <br>
Skip Odom
Michael is passionate about solving our pest problems! Massey is much more effective than their competitors with household names. Five stars!!!!!
Provider response
Good afternoon, <br><br>Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that Michael was able to effectively solve your pest problems. At Massey Services Pest Control, we take pride in providing top-notch service to our customers.<br><br>If you ever need assistance in the future, please don't hesitate to reach out to us at (704) 946-5705. We are always here to help!<br><br>Best regards,<br>Massey Services<br><br>Refer Friends – Earn Rewards! <br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. <br>Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! <br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Tara Bacon
Professional. Informative.
Provider response
Tara, thank you for your five star Google review, we appreciate it. Have a nice day!<br><br>Refer Friends – Earn Rewards!<br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.) <br>
Darlene Beard
Our technician Michael was amazing! Michael addressed our issues and was very attentive. Great service!
Provider response
Darlene, thank you for your five star Google review, we appreciate it. Have a nice day!<br><br>Refer Friends – Earn Rewards!<br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.) <br>
B n B Jones
Arron, Our service technician does an amazing job. He's professional, timely, kind and always takes care of our pest control needs. Monica, The Office Manager is personal and somehow always answers the phone.
Provider response
Good morning,<br><br>Thank you so much for taking the time to share your experience with Massey Services Pest Control! We are thrilled to hear that Arron, our service technician, has been consistently meeting your expectations and providing you with excellent pest control solutions. Your kind words about his professionalism, timeliness, and helpfulness mean a lot to us.<br><br>At Massey Services, we strive to offer top-notch customer service, and we are pleased to hear that Monica, our Office Manager, has been available and personal in addressing your needs promptly. We will make sure Arron and Monica receive recognition for their outstanding efforts.<br><br>If you have any further pest control needs or questions in the future, please don't hesitate to reach out to us at (704) 946-5705. We truly appreciate your continued support and we look forward to serving you again!<br><br>Best regards,<br>Massey Services Pest Control
Bob Parsanko
Aaron Transgard was a great technician! Professional and courteous.
Provider response
Bob, thank you for your five star Google review. Have a great weekend!
hello14 g
Stuart is great kind professional. He has a good heart!!! hes good about doing wht i ask and asks questions to make sure if anything is unclear etc
Provider response
hello 14,g, Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important, and we strive to exceed expectations of our customers every day. We have forwarded a copy of this to our Corporate Headquarters to ensure Stuart may receive the recognition he deserves. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful holiday season!
yolie smolie
Stuart K is great! He is always on time and texts/calls the day before. Stuart is very courteous, professional, and does an excellent job during the quarterly service. Thank you!!
Provider response
Ms. Smolie, thank you for taking the time to share your positive experience with us. Customer satisfaction is very important, and we strive to exceed expectations of our customers every day. We have forwarded a copy of this to our Corporate Headquarters to ensure Stuart may receive the recognition he deserves. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful week.
Craig Boyd II
James P. always comes through for us!
Provider response
Hello Craig, Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important, and we strive to exceed expectations of our customers every day. We have forwarded a copy of this to our Corporate Headquarters to ensure James may receive the recognition he deserves. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful day!
Doug Rusk
Stuart takes excellent care of our property and is a pleasure to work with!
jim woodworth
Stuart, like the other members of the Massey Service Team, has always performed great work. I appreciate his pre-visit communication and his willingness to listen and adapt to our sometimes changing needs.
Provider response
Jim, thank you for your five star review. Have a nice day!
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