About this provider in Burlington
Faircloth Chimney Sweeps and Wildlife Removal is a fully licensed and insured company that is an expert in our field. When it comes to wildlife removal Burlington, we have evicted countless critters from Alamance, Randolph, and Guilford County homes and businesses effectively and efficiently. Whether bats have taken…
Rating breakdown from customer reviews
4.9
394 reviews
Customer reviews for Faircloth Chimney Sweeps and Wildlife Removal LLC
Jack Rowe
Very thorough and professional inspection and follow up. Great communication.
Charla Bennett
Faircloth Chimney Sweeps were total professionals. They were upfront about the issues we have with our chimney and gave us different options for what/how we could go about fixing it. They also guided us along the lines of knowing what was an immediate need to get taken care of and options for future repairs. I appreciated all the photos they provided us so I could actually see what they were referring to. I highly recommend them for your chimney repairs and service.
Jacob Click
Great, prompt service
Terry R
Some really nice guys. Highly recommend them. They came in left the place neat and clean. We talked about how often I should have my chimney swept. They were very thorough and it felt good knowing the condition of my chimney.
John Farrington
Very detailed and informative. Walked me through everything they were seeing and explained what it was and the steps needed to address any issues. Highly recommend.
Melanie Cook
Wonderful, honest,respectful. Great job. Very professional. Thank you, Justin !
Isabelle Apel
So knowledgeable and give simple solutions to complex problems. Highly recommend these professionals.
David Gavlinski
Faircloth was prompt, professional and competitively priced. I would recommend them for a chimney inspection to anyone in the market.
Provider response
Thank you for your business David
michael allen
Justin is great to work with. He is respectful and gets the job done quick and humane.
Provider response
Thanks
Peter Halpin
Great work! They showed up on time and got an inspection and sweep done in less than an hour. Talked to them about everything they found before they left, and the same day received a full report with images as well as an estimate for work to be done the. Worth the money, would definitely use Faircloth again for inspection or service.
Provider response
Thank you
Donald Fogleman
Our Church has had a great experience with This company, Fast response and service. We would highly recommend them to anyone in need of assisstance of this type.
Provider response
We thank you for your business and for choosing us to handle the issues at the church property.
Jonah Walton
Great experience working with Justin. They helped us with a chimney inspection and installing a chimney cap. They showed up when they said they would, did the work they said they would, and were kind and friendly the entire time. Highly recommend.
Provider response
Thank you for your business
Mary D
Squirrels in gutter - he cleaned out and repaired a section. Prompt and friendly service.
Gail Matthews
Justin was great to deal with, and he was very knowledgeable. I would definitely recommend Faircloth if you need an inspection or work done on your chimney.
Deborah Chestnutt
I had my chimney both inspected and cleaned prior to getting a new set of logs. The guys were great! On time, professional and knowledgeable! I found the price to be reasonable! I would recommend and will definitely use services again in the future.
Provider response
Thank you Deborah for your business
Ronald Williams
I had some bats removed by this contractor. They did an excellent and professional job with this. I would gladly recommend.
Provider response
Thanks
Victoria Messick (Vicky)
Update: Installation of cap went great! His recommendation was "spot on" and I would not hesitate to recommend and/or request his services in the future. Arrived on time and gave a very reasonable quote for capping our chimney. Excellent service!
Provider response
Thank you for your business
adnan nogo
Faircloth Chimney is a good family business that helps us customers get rid of unwelcome guests beneath our homes, in our case a ground hog/s. Justin and his brother together with their father are very kind, hard working people that know what are they doing. They are patient and knowledgable about their specific task and will get a job done. Highly recommended.
Provider response
Thank you for the kind words and your business.
Eric Williams
Justin and Brad were professional, courteous and expeditious. Justin provided an accurate quote as well as sound home maintenance advice. Not to mention a few details on a few local fishing holes to try!
Provider response
Thanks Eric
Arcane Mind
I called last year for a basic chimney cleaning and never heard back. This year I reached out both on their website and called again, and again never heard back. I emailed a competitor in the area who answered immediately and scheduled me an appointment only two weeks out. It seems this company must have enough business to not bother accepting mine.
Provider response
We attempt to reach every customer in a timely manner. Unfortunately we sometimes make mistakes. Seeing that you didn’t use a name in your 1 star review it’s not possible for us to investigate your claim.
Michael Ayala
Open and honest. Didn't try and oversell me on anything, and in no way pushy. Really appreciate a company that still has good values like this one!
Carla Julian
Brad came to assess problem with starlings in vents and was very through and professional. at that visit. We paid for that visit and they were going to return to put caps on the vents where starlings and bats were entering. They did not return and when I followed up to ask if they were still going to do the work, I received an angry response. I felt this was unprofessional and not what I prefer to encountered when asking for help and paying for a service.
Provider response
Unfortunately this is not how your experience with us went. Just to clarify the situation and to be transparent for others.<br>Brad was not the technician that performed this inspection. Justin was assigned this job. It was explained that material would have to be ordered and that we would be in contact as soon as it arrived. On January 4 via email it was explained that we had come down with Covid and that we would make contact once we were back at work.<br>Jan 19th after a week of inclement weather and poor road conditions we were emailed concerning your disappointment in us as a company because you had to pay for an inspection fee. You questioned whether you should contact another company. You were sent a reply (within minutes) again explaining that we had been dealing with Covid along with the inclement weather and that we were behind schedule. Due to your email expressing dissatisfaction and disappointment my reply to you was that I was sorry for the inconvenience that our sickness has caused you and that I would send you a refund via mail.<br>You then emailed me stating you were not expecting that reaction and immediately went to Google and left a negative review.<br>I was not expecting to receive emails indicating we disappointed you when I had been transparent about our illness to you.<br>Due to the nature of your emails I made the decision to refund your money in hopes that you can find another company to take care of your small project for you swiftly.
James Allen
The Faircloth crew performed a detailed chimney inspection for a house I am purchasing and responded with an extensive and thorough review of the conditions, challenges, and recommendations for future use. I felt much more confident in pursuing the contract on the house with their professional inspection and experienced recommendations. I highly recommend them for your chimney servicing and cleaning!
David Harrington
I was very pleased with the work done by Justin and Brad Faircloth on our chimney and fire place. I was satisfied with the quality of work and they left things clean when finished. I highly recommend this company.
Ray Brooks
They are quick and very good at what they do, which for me was getting rid of some squirrels that got in my attic. They made sure the job was done. Thanks guys!!
Tyler Ricketts
Had bad vibe from beginning when he said he would call me back to schedule an appointment and didn't . He came to the house unprepared (no ladders) and said he couldn't clean my chimney. He charge my wife $85 for an inspection fee and all he did was stand around with his hands in his pockets .
Provider response
Improperly installed wood stoves pose a real hazard to you and your family. It is our policy to notate any and all findings. After hearing the story from your wife on how the last company you chose made a real mess in your house trying to clean the Woodstove, It was determined that the installation should be corrected in order to properly clean and maintain safety of your home and family. Your chimney was determined unsafe and the $85.00 inspection fee covers fuel cost and insurance. We deeply apologize that we weren't able to meet your needs. As for the ladders, it's simply untrue. All of our trucks are well equipped and we believe our customer reviews reflect this.
Jane Wassén
This company made a real effort to work me into their packed schedule, so I could have my chimney inspected and cleaned before the upcoming snow storms.
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