Apex Lawn Company LLC

I was a previous client of theirs in 2022 that dropped the service due to poor performance and poor communication. Last fall, James reached out to me and let me know they were using a completely different service staff and had brought on help to organize the business better with a dedicated customer relations personnel role. So I gave them another chance. And they did a good job from fall of 2024, until recently. However since the start of summer, when I was able to reach them I was told the

Not able to do any work and finish it, not provide a predictable estimate. We asked for an invoice multiple times without any response from the business owner. After disappearing for 8 months after we "fired" him, he sent a late invoice with due payment 24 hours and threatened with sending it to collectors. In addition the bill was signed the same day he asked for money with 15% interest if not paid.. We were ok to pay for part he managed to complete, but this seems not sufficient for him. Wi

Rarely answers calls, does not respect the customer, and tests patience (apologizes for this a lot, but behaves very rudely). Did a poor job (we had to redo part of the work, at our expense), got money upfront without completing the job, and left a lot of dirt . Spoils something, sometimes arrives very late, often postpones work or just disappears for a few months while leaving his equipment in our backyard. Unable to make a reasonable estimate and invoices, often simply does not provide it and