Provider profile

Western Pest Services - Pest Control, Randolph, NJ

4.9 stars from 1,071 customer reviews · 905 NJ-10, Randolph, NJ 07869

  • 4.9 out of 5 stars
  • 1,071 customer reviews
  • Randolph, New Jersey
  • Open 6 days/week, Early hours
4.9
Rating
1,071
Reviews
Yes
Claimed
Yes
Website

About this provider in Randolph

When you’re looking for pest control in Randolph and the surrounding areas, Western Pest Services is the company you need to take care of pests quickly and effectively. Our 100% guarantee means you don’t pay until your pest issue is resolved. Our top-notch termite solutions and mosquito & tick treatments keep the…

Pests handledmicebees
Praised forfriendlypolitereliableprofessional

Rating breakdown from customer reviews

4.9

1,071 reviews

5
1,033
4
19
3
4
2
3
1
12

Customer reviews for Western Pest Services - Pest Control, Randolph, NJ

GC

ginny chiller

4mo ago

Excellent. Been a customer for years. Recommend to everyone.

Provider response

Hi, Ginny. Thanks for taking the time to share your positive experience. We truly appreciate it!

VS

v s

5mo ago

Excellent service provided by Mark today at my home. I have some pesty critters here, and he found solutions to the problem and also provided important knowledge I wasn't aware of. Thank you Mark and Western Pest! You are the best!

Provider response

Hi, V. We are thrilled to learn that you had a positive experience with us!

JC

John Casciano

5mo ago

Arthur, the service tech, was very professional and helpful. He has a very pleasant customer focus.

Provider response

Hi, John. Thank you so much for leaving us a stellar review!

DB

Doreen Bobby

5mo ago

They do an excellent job. The staff is always polite and friendly. Unlike other services.

Provider response

Hi, Doreen. Your feedback is highly appreciated. Thank you for the review!

MZ

Megan Zakresky

5mo ago

I’ve had a great experience with this pest control service. I have a membership plan, and they come out regularly on a rotating schedule to protect my home, which gives me a lot of peace of mind. Whenever pests become an issue between visits, they’re always available and quick to respond. Their customer service is excellent—friendly, professional, and reliable. It’s clear they really care about keeping my home pest-free. I highly recommend them to anyone looking for consistent and dependable pest control.

Provider response

Hi, Megan. Thanks for taking the time to share your positive experience. We truly appreciate it!

MZ

Megan Zakresky

5mo ago

I’ve had a great experience with this pest control service. I have a membership plan, and they come out regularly on a rotating schedule to protect my home, which gives me a lot of peace of mind. Whenever pests become an issue between visits, they’re always available and quick to respond. Their customer service is excellent—friendly, professional, and reliable. It’s clear they really care about keeping my home pest-free. I highly recommend them to anyone looking for consistent and dependable pest control.

Provider response

Hi, Megan. We appreciate the kind words and are glad we could provide you with a positive experience!

LP

Leslie Pessemier

5mo ago

Very good employees servicing homes. Polite, efficient, dependable and knowledgeable.

DV

diana vasquez

5mo ago

They were nice but I feel $319 for four traps, copper in just one hole out of so many and a walk outside is a bit excessive, but we’ll see how it goes🤷‍♀️

KZ

Keven Ziegler

5mo ago

It is a reliable service that give piece of mind. Outstanding service every time.

Provider response

Hi, Keven. We are thrilled to learn that you had a positive experience with us!

S

Susan

5mo ago

My technician Garrett Gayles from Western Pest Services provided excellent service yet again in exterminating carpenter bees at my home last week and this week with a follow-up service. He is always polite, courteous, neat and extraordinarily knowledgeable regarding his work. Please share my thoughts and gratitude with him.

Provider response

Hi, Susan. Thank you so much for leaving us a stellar review!

PD

Phil Dell

5mo ago

Just changed to Western. My previous service refused to treat a bees nest. Western came out the next day and eliminated my problem at a fraction of the cost of my previous provider. Western is terrific.

Provider response

Hi, Phil. Your feedback is highly appreciated. Thank you for the review!

L

LT

5mo ago

Thanks again for another great experience. We appreciate you caring for our home for the last 20 years.

Provider response

Hi, Lt. We appreciate the kind words and are glad we could provide you with a positive experience!

AF

Angela Fiala

5mo ago

Joe is the best tech ever. As first time homeowners we quickly realized over a year ago that we had mice in our attic. We signed up for the annual program with quarterly checks and Joe has just been the best guy to work with. He's super thorough and explains everything he's doing and checking for on top of being incredibly friendly. He also comes with a ton of experience and does a great job.

Provider response

Hi, Angela. Thanks for taking the time to share your positive experience. We truly appreciate it!

JW

Jorge Winter

5mo ago

Very professional

Provider response

Thank you so much for your 5-star review. We always strive for 5 stars and love to hear when we've hit the mark. Thank you for being a loyal customer.

BH

Bebe Hellem

7mo ago

A total SCAM! Technician came 2 quarters now when no one’s home (you can’t select when they’ll arrive which is another issue) so after ringing the bell he just left without spraying the outside of the home despite me paying for this on a monthly basis for a quarterly service. The company didn’t even care when I called the branch to tell them I have the tech on camera not providing service TWICE. Such poor customer service. Go elsewhere!

Provider response

Thank you for bringing this to our attention. Our customer's satisfaction is our number one priority so when we hear that we missed the mark, we take it very seriously. We have been trying to get in touch with you to discuss the matter and rectify it for you, but we have not been able to connect. Please know we are committed to making this right for you. Please call our branch directly at (973) 584-0900 so we can help!

EY

Elena Young

1y ago

There r two unauthorized transactions from them! Called them but they say they have no idea !been with them since 2021 they were excellent! It's a shame

Provider response

Thank you so much for bringing this billing error to our attention! We are so sorry this happened and we’re so glad we could get this resolved and refunded for you. Thank you for being a loyal customer – we don’t take it lightly.

KN

Kevin Nunn

1y ago

Tech was great but due to a lack of equipment he couldn’t set up traps he was only at my location a short amount of time and said that all the techs are under orders not to spend much time I would not recommend this service to anyone they used to be top notch but the last couple of years their service to the customer has plummeted if my girlfriend didn’t like the technician they would have been gone last year

Provider response

Thank you for sharing your feedback. We’re pleased to hear that you had a positive experience with our technician, but we sincerely apologize for falling short of your expectations regarding equipment availability and service time. We always aim to deliver the best possible service, and we’re disappointed that we didn’t meet that standard this time. Your feedback is invaluable, and we’re addressing these concerns promptly to make necessary improvements.<br><br>We understand how crucial customer satisfaction is, and we are reviewing our processes to ensure our technicians are better equipped to handle all situations. We truly appreciate your past support and hope to have the chance to restore your confidence in us by delivering the high-quality service you’ve come to expect from Western. Unfortunately, we have been unable to locate your account in our system (It seems like your account may be listed under a different name). Please contact Western Pest at 862-822- 5997. Joe Russo is the branch manager for the Randolph, NJ location and would very much like to speak to you to ensure we thoroughly follow up and resolve all your concerns.<br><br>If you have any further questions or concerns, please don’t hesitate to contact us directly. Rest assured; we are committed to making sure you’re fully satisfied with all aspects of our service.

MO

Mark Ochs

1y ago

Paid $50 per month to get rid of mice . 4 months later will still have mice . Asked them to come back , made an appointment and they never showed up .

Provider response

Thank you for reaching out! We’re glad we could assist with the bee issue in your attic, but we don’t have any record of a reported mouse concern at your residence. Our branch manager, Joe, has left you a voicemail; please give him a call back at your earliest convenience so we can promptly address the situation and send a technician out to help. Or reach out to us at 862-296-6748 so we can discuss your concerns and schedule a follow-up visit at your convenience. We appreciate your business and look forward to resolving this for you!

PD

Paul Di Lella

1y ago

Awful service. According to my Ring camera, the technician showed up at my house for literally one minute, spread some type of treatment and left. And I was charged $154 for the “treatment.” Plus they insist on treating for spiders and ants in January when it’s 18 degrees outside. Really?! Ridiculous and a rip off.

Provider response

Thank you for bringing this to our attention. We always strive for 5-star service and information like you provided show us where we can work to improve. We’re proud to say our branch manager was able to connect with you yesterday about this and start the work to make it right. Your satisfaction is our #1 priority and we hope you’ll give us the chance to show that to you.

MF

Michael Folger

1y ago

Did not seem to know what he was doing. I had to ask him to go to other rooms and check other traps i did not recently leave out, when a snake was insise

Provider response

Thank you for bringing this to our attention. We always strive for 5-star service and we’re sorry we missed the mark this time. We would like to make this right for you but we can’t seem to find you as a customer in our system. Please reach out to the branch at 973-584-0900 so we can rectify this situation.

CB

Christian Brena

2y ago

Hi, I hired this company to do a quarterly pest maintenance and the employee they sent to my house is walking all through my grass when i have a path with pavers to walk on. I spent a lot of money fixing my backyard and front lawn for someone to ruin it for no reason. Thank God I checked the camera this time. I wish I checked the camera the previous times.

CH

C H

3y ago

Never ever sign up with this service there is no way to cancel it. There is no one to contact, there is no way to email them. They provide nothing but the contract you sing to start the service after that no paper work is provided when you cancel service they won’t stop billing you. It’s a trap

Provider response

I apologize that you have had some concerns with our service. Unfortunately we have no record of you being a Western Pest Services customer. At Western we strive to always exceed our customers' expectations at all times. Please contact Mike Lynch, General Manager of our Morris County location, at 973.584.0900 and rest assured he will resolve any concerns.

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