Western Pest Services - Pest Control, Randolph, NJ
Verified905 NJ-10, Randolph, NJ 07869
Open 6 days/week, Early hours
About Western Pest Services - Pest Control, Randolph, NJ
When you’re looking for pest control in Randolph and the surrounding areas, Western Pest Services is the company you need to take care of pests quickly and effectively. Our 100% guarantee means you don’t pay until your pest issue is resolved. Our top-notch termite solutions and mosquito & tick treatments keep the outside of your home as comfortable as the inside. You can even choose year-round, routine seasonal pest treatments with a TotalHome Plan. Your business can also be pest-free. We provide custom pest solutions for cockroaches, bed bugs, mosquitoes, and every pest in between. We are the professional and discreet partner your business needs.
Rating Breakdown
4.9
★★★★★1,071 reviews
Customer Reviews (30)
Excellent. Been a customer for years. Recommend to everyone.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Ginny. Thanks for taking the time to share your positive experience. We truly appreciate it!
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Denise. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Excellent service provided by Mark today at my home. I have some pesty critters here, and he found solutions to the problem and also provided important knowledge I wasn't aware of. Thank you Mark and Western Pest! You are the best!
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, V. We are thrilled to learn that you had a positive experience with us!
Arthur, the service tech, was very professional and helpful. He has a very pleasant customer focus.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, John. Thank you so much for leaving us a stellar review!
They do an excellent job. The staff is always polite and friendly. Unlike other services.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Doreen. Your feedback is highly appreciated. Thank you for the review!
I’ve had a great experience with this pest control service. I have a membership plan, and they come out regularly on a rotating schedule to protect my home, which gives me a lot of peace of mind. Whenever pests become an issue between visits, they’re always available and quick to respond. Their customer service is excellent—friendly, professional, and reliable. It’s clear they really care about keeping my home pest-free. I highly recommend them to anyone looking for consistent and dependable pest control.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Megan. Thanks for taking the time to share your positive experience. We truly appreciate it!
I’ve had a great experience with this pest control service. I have a membership plan, and they come out regularly on a rotating schedule to protect my home, which gives me a lot of peace of mind. Whenever pests become an issue between visits, they’re always available and quick to respond. Their customer service is excellent—friendly, professional, and reliable. It’s clear they really care about keeping my home pest-free. I highly recommend them to anyone looking for consistent and dependable pest control.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Megan. We appreciate the kind words and are glad we could provide you with a positive experience!
Very good employees servicing homes. Polite, efficient, dependable and knowledgeable.
They were nice but I feel $319 for four traps, copper in just one hole out of so many and a walk outside is a bit excessive, but we’ll see how it goes🤷♀️
It is a reliable service that give piece of mind. Outstanding service every time.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Keven. We are thrilled to learn that you had a positive experience with us!
My technician Garrett Gayles from Western Pest Services provided excellent service yet again in exterminating carpenter bees at my home last week and this week with a follow-up service. He is always polite, courteous, neat and extraordinarily knowledgeable regarding his work. Please share my thoughts and gratitude with him.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Susan. Thank you so much for leaving us a stellar review!
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Kevin. Thank you so much for rating your experience with us so highly!
Just changed to Western. My previous service refused to treat a bees nest. Western came out the next day and eliminated my problem at a fraction of the cost of my previous provider. Western is terrific.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Phil. Your feedback is highly appreciated. Thank you for the review!
Thanks again for another great experience. We appreciate you caring for our home for the last 20 years.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Lt. We appreciate the kind words and are glad we could provide you with a positive experience!
Joe is the best tech ever. As first time homeowners we quickly realized over a year ago that we had mice in our attic. We signed up for the annual program with quarterly checks and Joe has just been the best guy to work with. He's super thorough and explains everything he's doing and checking for on top of being incredibly friendly. He also comes with a ton of experience and does a great job.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Angela. Thanks for taking the time to share your positive experience. We truly appreciate it!
Very professional
Response from Western Pest Services - Pest Control, Randolph, NJ
Thank you so much for your 5-star review. We always strive for 5 stars and love to hear when we've hit the mark. Thank you for being a loyal customer.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Ximena. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Stephen. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Sue. We appreciate the rating, and are glad we could provide you with a positive experience!
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi, Chris. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
A total SCAM! Technician came 2 quarters now when no one’s home (you can’t select when they’ll arrive which is another issue) so after ringing the bell he just left without spraying the outside of the home despite me paying for this on a monthly basis for a quarterly service. The company didn’t even care when I called the branch to tell them I have the tech on camera not providing service TWICE. Such poor customer service. Go elsewhere!
Response from Western Pest Services - Pest Control, Randolph, NJ
Thank you for bringing this to our attention. Our customer's satisfaction is our number one priority so when we hear that we missed the mark, we take it very seriously. We have been trying to get in touch with you to discuss the matter and rectify it for you, but we have not been able to connect. Please know we are committed to making this right for you. Please call our branch directly at (973) 584-0900 so we can help!
There r two unauthorized transactions from them! Called them but they say they have no idea ！been with them since 2021 they were excellent! It's a shame
Response from Western Pest Services - Pest Control, Randolph, NJ
Thank you so much for bringing this billing error to our attention! We are so sorry this happened and we’re so glad we could get this resolved and refunded for you. Thank you for being a loyal customer – we don’t take it lightly.
Tech was great but due to a lack of equipment he couldn’t set up traps he was only at my location a short amount of time and said that all the techs are under orders not to spend much time I would not recommend this service to anyone they used to be top notch but the last couple of years their service to the customer has plummeted if my girlfriend didn’t like the technician they would have been gone last year
Response from Western Pest Services - Pest Control, Randolph, NJ
Thank you for sharing your feedback. We’re pleased to hear that you had a positive experience with our technician, but we sincerely apologize for falling short of your expectations regarding equipment availability and service time. We always aim to deliver the best possible service, and we’re disappointed that we didn’t meet that standard this time. Your feedback is invaluable, and we’re addressing these concerns promptly to make necessary improvements.<br><br>We understand how crucial customer satisfaction is, and we are reviewing our processes to ensure our technicians are better equipped to handle all situations. We truly appreciate your past support and hope to have the chance to restore your confidence in us by delivering the high-quality service you’ve come to expect from Western. Unfortunately, we have been unable to locate your account in our system (It seems like your account may be listed under a different name). Please contact Western Pest at 862-822- 5997. Joe Russo is the branch manager for the Randolph, NJ location and would very much like to speak to you to ensure we thoroughly follow up and resolve all your concerns.<br><br>If you have any further questions or concerns, please don’t hesitate to contact us directly. Rest assured; we are committed to making sure you’re fully satisfied with all aspects of our service.
Response from Western Pest Services - Pest Control, Randolph, NJ
Hi Ken! Thank you for speaking with us today and confirming that you were very happy with your service and that this 1-star review was posted in error. We’ve all been there! Thank you for being a loyal customer and for trusting us to keep you safe and pest free. We don’t take it lightly.
Paid $50 per month to get rid of mice . 4 months later will still have mice . Asked them to come back , made an appointment and they never showed up .
Response from Western Pest Services - Pest Control, Randolph, NJ
Thank you for reaching out! We’re glad we could assist with the bee issue in your attic, but we don’t have any record of a reported mouse concern at your residence. Our branch manager, Joe, has left you a voicemail; please give him a call back at your earliest convenience so we can promptly address the situation and send a technician out to help. Or reach out to us at 862-296-6748 so we can discuss your concerns and schedule a follow-up visit at your convenience. We appreciate your business and look forward to resolving this for you!
Awful service. According to my Ring camera, the technician showed up at my house for literally one minute, spread some type of treatment and left. And I was charged $154 for the “treatment.” Plus they insist on treating for spiders and ants in January when it’s 18 degrees outside. Really?! Ridiculous and a rip off.
Response from Western Pest Services - Pest Control, Randolph, NJ
Thank you for bringing this to our attention. We always strive for 5-star service and information like you provided show us where we can work to improve. We’re proud to say our branch manager was able to connect with you yesterday about this and start the work to make it right. Your satisfaction is our #1 priority and we hope you’ll give us the chance to show that to you.
Did not seem to know what he was doing. I had to ask him to go to other rooms and check other traps i did not recently leave out, when a snake was insise
Response from Western Pest Services - Pest Control, Randolph, NJ
Thank you for bringing this to our attention. We always strive for 5-star service and we’re sorry we missed the mark this time. We would like to make this right for you but we can’t seem to find you as a customer in our system. Please reach out to the branch at 973-584-0900 so we can rectify this situation.
Hi, I hired this company to do a quarterly pest maintenance and the employee they sent to my house is walking all through my grass when i have a path with pavers to walk on. I spent a lot of money fixing my backyard and front lawn for someone to ruin it for no reason. Thank God I checked the camera this time. I wish I checked the camera the previous times.
Never ever sign up with this service there is no way to cancel it. There is no one to contact, there is no way to email them. They provide nothing but the contract you sing to start the service after that no paper work is provided when you cancel service they won’t stop billing you. It’s a trap
Response from Western Pest Services - Pest Control, Randolph, NJ
I apologize that you have had some concerns with our service. Unfortunately we have no record of you being a Western Pest Services customer. At Western we strive to always exceed our customers' expectations at all times. Please contact Mike Lynch, General Manager of our Morris County location, at 973.584.0900 and rest assured he will resolve any concerns.
Response from Western Pest Services - Pest Control, Randolph, NJ
We’re sorry to hear you had a negative experience! Western Pest Services always strives for excellence in both our technician treatments and our customer service. Please contact our Morris County Office directly 1-866-755-0005
Contact Information
Phone
+1862-822-5997Address
905 NJ-10, Randolph, NJ 07869
Website
www.westernpest.comHours
Services
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