Aptive Pest Control
Verified1248 Sussex Turnpike Bldg A Unit 4, Randolph, NJ 07869
Open 7 days, Early hours, Evening hours
About Aptive Pest Control
Aptive Pest Control in Randolph, NJ provides trusted residential pest control services tailored to the needs of Morris County homeowners. Our Randolph team helps protect homes from ants, spiders, cockroaches, rodents, and other common pests with customized treatment plans. We’re committed to delivering effective solutions and reliable service you can count on. Serving Randolph and surrounding areas, Aptive Pest Control is here to help create a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Rating Breakdown
4.7
★★★★★2,339 reviews
Customer Reviews (30)
Great thorough service
Response from Aptive Pest Control
It’s wonderful to know you’re satisfied with our service, jaime vitulli! Your high rating is truly appreciated, and we’re grateful to have you as part of the Aptive neighborhood!<br><br>-Alexis
Response from Aptive Pest Control
Hi Lisa, <br><br>Thank you for being a loyal part of the Aptive neighborhood! We truly appreciate your support and are so glad to have you with us. If there’s ever anything you need or any way we can assist, please don’t hesitate to reach out, we’re always here to make sure things are handled for you.<br><br>-Jasmine
He checked all around my house. I was missing a trap and he replaced it. He is such a nice guy. Love this company. I have them at my Moms house also.
Response from Aptive Pest Control
We’re thrilled to hear that your service went smoothly and left you satisfied, lori balzano! Providing professional, careful, and thorough care for every home we visit is a priority for our team, and it’s wonderful to know that the effort and attention we put into every visit made a positive impact for you. Thank you for your trust and for being a valued part of the Aptive community!<br><br>-Alexis
Wonderful. Great conversations—very informative and helpful.
Response from Aptive Pest Control
It’s wonderful to know that our team’s expertise and professionalism made such a strong impression, Ann Higgins-D'Alessandro! Providing reliable service that exceeds expectations is always our goal. Thank you for trusting Aptive to handle your pest concerns. We’re grateful to have you with us!<br><br>-Alexis
Response from Aptive Pest Control
We really appreciate you taking a moment to share this with us, LoCascio282! Your 5-star rating means a lot. Recognizing our team’s hard work keeps us motivated to deliver the best service possible. Thank you for trusting Aptive to handle your pest control needs!<br><br>-Alexis
They pay attention to my problems and take care of them. Very professional
Response from Aptive Pest Control
Hi Francine, <br><br>Thank you for sharing your experience! We’re thrilled to hear that our team listens carefully to your concerns and takes the necessary steps to address them. At Aptive, we take pride in providing professional, thorough service while making sure every customer feels heard and supported.<br><br>We truly appreciate your trust and for being part of the Aptive community. Thank you for letting us continue taking care of your home!<br><br>-Jasmine
Best service!
Response from Aptive Pest Control
We love hearing this, Dominic! Our team aims to provide the best service we possibly can every single time we're at your home, and it's wonderful to know this has made such a positive impact. Thank you for trusting Aptive to help protect your home from unwanted pests!<br><br>-Alexis
Response from Aptive Pest Control
Hi there, <br><br>Thank you so much for the 5-star rating! We truly appreciate your loyalty as a part of the Aptive family. If there’s ever anything you need, have questions about your service, or just want to check in, please don’t hesitate to reach out. We’re always here and have got this handled for you!<br><br>-Jasmine
Always a great job & courteous!!
Response from Aptive Pest Control
Hi Jacklynn,<br><br>Thank you for sharing your feedback! We’re thrilled to hear our team consistently provides courteous and thorough service. At Aptive, we take pride in making sure every detail is handled so you can feel confident your home is well cared for. We truly appreciate having you as part of the Aptive family and are always here if you need anything in the future.<br><br>-Jasmine
Response from Aptive Pest Control
We’re incredibly grateful for your 5-star feedback, Jonathan Hart! Knowing our service met your expectations is extremely rewarding, and we really appreciate your trust in Aptive to handle your pest control needs!<br><br>-Alexis
Response from Aptive Pest Control
Thank you for sharing your feedback with us, Susanne. We’d like the opportunity to review your account and ensure the correct service is provided. Please email our team at socialmedia@goaptive.com with your service address and any additional details so we can help. We hope to hear from you soon!<br><br>-Alexis
Trevaughn from Aptive was excellent with communication—he let me know ahead of time before arriving and followed all my directions on which areas to treat. If you’re considering pest control services, I definitely recommend giving Aptive a try.
Response from Aptive Pest Control
Hi Seema, <br><br>Thank you for highlighting Trevaughn’s excellent communication and attention to your specific needs. We’re thrilled to hear he made your experience smooth and personalized—that’s exactly the kind of care we aim to provide at Aptive. Your recommendation means a lot to us, and we’re grateful to have you as part of the Aptive community!<br><br>-Jasmine
Tom was great; always provides top-notch service. Went above and beyond to care for some specific issues on my property. Very professional and knowledgeable.
Response from Aptive Pest Control
Hi Jerry,<br><br>Thank you for sharing your experience! We’re thrilled to hear that Tom provided top-notch service and went above and beyond to address your specific concerns. At Aptive, we take pride in making sure every detail is handled so our customers can feel confident and worry-free. Feedback like yours reminds us that our team is delivering on that promise, and with Aptive, we’ve got this handled every step of the way.<br><br>-Jasmine
The person who came was very thorough, but I don't know how effective the medicine is because it's only the first day.
Response from Aptive Pest Control
Hi Mira,<br><br>Thank you for sharing your feedback and for choosing Aptive! We're so glad to hear our service professional was thorough during your visit. It’s totally understandable to be curious about results after just one day—some treatments do take a little time to fully kick in, but we're here to support you every step of the way. If you notice any lingering concerns or have questions, don’t hesitate to reach out. We're committed to making sure you feel confident and protected in your home!<br><br>-Jasmine
Response from Aptive Pest Control
Hi there, <br><br>Thank you so much for the 5-star rating! We truly appreciate having you as a loyal member of the Aptive family. If there’s ever anything you need or any questions about your service, don’t hesitate to reach out, we’re always here to make sure everything is handled for you.<br><br>-Jasmine
Very friendly and thorough service!
Response from Aptive Pest Control
Hi Tony, <br><br>Thank you for sharing your experience! We’re thrilled to hear that our service was both friendly and thorough. Providing attentive, reliable, and detailed care is exactly what we strive for at Aptive. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home with the same high level of service.<br><br>-Jasmine
Response from Aptive Pest Control
We’re incredibly grateful for your 5-star rating, Catherine Manino! Knowing our service met your expectations is extremely rewarding, and we thank you for choosing Aptive to handle your pest concerns with the reliable care you deserve.<br><br>-Alexis
The service provider did not do most of the are claimant snow prevented him even though the snow barely covered the ground Gave me tons of excuses when I texted him But did not come back to complete the job
Response from Aptive Pest Control
Thank you for sharing this, Raed. We understand how frustrating it can be when a service isn’t fully completed and the explanations provided didn’t meet your expectations. We appreciate you taking the time to let us know.<br><br>To help us review this situation thoroughly and ensure the service is addressed appropriately, please reach out to socialmedia@goaptive.com with your service address and any additional details you’d like to share. That will allow our team to look into the account, the service notes, and follow up to make sure your concerns are properly reviewed.<br><br>We take feedback like this seriously and appreciate the opportunity to ensure your service needs are met!<br><br>-Alexis
Not a fan of the service. They must know it’s garbage, because they lock you into a price based on a multiple year contract. The service and product are such trash I also hired a different company to handle my yard. I can’t wait for my contract to end. DONT BE FOOLED AND DONT SETTLE FOR DOOR TO DOOR DEALS. The product doesn’t deliver, and most of the techs are lazy. I have so much video footage of them doing as little as possible, as fast as possible, I don’t even bother unlocking my back gate when I know they are coming. I also had an incident where a tech broke part of my house, kicked the broken piece away to a harder to see spot, then never said anything. That being said, Aptive did tell ME to get quotes for their system, but I decided to fix the damage out of my own pocket. I had NO FAITH that they would do anything, much less the right thing, MUCH less in a timely fashion.
Response from Aptive Pest Control
Hi Matty, <br><br>Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration. At Aptive, we aim to provide thorough, professional service and clear communication, and it’s disappointing to hear that your expectations were not met.<br><br>We take incidents involving property very seriously and appreciate you letting us know. While we’re glad you were able to address the damage, we would welcome the opportunity to discuss your concerns directly to ensure your feedback is properly reviewed and considered for improvement. Please feel free to reach out to us at socialmedia@goaptive.com.<br><br>We value all of our customers and the trust they place in us, and we appreciate you giving us the chance to serve your home.<br><br>-Jasmine
If I could give them a zero .. I would. They don't come in for months. I now have dead mice in my attic. They have rescheduled my appointment twice knowing I have this problem. Can not tell you how angry I am. All I asked for was maintain my property and I am livid. I do not recommend.
Response from Aptive Pest Control
We understand how frustrating this situation must be and take concerns like this very seriously, Dalia. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so our team can review your account and follow up directly to address the issue. We appreciate you bringing this to our attention and are here to help!<br><br>-Alexis
I had an absolutely terrible experience with Aptive. A sales representative named Cameron Ritz came to my door and promised me their Pro Plan for $59.99/month. Based on his words, I agreed. However, I later discovered that the contract he had me sign was actually for $100/month. This was completely misleading and dishonest. Since then, Cameron never answers my calls, never responds, and completely disappeared after getting the signature. I have been trying for hours to reach a manager, but no one ever picks up. Customer service agents with heavily broken accents keep telling me “there’s nothing we can do,” and they simply try to brush me off. They also promised me summer-long mosquito protection, which was the main reason I signed up. That never happened. All they did was drop off a small black trap box and leave. My mosquito problem was never solved. Now I am trying to cancel, and of course, no one is helping, no one is responsible, and I have been paying almost double the price I was promised for 6–7 months without even realizing it. This company’s lack of honesty, accountability, and customer service is shocking. I strongly advise everyone to stay away from Aptive. Their sales tactics are misleading, their service is ineffective, and their support is nonexistent.
Response from Aptive Pest Control
Thank you for taking the time to share your experience with us, Ceren. We sincerely apologize for the issues you've encountered and the frustration this has caused. We take your feedback seriously and are committed to addressing these concerns. We would like to assist you further and make things right. Please reach out to socialmedia@goaptive.com with your service address or any additional details so we can follow up directly and help. <br><br>-Alexis
If you have a real problem, do not call Aptive. We had a yellow jacket nest underground and I called Aptive because they were open on a weekend and advertised that they were local. I later discovered the business is not local- they sent someone to our home that was very kind, but completely unprepared for the job (no protective gear / tools). Before leaving, he said, “I think I got the queen, but if the bees come back again call me. We keep coming back until the job is done.” This, I assumed, was what I paid for as the “one time service”- about $350 (which is reasonable if they actually complete the task). If I had known Aptive would charge again for returning, I would never have let the man leave until I was sure the bees were gone. The bees recovered within a few hours from the haphazard chemical spray inflicted upon them. Complete waste of money for incompetence. Lesson learned. I called a capable, REAL local company a week later and the problem is solved. They said they receive calls from people all the time who are hoodwinked by Aptive. Stay away.
Response from Aptive Pest Control
We’re sorry to hear about this experience, Dana. Please email socialmedia@goaptive.com with your service address and any additional details so our team can review what happened and ensure this is looked into properly. We are here to help!<br><br>-Alexis
Very lazy staff who doesn't treat pests in home. They come and leave in 3 minutes with no work done. They don't spray your complete outer boundary of your property and they don't care about your concerns at all in your front or back yard. The don't do any spider web clearing as they promise. You will have to call the customer service and explain the situation who only are about your monthly payments and keep the contract going, the next staff who comes will do the same. You are better off buying pests treatment products and spider web cleaning products from Home depot or Lowes which costs 20 times less than what you pay for them. The sales guys come knocking on your door with false promises and their only goal is to get you sign up the contract, guess what you will need to attend a live video feed where all your consent will be taken for a $199 contract break fee, even if they deliver a crappy job and even if you call their customer service they don't bother. Their target is that $199 contract break fee.
Response from Aptive Pest Control
Hi there, <br><br>Thank you for sharing your feedback. We’re very sorry to hear about your experience, as it does not reflect the level of service and care we strive to provide at Aptive. We take concerns about the thoroughness of our treatments and responsiveness to customer needs very seriously.<br><br>Please reach out to us at socialmedia@goaptive.com so we can review your account, investigate the situation, and determine the best way to make this right. Our goal is to ensure our customers feel heard, valued, and confident in the services we provide.<br><br>-Jasmine
Absolutely the worst pest control company. I got approached by a very aggressive salesperson, didn’t do my research on the company, and signed up for treatments. I had a previous company that was excellent at mosquito and tick control, but this salesperson promised better treatment and was using environmental products. The next day, we were swarming with bugs, bees, ants and tons of mosquitoes. We gave it a week and it only got worse. I cancelled immediately, but had to pay an additional $199 to cancel. My experience was terrible, they say anything to get you to sign the contract, then you are left to deal with the aftermath. DONT GET SCAMMED, go to your local pest control companies, you shouldn’t have to pay a huge cancellation fee when their service isn’t what was promised.
Response from Aptive Pest Control
Thank you for sharing your experience with us, Helene! We’re very sorry to hear that things didn’t go as expected and that your concerns were not addressed in a way that felt fair or transparent. We understand how frustrating it must be to feel this way and to deal with pest issues that persist after treatment, especially when you were promised a high level of care.<br><br>While we know this won’t change your experience, we’d appreciate the chance to look into your account and ensure your concerns are documented and reviewed. If you’re open to it, please reach out to us at socialmedia@goaptive.com. We appreciate you taking the time to share your feedback!<br><br>-Alexis
Signed contract today. Tech showed up late. Right at dark. It got dark and he then told me it was going to rain so he left. Didn’t treat. …..and it didn’t rain. Let’s see if they show up next week.
Response from Aptive Pest Control
Hi Ashlee, <br><br>Thank you for bringing this to our attention. We’re sorry to hear that your first experience with Aptive didn’t go as planned. That’s not the kind of start we aim to provide, and we completely understand your frustration. You deserve clear communication, punctual service, and a thorough treatment, especially when you've just joined the Aptive family. We’ll make sure your account is reviewed and prioritized to ensure your next visit is handled properly and on time. If you have any questions in the meantime, please don’t hesitate to reach out at socialmedia@goaptive.com. We're here to make this right and earn your trust moving forward.<br><br>-Jasmine
I did not receive the service I’m accustom to. This last treatment, the individual was here on May 14th, at 1:38pm and was done at 1:44pm. No backpack with solution. Just walked the property with a small device in had. I expect for my property to be service properly immediately or I am canceling my service and please do not send the same guy. I have video to share if requested. My April service was amazing with no issue. The agent really took his time and covered every aspect of my property.
Response from Aptive Pest Control
Hi Leslie,<br><br>Thank you for taking the time to share your feedback. We’re sorry to hear that your recent service didn’t meet the high standards you experienced in April—that’s definitely not the experience we want for any of our customers. At Aptive, we’re committed to thorough and effective pest control, and we want to make this right for you.<br><br>Please reach out to us directly at socialmedia@goaptive.com so we can review your concerns in detail and address the situation promptly. Your satisfaction matters deeply to us, and we want to ensure you feel confident in our service moving forward.<br><br>-Jasmine
Horrible experience these past three times. They have doubled charged my card additionally for a service that was already paid for. It takes 5 to 7 business days for it to be refunded and the only response you'll get is "I'm so sorry". I would highly recommend that you check your statements monthly to ensure you are paying the correct amount and would not recommend.
Response from Aptive Pest Control
Hi Stephanie,<br><br>Thank you so much for sharing your feedback. We are really sorry to hear about the issues you have experienced, and we truly understand how frustrating this must be. At Aptive, we aim to deliver a seamless and positive experience for all of our customers, and it looks like we missed the mark here. <br><br>We want to make things right, so please reach out to us directly, and we will make sure everything is sorted out. Your satisfaction is really important to us, and we are committed to resolving this quickly for you.<br><br>Thanks for your patience, and we look forward to getting this taken care of!<br><br>-Jasmine
Contact Information
Phone
+1201-397-1483Address
1248 Sussex Turnpike Bldg A Unit 4, Randolph, NJ 07869
Website
aptivepestcontrol.comHours
Services
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