Ned Stevens Gutter Cleaning

The men did a great job! We have a French drain, which is tricky, and the clean it just right!

Definitely don’t use them

Great job cleaning our gutters! Thank you Ned Stevens

Didn’t clean out down spouts. Getting sloppy with their service.

Professional and fast

They always do a great job! Very professional & hard working guys! Highly recommend them for gutter cleaning!

Kevin Frey is the best sales rep I’ve ever worked with. Ask for him and you’ll get white glove service!

I contacted Ned's home to request a downspout that had come loose from my gutter can. They assured me that they could take care of it. After a long wait with no contact, I reconnected, and they said they would send a crew. However, after inspecting the job, I was told they didn't have enough ladders to reach it that day. I connected with the main office and was told that they would have to come back out with the proper equipment to complete the work needed to reconnect the downspout after another considerable period. With no contact, I had to call back to find out if they were still coming out. Only to be notified upon my call that they could not do the job safely and that the job had been canceled. However, no contact was ever made with me to confirm or deny service. Not a good business model to leave me in limbo and I am not happy about that. No thank you very much!

I cannot speak for any of the services they provide. I want to make that clear.. But I was driving down W. Valley Highway on St. Patrick’s Day at 7:40 AM. One of the drivers Of this company was driving like a jerk very aggressively going around people in an unsafe manner tailgating you name it he was doing it …speeding. I called the company to let them know how their drivers are representing them out in the community and I got hung up on , so I figure I’m doing the public a favor by letting them know how they handle their problems internally and how they drive from job site to job site.

Always professional and efficient- very reliable service

Efficient, neat, and completed when weather permitted. One suggestion is to keep customer a little bit more informed on duration of wait time.

A++++++

They routinely do a great job cleaning my gutters and leave the site clean. They always inform me if they encounter issues I need to address. I find them very dependable.

The crews that they send are always courteous and respectful of my property.

I signed up for a seasonal plan just prior to a big snowfall and cold snap. The person I spoke with assured me that they would come as soon as the snow melted, and when it would be safe to complete the work. What do you know! We had a warm spell here in March, and literally the day after the snow was gone, I received a text (that I didn't see) that they were on the way! When I got home after work, I was annoyed that there was this brown paper yard waste bag at the curb which I had to move to the trash at the back of the house. Thinking..."Who would do something like this!!!" That of course became a huge laugh when I stepped inside and saw the Ned's door hangar that my wife had brought inside. Only later did I see the text message. The bottom line is that they showed up exactly when they said they would, and did exactly the job that they said they would do. They did it neatly, and almost invisibly. Clean gutters, bagged debris, and a door hangar where the only evidence left from the visit. A+ experience!

Great communication on contract and pricing. Prompt service provided. Every aspect met my expectations.

This gutter cleaning company put me on automatic renewal without telling me Came to my house without letting me know, clean my gutters and took money out of my bank account without my approval. Then they lied and said that they have me on tape saying I wanted that done that they would mail me the tape. Email me the tape saying that they never emailed me the tape saying that be careful using this company because once they have your charge card your debit card they’re gonna come and do your God as a second time without your approval.

Signed up for bi-yearly gutter cleaning in August and were told first cleaning would take place sometime late Nov, second cleaning in the spring. By mid-December we realized no one had cleaned our gutters so we called to find out what had happened and were told December had been very cold and they were behind on cleanings but would be sending someone out shortly. About a week later their van arrived but had to leave because they did not have the "right equipment" and then never returned. I called in January and was again told cold weather impacted service and given another date for service but no one showed up on that date either. I called a third time and they tried to schedule a date for February but at this point the cleaning was 3 months late so I have cancelled my plan and will be looking for a more reliable gutter cleaning service. They seem to be very good at selling you plans but not so good at follow through or communication.

Same issue as many recent reviews here, they come at the wrong time of year and can potentially be causing damage to the gutters. They also leave a mess, in my case debris all over my kids toys (Which they could have simply moved or asked me to move). They came for a FALL service on DECEMBER 20. A late fall service is critical for gutter maintenance. By the time they came there was snow on the ground and ice in the gutters. They clearly struggled with the cleaning and likely caused damage to my gutters. The phone support is extremely rude and unhelpful. When you finally get to a manger they are much better, but they are not the ones running the day to day services... I was convinced to try again after a HORRIBLE experience, just to be equally disappointed the very next year. They may have been great in previous years, maybe they got too popular and cut down on their operations but it seems they cannot keep up with their current business. Bad service. Unprofessional support. Go to someone else and save yourself the pain.

Workers showed up without notice placing ladders and climbing past bathroom and bedroom windows. Not even a knock on the door to ask if it was okay to proceed. That is unacceptable, especially since we asked specifically to be notified in advance. Ladders were placed against the siding with no bumpers to prevent scratching. This was my second and last try with this company.

They are very aggressive in upselling. When I called to cancel the next cleaning the rep kept convincing to stay and wasted so much of my time. Luckily, I was persistent and not swayed. When I first called to sign up and schedule, I was told that by signing up for their silver plan I would receive service the same week. 4 weeks later no one came. While I understand it’s weather permitting don’t tell me to expect service the same week to get my money. After 4 weeks, I called angrily and suddenly they were able to come 4 days! They do not clean the drains that the gutters flow into. They insist that’s it’s the standard for all gutter cleaning companies. Not in my previous experience. What’s the point of cleaning my gutters but the drains are clogged and causes a back flow? They insisted that they inspected the drain and it was not clogged but if it was they can unclog as an additional service. First off, yes it was clogged with leaves and mud. I know cause I spent an hour cleaning it myself. If I didn’t, when it rains this week that clean gutters would just flow water into my clogged drain and causes pooling and flooding in the area. The point of gutter cleaning is preventative but that drain is not part of their service! Also they charge extra to remove the debris they collect from the cleaning. I’ll just go back to using my landscapers! This a ridiculous money grabbing company that is aggressive in upselling and it’s very hard to cancel services. Plus an inaccurate report post cleaning that they inspected my drain and found no clog. They are also not cheap! Stay away.

I wish I could give 0 stars. Every time you call to speak to a rep you are upsold on additional services, and to make matters worse the phone reps are unprofessional, as is the crew who comes out to service. We made the mistake of purchasing a package for gutter cleaning (one in the Spring, one for the Fall), so we have been stuck waiting for them to come to clean our gutters. I called mid-November as most of the leaves had fallen off of the trees in my area, and was told they would be out early December. The rep told me he could not give me a time frame of when to expect anyone and asked if I would like to purchase their lawn care services (LOL!). Today is December 12th, I received a text that the crew was on their way as the truck was pulling into my driveway. The crew worked quickly, so I have no idea if the gutters on my house are actually clean. However we have a detached garage, where I was able to see the crew working. I have *on camera* one of the crew members repeatedly hacking a tool into the gutter so hard to loosen debris, that a hole was created causing water to gush out in a steady flow. Ironically, in the Spring the crew noted that this portion of the garage gutter was bent, and offered their services to repair (at an additional cost). We politely declined, as the gutter was still functional, and garage needs larger repairs we are waiting to make. Unfortunately after the crew member intentionally damaged the gutter today, we now have no choice but to make repairs. I can assure you it will certainly NOT be with this company. I am beyond words for the blatant disregard for my property in which such obvious damage inflicted by the crew was not immediately reported and instead left for me to identify. When we called to inform the rep, his reaction was "Ohhhhhh dang, thats bad", and directed us to file a claim.... We have not (and will never) use Ned Stevens for any other services, so I cannot speak to the quality of whatever else they offer, but given our experience with gutter cleaning, I will never let this company near my home. I strongly advise others to do the same. Update: Upon speaking with customer service, a crew came out to replace the gutter in a timely and organized fashion.

A crew came out to my house 2 weeks ago to do scheduled fall gutter cleaning and before they started I asked if they were going to use a ladder stabilizer so the ladder itself would not rest on the gutter themselves. They did not have the stabilizer so they said they would let the office know and send a crew with one to work on the gutters. The crew that showed up this week didn't use any ladder stabilizers and proceeded to scratch the gutters in the front and back of the house in several areas and dent the gutters in the back in two spots. Several years ago the gutters were scrapped during a cleaning and a crew needed to be called back to paint them. After that incident the customer service representative I spoke with told me that a note would be added to my account that we had painted gutters and a ladder stabilizer would be required. But that doesn't seem to be the case. When I called to put in a complaint for this latest incident I was told that I have to make a claim through email, that they then would review the claim and get back to me. The customer service rep was then quick to ask if I wanted to pay for next year's service early instead of getting it auto billed next year. So now I'm left with dented and scratch gutters (again) and have to hope that you make it right.

I contacted Ned's home to have my gutters cleaned and my front porch and roof power-washed. They charged me $446 and didn't clean the screened front porch. I called customer service, and they tried to tell me they only do the floors and don't do railings or other parts of the porch. That would be like going to a car wash that only cleaned tires. It was clear that they didn't clean the floor of the screened-in portion (see photo). I still see mold on the roof, even after 6 weeks. I also see the bones of a dead bird that were not removed during the roof power washing. I have attempted to resolve this through customer service, calling, and emailing multiple times. They initially said that they would send another crew out, but at this point, I shouldn't have to keep chasing. I want a refund.

Disappointing and very frustrating to work with. Called requesting gutter cleaning and was very aggressively sold additional services. Had to explain four times that I was only interested in a gutter cleaning. After reviewing, the salesman on the phone casually threw in that I was signed up for recurring gutter cleaning, I had to verbalize that I only wanted a one off cleaning multiple times again in response to a very aggressive sales pitch. He told me they would be out to my house in a few days. It took them three weeks to get to my house. They emailed me in the morning saying they would be there “between a few minutes to an hour” so I prepared my dog and put on a tv show for to distract my toddler. It took them two and a half hours to show up. The guys finally arrive and get to work. They leave after maybe a half hour. I go out to look around and see a HUGE mess. I’m talking dirt and mud everywhere. Many of my toddler’s outdoor toys completely ruined by being completely coated in filth from the gutters. I then climb on the smaller section of roof (the only bit I can access without a ladder) and see that they just completely missed a large section of the gutters (photo included is from after they left.) They also detached a small solar panel from my roof and just carelessly threw it off the roof into my yard. This doesn’t bother me too much as it’s the one area I can access myself, but just a cherry on top of a horrendous experience. Get a small, local business to do your home maintenance and avoid this awful overly corporate, monstrously greedy disaster of a company at all costs.

I originally had left a 3 star review about a gutter they installed that was leaking at a 90 degree inside corner. I was contacted and they offered to fix it for free if I took the negative review down. They sent a 2 man crew who scratched my gutters with their aluminum ladder, as they didn't use the ladder stabilizer which is supposed to be used so they lean the ladder on the roof and not the gutters. When I said something to them, I quickly realized they ignored what I was saying because they didn't understand a word of English. The icing on the cake was when they wiped a big blob of silicone on the roof shingle. So now I'm leaving a 1 star review because I don't think I can count on Ned Stevens to send a qualified trained crew to do a proper job. If you're going to charge on the higher side of the spectrum, then you need to give people a professional job, not charge high prices for inferior work, I can get that anywhere. Maybe this has something to do with the new ownership.