About this provider in Cranford
Superb Pest Control goes beyond the call of duty to protect your family's health and property while caring for our environment with premium professional pest control service. Family owned and operated, our highly trained and licensed pest prevention professionals and exterminators are able to treat your home for most…
Rating breakdown from customer reviews
5
117 reviews
Customer reviews for Superb Pest Control
Solange Malm
Malik is very professional
A L Turn
Very disappointed as the person that showed up was nice enough but was not from Superb and a company that they used when it was busy. This should have been specified when booking because a friend had used them and recommended Superb. I would have waited to use the right company. He didn’t really do what I really needed done as I mentioned on the phone. I needed someone to get into my attic and he didn’t have a ladder and just threw poison up there. I also needed a 1 inch hole filled n taped in the garage but he is not allowed to patch dry wall and stated he may have some “special” tape in the van but he didn’t have any and just threw poison on the shelf near the hole. He looked around the outside of the house and said no other points of entry except for the area near the base of the garage door I showed him…. He filled that with silicone and I asked about another spot an inch away but he didn’t feel it was necessary as the mice will look for the difficult entrance and not the one next to it!! I felt like he was too lazy to put in extra work and I could have easily saved $300 and bought poison and traps on my own. His answer was to place rat poison everywhere and hope it temporarily takes care of it….Once the winter comes around, I’m sure the issue will come up again. I guess that’s how they stay in business…. I have lived in my home for almost 13 years and no mice but unfortunately my neighbors house that had known mice in their yard, did major renovations and they all scrambled to the surrounding houses.
Provider response
I apologize for your inconvenience. If you did not like the service, you should've gotten by to me via text like we scheduled the appointment. I am Sam and my partner is Malik. He is the one that serviced you and is very good. As I said to you on the phone, we close small holes and anything major, like drywall, you will need a contractor becuse we are not equipped to seal those types of holes. Second, we don't have ladders in our vans because it's an insurance issue and since it was your attic, I assumed you had a way to enter it. Lastly, you paid $275 and gave the tech a $10 tip for his service that was done on March 12th. If you were not happy with him or his service, why tip? You should've reached out to me and I would've sent him back for a follow up. If you had called me with your concern a month ago, I would've returned your payment in full. All of our customers know this. There are things that we can do, and there are things that we don't do that a licensed general contractor should do. I explain it to everyone I speak to. Again, my apologies for the misunderstanding. I'm sorry it took you 6 weeks Ms Turner to reach out but this could've been been rectified had you afforded me the courtesy and gotten back to me immediately and directly.
Colleen Leonard-Nastasi
Easy to schedule, prompt & efficient!
Debbie Hurley
Provides superb service and goes above and beyond to ensure all treatments are effective. Also, the price is reasonable.
Provider response
Thank you Ms Hurley for the kind words.
Danish Qadri
Malik is excellent. He is reliable, consistent and gets results. He is willing to go above and beyond what a big company would do.
Steven Barcia
Malik was great, very friendly and informative. 100% would recommend.
Tara W
Very professional. Arrived on time. Throughly inspected and worked on the troubled areas. Already scheduled my follow up appointment. Would definitely recommend!
StMarks Plainfield
The gentlemen was very professional, and polite.
Chris Kammerer
I’ve used 4 companies and this is the most thorough company so far.
Roseann K
They came out quickly after my call. The repairman was courteous, kind & professional . Explained everything and assured me I was taken care.
Carey Diec
I couldn't be more satisfied with their services. The technician who came to my house was punctual and took the time to thoroughly inspect the affected areas. They explained the treatment plan in detail and answered all of my questions patiently. , superb pest Pest Control exceeded my expectations, and I wholeheartedly recommend them to anyone dealing with pest issues, Thank you for a job well done!
Robin K
Malik was at our house within an hour after my call. Wasps made their way into our house from our siding so it was urgent! Malik was professional and courteous. He explained the work and answered all of our questions. We saw results right away.
Provider response
Anytime you need us. Thank you.
Jillian Sarullo
Malik came the same day I called and was so thorough. We still had an issue with the ants a couple weeks after the initial treatment and he came right back to check some other areas and did a thorough inspection. He was very polite. Our experience has been great and I would definitely recommend them.
Provider response
Customer satisfaction is our highest priority. Thank you for the excellent review.
Yannet Perone
Sam was wonderful coming to us on the same day we called and taking care of the issue for us right away. He was extremely knowledgeable and very thorough explaining the entire process to us. We definitely will recommend him to friends and family and use him again , if we ever have an issue in the future.
Provider response
Hopefully, you will not need me again. Lol. Thank you for the kind words and have a safe and blessed holiday weekend.
Jonathan Raymond
Sam was incredibly informative, transparent and punctual. He was able to diagnose our issue with no judgement and gave us steps to treat the problem ourselves if it persists. He also made sure to ask about any pets and kids to make sure his treatment would be safe, something very reassuring as a father of two young children. I would highly recommend his services to anyone.
Provider response
Thank you. Have a blessed day.
Ana Garcia
Sam was great, was extremely knowledgable and informative. Performed thorough inspection on the outside and inside of our home to detect the key areas where the problem may be coming from. Sam did his work and also gave us tips on how to proceed moving forward. Would really recommend this company.
Provider response
Thank you Ana for the high praises. I'm always just a phone call away. God bless.
Liza Michele
Sam is such a personable guy. From the moment I called to schedule an appointment, he treated me like we had known each other for decades. He came on time, extensively explained how everything would work, and made sure everything would be safe for our dogs...what more could you ask for! Very professional and has been in the business for a long time, as this is a family owned and operated company. Reasonably priced and will get the job done when it is most convenient for you!
Provider response
It was my pleasure and thank you for the outstanding review. I'm here when you need me.
Derek Lieu
Sammy was super professional and also very personable. I love that it’s a small family run business which prides itself on making each customer comfortable by always sending back the same exterminator and building a relationship. He took his time explaining all the problem areas and also recommended a contractor to help seal those spots. I feel great having him in my contacts should any problems arise!
Provider response
Glad I could help. Thanks for the excellent review. I'm here when you need me.<br>Sam I Am<br>Superb Pest
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Treatment and cost guides before you call
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