Rove Pest Control

Very disappointed in the expected services. Rove was recommended by a family member so I was excited that they would perform as promised. I signed up on Friday and was given an expected service time of 2pm-6pm on the same day. No technician showed up or called. I called Saturday morning and was told that the offices were closed and we would not be serviced until some time next week. I think that this is poor customer service and a horrible first impression.

Tech had no clue what he was doing

Difficult to reach out. Had to call multiple times.

Not 24/7 also technically greenix not rove

Today's routine service visit was performed by Blayza, but it was anything but routine: 5 STARS, 10 out of 10, two thumbs up, amazing! I've been with Rove for over a year and, far and away, this was the best service encounter I've ever had. In fact, it was the best service I've ever had from any pest control company. Blayza was exhaustive and comprehensive in his pesticide coverage, and he was very knowledgeable about the products he was applying and the services offered by Rove. He even explained different preventative aspects of my service contract that I never knew I had. Throughout his visit, Blayza was very well-mannered and highly respectful of my home. I want Blayza to be the only Rove tech who services my home going forward!

JB was very accommodating and very upbeat, did a great job on the inside and outside for bugs, spiders, and rodents, always accommodating for whatever my needs are.

Very polite and thorough. Did what he was supposed to do quickly. Will recommend

Great job per usual - on time, professional, and thorough

Efficient and professional-,non intrusive just took care of perimeter of property.

Had an ant issue inside the home. Nick walked in and knew the exact issue and begin to treat immediately. He took care when walking through the home, even starting with a less common area, without me having to ask, due to us being in common area. Thanks Nick.

Great experience.

Too few door knocks. I move slow with a walker. When I got to door no one and no truck to be seen. We thought you were to spray inside??? Maybe you should knock when you first arrive. (Others do) There was no tag/note on door to even know you were here.

Blayza always does a great job of cleaning, checking and spraying our home for pests. He’s always so friendly and eager to answer and take care of any concerns we might have. Thanks Blayza!

He was very professional and he greeted me at the door and asked what we needed and made sure he met those needs. In addition he was very fast and good.

Blayza Mueller is the best. He has come to my home over the last year and a half and has always been professional and helpful. He answers all the questions quickly and is enthusiastic to help. I highly recommend rove pest control with great employees like Blayza working here.

Shout to service manager. As soon I raised a concern regarding the service, he showed up the next day and listened to my concern patiently and addressed it. Not very often many react for the feedback but he is a great guy. 4 stars because of the customer service representative and other.

Nick was very personable and seemed knowledgeable. However, once again, you sent someone who didn't have clear instructions from your office on what was required at our business. He sprayed and then thought he was done. He had no idea that we had 20 traps that needed to be dealt with. He also didn't know where they were in our facility. Is there any way you can maintain a file containing our details so that with each service call, we aren't the ones that need to guide your technicians to where the traps are placed...and that all the details we are paying for are included in his order form? I'd give Nick 5 stars, but your company only 1 star.

Came to my door today and told me my neighbor had just signed up. The kid was pretty young and you can tell it’s a commission type job and they want to keep pushing to make a sale. I talked to my neighbor and she said she never signed up despite them saying she did. But what pisses me off the most is after going to my house they went to my neighbors and told them that I signed up for a $45 a month subscription which I didn’t. Integrity is HUGE with me and I also don’t like my name being brought into lies. I also don’t require a response from you guys. I have worked sales for the past 20 years and even own 3 of my own sales companies and I know mistruth when I hear it. Sad thing is you’re teaching young kids to do this stuff and they are going to use it for the rest of their lives.

Please don't use this place. I have canceled their service twice for 2 different homes because they are liers, have an attitude and don't do the work they say they will. They were supposed to come out and check some traps at my house and said in their report they filled 4 traps. I have 5 traps. 2 in attic which they didn't even go up to check. They just looked at the others. I really hope no one else gets scammed like this. Look for a different place. This one is the worst.

The technician did not spray the nest before removing it, he cut it down then took the nest to the street in front of our house and ran it over with his truck, within two days the hornets were rebuilding the nest. So i had to spray the nest myself to kill the hornets and eliminate them. Was not satisfied with his process.

horrible customer service.... its a sham... dont fall into it... its like you are hooked for life. service is really bad... i wish i had done some research before i got into this with Rove Pest Control... i called in Dec to cancel my services as i was moving out... and i have been their customer for almost 2 years... they kept charging me, when i called to ask why was i being charged they said, " ooh we never got your request to cancel, e need 30 day notice "... i said i cancelled it over a month ago... she said we dont have any record of you calling so you better pay up. this is just horrible customer service ... i asked if i could speak to the supervisor i was told " no one is in the office at the moment" and this was 10 am... guess what, all the reviews on their site in 5 stars, when i asked them i would to add my review they said, " ooh we dont have that option, and good luck with your review". .

After Rove, came to spray for the ants outside, the floor inside of my house was moving of how many ants I had. I promptly canceled the service and company told me that I have to pay $110 cancelation fee. When I told them that I have never signed any contract. They had signature from one of their services that they made me sign on the ipad which I thought would confirm their service. Instead, they used my signature and placed it on the contract that I never seen before. Now, I have collections calling me to collect this Fraudulent amount. Stay away!!!

Rogue.... I mean Rove Pest Control is awful, in my opinion. They come to your door to sell you a $1.00 trial of their product without explaining you are comitted to a $600 contract, then when you call to inquire about the bills you received and to cancel, they are extremely unprofessional and start yelling over the phone that "you signed a contract, its not their fault you didn't read the fine print". I was never shown any fine print before signing. By the way, I saw little to no difference or a slight increase in bugs when they treated our house. Sorry to say, but this business is a scam and has a very sketchy business model. The good reviews are from friends and family. Nathaniel Kelly, one of the reviewers who gave 4 stars was our service tech with Rove. He was great, but just proving my point that the reviews are from friends, employees and family.

Called to cancel they told me to not to and they would come do a complimentary service. Then when talking to the rep to schedule(in Sept) She clarified that I wouldn’t be back on billing cycle until Dec...they charged me in Sept. After days of back and forth calls to try to clarify I was received rudely by the rep and told NO one was going to change the charge regardless of the prior conversation of no charge. Terrible customer service.

Force you to continue service unless you call them at end of your contract. I moved out of my home, 2 months later get notice they are coming out. I called to let them I don't live there but since I did not give them 30 day notice (like a utility company...their words) I still had to pay for no service preformed. This is the worst business model and company service. I will not use them in any future home and recommend everyone else not use them either. They were more interested in my $100 today then any future sales...so hope they enjoy the wopping $100.