About this provider in Novi
Griffin Pest Solutions has been providing exceptional pest control solutions to Michigan’s Lower Peninsula since 1929. Our process and attention to detail is guaranteed—no ifs, ants, or bugs! When it comes to living and working pest-free, the best choice is Griffin Pest Solutions.
Rating breakdown from customer reviews
4.1
184 reviews
Customer reviews for Griffin Pest Solutions, Inc.
Michael Thayer
If I could give 10 stars I would! The entire experience with Griffin was first rate from start to finish. They called me back immediately when I reached out for help and followed up via phone and email throughout the scheduling process. I asked that they try to arrive with a short notice and within a tight window, not expecting them to be able to pull it off and somehow they did. The gentleman that arrived was super friendly, a great communicator, and even talked me through everything on the phone after he clocked out for the day because I wasn’t able to be there the entire time. If you’re reading this review wondering if you should reach out to Griffin you can stop doing the research and just pick up the phone. You’ll be happy you did!
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
Lee Hartmann
Prompt, friendly,
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Wendy Schultz
Showed up on time, was clean, knowledgeable, polite, and friendly. Offered timely advice and didn't try to rush away after doing the treatment. Seemed to care about the results and not like he was just paid to show up. This type of service almost never exists anymore.
Provider response
Your positive review makes our day, Wendy Schultz! We look forward to serving you again soon.
Randy Whitmire
Herb was thoughtful, knowledgeable and effective. He made it clear to my wife and I that Griffin would do “whatever it takes” resolve our mole yard issues.
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
Abundance Mindset
So shady! Are you guys griffin pest, terminix, rentokil or ehrlich?? either way we didn't agree to anything with your "employee" Donald Owen's and someone needs to call us back about this!@$@
Provider response
Hi Abundance Mindset, thank you for taking the time to leave a review. We always aim to deliver a great experience and regret hearing that did not happen. We would love the opportunity to make things right. Can you contact our office and provide your account information so that we can investigate this further?
S W
Paul was thorough in his work, respectful, and very kind to talk with. We were considering cancelling our Griffin treatments because past applications were minimal. With Paul on the job we think we may keep the house perimeter service to minimize spiders, ants, etc crawling around on the deck, porch, etc.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Angela Glide
James was very courteous and took his time to clean everything up for me thank you and your staff
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Kimberly Ellicott
Griffin sprays my house every quarter. I have very few insects of any kind. If there is a problem, they come back -no charge. Highly recommend!
Provider response
Thanks for leaving a review!
Traci Bell
I have the 365 plan! They come out every 4 months to treat any insects of the season! I don’t like bugs! It gives me comfort and they are very thorough, timely and professional
Provider response
Your review makes a difference! Thank you for being a valued Griffin Pest Solutions, Inc. customer!
Julie Johnson
Five-star service from Doug! He’s professional, efficient, and consistently gets the job done right the first time. I trust him completely with any issue that pops up!
Provider response
Hi Julie Johnson, thank you for the review. We appreciate the opportunity to provide you with stellar service.
Lee Katterman
Efficient, friendly service provided
Provider response
Thank you for supporting Griffin Pest Solutions, Inc.! We're thrilled you had a great experience.
Megan Hall
The technician James was amazing easy to talk with great personality. Very appreciated of him his work and knowledge Bye bye Wasps 👋 🥳
Provider response
Megan Hall, thanks for leaving such a wonderful review. Customer experience and satisfaction are our top priorities.
Stormy P
Herb always has a smile and just all around good attitude when he comes in our store,very thorough and explains everything!..give this man a raise he def deserves it!!
Provider response
Stormy P, we're so grateful for your positive review! It means a lot to our team.
Bob
Right on time, full explanation of work to be done
Provider response
We love hearing from our satisfied customers. We look forward to continuing to provide excellent service. Thank you for being a valued customer!
John Knight
Paul from Griffin is great—professional, responsive, and easy to work with. Highly recommend!
Provider response
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
Rachel
I had dealt with James and he’s an amazing person, very through in his explanation as to what’s going on, 10/10 would recommend Griffen and James for all my pest control needs.
Provider response
Thank you for supporting us! We're thrilled you had a great experience.
Jordan Harrison
Paid for two years of service. Issue was never fixed despite calling and threatening to cancel service multiple times. Finally went through with cancellation and was charged $100 to cancel services.
Provider response
Hi Jordan Harrison, thank you for bringing this to our attention. We’re<br>sorry to hear that you've had a frustrating experience and regret that we<br>missed the mark here. Your business is important to us, and we would love the<br>opportunity to correct this. Please contact our office and provide the name on<br>your account, a phone number we can reach you at, as well as your service<br>address so our management team can look into this.
Susan Starr
The young man from Griffin came today. He was eager to inspect and asked a lot of questions. I consider this a very positive experience for his first trip to our home.
Provider response
Your positive review makes our day, Susan Starr! We look forward to serving you again soon.
William Dufek
Another excellent job
Provider response
Hi William Dufek, thank you for the review. We appreciate the opportunity to provide you with stellar service.
Parker Tracey
Here to sing the praises of Xavier from Griffin Pest Solutions. After discovering mice in my basement last week (which completely freaked me out), Xavier came out for a follow-up visit after bait had been laid. I am very creeped out by the little rodents (and admittedly a total wimp). Xavier immediately put me at ease with his chill attitude and sense of humor, answered all of my questions, and handled the situation with total confidence and professionalism. Xavier’s bravery and steady presence turned a stressful situation into something manageable. His calm and kindess gave me peace of mind. Highest praise for Xavier — I’m incredibly grateful.
Provider response
Hi Parker Tracey, thank you for taking the time to review us and for letting us know that Xavier provided exceptional service! We will be sure to let their Manager know they are doing a great job!
Robin Vangilder
very professional and does a great job. always ask about anything going on.
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
Krasce Dellen
Herbert was great. Texted me and called to verify appointment. Was on time and answered my questions after removing a hornet nest. Would do business with again!
Provider response
Hi Krasce Dellen, thanks for leaving such a wonderful review. Customer experience and satisfaction are our top priorities.
Evelyn Gardner
Really nice the guy that made my appt was amazing and Paul the technician was very sweet
Provider response
Hi Evelyn Gardner, we’re pleased to hear that Paul is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.
Dorie
James was nice, tenative to his job and arrived on time! Thank you for your hard work!
Provider response
Hi Dorie, thank you for the review. We appreciate the opportunity to provide you with stellar service.
P R
John was great this afternoon from Griffin Pest Solutions! He was very professional, knowledgeable and personable! He took care of our maintenance needs; and, he also had some great suggestions that we could do ourselves to complement his services today! Thank you, John!
Provider response
Hi, thank you for taking the time to review us and for letting us know that John provided exceptional service! We will be sure to let their Manager know they are doing a great job!
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