Modern Pest Services

I am long-term customer of Modern Pest, paying a monthly fee for triannual service for over six years. During that time, service fees increased without my explicit agreement due to automatic billing, and appointments were scheduled by the company rather than coordinated with homeowners. My regular technician, Lee, was consistently professional and thorough. * On December 31, 2025, a different technician arrived and stated he planned to complete only an exterior inspection. I requested an interio

I hesitated writing this, but the experience has been consistently disappointing and poorly managed. The system they installed amounted to only two small sensors—nothing like the advanced setup that was advertised. For a scheduled follow-up visit, I rearranged my work meetings to be home during the assigned time window. No one showed up. I was then called after the window had passed and told they were on the way. The next day, a technician arrived at my house without any prior notice while I wa

I was an Eco Pest customer and left and came back to it now being owned by Modern Pest. During my second tri-annual spray, they barely touched the outside, decided not to come inside (and see the traps they set up the first visit), and left. I called three separate times to reschedule a follow up visit as the spiders were taking over the inside and the outside. First time they schedule - it was a no call, no show. They scheduled a tech that was off that day. Second time, it was “we have no appoi