EcoShield Pest Solutions

Great service as always!!

I have yet to see any hornets, spiders or rodents since you started coming. I did have a hornet problem before I signed up with eco shield. As usual Dimetri did a great job.

Randy was excellent during my quarterly inspection. Answered all my questions and was professional and courteous

Does a great job. Very personable.

Ron did an excellent and professional job.

Update 26 Mar 24 - Jerry C did great work at my quarterly servicing, adjusting the schedule date to work around the Boston area snowstorms. He gave great advice, listened to my description of the situation, and adjusted his approach accordingly. Thanks for the expert support! Update 14 Aug 24 - The time of my quarterly servicing has come round and EcoShield delivered. I received a reminder call and text a few days out. Then a technician arrived at my door right when I was expecting him. Ken was courteous and professional, listened to my experience of the past several weeks, and told me what he’d be doing. He got right down to business and wrapped up in short order. I received a text when he was done which included an update on the restocking of my outdoor rodent unit, and a follow up email with all the details. I really appreciate a professional service provided by well-run company with clear communications. Well done, Ken and the team! Original post - My technician John was great. Prompt, professional, knowledgeable, and personable. He explained exactly what he would be doing, suggested ways to tailor the service to my property, and took care of business despite the heat of the day. He followed up after completing the work and told me what to expect in the next few days and how to get in contact with him if needed. I was very satisfied by his work and my experience overall. Highly recommend, thanks John! Update 17 Nov 25: technician Jerry completed my quarterly servicing, addressing my areas of concern directly and taking care of all the other regular services automatically; thanks!

Daniel did an amazing job. He shared in detail his findings and developed a plan to address our concerns. Great work Daniel!

Randy was very respectful and helpful!

Did a great job treating my property. Very courteous!

Robert was professional, polite and punctual.

Daniel Robledo is always professional and thorough, thank you!

Derek did an outstanding job! Thorough and efficient, he went out of his way to be sure we understood all that was required of him and his team. Awesome job!!!

Clear communication, fast and efficient.

Scott was friendly and thorough

Just had a service visit from Christopher. We spoke for about 30 seconds, he was going to do the outside and then come inside to check the inside traps. Not sure what he did on the outside, but he left without doing the inside. Can Ecoshield send a qualified tech back to do the job properly?

Scott did a great job, explaining everything he was doing and answering all my questions along the way.

While yes the service is great but I didn't see much of a difference with pests. But no where was it communicated that I would be paying a service fee for cancelling my services. They make you sign everything on the spot without ever giving you a chance to review anything. Not once did they mention I would have to pay a cancellation fee as they were soliciting their service.

The lying company My house was covered in snow so I called them to reschedule but none of them answered. When they came they did nothing but walk around the drive away. A few months ago they came to my house saying that everything was gonna be free and was gonna be covered, my kids hearing this agreed saying it will be great for our backyard. But instead we were meet with hundreds of paychecks, and when we tried to cancel it, we were told we had to pay another fee of $250. Now at first they told us we can cancel before April and have 4 services done, but when we call the company they told us we need to finish 5 services to be able to cancel. Now these acts were so intolerable, making us pay this and that and not even giving us a definitive answer! This is a horrible company with no brains to value their customers needs and feelings. The only good thing they do is to drain your wallet and time for how useless they are. They are a bunch of scammers with no life and goals. For all the people who even consider going to this company DONT they will get you to sign into this contract that you can’t get out of unless you pay. Even then they will lie straight to your face and tell you this is what they are suppose to do.

HORRIBLE CUSTOMER SERVICE Can’t believe they can lie to my face about canceling my services. At first they said that after 4 services I can cancel but now after I called, they told me I need to pay another service to be able to finished this contract that they said it was free at first. Don’t go to this company, the only they can do well is drain your hard earnings and be liars right to your face. Like what do you mean 4.8 stars when you can’t even take these customers problems seriously? Do you think you can just lie your way out and get more money out of us?

The most terrible experience ever. I agreed to first treatment and was promised by the agent that I'm not signing a contract. However, after the first treatment I was told I am committed to 3 treatments and the only way to stop the contract is to pay $250 fee. After the 3 treatments I asked to stop and then I was told that I'm actually committed to 5 treatments. In addition, they schedule appointments without any coordination just sending a message I need to be home. Rescheduling is a pain and they rarely show up when they schedule. The last 2 times I took time off work to be home, and they didn’t show up. They claim that every treatment takes 20-30min, but based on my home camera the technician was here less than 4 minutes. It is such a scam! The phone representatives are extremely unhelpful. Just saying sorry and repeat my name. I can’t wait to be detached from this unprofessional company, since this has been an extremely frustrating experience. Stay away!!

Last year, a Ecosheild saleman Jake knocked on my door to sell their pest control services. I had ants in my house, so I wanted to try out their service a couple of times to see if it's effective. At the end, he pulled out his phone and asked me to sign. I pointed out it was a two-year contract. He promised me it's just a company standard contract and I could cancel anytime by letting him know. After two services, I was still seeing ants in the house, so I cancelled future services. Since then the billing department has been calling me to pay the contract cancellation fee. I reported Jake's behavior to their customer service and sent them over my text messages with Jake. They promised a manager would call me back. So far no manager from the company has called me back on this, but the billing team kept calling. Be careful about the company's unethical sales tactics and bad customer service! The company seems to have numerous departments and there is no communication between departments. Each department only care about making their own commissions.

I called to reschedule a quarterly application owing to extreme low temperatures and almost 30” of snow surrounding my home. Sherlyn was very polite but insistent the applicator was trained to handle these conditions. This is my last quarter in my contract and I requested Ecoshield cancel renewal plans and lose my information in their database.

I’m disappointed with my experience with EcoShield. I felt pressured into a subscription I didn’t really want, and once I signed up, the service didn’t match what was promised. The technicians were friendly, but the actual pest issues were never fully resolved, even after multiple visits. What frustrated me most is that canceling the service was much harder than signing up. It felt like the company prioritized locking customers into a contract rather than delivering the level of care and results they advertised. I hope EcoShield improves how they communicate their subscription terms and focuses more on consistently providing the service customers are paying for

Extremely disappointed. This company does absolutely nothing as was promised during their sales pitch at my home, and that includes their services and costs. None of the technicians that came to my home did services that were promised or in the contract, nor did they show any professionalism or knowledge of their job or the services. Don’t waste your money or time dealing with a company that can’t be trusted, you’ll have the same pests and a lot less money. Letting everyone know the company’s response to my review is just more of the same bull we’ve already heard. What they’re calling good will was actually one of their promises, we’d never be charged for canceling early, and never received any of whatever their 3-step verification process is, so don’t believe anything they say or promise. Just found out about a class action lawsuit against them.

it all started in August when we began to see some mouse activity inside the house. Since we were already EcoShield customers, we called them and said, “We have this problem.” They said, “Okay,” and a few days later someone came over, checked the treatment areas, and asked if we wanted a more detailed inspection by an inspector. We said yes. About a week later, the inspector came, identified areas around the house, made a plan, and told us what needed to be fixed. They gave us a significant quote, and we agreed, thinking if it solves the problem, that’s fine. A week or a couple of weeks later, a team came, sealed all the holes and areas they’d identified, placed traps, and said that within about two weeks, the mice inside would be caught and the problem would be resolved because they’d blocked all entry points. However, two or three weeks passed and the problem wasn’t resolved. What’s more, the mice weren’t getting caught in the traps they placed but were getting caught in the glue traps I bought myself from outside. I told them, “Look, they’re not being caught in what you provided, but in what I placed.” I asked why I paid for this service if it wasn’t working as promised. They had said it would be solved in two to three weeks, and now a month had passed with ongoing activity. I asked them to send someone again. Another technician came, checked the attic area and some spots outside, sealed them, put down more bait boxes, and again said it would be resolved in a couple of weeks. Yet the problem persisted. Meanwhile, I kept sending photos of the captured mice to the inspector who sold us the service. Unfortunately, after they took the service fee, the initial level of attention was gone. This was disappointing. Over the past few weeks, the problem got worse, with more mouse activity inside. I even put extra traps in the attic, and some of them disappeared entirely, which made me think there might be a bigger animal. I informed them again, sent more pictures, and requested urgent service. They said they would get back to me. Last Friday, I tried to reach them and couldn’t. On Saturday, I called the call center, waited 15-20 minutes, no response. On Monday 13th of October, I reached the sales inspector who originally sold the service; he said they’d call back. When no one did, I called customer service, and they said they’d handle it as soon as possible. Now it’s WEDNESDAY 15 th, and they’re telling me the next available service is in two weeks. So not only is the problem not solved, but they’re also trying to schedule a standard appointment weeks out. I really don’t understand this level of service. If I could catch mice with my own glue traps and they can’t stop the activity even after sealing entry points, why did I pay so much money? It’s truly disappointing not to get the service I paid for.

This is a scam company. They came to my door saying that they work for my neighbor. I hired them, asked if I can cancel anytime. I was told that I can absolutely cancel anytime. Well that was a lie. Not only can you not cancel but they charge you a crazy amount if you insist on canceling. The girl kept on the phone for almonds 40 minutes trying to convince me to stay. And they never fixed the problem I was having to begin with, which is why I was canceling. I’m also convinced they buy the positive reviews