B & B Pest Control
Verified271 Western Ave #203, Lynn, MA 01904
Open 7 days, Early hours
About B & B Pest Control
B & B Pest Control has been a family owned and operated company that has been a staple in the North Shore community for over 39+ years. Our dedicated team of exterminators has over 100 years of experience and can handle any pest problem. We are licensed and certified by the Commonwealth of Massachusetts Pesticide Bureau and members of NEPMA, NPMA, Quality Pro and Green Pro.
Rating Breakdown
4.7
★★★★★385 reviews
Customer Reviews (27)
Tommy was very thorough and informative. Great customer service answered all questions and took care of business. I would highly recommend B&B. Thanks to Tommy.
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
B&B is the best! I called for mice/rats and after one visit I noticed a significant decrease in the little critters within days. DJ was so knowledgeable and informed me where every bait station was being placed as I’m very concerned pet owner. He assured me throughout the whole process that my pets would be safe and notified me where everything was. He answered all my questions (there was ALOT) with patience and care. I will definitely be calling them in the future should I need to. 10/10 recommend!! Ask for DJ!
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
We called B and B Pest Control because we were dealing with both rats and cockroaches, and Dave absolutely exceeded our expectations from start to finish. He was extremely professional, punctual, and clearly very experienced. What stood out most was how knowledgeable and informative he was—he took the time to explain what was going on, walked us through the options, and patiently answered all of my (many) questions without ever making us feel rushed or silly. Dave helped us get set up with a clear plan for rat control as well as treatment options for the cockroaches, and we immediately felt more confident and less stressed about the whole situation. It’s such a relief to know we now have someone we genuinely trust to call if anything comes up in the future. On top of all that, Dave was just a really kind, personable guy—my boyfriend and I genuinely enjoyed talking with him. Big thanks to Dave and everyone at B and B Pest Control. Highly recommend!
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
We have been using B&B for a few years now to help with our business and rental property. They have managed to turn around an infestation, keep it under control, and even bombed some yellow jackets without even being asked. We would highly recommend their services to anyone who needs reliable, knowledgeable and friendly service. A specific shoutout to Sean. He is the best!
Response from B & B Pest Control
Thanks Matthew for the wonderful review of B & B Pest Control. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
The technicians are very thorough and patient with clients. I highly recommend this company!
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
I was recommended this service and was looking forward to finally getting my newly bought condo rodent free. I spoke to someone on the phone who was very accommodating and we picked a time where I could be home to meet the technician. However, I knew the person would get there before me, so I left my lockbox information with them. The appointment message says they like to give a 30-60 minute heads up before the technician arrives, however I received a call informing me that the technician was on site. By this time, I'm 9 minutes drive away and informed the person that they are supposed to use the lockbox and gave details on where to find it. I get a call a couple minutes later from someone else repeating the technician is on site and can I let him in as soon as possible. By this time, I'm two minutes away from my condo. The technician claims he can't find the lockbox. I explain it again, and then I'm informed that he's left because he has another job to get to. I have attached a picture of the elusive lockbox that was so hard to find.
Response from B & B Pest Control
Thank you for taking the time to voice your concerns. Please reach out to us at (781) 599-4317 to further discuss your concerns. Thank you and we hope to hear from you promptly.
We called B&B for my elderly mother's home. Anthony came to her home and he had a great personality, was kind, knowledgeable, and professional. I definitely recommend B&B.
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
Highly recommend this company great job
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
Called them for wasp removal. I’ve gotta say the service and cost were GREAT. I would definitely recommend them and use them again if needed. Thank you for such great service.
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
A big thanks to Max who has come out a few times for different things in the last few weeks ! He's awesome and explains things well, and is super helpful, as is Jerry/Steve who understands that we have needed the help ASAP! Thanks to all, the Stantons !
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
These folks gave me the best surprise today..I work nights and was going to be coming off a 12 hour shift when they were scheduled to come by. However, the technician came by early and had everything done before I had even left work! Thank you guys!
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
Incredibly rude and condescending from within two minutes of being on a call with them. If that's the first impression I don't want to see where it goes from there.
Response from B & B Pest Control
We're sorry to hear your experience with us was less than amazing. Please reach out to us at (781) 599-4317 so we can understand what happened and how we can improve. We look forward to hearing from you.
My tenants had a mice issue this past winter. I HIGHLY recommend this company for their upfront honesty unlike other Pest Control Companies recommending a subscription service. I was using old bait traps and realized I needed help. They gave tenants important info about eliminating food source, sealing off entry points and setting up bait boxes. The 3 month warranty is up and they will make their next of 3 visits to assess situation. Joe was the technician, was knowledgeable and went beyond expectations.
Response from B & B Pest Control
We appreciate the five stars! Thank you for rating B & B Pest Control and have a great day.
BnB is the best! Dj was very informative and answered all my questions. He walked through the whole house to thoroughly treat me for mice and reassured me of all my worries. I will definitely be calling BnB and asking for him should I need assistance with pests again!!
Response from B & B Pest Control
Thanks a bunch for your kind words, Michael. It's reviews like this that make us at B & B Pest Control excited to come into work every day.
I had a great experience with B and B Pest Control. They were very responsive from the start and took care of a carpenter ant issue at my home efficiently and professionally. The technician Jeff was knowledgeable and explained everything clearly. I’m very happy with the service and would absolutely use them again if needed. Highly recommend!
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
Very helpful & responsive people. Techs are knowledgeable & professional. They stand by their warranty. Everyone I have come in contact with has exceeded my expectations. Highly recommend.
Response from B & B Pest Control
Thank you for your five star review. The B & B Pest Control team is delighted we could serve you so well.
Thomas Marino our technician was knowledgeable / professional. He explained all the steps in the treatment application and did a excellent job. Thomas was super nice and his expertise in the field made him a true professional. B & B Pest Control Best in the business on time excellent service with a full service guaranty as well !!!
Response from B & B Pest Control
We appreciate the five stars! Thank you for rating B & B Pest Control and have a great day.
Fantastic, professional and friendly service. I never write reviews but went out of my way for B&B
Response from B & B Pest Control
We appreciate the five stars! Thank you for rating B & B Pest Control and have a great day.
Response from B & B Pest Control
Thanks a bunch for your kind words, Elly-May. It's reviews like this that make us at B & B Pest Control excited to come into work every day.
Poor front desk! I called for a bat situation and a lady answered the call. She simply gave me a number to call and refused to answer any questions and rushed to hang up on me before I could even ask if B&B Pest Control serves my town ... Is B&B out of business already? Very disappointed.
Response from B & B Pest Control
No, we aren't out of business. Your rude and insensitive review won't put us there either. We do not service for bats at all, we never did and we don't advertise that we do. We pass along all wildlife services to a professional wildlife company. There are no questions she could have answered because she doesn't have the knowledge like the professional wildlife company does. For those reading this we recommend Baystate Wildlife. They are fantastic. You can contact Dale at dale@baystatewildlife.com.
The lady who takes the calls she’s so rude, fire her please
Response from B & B Pest Control
Hi, I would love to assist you and learn more about how we can help you. You can reach me at john@bbpest.com directly.
Would NOT recommend. After two visits that didn't change anything regarding a moderate mouse problem we had, they became completely unresponsive to 20+ calls from people in our building, despite the fact that we were still under warranty (until the 20th call, by which they had run out the warranty clock).
Response from B & B Pest Control
Hi, I am the owner. We have honored every warranty over the last 50 years. I would love to help you. I find connecting with me and discussing to be the best way to work over reviews. You can contact me at john@bbpest.com and I will gladly see how we can assist. Thanks so much.
I contacted my landlord’s management company because I have mice in my unit, and they contacted this company. The day the exterminator was supposed to go he didn’t, I called the management company, and they called them again. Supposably the exterminator went to my unit again, but without entering or doing anything they reported to my landlord that they did the job. I called management again and told them, that was a lie because I have cameras and they were not near my unit at any time. I asked management to send someone from their office along with the exterminator, since I was going to be at work, and I wanted them to be able to go inside the unit. Finally on Friday the exterminator and a guy from management went inside the unit at 9:26 am and by 9:30 am they were out. Yes! 5 minutes to inspect and treat 2 floors plus basement unit. They didn’t go to the basement or to the 2nd floor, honestly they didn’t move from my kitchen; the only thing the exterminator did was to move the bait station I bought I placed next to the stove to the corner of the cabinets. I wish I can upload the videos so you can see. I do not recommend this company!!!
Response from B & B Pest Control
I will gladly assist you. I always find talking helps more than reviews. I am the owner. You can reach me at 781-838-1451 or john@bbpest.com .
Worst customer experience ever! I wouldn’t waste your time with this company! I closed both my accounts. I would of gave no stars but you have to at least hit one to be able to post.
Response from B & B Pest Control
Hi Tiffany, sorry you've had a bad experience. I am the owner of the company. I would be happy to listen to you and hear what wrote wrong and rectify. I am at john@bbpest.com. Please send me a note. Look forward to hearing from you.
I’d give em a 0 star if it could.
Response from B & B Pest Control
Hi Yarrimar. I'm the owner. Would love to help you and learn what more about review. You can email me at info@bbpest.com or call me directly at 617-921-9837.
They were servicing a restaurant I was gonna eat at on a Sunday... lost my appetite
Response from B & B Pest Control
Why do we receive a one star review for going out and attending to a customer? Most restaurants are required by the Board of Health to have proactive pest services, which doesn't mean thet necessarily have a problem.
I had a guy out to take care of a mouse problem we have in a 3 family in Lynn just the other day the whole experience was awful I would not recommended this company to do any work and the guy that came asked if he could do the job on the side very unprofessional I would love to talk to the boss just another hack company its a shame
Response from B & B Pest Control
Hi Kristin - I am the owner of the company. I would love to chat. You can reach me at john@bbpest.com or info@bbpest.com. However, I just checked in our online database I don't have any record of your name. Please send me address and details and I will gladly talk to you and make sure your problem is taken care of.<br><br>UPDATE: We have spoken with numerous landlords in Lynn we work with and none of them can confirm this name. I also looked up the name and none exists in our database. Considering the accusations it would be great if the reviewer got back to me so I could assist but we have heard nothing. She said she would love to talk to the boss and I would love to talk to her. Still here if interested : john@bbpest.com or directly at 7818381451.<br><br>John
Contact Information
Phone
+1781-599-4317Address
271 Western Ave #203, Lynn, MA 01904
Website
bbpest.comHours
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