A1 Exterminators
Verified183 Shepard St, Lynn, MA 01902
Open 6 days/week, Early hours
About A1 Exterminators
Est. 1953, A1 Exterminators has 60+ years of pest control expertise. A1 Exterminators is a family-owned business with corporate offices in Lynn, MA and branches in Cape Cod, Western Mass. and New Hampshire. We strive to provide satisfaction through professional and reliable pest control services.
Rating Breakdown
4.7
★★★★★500 reviews
Customer Reviews (30)
This company, the absolute best.. If you call there, ask for Jason, he is the absolute best.. One of my customers properties had a mice infestation Jason had a guy out there within a days.. Even the stuff that’s out of his control like the price more than fair. Lightning fast great service thank you Jason whatever this company pays you isn’t enough, my friend
Johnny C was excellent. Friendly and thorough!
Response from A1 Exterminators
We are happy to hear Johnny C provided excellent, friendly, and thorough service. Thank you for the positive feedback!
Reasonably priced, easy to work with. Gabe & Johnny were the people I dealt with and they were awesome. They explained everything and what they were doing. What mattered the most is the end results, they are gone!
Response from A1 Exterminators
Thank you for your wonderful feedback! We're glad Gabe & Johnny provided clear explanations and achieved the results you needed.
The team does a great job of keeping our school pest free. The pricing is fair and I find the company to go above and beyond for any of our concerns.
Response from A1 Exterminators
Thank you for your review, Alan. We appreciate your trust in keeping your school pest-free and addressing your concerns.
Response from A1 Exterminators
We are elated to hear you had a positive experience with A1 Exterminators. Thank you for your support.
I have used A1 Exterminators for 7 years. I am very pleased with their service. They keep their appointments on time and Jeff is very friendly and knowledgeable. I highly recommend them
Response from A1 Exterminators
Thank you Lynn for seven years of loyalty! We appreciate your trust in our service and Jeff's dedication.
I have used this service for over 25 yrs excellent service all the time
Response from A1 Exterminators
We are honored to have served you for over 25 years. Your loyalty and trust mean everything to us.
Really like their service. I have severe rodent issues from 1-2 years.we try so many things but nothing work for us . They completely solve my redent problem and figure out from where they enter in my house . Their service is really good and staff is really friendly.
Response from A1 Exterminators
Your review is appreciated. We understand severe rodent problems are frustrating. Glad we solved your rodent issue and found their entry points.
We have a few properties needing some spraying for ants/spiders as the seasons change and these guys were awesome to deal with. Smart, flexible, friendly, very reasonable pricing, effective and reliable. Now that we’ve used them, we won’t use anyone else. A small business that delivers.
Response from A1 Exterminators
We are grateful for your trust in our ant and spider services across your properties. Thrilled you found us effective and reliable!
Very professional, friendly service. I have been using them for years and am very happy.
Response from A1 Exterminators
We are grateful for your loyalty and trust over the years, Kirsten. Your satisfaction means everything to us.
outstanding company service, and people
Response from A1 Exterminators
Your review is appreciated! Thank you for recognizing our outstanding service and team. We're honored to serve you.
Response from A1 Exterminators
We are thrilled to hear about your positive experience with A1 Exterminators. Your trust means everything to us.
They were very helpful and eliminated the wasps entirely
Response from A1 Exterminators
We are overjoyed to hear we were helpful and eliminated the wasps entirely. Thank you for trusting A1 Exterminators.
They responded quickly to fix the hornet problem I had. They were polite and fix the issue first try!!
Response from A1 Exterminators
We are thrilled to hear we quickly resolved your hornet problem on the first try. Your feedback means everything.
Response from A1 Exterminators
We are thrilled to hear from you! Your support means everything to our team at A1 Exterminators.
Johnny who has come out to the house is extremely polite, friendly and very professional. Love the fact that he ends the visit with providing a summary of what he has or hasn’t not seen!!
Response from A1 Exterminators
We are excited to hear Johnny's professionalism and friendly service made such a positive impression. His detailed summaries truly reflect our commitment.
Very good service and communication.
Response from A1 Exterminators
Thank you immensely for the 5-star rating! We sincerely value your trust in A1 Exterminators and appreciate your business.
Gregg is awesome. Always does a fantastic job!!!
Response from A1 Exterminators
We are thrilled to hear Gregg does a fantastic job! Your positive experience means everything to us.
I was disappointed I had an issue with pest. Everyone is very professional , good listeners &, kind. Inspector Matt & Gabriel were nice to deal with & wanted to take care of the issue - so I could get back to a normal house!
Response from A1 Exterminators
Hi, Marcia. Thank you so much for leaving us a stellar review! We truly appreciate you taking the time to share your experience with us. We're so glad to hear that despite your initial disappointment with the pest issue, you found our team to be professional, good listeners, and kind throughout the process. It's wonderful to know that Inspector Matt and Gabriel made such a positive impression on you and that they were able to address your concerns effectively. We understand how important it is for you to get back to enjoying your normal house, and we're pleased that Matt and Gabriel were committed to taking care of the issue for you. Your feedback about their professionalism and dedication means a great deal to us.
A1 Exterminators has been a trusted company for a long time. They perform a thorough inspection and provide us with the details and any updates that we need. We feel very well protected year-round with A1.
Response from A1 Exterminators
We greatly appreciate your trust in our thorough inspections and year-round protection. Your continued partnership means everything to us.
A1 is trying to charge me $175 for the estimate. Not explained prior to providing the estimate. I did not approve a fee for the estimate nor would I have requested on had I known!!
Response from A1 Exterminators
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience. To clarify, when you contacted us to request an inspection, we scheduled a thorough, on-site evaluation with one of our licensed professionals. This visit involved time, travel, and a detailed assessment of your property, all of which were completed as promised. Our inspection fee covers the time, expertise, and resources required to perform a thorough evaluation, and this fee is always credited toward treatment should a customer choose to proceed. While we make every effort to communicate this policy clearly, we understand there may have been some confusion in this case. <br>As a courtesy, we have waived the inspection fee.<br> <br><br>
A1 REVIEW SEPT. 22, 2025 ==================== If there were less than a one star, I would use it to explain my disatisfaction and disappointment in this company which put me through utter misery since July 18 to date. I contacted them due to horribly itchy nickle sized welts on half a dozen spots of my body. On July 17, my first A1 appointment did not happen because their employee went to the wrong adress and tried to call me to the WRONG PHONE NUMBER (which A1 gave him in THREE PLACES on the work order. On July 19 the technician showed up and, after looking at the dead bugs and a living tiny spider, told me he thought they were spiders and sprayed for such. I will spare you the details, which have beeen (and continue to be) miserable due to the fact that I had to wait over 2 weeks after the first ineffective and useless spraying, for a second, totally useless spraying. In spite of a Google WARANTY STAMP on their contract, I am told they won't honor it. To date A1 keeps telling me the bites are a dermatological problem, in spite of my consulting my dermatologist , in all 4 times and his giving me steroid shots in the bites, opining that they are bug bites and recently performing a biopsy on one of them. I am at a loss as what to do next for the continuiing several new very itchy lesions daily. I absolutely do not recommend this company for your pest problems.
Response from A1 Exterminators
Thank you for sharing your concerns. We are sorry to hear that you’ve had such a difficult experience and understand how distressing unexplained bites or skin reactions can be.<br><br>Following your initial report, our technician conducted a thorough inspection and identified spiders as the likely cause. Treatment was carried out accordingly. At the follow-up visit, no active pest activity including spiders or any other insects was found. Based on our findings, we issued a $125 refund as a gesture of goodwill.<br><br>We understand that you’ve sought medical attention and respect the opinions of your healthcare providers. However, we must respectfully state that, based on multiple inspections and lack of pest evidence, there is no indication of an ongoing pest issue in your unit.<br><br>While we are sympathetic to your situation, we believe we have taken all reasonable steps to investigate and address the matter. At this time, there is no further action we can take, as the issue does not appear to be pest-related.<br><br>We wish you the best moving forward.
I hired A1 Exterminators for a rodent issue in my 3-family home based on a friend’s recommendation. They initially quoted around $500 for traps and equipment, with $125 per follow-up visit every two months — which I agreed to. After only two visits, they stopped coming without notice. When I called to ask why, I was told I didn’t have a signed contract — something they never mentioned upfront — and that’s why the service stopped. They offered to send a technician, which I agreed to, and made sure a tenant would be there to give access. Weeks passed with no follow-up. I had to call multiple times and was repeatedly promised callbacks that never came. Eventually, a technician did an inspection, but the email I received was vague and unclear. When I asked for next steps, I was told I’d need to sign a new contract and pay another $550–$600 (plus $125 per visit) — despite having already paid a similar amount for the same service. To make matters worse, I later received a $152 bill for an estimate, which was never discussed or disclosed in advance. This entire experience was frustrating, unprofessional, and disappointing. Poor communication, inconsistent service, and surprise fees — I would not recommend A1 Exterminators to anyone.
Response from A1 Exterminators
Hi Evo,<br><br>Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with the recent service and communication, and we understand how frustrating that must have been.<br><br>We’d like to clarify that the original rodent service you received in 2024 was completed successfully under our standard terms. When you reached out again this year, we scheduled an inspection at your property. Although you weren’t available to meet in person, we proceeded with the inspection based on your request to coordinate with your tenant and then sent you a detailed proposal for continued service.<br><br>Please note that no new service was scheduled or performed after the quote was sent, as we did not receive a signed contract. Regarding the $152 inspection fee — that fee would have been fully waived had the new service plan moved forward, which we explained during the quoting process.<br><br>We do take communication seriously and regret that our follow-up did not meet your expectations. We’re always working to improve and would be happy to further review this situation with you directly. Please feel free to contact our office if you’d like to discuss options going forward.<br><br>Sincerely,<br>The A1 Exterminators Team
Scheduling was horrible and didn’t give any instructions for timing. I needed to have my cats out of the apartment as well and he changed the estimate from 2 to 4 hours. Horrible service.
Response from A1 Exterminators
We’re sorry to hear about your experience Claire and appreciate you bringing this to our attention. Clear communication around scheduling and preparation is important, and we regret that it fell short here. If you're open to it, we’d like the chance to make things right or at least learn more so we can improve. Please feel free to contact our office directly — we’re here to help.<br><br>— The A1 Exterminators Team
This company is actually pretty useless and at one point they dropped a poison cake in my yard and luckily I noticed it before I let my dog out. Recently they came by for service and reported no rat activity on the report. We actually have a huge amount of dirt that was dug for a rat tunnel in our front garden right where one of the bait boxes was and they did not notice it. What a joke.
The service has been awful, In two separate occasions, I had to take a day off for a no show. Appointment scheduling is awful, Unprofessional owner! The second appointment has four individuals working on it and the time got messed up three times. When finally scheduled between 12 and 3, I received a call at 2:45 to ask if my schedule is flexible for 3:30 and no one showed up until 4. I cancelled my service with them and I am receiving an invoice now for a service not performed. Be very careful hiring them.
Response from A1 Exterminators
I'm sorry to hear about your negative experience. This does not reflect the level of service we strive to provide. We apologize for the inconvenience caused by the missed appointments and scheduling issues. We take your feedback seriously and will use it to improve our scheduling and communication processes.<br><br>Upon reviewing your account, I found that we did indeed make an appointment, but unfortunately, no one was home when our technician arrived. In such cases, we treat the outside of the property as part of our service. You scheduled a follow-up appointment, which was regrettably delayed. I understand how frustrating this must have been, and I sincerely apologize for any inconvenience caused. I can confirm that we did not charge you for the service on the day you canceled. We have treated your house twice this year, and the invoice you received reflects those completed services.<br><br>If there's anything we can do to address your concerns or if you'd like to discuss the invoice further, please contact us directly. We appreciate your feedback and will work to ensure a better experience for our customers in the future. To email us: https://www.a1exterminators.com/contact/
Save your money. All they do is set traps that don’t work. I was hoping they would patch holes or block entry points, but nope. When I called them back they said they don’t do return visits for condos. Won’t be giving them any money ever again.
Response from A1 Exterminators
Dear Felipe,<br><br>We are sorry to hear about your experience and appreciate you taking the time to provide feedback. We strive to provide effective pest control solutions, and we regret that your expectations were not met.<br><br>Upon reviewing our records, we see that we serviced your (single) unit in May 2023 without a warranty, we offered a complimentary retreat in June 2023, which you cancelled after stating the issue was resolved. We understand your frustration, and we apologize for any inconvenience this may have caused.<br><br>Regarding your concern about patching holes or blocking entry points, we would like to clarify that our service primarily focuses on the removal and prevention of pests through targeted treatments. We do not typically offer return visits unless it is part of a warranty agreement, which was not the case for your service.<br><br>We value your feedback and would like to learn more about your specific situation to see if there is anything else we can do to address your concerns. Please feel free to reach out to us directly at info@a1exterminators.com. <br><br>Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.<br><br>Sincerely,<br>A1 Exterminators<br>183 Shepard Street<br>Lynn, MA 01902<br>www.a1exterminators.com
We signed-up for exterior service this year in September. For the first time in 7 years, we have rats on our property. Once the rats appeared, A1 was nowhere to be found and their phones go unanswered during business hours on a daily basis. A1 techs are not communicative no matter how many notes I ask the phone agent to put on the account for the tech. I’ve had experiences where I explain things to an agent, the agent is dismissive and annoyed, and then the tech doesn’t even show up at the scheduled time. And, that’s when they answer the phone. Typically it’s 5-6 calls per day to get someone to answer the phone. I do not recommend. Shop around and check with the firms to understand how they handle customer service and follow-up.
Response from A1 Exterminators
Dear Richard,<br><br>We sincerely apologize for the delay in responding to your concerns. Your feedback is incredibly important to us, and we regret any frustration or inconvenience you've experienced.<br><br>I'm truly sorry to hear about the challenges you've encountered with our service. Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations.<br><br>We understand the urgency of addressing pest issues promptly, and it's concerning to hear that our response time has not been satisfactory. We take your concerns seriously and will investigate the issues you've raised with our communication and scheduling processes to ensure that they are addressed promptly and effectively.<br><br>Please know that we are committed to resolving this matter and regaining your trust. Your experience does not reflect the level of service we strive to provide, and we are dedicated to making improvements to prevent similar situations from occurring in the future.<br><br>If you would be willing to provide additional details or discuss your concerns further, please don't hesitate to reach out to us directly at 781-236-6278. We value your feedback and the opportunity to make things right.<br><br>Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to address these issues.<br><br>Warm regards,<br>Jim Duncan<br>A1 Exterminators Team
I called today regarding an urgent fly infestation looking for same day service. 1st call to customer service ended with a disconnect. The 2nd call went to a general mailbox as no one was available I asked for an immediate call back. I called back a third time hit two for billing and got an immediate live answer. My call was transferred to a female's mailbox who said she would call back right away. This was about 1:15PM. It is now 4PM
Response from A1 Exterminators
David,<br>I'm sorry we weren't able to get you connected ASAP. It is unusual that you would be reaching mailboxes as you described. Occasionally, we are inundated with calls, but typically, there is always someone available after a second attempt even during our busiest hours. I already forwarded this issue to one of our Representatives to see if there is anything we can still do. If you do choose A1 again, I want to make sure you have the best direct phone number to reach us, and it is the office number: 800-525-4825. <br>Best, A1 Exterminators
Not happy. Couldn't enjoy sitting outside after the sun set despite getting sprayed for mosquitos every month. Have complained twice about the praying not being effective and was JUST informed after 3 months of paying for mosquito spraying that it's a new formula they are using and they are "testing it out" AND that it takes time to build up so maybe next year should be better! Next year?? None of this information was ever relayed to me. Disappointed. Will not be using them again.
Response from A1 Exterminators
I am sorry that you’ve had a negative experience with company. We have tried to reach you by phone to discuss but have been unsuccessful. Our mosquito control program is a proven method of treatment. We will try to reach out to you again to discuss any concerns that you may have.<br><br>Gary Weisberg<br>Owner
Contact Information
Phone
+1781-343-7056Address
183 Shepard St, Lynn, MA 01902
Website
www.a1exterminators.comHours
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