About this provider in Agawam
Serving Connecticut and Western Massachusetts for over 100 years, American Pest Solutions is proud to be the most trusted name in pest control. With an unwavering commitment to protecting your home or business from unwanted pests, they always go above and beyond to deliver high-quality, personalized, and comprehensive…
Rating breakdown from customer reviews
4.9
1,588 reviews
Customer reviews for American Pest Solutions
Rita Hattem
This is a top notch company. Their phone staff as well as the exterminators are responsive and helpful and seem to really care! Every exterminator went out of their way to (try) to eliminate my mouse problem...country living…which they did!
Provider response
We're pleased our team could assist you effectively with your mouse problem. Your feedback on our responsiveness is greatly appreciated.
Sue Gouin
He was awesome, explained everything in detail
Barbara Dyer
Excellent customer service. Very friendly and helpful.
Marilyn Cheney-Siwy
Very thorough and professional.
Donna Herman
Working with American Pest Solutions has been extremely easy. All of the techs have been personable, skilled, on time, and always updated me on what they are doing and the results of that day's visit. I HIGHLY recommend this company!!!
Mike Griffin
We are customers of American Pest Solutions, and use their pest guard program. Ethan is our tech that comes out periodically to perform the services. Ethan is very professional, knowledgeable, thorough, and passionate about his work. When we signed up we had a huge problem with all sorts of pests. Once they started coming periodically, the presence of pests significantly decreased to nearly nothing. Well worth the money to have them perform their services.
Provider response
We're pleased to hear about the positive impact Ethan's service is having on your pest issues. Your satisfaction motivates us to keep delivering quality service.
Elizabeth O'Donnell
Very efficient. On time.
Martin Markey
Nice job
Provider response
Thank you for the positive feedback! We're glad to hear you had a great experience with us. Your support means a lot!
D San
Jonathan is always excellent! Great customer service and very thorough! Highly recommend!
Provider response
Thank you for your kind words! We're delighted to hear that you had a great experience with Jonathan. His commitment to excellent customer service and thoroughness truly makes a difference. We appreciate your recommendation!
Stephen Boyle
Connor with American Pest Solutions was professional, polite and very informative… He has been covering my home numerous times and amazing every time !
Ray Gibson
Jonathan’s a pleasure to have as a pest technician .always prompt ,always very thorough in his work.He’s is the ultimate pro in his profession .
Isaiah Holloway
The tech was thorough and did what I asked of him.
Provider response
Thank you for the great rating, Isaiah! We're glad to hear that our technician was thorough and attentive to your needs. Your satisfaction is important to us, and we appreciate your feedback!
Norma Salmon
I had no idea what to expect with a pest control company. Dean has been excellent. He has explained everything from day one. O will continue with American Pest. Thank you for your professionalism.
Provider response
Thank you for sharing your experience, Norma! It's wonderful to hear that Dean provided you with excellent service and clear explanations. Your satisfaction and trust mean a lot to us. We appreciate your kind words about our professionalism!
howard eiland
American Pest Solutions does truly great work. When we moved into our house four years ago, it had been vacant for a year and was infested by mice. After one treatment, the mice were gone from the walls and in retreat from the house. Regular visits by Ethan and Nathan have kept them at bay and have also greatly helped with an ant and wasp problem. Josue's visit yesterday was extraordinarily thorough, both inside and outside the house, and he was ready with good advice. He takes the infestation problem very seriously and thinks carefully about the situation and possible solutions. He is also extremely courteous. I've rarely worked with such an efficient and friendly company.
Provider response
We are delighted to hear about your positive experience with our team. Your satisfaction is our priority. We look forward to serving you again.
Carmen Mercado
Great service
Syllen Marie
Definitely wouldn't recommend to anybody. I've been paying a lot of money to this company for over a year and still have issues with mice. I canceled their service only a month ago and I'm looking for a new company now because the rodents are still an issue at my house and it's getting way worse than it was even before I started with APS.
Provider response
Thank you for sharing your experience. We're sorry to hear that you faced ongoing issues with pests despite your time with us. Your feedback is important, and we'll use it to improve our services. If you have any further concerns, please feel free to reach out.
Michael Clarke
Only company that charged to visit to quote
Carolyn Santiago
Initial visit was fine. They pushed hard for the monthly plan and I signed. The first two times I called they sent someone out pretty quickly to clean and reset traps. The next time I called 3 times and got no response after leaving messages with their answering service and sending emails. I requested to cancel my monthly plan and they dragged their heels to get two more payments from me. Really disappointed and frustrated. There are other more responsive companies out there. Don’t settle for this one.
david carrigan
So far I’m not overwhelmed with the quality of the service. I’m even more unhappy with cancelled and not showing up for appointments. I also know this is a challenging year both weather and employee related. Sonia and I are going to give you all a chance to make this right. Because we are all about understanding the issues faced by many. So time will tell. Edit. After another several calls about insects I ended up calling and cancelling the service. All in all I had more pest than ever all year. Thanks for your efforts. David.
Fubah2561
glad I never used them to get rid of the mouse issue I have as they never got rid of the bees that they supposedly cam to get rid of as the bees are back and more then ever......some worker from american pest lives near me but glad I would never ask for his worthless help
hype casino
Will not service a building you own unless you live there. So if you have rental properties they will not service them.
wei ni
We are not very happy with your service. We emailed you stating we didn't want exterior service only, asking you not to come, and you still billed the invoice to us. Also, in the invoice, you indicated that you were "unable to treat exterior due to the rain." How can you charge customers without doing any treatment?
melissa legalos
I don't think they came back to spray. Our tech wasn't feeling well and had to leave early.
Other providers in Agawam worth comparing
Pest control near Agawam compare other Massachusetts markets
Back to all Agawam exterminators or the full Massachusetts directory.
Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.