American Pest Solutions
Verified1260 Suffield St, Agawam, MA 01001
Open 5 days/week
About American Pest Solutions
Serving Connecticut and Western Massachusetts for over 100 years, American Pest Solutions is proud to be the most trusted name in pest control. With an unwavering commitment to protecting your home or business from unwanted pests, they always go above and beyond to deliver high-quality, personalized, and comprehensive pest control solutions. Utilizing eco-friendly, professional-grade products and advanced application methods, they rid your property of pests and prevent them from returning in the future. Sign up for the Pest Guard plan for year-round protection against spiders, termites, ants, and other common household invaders. Call their licensed, insured, and certified technicians to schedule a service.
Rating Breakdown
4.9
★★★★★1,588 reviews
Customer Reviews (30)
This is a top notch company. Their phone staff as well as the exterminators are responsive and helpful and seem to really care! Every exterminator went out of their way to (try) to eliminate my mouse problem...country living…which they did!
Response from American Pest Solutions
We're pleased our team could assist you effectively with your mouse problem. Your feedback on our responsiveness is greatly appreciated.
He was awesome, explained everything in detail
Excellent customer service. Very friendly and helpful.
Very thorough and professional.
Working with American Pest Solutions has been extremely easy. All of the techs have been personable, skilled, on time, and always updated me on what they are doing and the results of that day's visit. I HIGHLY recommend this company!!!
We are customers of American Pest Solutions, and use their pest guard program. Ethan is our tech that comes out periodically to perform the services. Ethan is very professional, knowledgeable, thorough, and passionate about his work. When we signed up we had a huge problem with all sorts of pests. Once they started coming periodically, the presence of pests significantly decreased to nearly nothing. Well worth the money to have them perform their services.
Response from American Pest Solutions
We're pleased to hear about the positive impact Ethan's service is having on your pest issues. Your satisfaction motivates us to keep delivering quality service.
Very efficient. On time.
Nice job
Response from American Pest Solutions
Thank you for the positive feedback! We're glad to hear you had a great experience with us. Your support means a lot!
Jonathan is always excellent! Great customer service and very thorough! Highly recommend!
Response from American Pest Solutions
Thank you for your kind words! We're delighted to hear that you had a great experience with Jonathan. His commitment to excellent customer service and thoroughness truly makes a difference. We appreciate your recommendation!
Connor with American Pest Solutions was professional, polite and very informative… He has been covering my home numerous times and amazing every time !
Jonathan’s a pleasure to have as a pest technician .always prompt ,always very thorough in his work.He’s is the ultimate pro in his profession .
The tech was thorough and did what I asked of him.
Response from American Pest Solutions
Thank you for the great rating, Isaiah! We're glad to hear that our technician was thorough and attentive to your needs. Your satisfaction is important to us, and we appreciate your feedback!
I had no idea what to expect with a pest control company. Dean has been excellent. He has explained everything from day one. O will continue with American Pest. Thank you for your professionalism.
Response from American Pest Solutions
Thank you for sharing your experience, Norma! It's wonderful to hear that Dean provided you with excellent service and clear explanations. Your satisfaction and trust mean a lot to us. We appreciate your kind words about our professionalism!
American Pest Solutions does truly great work. When we moved into our house four years ago, it had been vacant for a year and was infested by mice. After one treatment, the mice were gone from the walls and in retreat from the house. Regular visits by Ethan and Nathan have kept them at bay and have also greatly helped with an ant and wasp problem. Josue's visit yesterday was extraordinarily thorough, both inside and outside the house, and he was ready with good advice. He takes the infestation problem very seriously and thinks carefully about the situation and possible solutions. He is also extremely courteous. I've rarely worked with such an efficient and friendly company.
Response from American Pest Solutions
We are delighted to hear about your positive experience with our team. Your satisfaction is our priority. We look forward to serving you again.
Great service
Definitely wouldn't recommend to anybody. I've been paying a lot of money to this company for over a year and still have issues with mice. I canceled their service only a month ago and I'm looking for a new company now because the rodents are still an issue at my house and it's getting way worse than it was even before I started with APS.
Response from American Pest Solutions
Thank you for sharing your experience. We're sorry to hear that you faced ongoing issues with pests despite your time with us. Your feedback is important, and we'll use it to improve our services. If you have any further concerns, please feel free to reach out.
Only company that charged to visit to quote
Initial visit was fine. They pushed hard for the monthly plan and I signed. The first two times I called they sent someone out pretty quickly to clean and reset traps. The next time I called 3 times and got no response after leaving messages with their answering service and sending emails. I requested to cancel my monthly plan and they dragged their heels to get two more payments from me. Really disappointed and frustrated. There are other more responsive companies out there. Don’t settle for this one.
So far I’m not overwhelmed with the quality of the service. I’m even more unhappy with cancelled and not showing up for appointments. I also know this is a challenging year both weather and employee related. Sonia and I are going to give you all a chance to make this right. Because we are all about understanding the issues faced by many. So time will tell. Edit. After another several calls about insects I ended up calling and cancelling the service. All in all I had more pest than ever all year. Thanks for your efforts. David.
glad I never used them to get rid of the mouse issue I have as they never got rid of the bees that they supposedly cam to get rid of as the bees are back and more then ever......some worker from american pest lives near me but glad I would never ask for his worthless help
Will not service a building you own unless you live there. So if you have rental properties they will not service them.
We are not very happy with your service. We emailed you stating we didn't want exterior service only, asking you not to come, and you still billed the invoice to us. Also, in the invoice, you indicated that you were "unable to treat exterior due to the rain." How can you charge customers without doing any treatment?
I don't think they came back to spray. Our tech wasn't feeling well and had to leave early.
Contact Information
Phone
+1413-966-1095Address
1260 Suffield St, Agawam, MA 01001
Website
www.413pestfree.comHours
Services
Frequently Mentioned