PestNow
Verified9 Gwynns Mill Ct Ste I, Owings Mills, MD 21117
Open 5 days/week, Early hours
About PestNow
Our services include Pest Control, Termite Treatments and Warranties, Tick, Flea, Mosquito Control, Lawn Care, TAP Insulation, and Wildlife Solutions. We serve Aberdeen, Abingdon, Baldwin, Baltimore, Bel Air, Bellcamp, Catonsville, Churchville, Cockeysville, Darlington, Dundalk, Edgewood, Essex, Fallston, Forest Hill, Fork, Fort Howard, Freeland, Glen Arm, Glyndon, Gunpowder, Gwynn Oak, Halethorpe, Hampden, Havre De Grace, Hydes, Jarrettsville, Joppa, Kinsvill, Lutherville Timonium, Maryland Line, Middle River, Monkton, Nottingham, Owings Mills, Parkton, Perry Hall, Perryman, Phoenix, Pikesville, Pylesville, Randallstown, Reisterstown, Rosedale, Sparks Glencoe, Sparrows Point, Stevenson, Street, Townson, Upper Falls, & Upperco Maryland.
Rating Breakdown
4.7
★★★★★56 reviews
Customer Reviews (20)
All experiences with Pest Now have been great! Antonio was no different. He explained everything and was in and out in not time. Great customer service.
Response from PestNow
Thank you for your fantastic review, Monique! We're delighted to hear that you had a great experience with Antonio. His dedication to clear communication and efficient service truly makes a difference. We appreciate your kind words about our customer service!<br><br>PestNow
Jason came out for quarterly inspection and did a great job! He was very thorough and friendly. Always does a great job.
Response from PestNow
Thank you for the wonderful review, Susan! We're pleased to hear that Jason provided thorough and friendly service during your quarterly inspection. It's great to know he consistently meets your expectations. Your feedback means a lot to us!<br><br>PestNow
The company is amazing. Especially Devin. He's the tech who always comes to our home and he's extremely friendly, knowledgeable and even my cats love him. Have recommended him specifically to several friends and neighbors
Response from PestNow
Thank you for the wonderful feedback, Jen! It's great to hear that Devin made such a positive impression with his friendly and knowledgeable service. We're glad your cats enjoy his visits too! We appreciate your recommendations to friends and neighbors—it's always nice to know our team is making a difference.<br><br>PestNow
Absolutely terrible service. Have used them in the last decade for all our rentals and sales, well over 50 properties and a variety of services. Now the managers are rude, interrupt you when asking simple questions, and are giving bait and switch pricing.
Response from PestNow
Thank you for being a loyal customer for over a decade. We truly appreciate your business and the trust you've placed in us. We are so incredibly sorry to hear that your recent experience was not a positive one. This is definitely not the standard we strive for and we will be looking into this immediately with our management team.
Billy was a pleasure to work with. He was thorough with knowledge about the issue and efficient with the job. Very cautious of making sure to keep my floors clean (lol). I appreciate him coming out at such short notice. Thank you
Response from PestNow
Thank you for your wonderful feedback, Candice! We're delighted to hear that Billy made a positive impression with his thoroughness and care during the service. It's great to know he was able to assist you on short notice while keeping your space clean. Your appreciation means a lot to us!<br><br>PestNow
Antonio was a delightful young man. I’ve been with PESTNOW for over 5 years and this was my first time meeting Antonio. He was very professional and all about his business. He didn’t hesitate to refill all of my boxes inside my home and the best part, he informed me that I didn’t have any activity on any of the boxes inside my home. He went to the back yard and refilled those boxes. It is so nice to meet a young, handsome, and diligent man. Thank you so much for sending Antonio to service my home. He is a very nice young man. Very very respectful.
Response from PestNow
Thank you for your wonderful feedback, Patricia! We're delighted to hear about your positive experience with Antonio. It's always great to know that our team members are making a difference and providing professional service. Your kind words about Antonio's diligence and respect are truly appreciated. Thanks for being a loyal customer for over five years!<br><br>PestNow
Billy was very professional, respectful, and knowledgeable. He took the time to make sure every box outside and inside was checked and sprayed my property. He even pointed out an entry point that I wasn’t aware of. Thanks again Billy for a great job well done!!!!!!!
Response from PestNow
Thank you for your wonderful feedback, Nicole! We're delighted to hear that Billy provided such professional and thorough service. It's great to know he was able to identify an entry point and ensure your property was well taken care of. We appreciate your kind words and will be sure to share them with him!<br><br>PestNow
Devin has provided excellent service and always goes above and beyond.
Response from PestNow
Thank you for your kind words, Jessica! It’s wonderful to hear that Devin made such a positive impression with his service. We truly appreciate your feedback and are glad to know he went above and beyond for you. Your satisfaction is important to us!<br><br>PestNow
I’ve been using pest now over a year. Special thanks to Devin J for his service today and for removing a dead mouse from my home. I would have never saw it and he did and I’m so thankful he was extremely thorough in his inspection. He knew exactly where to look 10/10 service and he was quick in and out.
Response from PestNow
Thank you for your wonderful feedback! It's great to hear that Devin provided such thorough service and was able to help with the situation in your home. We appreciate your loyalty over the past year and are glad to know you had a positive experience with us. Your satisfaction means a lot!<br><br>PestNow
I’ve had Devin Jiggetts as my Pest Now technician for over a year, and his service has been outstanding every single visit. He’s a true SME—knowledgeable, thorough, and always willing to explain what he’s doing and why. Devin consistently provides professional, reliable service and offers great recommendations that actually make a difference. His communication, attention to detail, and customer‑first approach set him apart. Pest Now is lucky to have him, and I highly recommend Devin to anyone looking for quality, trustworthy pest control support.
Response from PestNow
Thank you for your wonderful feedback! It’s great to hear that Devin has consistently provided you with outstanding service and support. His expertise and customer-first approach really do make a difference. We appreciate your recommendation and are glad to have him on our team. Your satisfaction means a lot to us!<br><br>PestNow
Devin is a consistent professional and has truly come to my aid in our battle with the little bugs that make homeownership a pain. Always friendly, always ready to help, and the work he does is neat, non-invasive and effective. I highly suggest Pestnow to anyone facing a problem or for prevention. It’s always a good day when he comes for the quarterly follow up
Response from PestNow
Thank you for your fantastic review! It’s wonderful to hear that Devin has been a reliable support in your pest control efforts. We appreciate your kind words about his professionalism and the effectiveness of his work. Your recommendation means a lot to us, and we’re glad to be part of your home maintenance routine!<br><br>PestNow
I asked Pest Now to send someone over to take care of mice. The exterminator was not thorough and inconsiderate. They did only a perfunctory search of my house for holes. With my permission, the exterminator came early. I told them when I would not be available. The exterminator tried to speak with me when I wasn't available, and I could not stay with the exterminator or get a hold of him later to discuss what they did and where they did it. I would not recommend Pest Now for mice extermination.
Response from PestNow
Thank you for your honest feedback. We sincerely apologize that your experience with our mice exclusion service didn't meet the thorough standards we set for ourselves.<br><br>Clear communication is a priority for us, and it sounds like we missed the mark—both in respecting your availability and in providing a detailed walkthrough of our findings.<br><br>We would appreciate the opportunity to make this right. Please contact Derek at derek.sawyer@pestnow.com so we can schedule a more senior technician to perform a comprehensive re-inspection and walk you through the results personally.<br><br>We value your business and hope to regain your trust.
Will recommend treatments for termites regardless if there are actual bugs or not. Does not matter they will scare you. Homebuyers beware!
Response from PestNow
Hello, thank you for sharing your feedback. We would like to clarify that our goal is never to use "scare tactics," but rather to provide an honest and transparent assessment of a property’s health.<br><br>Because termites are often called "silent destroyers," they can cause significant structural damage long before they are ever visible to the naked eye. Our recommendations are strictly based on professional evidence—such as mud tubes, wood damage, or high-risk environmental factors—that indicate a treatment is necessary to protect the home. We take our responsibility to homebuyers very seriously to ensure they aren't inheriting a hidden, costly problem.<br><br>If you have specific questions about a report, we would be happy to discuss the findings with you directly.
Jordan Bailey consistently goes above and beyond. He is not only highly professional and knowledgeable, but also genuinely kind and respectful. He takes the time to thoroughly explain what he’s doing and never rushes through the service, which gives me complete confidence that my home is being properly cared for. His attention to detail and commitment to quality truly stand out. Every visit has been a positive experience, and I greatly appreciate the peace of mind his work provides. I will definitely continue using this service for any future pest management needs and highly recommend Jordan/ Pest Now to anyone looking for reliable, top-tier service.
Response from PestNow
Thank you so much for the glowing review! We’re incredibly lucky to have Jordan on our team, and we’ll be sure to pass along your kind words to him. It’s wonderful to know he has provided you with such peace of mind. We appreciate your recommendation and look forward to serving you again!
UPDATE 11/17: Almost 2 hours after my initial review one of their lovely managers, Derrick, reached out to me and wanted to earn my business back. Derrick explained the products that would be used and the process. He sent out one of his best technicians to treat my home thoroughly today in hopes that this remediates any activity I have been seeing. It is hard to find businesses in this day and age that appreciate customers to make them feel heard and understand their concerns. Derrick also told me to wait 10 days and let him know directly if my concerns were resolved. So far, I appreciate the professionalism from everyone who has helped with my issue so far. __________ Got 1 treatment and saw more insects almost immediately. Asked them to come back out and was told I’m supposed to see more insects. I was pressed to get another quarterly treatment even though the first one brought pests. They have missed multiple appointments without any notice. Heard good things about them but it may be the rep I had.
Response from PestNow
Thank you for choosing PestNow for your pest control needs. It’s wonderful to hear your feedback! We look forward to continuing to provide you with reliable solutions.<br>
I have been really disappointed with PestNow and don’t see any reason to continue using them. They will give confirm service of your property and few days later you will find rodents and other pests. I have been a customer for over 2 years now with 3 properties and quarterly preventive services. The last services were in October and I called them in September to report roaches and insects. They only came out in October for periodic quarterly services and we found rats in two different houses after the service.
Response from PestNow
We’re very sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback. We understand how frustrating it can be to see pest activity after a service—especially when you’ve trusted us to protect multiple properties for several years.<br><br>Our goal is always to provide thorough, effective service, and we’d like the opportunity to make this right. We'll have the manager, Derek, contact you to address your concerns. <br><br>Thank you for your continued trust over the past two years. We value your business and would like the chance to make things right.
I have been a customer for over a decade. I've received quarterly preventive treatments during that time. Billy, Will, Chad and others who've serviced my property have been fantastic. HOWEVER, I'm becoming increasing frustrated by PestNow's business practices. One example, last year I began outdoor mosquito treatment during the peak months July, Aug, Sept. Recently, in Oct., I came home to find a door tag saying my property had been treated on that day for mosquitos. I immedidately contacted Pest Now to say 1.my 3 month package ended in Sept. 2. my gate was locked, how could the property have been treated? The customer service agent tried to convince me that I had a 4 month package that included Oct. I pointed out that I AM CONFIDENT OF WHAT I AGREED TO, AND IVE NEVER BEEN BOTHERED BY MOSQUITOS IN OCTOBER...I asked for a return call from a Supervisor. No call back. I called again and spoke with B*****. She was rude! Issue is still not resolved. Summarily, all PN agents who have visited my home have been great , but the business practices are frustrating.
Response from PestNow
Katherine, thank you for being a valued customer for more than a decade, and for recognizing the hard work of our service technicians. We sincerely appreciate your loyalty and are truly sorry to hear about your recent experience regarding your mosquito service and the communication that followed. This is not the level of service we strive to provide, and we understand your frustration.<br><br>We want to make this right and ensure your concerns are fully resolved. Derek, our branch manager, will be reaching out to you personally to review your account, clarify any misunderstandings, and address the customer service concerns you mentioned. Thank you again for bringing this to our attention—we appreciate the opportunity to improve and continue earning your trust.
Response from PestNow
We're disappointed to see this and would like to learn more. Please reach out to our branch manager, Derek at derek.sawyer@pestnow.com so he can address your concern.
My experience with our PestNow representatives and treatments is good. I would rate it 4 or 5 stars; however, they do not notify us when they are coming for treatments. Not knowing when they are scheduled for treatments does not give me a chance to be home.
Response from PestNow
Hi Mr. Albert. We're pleased to know you're happy with your service but we're disappointed to see that you're not receiving notification before your visit. We do send out an email so if you're not receiving those, please don't hesitate to reach out to make sure we have the correct email on file.
We had PestNow doing quarterly maintenance on our home, and the technician that continued to service our home did the absolute bare minimum. So much so that when my tenant called out where they believe the rodents were coming from, he told us "yeah, that's something you guys should take care of" and simply walked away doing nothing but "cleaning cobwebs" around the exterior of our house. We have since canceled our service with them.
Response from PestNow
First thank you for your feed back as I use it to coach my team. I would like a chance to solve your issue personally I have been in the pest industry since 1984. This concerns me as the most important part of solving a rodent issue is we communicate and follow up My name is Derek please feel free to ask for me and I will give you a no charge follow up
Contact Information
Phone
+1877-284-2466Address
9 Gwynns Mill Ct Ste I, Owings Mills, MD 21117
Website
www.pestnow.comHours
Services
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