Provider profile

JA-ROY Pest Control

4.9 stars from 1,833 customer reviews · 18211 Branch Crossing Dr, Covington, LA 70435

  • 4.9 out of 5 stars
  • 1,833 customer reviews
  • Covington, Louisiana
  • Open 7 days, Early hours, Evening hours
4.9
Rating
1,833
Reviews
Yes
Claimed
Yes
Website

About this provider in Covington

Since 1971, Ja-Roy Pest Control has protected homes and businesses throughout Covington LA from the dangers of pests. Our exterminators use ongoing prevention, removal, and exclusion methods to ensure your property is safe from infestations. When it comes to living and working pest-free all year long, the best choice…

Rating breakdown from customer reviews

4.9

1,833 reviews

5
1,646
4
29
3
11
2
6
1
27

Customer reviews for JA-ROY Pest Control

EZ

Eric Ziegeler

6d ago

Michelle is great! Very knowledgeable, helpful, and personable! Her customers seem important to her! She has gone above and beyond to help this property stay on track!

Provider response

Hi, we’re pleased to hear that Michelle is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.<br>

RC

Robin Cortez

6d ago

He did a wonderful job. Checked and sprayed in all necessary places for spiders no. Very polite and personable.

DP

Darlene Pearl

6d ago

Mayson is polite and reliable , I wish he took just a little longer to spray around the house like Mr Mike did

CL

Caleb Luquette

6d ago

I’ve delt with muiltiple pest control companies and Ja-Roy is by far the best. My pest technician was Jonathan and he was amazing. Super nice and was very put together. He answered all of my questions and made me feel like family.

Provider response

Hi Caleb, we’re pleased to hear that Jonathan is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.

MZ

Melissa Zornes

6d ago

Team at Ja-Roy is always responsive. Results are also seen immediately. Highly recommend.

T1

trooper 1766

6d ago

Johnny, does a great job and communicates what was performed. He’s always curious and asked if there is anything else that he could do to benefit our household.

LT

lori theriot

7d ago

Termite prevention

Provider response

Hi lori theriot, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.

EB

Ellen Bordelon

7d ago

Johnny is always a pleasure to work with. He communicates with us and is on time for every monthly service. We’ve enjoyed having him as our technician.

Provider response

Your satisfaction is our priority! Thanks for the amazing review, Ellen Bordelon.

LM

L M

8d ago

Blain came out to our home for the Annual Inspection for termites and everything looked good. Blaine was very professional, knowledgeable and polite!

Provider response

We’re pleased to hear that Blaine is doing a great job! We will pass along your kind words. We thank you for being a loyal customer.

JE

Jackie Esparros

8d ago

Mason is Great! Always lets us know when to expect him, very punctual, friendly, respectful and professional! JaRoy is fortunate to have Mason on their team!

Provider response

Hi Jackie, thank you for taking the time to review us and for letting us know that Mike provided exceptional service! We will be sure to notify their manager.

DR

Dawn Raleigh

8d ago

Mason is polite, friendly and a great worker!

Provider response

We're thrilled you had a great experience! Thanks for being a customer!

KG

Kelly Gauthier

8d ago

Excellent service - Mike was professional punctual and thorough. He explained the process, answered all my questions and treated my property with great care. Thank you!!

Provider response

Hi Kelly Gauthier, thank you for the review. We appreciate the opportunity to provide you with stellar service.

DH

Dee Hardin

8d ago

John was very professional, knowledgeable, and courteous.

Provider response

Your positive review makes our day! We look forward to serving you again soon.

BW

Bridget Westover

8d ago

Kenny was just here and did a wonderful job! He told me what he was doing and since I’m a senior, he walked me through all his steps. I’ve had never anyone take this much time with me. He is a keeper and y’all need to keep him.!

Provider response

Your satisfaction is our priority! Thanks for the amazing review, Bridget Westover.

JP

Jeanne Parker

8d ago

Bee is the best. I have been using Ja-Roy for years and she is right on point. Great person great customer service great job. Could not ask for better service.she is the best.

Provider response

Your positive review makes our day, Jeanne Parker! We look forward to serving you again soon.

JP

Jeanne Parker

8d ago

Bee is the best. She always is friendly and polite and gets the job done. Always a pleasure to see her and have her do her job. Would not want anyone different. She is the absolute best.

Provider response

Jeanne Parker, we're so grateful for your positive review! It means a lot to our team.

DC

Dela- Cruz

8d ago

Hard worker and has integrity

Provider response

Your positive review is the best compliment! Thank you for being a customer.

TM

Torrie Maliskas

8d ago

Mayson has been so good to us as customers. Very polite and conscientious too. We are grateful for him as our go to person.

Provider response

Hi Torrie Maliskas, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.

WM

Wendy Magnani

9d ago

I regret that I am having to share this, however I am truly disappointed. I have used Ja-Roy for termite prevention since 2003. Something has changed. I was SOLD a very expensive rodent exclusion service, however, I have yet to receive a copy of the signed contract. The service date was scheduled without confirming with me and I actually declined but no one responded. I allowed the service to be performed anyway and worked around JaRoys convenience. I expressed concerns during the very RUSHED appointment which was 5-Aug. Salesman assured me he was coming to the job and would present me and review the contract against the services being done. No show and haven’t heard from him since. No response to my messages. Yet I have a call center in a foreign country calling me for a 2800 payment on a CC # I did not give them and furthermore was approved and set up a 24 month payment plan. The guy doing the actual service gave me his phone # and offered to come back to carry items back to the attic and he is not responding either. I still have rodent poop on the shelving in the attic along with sheets of drywall that were never even removed. Was told that contents would be totally cleared and items being kept to be returned after disinfecting and reinsulation along with all access/entry area closure. Again, I have no contract, no evidence of what was in fact done and no salesman to follow up with or do a walk through. What I do have is a guy I can’t understand calling me at my work multiple times asking me for another cc to make a payment for which I did not agree. Let me also say that my husband and I worked tirelessly in the heat along side of the service techs in removing boxes and items from the patio to the removal area and to the curb. We assisted and made things as easy as we could. I’m really disappointed in things turning out so unexpectedly wrong!!!

Provider response

Hi Wendy Magnani, thank you for taking the time to leave a review. We always aim to deliver a great experience and regret hearing that did not happen. We would love the opportunity to make things right. Can you contact our office and provide your account information so that we can investigate this further?

CT

Chris Threeton

10d ago

Johnny was very helpful and took care of everything professionally.

Provider response

We love hearing from our satisfied customers. We look forward to continuing to provide excellent service. Thank you for being a valued customer!

WJ

wayne jones

10d ago

My Ja-Roy guy is the best 👍🏾I love the service.

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