About this provider in Broussard
Arrow Termite & Pest Control is a family-owned and locally operated pest control company that has served Louisiana since 1958. Our trained, licensed staff service the Lafayette area, providing general pest control services, termite inspections and treatment, and rodent control and exclusion. We offer our Lafayette…
Rating breakdown from customer reviews
4.8
81 reviews
Customer reviews for Arrow Termite & Pest Control - Lafayette
Vickie Bailey
The initial treatment did not include everything that was in the quote for work; which meant I had to schedule a follow up appointment which was scheduled for the Friday after Thanksgiving. When no one showed up, I had to call to find out why and was informed that their technicians don't work that day. My follow up appointment is not for 3 weeks. I am not impressed and will not renew with them.
Provider response
We’re very sorry your initial service didn’t include all quoted items and that a technician missed your post-Thanksgiving appointment. This is not the experience we aim to provide, and we understand your frustration with the long delay. We want to make this right by prioritizing your follow-up and completing the remaining quoted work as soon as possible. Please contact our customer care team via the phone number on your invoice or through our website so we can arrange an earlier appointment and confirm the scope of work.
Loud Subs
Coupon was for 349 but after they came out the charge was 450 lol oh well
Provider response
We appreciate the review!
Robert Lemon
Professional friendly people Very satisfird
Provider response
Thanks for the great review, Robert!<br>
Jessica Rougeau
Mike and Ray were on time and worked super fast. They answered all of my questions and were all around nice people!
Provider response
So glad to hear about your great experience, Jessica! Thanks!
Sean R
Michael was excellent. Timely and professional. Provided information regarding future treatments.
Provider response
Thanks for the 5-star review, Sean! We appreciate the support!
Grammy Maise
I highly recommend Arrow Pest Control. Michael did our inspection. He was very knowledgeable and informative about what he was inspecting.
Provider response
Thank you for the great review about Michael, Grammy! We appreciate your business and the support!
Shawn Fleming
Installed perimeter preventive system. Very efficient and professional.
Provider response
Thanks for the 5-star review, Shawn! We appreciate the support!
Celinda Melgar
Michael did this service. He was very thorough spraying, sprinkling granules, getting into every crevice and under appliances. He also installed gel packs in cabinets. He went into the attic to sprinkle granules too. I am very pleased with his service today.
Provider response
Celinda, thank you for taking the time to leave such a thoughtful review. Michael is still with us and still doing great work! Thanks for the 5-star review!
Chris Owen
Guys were very personable, made sure the property was completely handled in a very timely manner. Ultra professional and considerate of my 2 dogs. Thank you for the great customer service!
Provider response
Thank you, Chris, for taking the time to leave a review! We love dogs here at Arrow for sure. Thanks for the 5-star review!
Sam Parker
Did not get a call before technician arrived. That was the second time he came without anyone calling to schedule an appointment. Did not appreciate that.
Provider response
We do apologize for this inconvenience. Can you please contact our office and ask to speak with our Customer Service Manager, Marissa, you can contact her at 225-751-8900.
Gail Mitchell
Mr Aaron Lebeouf was very nice and very patience with answering all my questions. He did so in a very professional manner. He showed me all the products he would be using and the way he would be using them. I would like to request that Mr Aaron is the technician who will be coming out and spraying at our home. Please make sure to call my husband to let us know when you are in your way please. Also, please let me husband know when you will be leaving. Thanks and I really enjoy our conversation Mr Aaron.
Provider response
Thanks for the 5-star review, Gail!
R Hogan
My name is Regina H. I've had pest control service for about a year now with Arrow while living in Denham Springs. The technician who visited us today was the best so far. He was here perfectly on time, extremely courteous, practiced social distancing and covered. Incredibly efficient and thorough, Jorden W. gave us great care and also proved knowledgeable, offering a wealth of information about our pest situation and how best to prevent further issues from arising. We're extremely grateful for his service and we hope all of our future experiences remain as consistent and wonderfully professional as our appointment today.
Provider response
Thank you, Regina, for your wonderful review and for trusting Arrow with your pest control needs. We’re delighted Jorden W. was punctual, courteous, and thorough, and that his knowledge helped you feel confident about preventing future issues. We’ll share your kind words with Jorden and the whole team, and we look forward to providing the same professional service at every visit. If you need anything between appointments, please reach out.
Jack Jolly
Great service. Very responsive and always thorough. Thanks
Provider response
Great to hear! We appreciate your business, support, and feedback Jack. Thanks for choosing Arrow :)
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Treatment and cost guides before you call
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