Arrow Termite & Pest Control - Lafayette
Verified521 S Eola Rd Ste B, Broussard, LA 70518
Open 6 days/week, Early hours, Evening hours
About Arrow Termite & Pest Control - Lafayette
Arrow Termite & Pest Control is a family-owned and locally operated pest control company that has served Louisiana since 1958. Our trained, licensed staff service the Lafayette area, providing general pest control services, termite inspections and treatment, and rodent control and exclusion. We offer our Lafayette area customers free inspections, no-hassle pest control estimates, and a 100% satisfaction guarantee on all services. Our technicians are professionally trained and backed by a board-certified entomologist. They have the pest control tools and knowledge to protect your home. Whether you need ongoing pest control services, or a one-time treatment, trust Arrow Termite & Pest Control in Lafayette to protect your home.
Rating Breakdown
4.8
★★★★★81 reviews
Customer Reviews (27)
The initial treatment did not include everything that was in the quote for work; which meant I had to schedule a follow up appointment which was scheduled for the Friday after Thanksgiving. When no one showed up, I had to call to find out why and was informed that their technicians don't work that day. My follow up appointment is not for 3 weeks. I am not impressed and will not renew with them.
Response from Arrow Termite & Pest Control - Lafayette
We’re very sorry your initial service didn’t include all quoted items and that a technician missed your post-Thanksgiving appointment. This is not the experience we aim to provide, and we understand your frustration with the long delay. We want to make this right by prioritizing your follow-up and completing the remaining quoted work as soon as possible. Please contact our customer care team via the phone number on your invoice or through our website so we can arrange an earlier appointment and confirm the scope of work.
Coupon was for 349 but after they came out the charge was 450 lol oh well
Response from Arrow Termite & Pest Control - Lafayette
We appreciate the review!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Darren!
Professional friendly people Very satisfird
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the great review, Robert!<br>
Mike and Ray were on time and worked super fast. They answered all of my questions and were all around nice people!
Response from Arrow Termite & Pest Control - Lafayette
So glad to hear about your great experience, Jessica! Thanks!
Response from Arrow Termite & Pest Control - Lafayette
thanks for the 5-star review, Karla!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Frances!<br>
Michael was excellent. Timely and professional. Provided information regarding future treatments.
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Sean! We appreciate the support!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Eric!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Shonna!
I highly recommend Arrow Pest Control. Michael did our inspection. He was very knowledgeable and informative about what he was inspecting.
Response from Arrow Termite & Pest Control - Lafayette
Thank you for the great review about Michael, Grammy! We appreciate your business and the support!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, John!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Frank!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Mandy!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Ryan!
Installed perimeter preventive system. Very efficient and professional.
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Shawn! We appreciate the support!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Leslie!
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Antonia!
Michael did this service. He was very thorough spraying, sprinkling granules, getting into every crevice and under appliances. He also installed gel packs in cabinets. He went into the attic to sprinkle granules too. I am very pleased with his service today.
Response from Arrow Termite & Pest Control - Lafayette
Celinda, thank you for taking the time to leave such a thoughtful review. Michael is still with us and still doing great work! Thanks for the 5-star review!
Guys were very personable, made sure the property was completely handled in a very timely manner. Ultra professional and considerate of my 2 dogs. Thank you for the great customer service!
Response from Arrow Termite & Pest Control - Lafayette
Thank you, Chris, for taking the time to leave a review! We love dogs here at Arrow for sure. Thanks for the 5-star review!
Did not get a call before technician arrived. That was the second time he came without anyone calling to schedule an appointment. Did not appreciate that.
Response from Arrow Termite & Pest Control - Lafayette
We do apologize for this inconvenience. Can you please contact our office and ask to speak with our Customer Service Manager, Marissa, you can contact her at 225-751-8900.
Mr Aaron Lebeouf was very nice and very patience with answering all my questions. He did so in a very professional manner. He showed me all the products he would be using and the way he would be using them. I would like to request that Mr Aaron is the technician who will be coming out and spraying at our home. Please make sure to call my husband to let us know when you are in your way please. Also, please let me husband know when you will be leaving. Thanks and I really enjoy our conversation Mr Aaron.
Response from Arrow Termite & Pest Control - Lafayette
Thanks for the 5-star review, Gail!
My name is Regina H. I've had pest control service for about a year now with Arrow while living in Denham Springs. The technician who visited us today was the best so far. He was here perfectly on time, extremely courteous, practiced social distancing and covered. Incredibly efficient and thorough, Jorden W. gave us great care and also proved knowledgeable, offering a wealth of information about our pest situation and how best to prevent further issues from arising. We're extremely grateful for his service and we hope all of our future experiences remain as consistent and wonderfully professional as our appointment today.
Response from Arrow Termite & Pest Control - Lafayette
Thank you, Regina, for your wonderful review and for trusting Arrow with your pest control needs. We’re delighted Jorden W. was punctual, courteous, and thorough, and that his knowledge helped you feel confident about preventing future issues. We’ll share your kind words with Jorden and the whole team, and we look forward to providing the same professional service at every visit. If you need anything between appointments, please reach out.
Response from Arrow Termite & Pest Control - Lafayette
Thank you for leaving us a review! We would love to know how we could make your experience with Arrow a 5 star one! Please call our office and ask to speak with Marissa or email her at customerservice@arrowtermiteandpest.com. We strive to provide the best possible service to our customers so any thing we can do to improve we would love to know.
Great service. Very responsive and always thorough. Thanks
Response from Arrow Termite & Pest Control - Lafayette
Great to hear! We appreciate your business, support, and feedback Jack. Thanks for choosing Arrow :)
Response from Arrow Termite & Pest Control - Lafayette
We're very sorry to see you had a disappointing experience and appreciate you letting us know. Please contact our customer care team using the phone number or email listed on our profile so we can address the issue and make it right. We take all feedback seriously and will work to improve based on your comments. Thank you for bringing this to our attention.
Response from Arrow Termite & Pest Control - Lafayette
Hi Mr. Soulier, I am sorry to see that you are unhappy with Arrow. We would like to address your complaint, but are unable to find an account with your name listed above. Would you mind calling our office to provide more information so we may assist you? We can be reached at 800-569-2936, thanks.
Contact Information
Phone
+1337-232-0776Address
521 S Eola Rd Ste B, Broussard, LA 70518
Hours
Services
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