About this provider in West Chicago
Aptive Pest Control in West Chicago, IL provides dependable residential pest control services designed for homes throughout DuPage County. Our West Chicago team helps protect against ants, spiders, cockroaches, rodents, and more with customized treatment plans that address your specific needs. We’re dedicated to…
Rating breakdown from customer reviews
4.7
7,229 reviews
Customer reviews for Aptive Pest Control
Jonathan
Terrible service when calling customer service number. They schedule your appointment and then send you a message stating to press 1 to reschedule. No reason, just like that they tell a new customer to reschedule. Don’t waste your time with them.
Provider response
Hi Jonathan,<br><br>We understand how frustrating it is to schedule an appointment as a new customer and then receive an unexpected rescheduling message without any explanation. That’s not the clear, dependable first impression we want anyone to have with Aptive.<br><br>Scheduling changes should be communicated properly and handled with care. Please reach out to socialmedia@goaptive.com directly so we can review what happened with your appointment and help get things back on track.<br><br>-Jasmine, Aptive Care Team
Allen Faber
Drew was a fantastic technician, explaining everything to me. Highly recommend!
Provider response
It’s wonderful to know that our team earned your 5-star rating, Allen Faber! Seeing that our service professionals left you happy and confident in the treatment provided means a lot to us. Thank you for choosing Aptive. We truly appreciate having you as part of our community and can’t wait to keep delivering the same great service in the future!<br><br>-Alexis
Ray Gonzalez
Generally we have spiders ,ants ,bees in summer ,so using Aptive I've seen a good cut back in visibility of spiders & ants.
Grishma Patel
The communication before and after along w service from Duke was 👌🏼!
Willie G Samuel Jr
Very helpful and courteous
Provider response
We’re so glad our local expert provided the attentive and dependable service you deserve, Willie G Samuel Jr. Every home has different needs, so taking the time to listen, communicate clearly, and focus on your specific concerns is important to us. Thank you for choosing Aptive and trusting us to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
Linda Barsky
We still have one to three ants I have seen inside. Please come in the next time and spray inside. Please let me know in time to be at home.
Provider response
Hi Linda, <br><br>We appreciate you taking the time to let us know what you’re seeing, and I’m sorry to hear you’re still spotting a few ants inside. That’s definitely something we want to address quickly so your home feels fully protected.<br><br>Please reach out to us at socialmedia@goaptive.com so we can get a reservice scheduled at a time that works best for you, and make sure everything is properly handled. Thanks for choosing Aptive, we’ve got it handled and are here to help get this resolved for you.<br><br>-Jasmine, Aptive Care Team
Marie Manding
Has had great service with Aptive! My biggest concern was the carpenters ants, after the first visit with Aptive - they were gone! Thank you for all you do and the service team that you send, they are amazing, friendly and very respectful. Keep up the great job! Much appreciated
Matt Anderson
Jeremy was a fantastic service provider!
Provider response
Hi Matt, <br><br>We love hearing that Jeremy made such a fantastic impression! Great service comes down to the care and effort put into each visit, and we’re glad that stood out during your experience.<br><br>Thank you for giving Jeremy this well-deserved shoutout and for choosing Aptive. We’re grateful for your support and happy to keep your home handled!<br><br>-Jasmine, Aptive Care Team
Dorothy Delatorre
He was very helpful and respectful of my home..
Provider response
We appreciate you recognizing the care our local experts put into your service, Dorothy Delatorre. Listening to your requests, keeping you informed, and paying close attention to the areas that need it most are all part of providing a thorough visit. Thank you for trusting Aptive to take care of your home's pest control needs!<br><br>-Alexis, Aptive Care Team
Karan Bhatia
Worse company and worst customer service, the service was scheduled without consent and would be disputed
Provider response
Thank you for bringing this to our attention, Karan. We’d like to review the scheduling and account history directly so we can better understand the circumstances surrounding the service and address any related billing concerns.<br><br>Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look and assist. We’re here to help and hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
John Florent
Leslie was great! Cordial, knowledgeable, and thorough with the pest control treatment. She’s welcome to do all of our service calls.
Provider response
We appreciate you recognizing the care our local experts put into your service, John Florent. Listening to your requests, keeping you informed, and paying close attention to the areas that need it most are all part of providing a thorough visit. Thank you for trusting Aptive to take care of your home's pest control needs!<br><br>-Alexis, Aptive Care Team
Tina Serrato
Always a great job inside and out thank you very much 😊
Provider response
Thank you for taking a moment to share your rating, Tina Serrato! We’re delighted to know that our team continues to provide the reliable, high-quality service you can count on. Your confidence in Aptive means the world to us and we're happy to have you with us!<br><br>-Alexis
Janine yalda
The technician was very helpful, knowledgeable and addressed all the issues that we had.
Provider response
It's fantastic to hear that our service professional provided exceptional service for your home. Your satisfaction is always our top priority, and we really appreciate you sharing this with us. Thank you for being the best part of the Aptive neighborhood! <br><br>-Alexis
John
This service is spectacular. It is going to keep my home and my family safe from pests and create a safer home for our pet. I am so satisfied with this service and you cannot go wrong. They are professional and efficient. You cannot go wrong with Aptive! Also, Vedder was extremely knowledgeable and knew exactly what our home needed to thrive in terms of pest control. His direction was key.
Provider response
Hi John,<br><br>What an incredible review! We’re thrilled to hear your Aptive service has given you greater confidence in protecting your home, family, and pet from unwanted pests. It’s especially wonderful to hear Vedder’s knowledge and personalized recommendations helped make the experience stand out. We’ll be sure to share your recognition with him. Thank you for your enthusiastic recommendation and for trusting Aptive to keep your home handled!<br><br>-Jasmine, Aptive Care Team
JoAnn Green
Our Aptive Rep came to our door to listen to our concerns before he did I anything! I would recommend Aptive to anyone! Jo Ann G.
Kristy Maiman
Nessie did an excellent job, very professional and knowledgeable. Went above and beyond to ensure customer satisfaction.
Provider response
Hi Kristy,<br><br>Thank you for taking the time to share this feedback. We are glad to hear Matt delivered excellent service and that his professionalism and knowledge made a strong impression. At Aptive, we strive to make every visit feel seamless and dependable, because when we are there, you can feel confident it is handled. We appreciate you choosing Aptive and trusting us with your home, and we will be sure to share your kind words with Matt. If you ever need anything, we are always here and ready to help, because we have got it handled.<br><br>-Jasmine, Aptive Care Team
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Treatment and cost guides before you call
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