OPC Pest Services – Pest Control & Exterminator, Thornton IL

SCAM ALERT - They will sign you up for services then make it impossible to cancel. They won't answer the phones, when you try to call other numbers they just send you back to the number that won't pick up the phone. Been trying to cancel services for almost a month. DO NOT USE THIS COMPANY

If you’re on the fence about using Saela, just don’t. I called them on 10/2021 about some ants in my house. They came out in a timely manner and the tech was great. I continued to use for a year a half until i no longer had a use for them. I went to cancel my service and was told i couldn’t because i was in a legally binding contract for over 2 years. I have NO RECOLLECTION of signing anything-other than what i thought was just for the service for that day. After several minutes on hold and after talking with a customer service rep, i was told i couldn’t cancel. As someone who owns a business, along with my husband owning his own business, this is NOT the way to go about receiving contracts. I even went so far as to cancel my credit card and they have it linked to my checking account. Total scammers. LETS PUT SCAELA OUT OF BUSINESS. I have A LOT of friends.

Very professional and friendly Great Service

Well they a great job and they were very knowledgeable

I don’t typically take time out of my day to give advice to the general public, but for Saela, I must make an exception — JUST DON’T. Mosquito activity one day after treatment, is no different than mosquito activity 30 days after treatment. Their basic “protection plan” is even more worthless than the mosquito treatment. Even typing the words “customer service” make me chuckle, seeing how they’re close to impossible to get ahold of(after they get your payment info, of course). However, when you finally do have a few hours to sit on hold, have people answer — not say a word — then hang up, and whatever other “customer service” flavor-of-the-day runaround is going on, you will come out with a new understanding of how little it takes to get money from people…. So that’s a plus. Anyway. Plan on signing a 2 year contract prior to seeing what they actually do, and then being charged 50% of the contract value when you want to cancel. If you dare venture towards giving Saela a shot, just make sure you have a couple thousand dollars saved up for cancellation the following month. And yes, for what it’s worth, I’m still a customer. I think of it more like a court mandated fine, where the judge has allowed a payment program — you get to pay for your idiocy a little each month, rather than one lump sum…. The Calendar is marked for cancellation.

They were ok just 2 expensive keepnlookong around you can find a the same or better for cheaper thats what I did

Nathan was very professional with help full advice given

I don't take the time to leave positive reviews and perhaps that's my fault, but as someone in the service and sales business for over 20 years, there are certain expectations that are expected. If someone goes above and beyond, I make sure to recognize them, but when people do their job and it is satisfactory and done well, well that's their job correct? This company, not even remotely close. Had a family emergency requiring our family to move for financial reasons, and not one but two people, including an account manager asks "is there someone in the neighborhood I could transfer the remaining services to"? Excuse me?? You want me to ask a neighbor to pay for services I signed up for so you can keep your profit up? I didn't need sympathy because I am a grown adult, but to try and put me through a sales pitch, even after I am offering to cancel my agreement and pay the 50% remaining balance as per the contract, you are still going to try and pawn services to someone else? Absolute joke. I would be embarrassed to have my name attached to this company. Maybe the product works great maybe it doesn't so please don't confuse this review as a shot against their product. I do not know the effectiveness, and I really don't care. I will sum up in one sentenced: I paid them to NOT PROVIDE ME SERVICES ANYMORE.

I don’t appreciate a phone call before 7am in the morning to they are. coming 1/2 hour later. This company is a complete fraud. They sell services and keep your credit card on file when you ask them not to. I received their very shady services this past Saturday. I then received the bill and went on line to review and pay the bill. They had already taken it from my checking. They have refused to remove my card from file even though I have requested it. I would never use them nor recommend them. Extremely shady in addition they are spraying for bugs I do not have.

This company doesn't stand by their words! They tell you everything you want to hear when they are trying to get you under contract. I signed up for 5 treatments starting in June and told them I coyly want the December treatment. The manager assured me that they would resume in the spring. Just got one of of my treatments today without them notifying me 1 to 3 days notice by the way. I decided to remind them not to come in December but was told they have to come them as part of my plan. Totally lied to me to get me to sign. Beware of this company!

I have been trying to contact customer service at Edge since April, no one will call me back, yesterday they had the audacity to send some one to my home without any call before and or anything. I told the tech, I don’t want service I would like a manager to call me , I still have not heard from a manager. My pest control guy is good, but if you need anything between service and try to call customer service it’s horrible because no one ever answers or calls you back.

This company is horrible! Can not get in touch with them. Very difficult to cancel service. They took money out of my account after I canceled service. The representative also tried to get me to have a family member take over service after I canceled. Very unprofessional DO NOT USE THEM

I called to have my service postponed for personal reasons. The operator stated she could not postpone it pass 14 days. She referred me to another department which did not answer at this time. Edge says they reached out to me and I did not answer so they scheduled a day best for them and came out to my home. I am very disappointed that an unexpected payment came out of my account. I will be looking for another company.

Not happy with my Service. After 4 Times for period of 2 mouths no results. Bed bug still there. Not mention the cost of $625. I believe they are a scam. Edge did not do the job, zero results.