About this provider in Lemont
Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of bloodsucking pests with our signature Protective Barrier Treatment. Fighting mosquitoes, ticks, and other pests is as easy as 1-2-3!
Rating breakdown from customer reviews
4.8
959 reviews
Customer reviews for Mosquito Squad of Chicago
bullval
I contracted them to spray our acreage for mosquitos and had a pretty much mosquito free summer. I'll use them again next year.
MayJune Chen
I have been its customer for 10 years in a row. It is very disappointing. There is a note on my property, indicating avoid my Vegetable bed and flowers. I met the tech, I reminded him about avoiding my vegetables bed and flowers again. Which is a common sense. What I saw from my camera was he literally sprayed on my vegetables. Which drove me nuts! They put my entire family at a risk of poisoning. If I did not see the image, I was planning to harvest those vegetables. The manager called me and said their product is non-toxic!! He might think their product is edible!!!!!!He did say apology. When I ask him how he is going to handle this and told him this is an unforgivable mistake. He hanged up the phone! I thought he would mention anything about the technician training. Which means they just want to cover things up and keep me quiet! Those things might happen again! This is the most terrible part!!!! They don't learn and they don't care about it!
Amy Goodnow
I realize there will be a counter explanation posted by the company after this review. But the facts are after years of great service and communication something has changed. And we are canceling with this company. Yes they do a good job. But in the last 2 weeks we’ve been rescheduled 4 times and they will of course blame us the customer. But the truth is the techs and/or the office haven’t bothered to just communicate with us when things happen. So we are going elsewhere for treatment.
Jake Nicholson
A driver in a pickup truck was just driving and speeding recklessly swerving through lanes in downtown Lemont. Not professional and quiet frankly dangerous for the community since it's 25 mph in a high pedestrian area.
Provider response
Did you happen to note the truck number, or the license plate? We have over 40 trucks in Illinois alone, all based in Lemont. Without any additional information it will be difficult to narrow it down. If you can provide times and streets we may be able to figure it out based on our GPS systems and our Ai driver monitoring systems If we can determine who the employee is. They ccould possibly be terminated
Joann Marobella
Hired for a party. Paid 200 for 1 time spray. Then a big rainfall came a few hours later. When I called for a re spray they gave me the run around and never came back only to email me after the party that they don’t do de sprays! Never hire this company again! 1 star is too many
Joe Lococo
We have used Mosquito Squad for a couple years now and there service helps control our mosquito issues of the past. D’Angelo is generally our technician and he does a detailed assessment and application each time and connects with us prior to treatment to ensure all concerns are addressed.
Provider response
Thank you for the great review and feed back. Your satisfaction is our #1 Priority
Matt Sorensen
D’Angelo was very professional and timely in treating our yard. We’ve used mosquito squad for several summers and will continue to do so!
Peter Bornhoff
Drift from the pesticide sprayed on my neighbors property landed all over our native plants and garden. It also got all over me and my daughter who were playing in the back yard. Stop killing the environment, even though epa approved these sprays kill more than just mosquitos.
Provider response
We apologize for any trouble. We just wanted you to know that our products are not toxic to humans, or animals. If you believe your garden has been effected. We recommend using dawn dish soap and warm water to clean them, the same as you would for any commercially purchased produce. The chemicals will NOT leech into the soil and cause any future issues. Again we apologize for any difficulty.
J. R.
The stuff really works, but more importantly is the amazing customer service you receive. Highly recommend this company and all their services.
Provider response
Thanks for the great review. Your satisfaction is our number 1 priority.
Mary Gallaga
Our technician that just provided our service was outstanding. Very thorough and was very attentive to detail. I watched him perform the treatment and am very satisfied with the service. Looking forward to a mosquito free summer. Thank Mosquito Squad Plus.
Provider response
Thank you for the great review. We strive to provide the best service possible.
Sheila Wann
First Mosquito Treatment for the Year Sebastian did an Excellent Job! Thank-You!
Provider response
Thank you for the great review. Your satisfaction is our number one Priority. Enjoy your yard. We are always here for you. <br>
David Erazmus
efficient, professional, effective ... very well done, nice people
Provider response
Thank You David! We promise to maintain the 5 stars
Ken Stephen
The mosquito squad service is great. Our tech is Mike D and he does a excellent job also very polite and professional. Mike has an amazing attitude and work ethic, yesterday he finished at our house and I found out he had worked a 12 hours, talk about an amazing employee . Thanks Mike & mosquito squad
Provider response
Thank you for the great review. Your satisfaction is our number one priority.
Brian
Very impressed with Mosquito Squad's level of customer service. Mike D. came today and did a great job while being very attentive to problem areas for pests. Thank you!
Provider response
Thank you for the review Brian. We want you to be completely satisfied
Rick Weber
Mike D. did a very thorough job. Much better than the previous fellow. I want Mike D. going forward!
Provider response
Thanks for sharing your experience, Rick! We're glad to hear that our team has been punctual and communicative and that our services have kept the mosquitoes at bay. If you need anything else in the future, don't hesitate to reach out to Mosquito Squad of Chicago.
Mark Kloss
Great work again!
Provider response
Glad to hear it Mark! Thanks for the review
Robert Kaplan
We have been using them for 7 years and until this year had no complaints. This year has not been pleasant and they are unwilling to insure that their employees will spray my entire property which is what I am paying them to do. We call after every visit and get the same we will make sure it is done next time and it never happens. they have not done my entire property in any of the first 6 visits of the year and the mosquitos are everywhere. It appears management is only after the money. I would recommend using a different service.
Bill Flemming
Always professional - great communication and thorough - no bites on me - Thanks guys - Mike D was great!!
Provider response
Glad to here we hit the mark for you Bill!
jim convery
Mike D serviced our home today in Park Ridge. Very thorough and professional
Provider response
Appreciate the review Jim!
Mark Mitchell
THE SQUAD WAS A NO SHOW! We were having a party with careful planning of the details including mosquito control before the day of the gathering. They didnt show. . I recommend using your local company for this service not Mosquito Squad of Chicagoland
Jennifer Kaplan
I haven’t been able to get in touch with this company. They sure know how to take my money but if I need them to come out abd spray you’ll never hear back. I have mosquitos all over my bank patio even after they said they sprayed last week. It’s very expensive with not good results and no one gets back to you. I can’t even call through. Highly dissatisfied. Edited that they did contact me the day they heard my message and came back to spray. So I’m glad about that. Out of three companies they have been the best. I do wish they could come on a regular basis every 10 days. They were nice when they called back
Provider response
Hello Jennifer. We're sorry to hear that you're not satisfied with the recent appointments of the service we've been providing you for the past few years. I wanted to clarify a few things you mentioned in your above review to maybe resolve a few of these issues. Looking at your account, our last visit to your property was scheduled for 7/18 but you communicated with us that you had landscapers that day so we returned the following day 7/19 to treat your yard. Your next appointment is scheduled for 8/10 as that is when the 21 days are up and we return to your property to reapply the barrier treatment. So although we weren't at your property last week like you stated, we'll be there next week to help protect from those mosquitos that may be around your patio.<br><br>Communication and customer service are some of our top priorities here at Mosquito Squad so we like to always have an open line of communication with our customers. From your account, I can tell that you have at least opened every email we have sent you regarding your appointments, and you even originally left us a 5-star review during our 4th of July promotion to receive a free tick treatment. We have no other record of you attempting to contact us with any issues you may be having with our services. Our customer care team is always available via phone call, email, and even Facebook messages to express any concerns you may have. After having you as a customer for so long, it’s unfortunate that you changed your review so quickly. Please feel free to reach out at any time so that we can work together to resolve any issues that you may have. Otherwise, we will see you on 8/10 for your regularly scheduled treatment!
Lucia Luca
If I could I would give 0 stars. I was supposed to have a service on Monday and they didn't show. I called them and asked if they could come again because it was awful in my backyard. They said that they came on Monday and that I should wait until the next service. I checked my camera's and they didn't not come for that service on Monday.. In the contract it says that they could come for free it got too bad before the next service but they said they won't be able to come because of the rain and they were short staffed and no one wanted to come into work. When I called them again they said they didn't come Monday because of the rain, but last time I called they said that they came.. I understand that they might be short staffed or get put of by rain but they didn't show up to 1 of my services and when I asked them to come at least once they said they couldn't. Don't trust them!!!
ilene dietz
We've had Mosquito Squad for 3 or more years. In the past, they were great, both their customer service and the effectiveness of their mosquito control. This year they raised their prices and now they have decidedto decrease the area they will spray. Consequently the mosquitoes are back within 24 hours of their spray. Their manager, Vinny is unwavering in his refusal to spray the tree lined border of the area we originally contracted to have sprayed. They will not honor their sales team's promises and past performance. His only solution is for us to pay more or cancel the service. Although, I rarely have conflict with anyone, our representative Vinny (their top manager according to him is unfortunately one of the most irritating vendor representatives I have ever dealt with. I will most likely ride out the year as it is paid in full but this year and Vinny has been a great disappointment.
Provider response
Hi Ilene, We've been treating your property at 1 1/2-2 acres for the last 3 years and priced you accordingly. We are happy to increase your treatment area to 3.3 acres but by doubling the treatment area there has to be an increase in pricing. More time spent on property and more product being used results in an increase in pricing. We base all of our pricing on the size of the treatment area and the number of treatments for all of our customers, it is the only way to make sure to be fair to all of our customers. We reached out to discuss a different map that would keep you at the same billing price, but you didn't want to do it. We are sorry if there is a misunderstanding, you're not under contract and if you'd like we can refund you for any unused treatments.
Danielle
We first used Mosquito Squad of Chicago a few years ago. The service and results were amazing. We highly recommended the company to several people, who also became patrons. However, my most recent experience was horrible. The first “treatment” on June 30 did not work at all. They sent another technician out on July 7 who only sprayed the perimeter of the backyard. Again, the “treatment” did not work. I called and spoke with the manager twice who constantly talked over me but promised to review the technician’s camera footage and call me back. He never called. Very disappointing experience. I will never use Mosquito Squad of Chicago again.
Provider response
Hi Danielle, I would love to get some more information on this. Once a camera is pulled, we email it directly to the customer. Chances are the email got "Spammed" . Please give us a call so we can discuss this. 1-630-914-7650
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