About this provider in Elmhurst
Pointe Pest Control is one of the largest family-owned and operated pest control companies in the U.S. We have pest control and customer service down to a science, and we know you’ll appreciate the results.
Rating breakdown from customer reviews
4.9
1,778 reviews
Customer reviews for Pointe Pest Control
paul ribera
The services offered by pest control companies these days are about the same; where Pointe Pest Control differs is in its excellent customer service. My first interaction was with Matthew P., who came to my house to assess what could be done to control mice. He was professional, patient, and respectful of my time. My next interaction was with Michael E. whose service was above and beyond what I expected. Michael took the time to explain to me how mice move around and how to spot high-traffic ar
Provider response
Thank you for your five-star review, Paul! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonder
Maliha Hassan
I requested the service for the carpet Beatles and other house hold bugs. At start seeing some results after few of your visits and I thought that the carpet Beatles are gone but didn’t they were making home inside one of the drawers. Recently we found thousands of them dead inside of the drawer and few still alive moving inside and out side the drawer and on carpet . I am not happy with your service because I was told that you will get rid of them. I am attaching picture of what I found a w
Provider response
Maliha, thank you for your feedback. We are very sorry to see that you did not receive our five-star standard of services. We are a structural service and unfortunately do not treat furniture. It looks like the bugs found a food source within those drawers, so we recommend throwing the wood away ent
rafil atieh
I had this company for longer then a year for 2 homes I don't do bad reviews or like to talk bad about a company but I feel like people should know , that there Satisfaction guarantee does Not apply , well not for everyone, and also if they see something wrong with your home they will not bring it to your Attention. Even though there a pest control company, they will change there storie to fit there benefit, I had to call different companie to take care of the infestation on the top floor, the
Provider response
Rafil, thank you for your review. We apologize for your negative experiences with our services. Our Office Management team recently spoke with you regarding your concerns and the option for a reimbursement of the amount you paid for other services. At your convenience, please send us that invoice so
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