Provider profile

Bird-X, Inc.

3.2 stars from 9 customer reviews · 845 N Larch Ave, Elmhurst, IL 60126

  • 3.2 out of 5 stars
  • 9 customer reviews
  • Elmhurst, Illinois
  • Open 5 days/week
3.2
Rating
9
Reviews
Yes
Claimed
Yes
Website

About this provider in Elmhurst

The leading brand of humane pest and bird control solutions worldwide, Bird-X has been dedicated to protecting human health, wildlife, and the environment in which we all live. Established in 1964, the Chicago-based company manufactures a complete line of unique pest control products with an unmatched focus on…

Pests handledsmall dogsdeer
Methodsbird abatement

Rating breakdown from customer reviews

3.2

9 reviews

5
5
4
0
3
0
2
0
1
4

Customer reviews for Bird-X, Inc.

AA

Anil Attri

2y ago

Poor customer service Beware Deceptive Practices and Poor Customer Service Review: My recent encounter with Andy's customer service left me deeply disappointed and frustrated. From the very beginning, it was clear that their priority was not customer satisfaction, but rather making sales at any cost. I initially purchased a product from Andy, having been promised that it would be delivered on a specific day. To ensure timely delivery, I paid a higher price than I could have found elsewhere. However, this turned out to be a costly mistake. As the promised delivery date approached, I eagerly awaited the arrival of my purchase. When I contacted Andy's customer service for an update, they simply brushed me off and provided no satisfactory explanation for the delay. Adding insult to injury, when I asked for the tracking number, Andy claimed that they didn't have it yet. It wasn't until the third day that they finally provided a tracking number and admitted that the product had already been sent to the courier. This deception and lack of transparency only added to my frustration. Andy's deceptive practices and poor customer service are completely unacceptable. They deliberately misled customers, like myself, into purchasing products at inflated prices by making false promises about delivery times. This not only wasted my time but also forced me to spend more money unnecessarily. I strongly caution potential customers against doing business with Andy. Their dishonesty and disregard for customer satisfaction are evident in every interaction. It is essential to support companies that prioritize transparency and genuine care for their customers. Unfortunately, Andy falls short on both fronts. I hope my review serves as a warning to others and prompts Andy to reevaluate their business practices. No customer should have to endure such a frustrating and disappointing experience.

Provider response

Hi Anil. We are so sorry to hear about your experience. Customer service is of utmost importance to us and we take your concerns very seriously. I would be happy to have a customer service representative reach out to you. Please send your email and phone number to agavin@bird-x.com. We will do our best to make it right.

DM

Diana Morton

3y ago

The Most Horrible Products Ever, and More Harmful than Effective. Why would any Company Manufacture Products to Scare and Exterminate all BIRDS, including Deer, Small Dogs, and other Wild Life Animals Entering Small Residential City Areas. I Strongly Believe that Most Residential Neighbourhood have Some Bird Friendly Accessories in their Back Yards, and Appreciate the Harmony, Joy, and Peaceful Tranquility, that All "Nature Birds" Bring to THEM. I Oppose and Urge that You Take a Good Look at the Harmful Effects and Scare Upon BIRDS, and Remove All the SOLAR YARD GARD HARMFUL PRODUCTS.

JC

john coughlin

3y ago

WIL NOT LAST OVER 10 MONTHS A PIECE OF JUNK

Provider response

Hi John We are so sorry to hear about your experience. Our products are covered by a manufacturer's warranty. Please contact our customer service department at customerservice@bird-x.com or 312-226-2473 and they will help you with troubleshooting or replacements.

EG

Ernie Garza

4y ago

Great recv team

RW

Ron Wooldridge

4y ago

It works great for all but the most determined.

MK

Matt Kluger

5y ago

I have known Tim Coughlin for years, he is great and knowledgeable about all things regarding Bird Abatement!

Provider response

Thanks so much for your feedback! We sincerely appreciate it.

TC

Tim Conway

6y ago

Poor customer service, call their phone number it goes to busy signal I got no response from email. Cant recommend when they dont answer their phone number .

Provider response

Hi Tim. We sincerely apologize for this inconvenience. In June of 2020, we were going through a large move to a brand new facility and our phone lines had not yet been set up. Our phone lines have since been set up and our customer service team has been expanded. Thank you for your patience, and I can assure you that any future interactions with us will be handled 100x more smoothly. Have a great day!

JL

José Luis Aguilar

7y ago

Good deal.

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