Pestcom Pest Management
Verified16201 N 20th St Suite 110, Nampa, ID 83687
Open 5 days/week
About Pestcom Pest Management
Pestcom serves homes and businesses across the Treasure Valley with family-friendly pest, lawn, and weed control-plus custom holiday lighting. Our licensed technicians handle ants, spiders, wasps, rodents, cockroaches, bed bugs, and more, with thorough inspections and tailored quarterly programs. Lawn & weed services include fertilization, pre/post-emergent treatments, and seasonal care to keep turf healthy and weed-free. For the holidays, we design, install, maintain, uninstall, and store custom-built lighting for a polished, worry-free display. We stand behind our work with a satisfaction guarantee and prompt re-service if needed. Proudly local to Boise/Nampa and committed to clear communication, neat workmanship, and dependable results.
Rating Breakdown
4.9
★★★★★939 reviews
Customer Reviews (30)
Jake is the best!!!!!
Response from Pestcom Pest Management
Thank you for sharing how much you value Jake’s work. We appreciate your feedback, Elma.
Travis did an awesome job with my pest treatment today.
Response from Pestcom Pest Management
Thanks, Wayne! Great to hear things went well at your place in Star. Reach out if you see new activity—we’ll get right on it.
Kent is very kind and respectful. Thank you for your help
Response from Pestcom Pest Management
Roberta, we value your note about Kent's respectful approach. Thank you for letting us know about your experience.
I won a bid for Nampa high baseball for this service. Jake was prompt and thorough . Really appreciate the owner was willing to donate to a good cause.
Response from Pestcom Pest Management
Dawn, we appreciate your recognition of Jake's promptness and attention to detail as well as the support for Nampa High Baseball.
Adam was very thorough and did an excellent job. He kept us informed of every that was done. He treated for insects, spiders, mice and voles.
Response from Pestcom Pest Management
Thank you for highlighting Adam's dedication. Providing detailed updates and comprehensive pest treatment is important to us.
My well pump had wasp nests and my home had no running water, the plumber could not have a look because of his allergy to wasp and bee stings. Pestcom came and dealt with the wasps so that my plumber could have access to the pump! Had they not come, I would not have been able to have water by the end of the day! Thank you Pestcom!
Despite a few special issues, like a hatch of small bugs, he remained unfazed and assured me he would give them special attention. He did a thorough job, and I appreciated his professionalism and friendly demeanor, complete with a nice beard.
Response from Pestcom Pest Management
Thanks James. We appreciate the business.
Travis did a professional job and was efficient and considerate of the property and weather conditions.
Response from Pestcom Pest Management
Thank you for highlighting Travis's professionalism and attention to both your property and current conditions during service.
Kenny was very attentive to my concerns, and from what I could tell, it looked like he did a very thorough job on everything. We appreciate the good service!
Response from Pestcom Pest Management
Thank you for the great review Edith, we appreciate and look forward to continuing providing you with our services.
Travis was great he called ahead on all three properties before arriving and explained the process to me before starting and loved on my dogs. Great service Tavis thanks
Response from Pestcom Pest Management
Melissa, thank you for noting Travis’s communication and the care with your dogs. We value your comments about his attentive service.
Jacob is an outstanding technician and very professional. Very thorough and complete in providing the services. A+
Response from Pestcom Pest Management
Thank you Kevin! We appreciate the positive feedback.
Jacob was great! Even answered my ring camera when I was asking him to spray my garage.
Response from Pestcom Pest Management
Kris, we appreciate you highlighting Jacob's attentiveness and extra effort during your service. Thank you for sharing your experience.
Response from Pestcom Pest Management
Thank you for the 5-star review! We always appreciate the feedback.
Competent, friendly
Response from Pestcom Pest Management
Thank you, Steffen. We’re pleased you found our team competent and approachable during your experience with Pestcom Pest Management.
Kenny Daily, a service manager for Pestcom, happened to be performing work for my neighbor . My neighbor has been using Pestcom for quite a while so I asked about treating my property. He explained the services the company offered, the pricing and payment terms, and I felt very comfortable to sign up. Kenny set up the contract by phone and I finalized the process by speaking with Holly at their office. Both Kenny and Holly were really nice to work with. Kenny then performed the service right away and it was more thorough than I expected. I am happy so far!
Response from Pestcom Pest Management
Michael, thanks for describing your experience with Kenny and Holly. We're glad our thorough approach left a positive first impression with you.
Response from Pestcom Pest Management
Thank you for your 5-star rating! We appreciate your support and are glad to have met your expectations.
Always a pleasure to work with PestCom! Their technicians are friendly and knowledgeable. Joe does a great job of explaining everything and pricing out the service requests.
Response from Pestcom Pest Management
Thanks for the review, we appreciate your business.
Aaron always does an excellent job. He’s kind, attentive and thorough. Job well done.
Response from Pestcom Pest Management
Barbara, thanks for recognizing Aaron’s attentiveness and thorough work. Your feedback about his approach means a lot to our team.
Excellent service!! Technicians are consummate professionals. My last tech, Kenny, was wonderful and even made a second trip to assure my exterior was well taken care of. They deliver top quality service and keep my home bug free, year round!! I can also enjoy my outdoor space Spring, Summer and Fall without the nuisance of pesky bugs. Thank you, for my piece of mind!!
Response from Pestcom Pest Management
We love hearing that our team (and Kenny!) took such great care of your Nampa home—even making a second trip. Enjoy that bug-free yard all season, and call anytime.
Response from Pestcom Pest Management
Thank you for the 5-star review! We always appreciate the feedback.
We purchased a brand new home this year. We wanted to get set up with pest control for our property and decided to give this company a try. After the first application was applied our window seals turned brown as if it had rusted overnight. You can clearly see the spray marks from the pest application. I called the general manager, Denver, who happened to facilitate the service setup. I was shocked by his response and how he down played this and defended their poor service. He said their products would not cause this damage and put the blame on the home builder and said it could be the type of coating they used on the window seals. This response made no sense to me, other than he just wanted to get me off the phone and move on. No other attempts were made by the company to make this right. I have attached a few pictures for future customers to see before they decide to get set up with this company.
Response from Pestcom Pest Management
Thank you for leaving this review. While we agree with some of what is mentioned, there are some inaccuracies regarding statements you attribute to Denver. The service was, in fact, initiated with Denver for pest control, with the first service completed on June 4th of this year.<br><br>A month and a half later, on July 17th, you contacted our office about an issue with the windows around your home. In response, we scheduled a visit from a senior technician and manager to address your concerns. The technician discussed the matter and informed you that in all the services we've completed on homes like yours, this issue has never occurred. He suggested you reach out to the home builder, as it may be a defect in the windows. Our products and services have never caused such a problem before. However, you insisted that we were at fault and refused to consider other possibilities, stating that you would call Denver to discuss it further.<br><br>When you spoke with Denver, it became clear that you were not open to considering other causes or solutions. You had already made up your mind based on your assumptions. Realizing this, Denver acknowledged that we would not reach a mutual understanding and suggested ending our service relationship. At that time, you had not yet paid for the service completed a month and a half prior, but in an effort to resolve the situation, Denver waived the cost of the service. You agreed to end the service but left the conversation saying, "That's fine. You do what you need to, and I will do what I am going to."<br><br>We anticipated this outcome and were prepared. The situation escalated not because of the service provided or our customer service, but because you were unwilling to explore any other potential causes for the issue.<br><br>We do hope that you are able to find a company that is able meet your needs. Thank you
This company completely disappointed me. They sent someone to do an free inspection but when he got here he said he was too big to fix in the crawl space to inspect for termites or other concerns. Then told they would have to someone come out to inspect it would be 200. They says free inspection... nothing on their web site about 200. I wouldn't recommend this company if they start out this bad
Response from Pestcom Pest Management
Hey Wendy, I am glad you left a review. In fact I was kind of hoping for it. Customer service and transparency are a highly valued thing here at Pestcom. I offer it and in return I hope it is given as well. When you called, I understood that you had a pest issue that you needed to have looked at. I scheduled the inspection, at no charge, within an hour. When the technician arrived, you then gave him a very brief explanation that you already have a pest company, that they had already inspected, had found something, and you weren't satisfied with the findings. The technician completed an inspection with the little information you had decided to give at that point. At this point, is when he let you know that an inspection is typically not charged for because we credit it with services completed and that with you having no intention of using our service, but only to prove someone else wrong it would normally be a charged inspection. We don't typically like wasting our time, or the other companys' time that was correct. They even had photo evidence that they had given you and you then showed our technician. I understand that you didn't want to pay for the inspection and at no time, did we ever tell you we were going to charge you. You were misleading and used us for your own gain at no benefit to us, and then decided to drag us a little farther. Thank you for your time, I hope someone is able to help you with your current pest problem.
Based off of the way one of your service men drives the roads I would NEVER recommend or use this company. I’m baffled!!! I have the plate number if someone would like to reach out.
Response from Pestcom Pest Management
Hi Leslie, we take our technicians safety while servicing and driving very seriously. I’m sorry to see a review like this, because I know that this doesn’t represent our employees or company as a whole. Please do call our office on Tuesday and ask to speak with the General Manager. 208-639-1776
Pest tech was friendly and nice however he sprayed the eves of my house soaking all the windows in the process. Had some people working in my backyard and he told them he would avoid them. Turns out he blew toxic pest spray into the air all around them and landing on my BBQ. To be fair it was a bit of a windy day however most tech's that come out use a rag soaked stick to hit the eves. I would have thought particularly on a windy day this would have been a much better choice. Had to clean all the windows in my house following as the poison dripped down all over them from the eves. Does not seem representative of many prior service events I have had with this company. Considering rates are up, I may cancel my service at this point. Tech just said he couldn't do anything because of the wind...well an alternate application method seemed fitting here.
Response from Pestcom Pest Management
Hey Mike, I am sorry to hear this. We take these concerns very seriously. There should not be a time when we are spraying the windows as the technicians are extensively trained on proper technique to ensure this doesn't happen. I did review the service notes, and the technician did say that he had sprayed the windows by accident and when I spoke with him, accepted responsibility for that. Again, I apologize for that happening and will be giving you a call to discuss this further. We appreciate your business and look forward to seeing what I can do to remedy this situation for you. Thank you
Way over priced to do Christmas lights, Took them three times to install them for what I paid for. Denver the Office Manager finally came out to install them himself. I was trying to decide if I was going to use them again until they sent Scott out to remove them today. Very careless and sloppy, Used a long pole to jerk them off the house, Several strands hitting the cars below. Not to mention scratching up the brand new rain gutters because he was to lazy to use a ladder to get them down. Finally I told him to leave my property. Will not use again. Denver was the only positive to the whole company.
Response from Pestcom Pest Management
Hey James, thank you for the review. As I would love to see it be a better review, I also am able to understand that the bad reviews allow us to grow and improve. We do appreciate your business and take any concerns seriously. We will be reviewing this with our team to assess and address what needs to be done to ensure that we are maintaining our quality and improving customer satisfaction. We apologize that your experience was not what we hold as the Pestcom standard. Again, thank you for your business.
We were getting ready for a trip. My husband is recovering from a stroke. I stopped at a neighbors house that Pestcom was treating and asked the twch to stop by my house and talk to my husband. My husband agreed to a $99 treatment for the ants. We got a bill for $199 because we did not sign up for a service. I feel that they totally took advantage of my husband because I was not there! So not cool. I would never do business with them again.
Response from Pestcom Pest Management
Hey Kim, thank you for the review. I understand the frustrations that happen when communicating from one party to the next and how things can get confused. I reviewed your account to see what was going on. I see that as you stated, a request was made to our technician to stop by your place while he was servicing a residence nearby. He did, and when he was there and saw that the concern was ants, he explained that a one time service was not the optimal solution, because sometimes it does require multiple services to fully gain control. With that information he asked the sales manager if he could sign you guys up for a recurring service and discount the initial service since he was already there. This was approved and he completed the service after relaying the pricing to you guys. After he completed the service and you received the bill for the $99. You texted the office to ask if you could just pay for the service and start the monthly billing and service when you returned from your trip. The office staff responded and said that if you didn't continue with the service agreement like discussed, they could set it up as a one time service which is standard at $200 and would still honor the discount that was given for the Initial service and knock that down to $170. You replied and said you would talk to your husband and let us know. A little over 3 hours later, you responded and said that you would do the one time service and contact us when you got back for additional service. The service was done on 06/02 and that text conversation took place on 06/03. On 06/04, our office staff sent another text to let you know that we would apply the payment for the one time service toward the recurring service if you did in fact call and start that back up when you returned. After this took place and our billing department called to discuss payment with you, you told us you would make a payment online. Then you called the technician to discuss the pricing once again. No payment was made. We sent a reminder for payment on 06/17. Then another with a notice of a late fee on 07/03. Another email invoice on 07/09. Then a 45 day past due notice with another late fee on 07/17. The service that started at $99 had now gone to $210 after you had changed what was agreed to and then not made payment. On 07/22 you made a payment of $199. I am not sure if you had discussed this and agreed to a lesser amount with billing, but the account did show a balance due of $11 after the payment. On 08/02 you were sent another email showing the balance of $11. Then another email yesterday 08/18 reflecting the same balance. Which brings us to this wonderful review you have left for us. I will say that as a company we strive for communication and excellence in our service quality and professionalism. As I review your account I can see where the staff made efforts to work with you and help to come to an understanding on the service and charge. For you to say that we were taking advantage of your husband or the situation you folks are dealing with is concerning. From reviewing the emails and conversations, it looks as if our technician and office staff were the ones being told that you would agree to a price and service plan and then after the service was completed, you changed what you agreed to. With that being said. I do hope that your ants have been taken care of and that your husband is recovering well. We do appreciate your business and certainly wish you both the best. Thank you
OK, I changed my mind about this company. So I inquired about their grass service and was sent a contract by email FOR REVIEW. Well, because I opened the contract they are now saying that I am committed to this service and are charging me a $100 cancellation charge even though I NEVER SIGNED THE CONTRACT. They did service my house three times (once was a re-service). What was mentioned to me on the phone (prior to starting my service) sounded like a good deal, but I was not impressed. As i mentioned, they came out for re-service and I still have pests crawling around. They also nickel and dime you for everything! I asked for a couple of the sticky traps (which have always been provided at no costs with other pest companies) but they wanted to charge. BE CAREFUL IF THIS COMPANY SENDS YOU A CONTRACT BECAUSE THEY ASSUME YOU ACCEPT FOR SIMPLY DOING YOU DUE DILIGENCE AND READING THE CONTRACT.
Response from Pestcom Pest Management
This is not the case Gil, as was stated to you via our email conversation. You acknowledged service and even spoke with our technician when he was on hand doing the first lawn service after we had sent you an agreement. He notified you that he only was able to complete the fertilizing part of the service due to the high winds. You confirmed and asked him to come back at a time in the morning for the weed service to be completed. As I mentioned in the email, we would have been happy to complete an inspection to address any concerns you had about the service and work to get it corrected. However you stated that since you didn't sign the agreement, you didn't want it, even after having a service completed in which you were there when it was completed. In a proper situation if the agreement was not ok, notification to the office or to our technician would have been appropriate to let us know that it was not wanted. However allowing the service to be completed and then an additional reservice to allow for job completion on a non windy day, does seem to be a reasonable assumption on our part that you did want to have the service completed. I am sorry to hear that our service was not up to par with your standards and we did do what was necessary on our part to come back and make sure to get those concerns taken care of. I wish you the best and hope you are able to find the service you need in the future.
I started using a pest service that was bought out by PestCom a couple years ago, once that buy out "merge" happened I was never notified they were coming by to conduct service. They would show up unannounced and then just charge my account on file. I called and told the tech on site that they need to notify me before just showing up at my home and then expect me to pay them. This never changed, so I took my business elsewhere. Then weeks later I receive an Invoice in the mail for service that never took place, as I cancelled my service. After speaking with several different people about this I was assured it would be taken care of and removed. That was nearly a year ago and yesterday I receive a collections notice from their company! I could not be more irritated and frustrated. The left hand doesn't seem to know what the right hand is doing and now my good name and credit are being dragged in the dirt. Completely unacceptable customer service.
Response from Pestcom Pest Management
Bonnie, I am very disappointed to hear this. I just wanted to make sure that we were all on the same page though. So I went through and checked the logs for your service...<br>Your service agreement ended on My 14th, 2018. After which we confirmed that you still wanted service, here from our notes on your scheduled service 08/10/2018: (Confirmed. Rescheduled from 8-22-18 Customer will be home in the pm. She is seeing wasps again. 8-3-18 CBM). Which you confirmed and paid for. Then the following three services (11/01/2018, 02/18/2019, and 05/15/2019) in which you were notified, service was completed and you paid for. Then we get to the appointment that you are questioning on )8/29/2019. In which service reminders were sent, by phone ( 8/27/2019 4:21 PM MDT) just as we had for the previous services. No request was submitted to cancel, no notification from you, by phone, email, or text. Service was completed as usual on )8/29/2019 and billed 08/30/2019. When we came to service in Novemeber, we did not complete the service because the previous balance had not been paid and left a note for you (11/22/2019 10:28 am MST) stating the previous balance had not been paid. On November 29, 2019, you talked with one of our office staff and notified her of your desire to cancel service. We discontinued service, but notified you that you still had a balance on the account for the service that had been completed. 12/26/2019 The account had still not been resolved for payment and we mailed a paper statement reflecting the balance still owed. 04/16/2020 2:24 pm, emailed another statement stating balance still owed. 04/27/2020 a paper statement reflecting the balance still owed was mailed to you. 05/11/2020 another email was sent stating that a balance was still due. Finally, after all of that communication on our part of completing services that you had previously had no issues with having done and paying for and after a year of trying to reslove the bill for services completed. You are correct, we absolutely sent you to collections. I am sorry for this causing you any problems with your credit, that was not our desire and is why we attempted to bill for a year before taking further action. We strive for excellence in customer service and customer satisfaction and from where I stand, I believe we did the best we could for you. We wish you the absolute best.
Terrible customer service. I’m still waiting for a refund that should of been resolved last year when we moved and they were suppose to service our old home before we sold but they never should up and they still billed me. Called for refund and still waiting. Then they billed me again 2 months later after we’ve canceled. At least they refunded me that but still waiting for the other refund. Wouldn’t recommend them to any of my neighbors.
Originally I was using another company for my pest control but my daughter told me about Pestcom. Pestcom's pricing is affordable and their work is outstanding. I had a water problem in my crawl space if it were not for Pestcom I would have not have known about the problem. Thank You Pestcom for your outstanding work your company does.
Response from Pestcom Pest Management
What an outstanding review! Thank you for the feedback. I am glad we were able to help you out.
Contact Information
Phone
+1208-795-3298Address
16201 N 20th St Suite 110, Nampa, ID 83687
Website
www.pestcom.comHours
Services
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