Northwest Exterminating - Tucker

Always on time very professional and friendly

The intervention took place at 5 Lakeside Circle the HOA OFFICE. The technician was on time, professional, and knowledgeable. The technician answers my questions. He also cleans up the spider webs, and I though he really did his jobs.

punctual, professional and effective service!

We LOVE NorrthWest Exterminators! They are always professional and friendly. And most important they keep the big brown freaky bugs out of my house!

De Andre again did a great job in servicing our home last week.

Jayla is such a sweetheart

Excellent company to work with. Always responsive to any request we may have.

Prompt, professional and they stand behind their work. I would recommend them to anyone and any business.

quality work, responsive to concerns/phone calls, reasonably priced, took care of the issues, easy to reach

Excellent work with full update. Thank you

I just bought my house recently, and apparently, it had this service under the previous owners name. At first, they tried to send me a bill (without an item line) to continue services without even consulting me first and since I found that rude, I decided to cancel their services through phone call. I had scheduled an appointment for them to come out this Friday so I can be home when they come retrieve their items, but they decided to come today, Tuesday, without notification and were all around my yard without my permission or knowledge. I had to find out from my cameras that I had 2 people from this business in my front and backyard. They never even told me what their "stuff" was that they were taking. This is very unprofessional and adds to the reason why I will not being using their services.

These guys used to be good, but I don’t know if they are just stretched thin or what. We have had them for a long time, no major issues, but we were pretty sure we had mice about 3 weeks and called them. It took a full week for to come out even though we asked for an earlier appointment. They set traps and said we have some areas they need to seal now over a week later, we still haven’t gotten them out to check the traps. We called multiple times noting our house smells like urine and decaying animals. They were suppose to come today and then said they couldn’t and now we are scheduled again. It won’t be until next week when they can come seal, partly from a spot they missed in their own wildlife exclusion (which isn’t cheap). Weeks and weeks have allowed the mice to settle in, destroy our air ducts and stink up our house. Not to mention we are the mice all day. These guys aren’t cheap either. Just so sad they don’t seem to care anymore. They told me the technical said he is on the other side of town? That excuse just irritated me. We have them on 4 houses too. Go elsewhere.

My home was serviced on Monday 10/2/2023. I have clear video of the technician breaking a light along my driveway. He clearly turned too wide, and I don't understand why this happened. You can hear the loud crunch of glass breaking, and this individual just went on with his day. I called and reported this issue, and emailed the video to a Caroline Ross. I have yet to receive a call back, and have reached out multiple times since. The fact that I'm being forced to wait on my property being damaged by their employee is ridiculous. I will be taking this further.

I had very bad experience with this company workers and sells rap.1- sells rap did not have a correct map of my house and send worker with a wrong information and give me wrong information when visit my house . Workers were not professional and rude and did not have any knowledge of liquid termite treatment which they have to dig around the house according to Ga state how to be done. I already did process 3 times every 10 y and I spoke with Ga state EPA and USDA and see if anything changed in past 10 y. Please be sure you do your education before using this company and ask questions and see the map and drawing of house. The office staff that I called and complained , she was very nice person. It is very hard to reach the manger , district manger.I am sad to see the company that had good reviews going this way. Very unorganized and not enough knowledge and rude worker and do not want to do a correct job.

They are pest difficult to eradicate themselves Called to cancel my service last fall. They said I still had one more service I said it was not needed. Showed up for service today. I said I didn’t need it. Now they send email requesting written notice. I called the office and they said they only cancel if the form is filled up. Pesky strategy, and on top of all that their mosquito treatment doesn’t work. I got four traps and it did nothing

Unprofessional, inconsiderate and disrespectful! Booked ahead for my appointment. No one called nor showed up. 3 hrs past appointment time I kept calling my landlord. He kept calling and finally gave me their number and I called shocked that they really wasn't going to send another exterminator due to the original guy not showing up due to the rain. Others were working tho so, that should not have been a problem. Their back up person came and only treated a few points downstairs, didn't come upstairs at all. Company said they usually don't treat the entire home! 🤔 They treat entry points and plumbing. Well. There's 2 bathrooms upstairs so why NOT treat that?? They rescheduled. My business errands 90 minutes away from the home wasn't going to allow my to make that schedule that day and I rescheduled. The guy called 4 minutes away from the house asking me what problems I were experiencing. 🤔🤔🤔😑 "Sir, I cancelled that appointment and rescheduled for Monday morning due to an emergency and I'm 90 minutes away and not done. They didn't call you?" The company didn't even tell him that I rescheduled 5 hrs ahead of time. The first initial scheduling appointment, the guy nor the company called to say they wasn't coming. The second scheduling the guy came four hours later but didn't properly treat the home. Third scheduling they didn't tell the guy I I cancelled. These people are so unprofessional and their guys get to cancel due to light rain. If the rain was an issue, none of the guys would've been working. Oh and by the way my landlord set this up not me cus ain't no way I'll make all these appointments lol. Call and ask to speak to a particular person because the landlord told you to speak with them and the lady don't transfer the call, she calls landlord and the lady and get back on the call trying to help and keep saying she apologize. After telling them how unprofessional they are, they send someone out. So you couldn't do that BEFORE I got rude??? Uugh so weird! They're horrible and my landlord is HORRIBLE. They actually told him they was going to reschedule the FIRST APPOINTMENT. THAT'S WHY THE GUY NEVER CAME INITIALLY. THEY ALL SUCK!

Trespassed in yard without permission. Dug up planting beds around house. I do not have a contract with this company. I have it all on my security cameras. Had to call company to tell them to remove their employee from my yard.

Their technicians are rude and unprofessional they park in front your driveway even though they're not treating your home.